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J_Adhonero
J_Adhonero
Inspiring
July 14, 2019
Answered

Despite I have the money, can't buy Photoshop...

  • July 14, 2019
  • 8 replies
  • 1351 views

Hello...

Despite I have the money I can't buy Photoshop...

I don't really have ideas why it doesn't work.

If you need screenshot to explain me, I will do some.

Thanks for the help...

    This topic has been closed for replies.
    Correct answer J_Adhonero

    Everything is now correct. Somebody of Adobe website helped me.

    8 replies

    S
    sp315497896mv9
    Participant
    August 9, 2023

    i make a thumbnail for youtube videos but i have a don't money for buy photoshop.plzzz help me.

    J_Adhonero
    J_AdhoneroAuthorCorrect answer
    Inspiring
    July 14, 2019

    Everything is now correct. Somebody of Adobe website helped me.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      July 14, 2019

      I’m glad Customer Care was able to help and you were able to complete your purchase — thanks for letting us know!

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      July 14, 2019

      Are you using Adobe Canada web site for  plans ? Creative Cloud pricing and membership plans | Adobe Creative Cloud

      JJMack
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      July 14, 2019

      Hi

      What country do you live in? You may live in a country where you have to use a reseller or where Adobe is not allowed to sell. If you tell us the country, we can better assist.

      Or try this site and select your country:

      Adobe Partner Connection Portal

      Also, did you click the link for Customer Service?

      Jane

        J_Adhonero
        J_AdhoneroAuthor
        Inspiring
        July 14, 2019

        I live in Canada.

        I have yet one subscription with Acrobat... I thought that may have a link with this ?

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        July 14, 2019

        Hi

        Canada comes up on the list of resellers. You can try that or try Customer Service: Contact Customer Care, keeping in mind that today is Sunday.

        ~ Jane

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        July 14, 2019

        As mentioned, post your JPGs and PNGs  screenshots via the Insert Image icon

        J_Adhonero
        J_AdhoneroAuthor
        Inspiring
        July 14, 2019

        T
        Test Screen Name
        Legend
        July 14, 2019

        Please post a screen shot from the forum page, by clicking the Picture icon only. Please do not link. Please do not reply by email.

        melissapiccone
        Community Expert
        melissapicconeCommunity Expert
        Community Expert
        July 14, 2019

        You'll have to call the number and ask them...

        Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
        melissapiccone
        Community Expert
        melissapicconeCommunity Expert
        Community Expert
        July 14, 2019

        What exactly is the problem? I suggest that you download Creative Cloud here:

        Adobe creative desktop apps | Adobe Creative Cloud

        Install Photoshop and then choose buy.

        Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
          J_Adhonero
          J_AdhoneroAuthor
          Inspiring
          July 14, 2019

          19/28/4pps.png - Visionneuse Zupimages

          19/28/lqx9.png - Visionneuse Zupimages

          This is what I received.. I need explications about what I send, because I don't have ideas.

          Thanks to help me...

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          July 14, 2019

          You can't buy Photoshop outright, you have to subscribe and pay monthly – the Photography Plan costs around $10 a month and includes Photoshop, with updates as they become available, and Lightroom. Download the Creative Cloud app and subscribe from there, though you can try the trial version first to see if it suits and (and your computer).

          If you want to add a screen shot to this forum you can drag it on the message area or use the insert image icon at the top of the panel – JPGs and PNGs only.

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