Information overlay in Loupe and Filmstrip not showing

Question

Information in Loupe mode in either the Library or the Develop Module is suddenly not showing at all, nor showing when toggling with the 'Command I' keyboard shortcut. No information shows. Also, information is no longer adding to the filmstrip below. I have tried toggling all relevant keyboard shortcuts in the View, Loupe and and View Options sections. Have even tried reinstalling LRC from scratch. Bizarrely, the keyed selections eg delete, or an added star/color rating DO show up in Library Grid mode and in the film strip - but only after an LRC shutdown and restart . The Information overlay in Loupe mode still does not work at all. Any ideas??

bernardc15381568 · Accepted Answer

Good. To help others who might encounter this, which of the three steps (restarting the computer, deleting the Helper.lrdata folder, resetting preferences) fixed the problem?

Apologies - I should have been clearer. I restarted my computer from a shutdown then immediately went into your suggested process to delete the Helper.lrdata folder. All immediately started working fine again. I had already reset preferences in an earlier attempt to solve the problem - and, of course, restarted the computer numerous times, but neither worked on their own nor together. The irdata folder rebuild process seemed to be the real resolution. Interestingy, everything is now working faster in Lightroom than it has for some considerable time. Result! Does this suggest that doing the irdata folder delete and rebuild operation every now and then might be a good idea anyway as LRC maintenance? Once again - many thanks.

johnrellis · Answer

These magic spells often help when the UI gets balky:

1. Restart your computer (even if you've done it already)

2. Try deleting the Helper.lrdata folder:

a) Do Catalog Settings > General > Show to open Finder / File Explorer on the current catalog folder.
b) Exit LR.
c) In that folder, delete the folder "<catalog> Helper.lrdata".
d) Restart LR, and it will rebuild the folder.

The Helper.lrdata folder caches information about metadata, keywords, folders, collections, and other things to speed the performance of LR and it can sometimes get corrupted. In recent versions, LR has used it more heavily to improve the speed of displaying metadata, and there have been a fair number of bugs with it.

3. Restart your computer. If the problem persists, try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

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