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R
Rebecca5CAC
Participant
March 29, 2021
質問

Paid for premium but sometimes I open the app and I don’t have my premium features

  • March 29, 2021
  • 返信数 1.
  • 310 ビュー

I have paid for light room premium on the Lightroom app and sometimes I open the app and I have the features and other times I open the app and it's like I have the free version. 
just this morning I was using the selective feature and now I'm back in the app and I can't use it. I close the app, restart my phone, etc and it doesn't seem to make a difference. 

このトピックへの返信は締め切られました。

返信数 1

Akash Sharma
Akash Sharma
Legend
March 31, 2021

Hi there,

 

Sorry that Lightroom mobile Premium is sometimes not showing up on your device even after you've purchased the subscription.

 

Would you mind checking the below soulutions and let us know if that helps?

 

 

Let us know if that helps.

Thanks,

Akash

R
Rebecca5CAC作成者
Participant
April 6, 2021

Still not working. 
but now I've realized that the subscription somehow tied to my yahoo email account versus the gmail email account where I keep all of my photos (which is weird because I received the invoice in my gmail)... I don't use my yahoo account one at all, in fact I never even created an account using my yahoo. 
tried redownloading the premium to my gmail Adobe account and still links up to my yahoo account. 
I've unsubscribed from premium. 

Akash Sharma
Akash Sharma
Legend
April 8, 2021

Thanks for the update and sorry for the inconvenience caused. I believe the issue was related to the two email accounts and the premium subscription tied to either one of those where you were not able to access it.

 

~Akash

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