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C
caroleb34220113
Participant
December 30, 2022
Answered

LR classic 12.1 se bloque en mode masque depuis derniere maj

  • December 30, 2022
  • 3 replies
  • 368 views

Bonjour,

Depuis la derniere mise a jour, lightroom se bloque lors de la selection de masque IA, il m'est impossible d'utiliser le logiciel . Ci-dessous quelles infos 


Version SQLite: 3.36.0
Utilisation du CPU: 2,0%
Mémoire intégrée : 16280,1 Mo
Mémoire GPU dédiée utilisée par Lightroom: 472,3Mo / 2008,5Mo (23%)
Mémoire réelle disponible pour Lightroom : 16280,1 Mo
Mémoire réelle utilisée par Lightroom : 2147,5 Mo (13,1%)
Mémoire virtuelle utilisée par Lightroom : 2919,6 Mo
Nombre d'objets GDI : 1089
Nombre d'objets utilisateur : 3435
Nombre de processus gérés : 6315
Taille de la mémoire cache : 3,9Mo
Version interne de Camera Raw: 15.1 [ 1329 ]
Nombre maximal de liens utilisé par Camera Raw : 3
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 209Mo / 8140Mo (2%)
Mémoire réelle de Camera Raw: 218Mo / 16280Mo (1%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 1920 pixels
Affichages : 1) 1920x1080
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Oui, Tactile externe : Non, Plume externe : Oui, Clavier : Non

Informations relatives au processeur graphique :
DirectX: NVIDIA GeForce GTX 950M (31.0.15.2756)
État initial: GPU déconnecté
Préférence utilisateur: Auto

This topic has been closed for replies.
Correct answer Ian Lyons

Merci mais je n'ai pas cette option

 


 
Updating Media

 


Looking at your screenshot, I suspect you're not using the latest version of the Creative Cloud Application, and /or the 'Show Older Apps' isn't enabled.

 

So, you'll first need to check/update the version number of the CC App. On Windows, the latest version is 5.9.1.377. The top two screenshots in below series shows you how to access the version number.

 

The third screenshot shows you where to find the preference for keeping the Adobe CC App up to date.

 

The fourth screenshot shows you where to enable the setting to 'Show Older Apps'.

 

 

 

3 replies

johnrellis
johnrellis
Legend
December 30, 2022

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"lightroom crashes when selecting AI mask ...

Dedicated GPU memory used by Lightroom: 472.3MB / 2008.5MB (23%)
DirectX: NVIDIA GeForce GTX 950M (31.0.15.2756)
Initial State: GPU Disconnected"

 

You've got the latest Nvidia driver installed (527.56). 

 

You've got the minimum required amount of GPU memory (2 GB) for using People masking, thought that minimum is a guideline rather than a hard threshold.   To see if People masking is causing the problem, go to Masking and collapse the People section (if you can before LR hangs):

 

That will stop LR from trying to automatically create People masks.

 

Your graphics hardware is 7 years old, which is relatively old.  There is some evidence that Nvidia, AMD, and Intel aren't fixing bugs in their drivers for their older hardware, so updating graphics drivers may not have any effect.

 

Unfortunately, AI masking weirdly doesn't obey the setting of Preferences > Performance > Use Graphics Processor:

https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-performance-gt-use-graphics-processor/idi-p/12480845

 

I think you have a laptop, and if so, then your only option is to buy a new computer or buy an EGPU.

 

    C
    caroleb34220113Author
    Participant
    December 31, 2022

    Ok merci, mes pilotes sont a jour, DIRECTX 12 est installé, j'ai la configuration mini requise, ça fonctionnait très bien avec l'ancienne version ! en fait meme "selectionner l'arriere plan" ne fonctionne pas, alors que tout fonctionner très bien avant. Est-il possible de revenir sur la version LRC 12.01, je ne vais pas changer d'ordinateur pour une mise à jour de LRC ? 

    Merci de votre reponse

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    December 31, 2022

    You can roll back to the previous version using the Adobe Creative Cloud App. More details at https://www.lightroomqueen.com/roll-back-update-previous/

     

     

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    December 30, 2022

    Typically, issues with masking in LrC are due to out of date GPU driver or the system/GPU not meeting the minimum system requirements. Therefore, best you check on NVIDIA site whether your GPU driver, etc is up to date. If it is, then please see this linked document regarding minium system requirements https://helpx.adobe.com/uk/lightroom-classic/system-requirements.html

     

    and the answer given in this linked thread 

     

    https://community.adobe.com/t5/lightroom-classic-discussions/p-people-masking-error-dialog-on-systems-with-lt-2-gb-of-video-memory/m-p/13430342#M303640

     

    Does above help explain why you're having an issue with masking?

     

    C
    caroleb34220113Author
    Participant
    December 30, 2022

    Version Lightroom Classic: 12.1 [ 202212072312-d7ab524b ]
    Licence: Creative Cloud
    Paramètre de langue: fr
    Système d'exploitation : Windows 10 - Home Premium Edition
    Version : 10.0.19044
    Architecture de l'application : x64
    Architecture du système : x64
    Nombre de processeurs logiques: 4
    Vitesse du processeur : 2,5Ghz

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