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michelg92799270
michelg92799270
Participating Frequently
December 22, 2023
Question

Lightroom Classic , secondary screen is black in zoom

  • December 22, 2023
  • 4 replies
  • 444 views

Good morning.
I wanted to test if my PC could be compatible with Lightroom Classic 2024 (I still use LR 6!). After installation, it works fine and does not display any errors.
In use, I have a problem with the secondary screen. The standard size display works but if I want to zoom (or 1:1) there is a dynamic zoom effect then the image becomes a black screen. If I click on areas I see small image fragments which disappear immediately. On the other hand, everything works perfectly on the main screen (development window).
I checked the configurations required by Adobe, the processor, windows, memory, video card, drivers, etc., are largely compatible.
Anyone know this problem and have an idea to fix it? THANKS.
"Joyeux noël!"

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    4 replies

    GoldingD
    GoldingD
    Legend
    December 24, 2023

    Perhaps see:

    https://community.adobe.com/t5/lightroom-classic-discussions/before-after-full-screen-not-working-on-primary-monitor/m-p/9974478

    and from that link:

    https://www.lightroomqueen.com/how-do-i-change-my-monitor-profile-to-check-whether-its-corrupted/

     

      michelg92799270
      michelg92799270Author
      Participating Frequently
      December 26, 2023

      Good morning. Thank you for taking care of my problem. I think I'll wait a month or two until there are some updates. We never know!
      Happy end of the year.

      GoldingD
      GoldingD
      Legend
      December 23, 2023
      Informations relatives au processeur graphique :
NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 546.33
Renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

      Ok, that Lr6.14 Sys Info is lacking in regards to the GPU info (it was not a big issue back then, it is now), So, perhaps from your NVIDIA Control Panel.

       

      You probably have access on your computer to the NVIDIA Control panel. Bring that up, click on Help, click on System Information, note the driver version, and Dedicated Video Memory. What are those??

       

       

       

       

       

       

        michelg92799270
        michelg92799270Author
        Participating Frequently
        December 24, 2023

        Merci pour ce mode d'emploi précis.

        Le contenu est:

        Processeur graphique : NVIDIA GeForce GTX 1060 6GB
        Version du pilote : 546.33
        Type de pilote : DCH
        Niveau de fonctionnalité Direct3D : 12_1
        Noyaux CUDA : 1280
        Horloge principale : 1506 MHz
        Débit de données mémoire : 8.01 Gbit/s
        Interface de mémoire : 192 bits
        Largeur de bande mémoire : 192.19 Go/s
        Mémoire graphique disponible totale : 14297 Mo
        Mémoire vidéo dédiée : 6144 Mo de GDDR5
        Mémoire vidéo du système : 0 Mo
        Mémoire du système partagée : 8153 Mo
        Version BIOS vidéo : 86.06.63.40.07
        IRQ : Not used
        Bus : PCI Express x16 Gen3

         

        GoldingD
        GoldingD
        Legend
        December 24, 2023

        So a summary on your computers system info

         

        • OS:   Windows 10 Business Edition, build 19045 (Version 22H2) up to date for Windows 10, and supported in LrC
        • CPU: 3.1 GHz (fast enough)
        • RAM:  16 GB (above minimum, could be better, bur will work)
        • GPU: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM, Driver version: 546.33. GPU old but still supported by NVIDIA so drivers are updated, driver is up to date, VRAM better than minimum required but will not support full GPU acceleration, I think it will support AI but may be slow especially in AI Denoise. Not sure how well dual monitors will be supported, might slow down a bit. GPU does support DirectX10.
        • Displays : 1) 1920x1080, 2) 1920x1080, Better than minimum requirement.

         

        Lightroom Classic system requirements| Adobe

         

        Lightroom Classic GPU FAQ| Adobe

         

        Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic| Adobe

         

        NVIDIA Studio Driver| NVIDIA

         

        Please remember, I like most of the members in this community are not Adobe employees or Techs, just fellow customers.

          michelg92799270
          michelg92799270Author
          Participating Frequently
          December 23, 2023

          I uninstalled the trial version of LR to be able to use mine correctly. But my PC configuration is as follows:

          Version de Lightroom : 6.14 [ 1149743 ]
          Licence: Permanente
          Paramètre de langue: fr
          Système d'exploitation : Windows 10 - Business Edition
          Version : 10.0.19045
          Architecture de l'application : x64
          Architecture du système : x64
          Nombre de processeurs logiques: 12
          Vitesse du processeur : 3,1 Ghz
          Mémoire intégrée : 16307,5 Mo
          Mémoire réelle disponible pour Lightroom : 16307,5 Mo
          Mémoire réelle utilisée par Lightroom : 454,1 Mo (2,7%)
          Mémoire virtuelle utilisée par Lightroom : 573,6 Mo
          Nombre d'objets GDI : 419
          Nombre d'objets utilisateur : 1189
          Nombre de processus gérés : 1388
          Taille de la mémoire cache : 86,5Mo / 3846,0Mo (2,2%)
          Nombre maximal de liens utilisé par Camera Raw : 7
          Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
          Mémoire virtuelle de Camera Raw: 48Mo / 8153Mo (0%)
          Paramètre PPP du système : 96 PPP
          Composition sur le Bureau activée: Oui
          Affichages : 1) 1920x1080, 2) 1920x1080
          Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

          Informations relatives au processeur graphique :
          NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2

          Check OpenGL support: Passed
          Vendor: NVIDIA Corporation
          Version: 3.3.0 NVIDIA 546.33
          Renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
          LanguageVersion: 3.30 NVIDIA via Cg compiler

           

           

          johnrellis
          johnrellis
          Legend
          December 23, 2023

          Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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