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Participant
February 26, 2021
Question

Lost files and presets on Lightroom mobile after changing password of Adobe ID

  • February 26, 2021
  • 1 reply
  • 206 views

After changing the password of Adobe ID, all files, pictures and presets in Lightroom on my mobile got lost. How to restore????

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

1 reply

Akash Sharma
Legend
March 1, 2021

Hi there,

 

Sorry that your images and presets from Lightroom got lost after you've changed your password of Adobe ID.

 

Would you mind sharing the version of Lightroom and the device you're using the app on?

 

Are you able to view your presets/images on Lightroom Web? Link: https://lightroom.adobe.com/ 

 

If the images are still missing, please checkout the steps mentioned in this article: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html 

 

Thanks,

Akash