Skip to main content
Breathtaking Vintage
Known Participant
September 15, 2022
質問

Ps 23.5.1 , PS 24- Crashing with NTDLL.DLL Had to go back to previous

  • September 15, 2022
  • 返信数 13.
  • 9278 ビュー

The Photoshop update I just installed on my machine for Windows 10 crashing crashing crashing every time I try to use the crop tool or the lasso tool. Just hangs and then down. No way to get a log of it or send a report. Had to go back to the previous version. (23.5) I updated my Nvidia driver after Photoshop started crashing. No help. 

 

Two versions ago, it was the Marquee tool. Now it's the crop and lasso tools. What is the problem now?

Windows 10 OS version 19044.2006

 

Event viewer: 
Faulting application name: Photoshop.exe, version: 23.5.1.724, time stamp: 0x631947fb
Faulting module name: ntdll.dll, version: 10.0.19041.1949, time stamp: 0xfe96c48e
Exception code: 0xc0000374

このトピックへの返信は締め切られました。

返信数 13

Breathtaking Vintage
Known Participant
October 28, 2022

This is not exactly a "fix," as it is often time-consuming. I'm a Windows user, and this has worked (somewhat). I always keep all my working files (docs, pics, downloads, desktop, videos) on a separate drive and only keep software program files on my c: drive. I set the "default save location" to that other drive. That way, if I have to rebuild my machine I can do it fairly quickly without losing files. 
I also keep a recent exported copy on another drive of the following:

syles, patterns, palettes, actions, brushes, shapes and so on to make sure I have a backup copy on another drive. 

if I encounter a version of Photoshop that is a nightmare (and there have been so many since 1997), I have had to rebuild my PC to fix it. The remnants of an old Photoshop version or a rogue dll in Windows has crippled my PC and who needs to spend days trying to figure out which one did it?  Not me and probably not you. Sure, you can see it in your Administrative tools under Event Viewer, but it tells you nothing about how to fix it. 

I also keep my Windows updates from automatically updating and thoroughly analyze them before allowing an update. Also, I always save my Appdata directory under my user account on the c: drive if I ever need that Photoshop directory afterwards. 

radical? Yeah, but it works. 

Mass.Illusion
Known Participant
October 28, 2022

I too am having this issue on multiple PCs, one Windows 11 the other Windows 10 as well as other colleagues having this exact same problem Photoshop v24.0. This tells me it's not our setups as it happens with my home PC which has similar specs. I literally cannot use Photoshop. It opens, allows me to do a couple of things, then closes, no warning, nothing, just crashes to the desktop without any error messages except in Event Viewer. I literally cannot do a thing.

Photoshop is becoming so buggy, more than ever. With every major release I have to reassociate all of my file extensions as it loses the icons. Opening images takes 5-10 mins, simple tasks are also taking an age.

I have not been able to use Photoshop at all since the latest update and I've had to use another PC with an older version of Photoshop as we are busy, and I don't have time to keep installing older versions.

I'm using PCs with 64gb Ram, both have duel nVidia 2080Ti's and are i9 processors. Yet Photoshop has been slow since 2019 and on different PCs. It's become so bloated. It shouldn't be slow with these specs, even if I was using 16gb ram, I'd expect good performange.

The error I get is as follows:

Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1
Faulting module name: ntdll.dll, version: 10.0.22621.746, time stamp: 0x8a328c67
Exception code: 0xc0000409
Fault offset: 0x000000000008eadf
Faulting process ID: 0x0x6AB0
Faulting application start time: 0x0x1D8EA98890651D5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 6c0b3a78-627d-4b8e-bb09-c7142132bd75
Faulting package full name:
Faulting package-relative application ID:

Also, asking people to install a previous version is not helpful whatsoever. So please stop that mentality of brushing over the issues at hand by applying a band aid on what is a major issue for many people. If you work for adobe or know the dev side of Photoshop, please concentrate on that and a real fix instead of patronising us by trying a last resort fix because you really don't know how to fix the issue. I understand this may tub people the wrong way, but these poor workarounds are just pointless and we all know we can install a previous version, which defeats the object of progress and having the latest versions. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
PECourtejoie
Community Expert
Community Expert
October 28, 2022

Hi, @Mass.Illusion  I understand your frustration, but I think that @Bojan Živković11378569 wanted the give a solution that allows affected users to be able to continue working, he is as far as you could think from being patronizing, helping others in another language is always difficult, and might not relay as intended!

Continuing working isa  priority for many users, and you would be surprised about how many do not know how to install the old versions, remember that the purpose of a forum is also to help others with one's question...

 

If you submit the crashlog via your operating system, the team should receive it, try to recreate the situation, then work on a fix, test it, etc. You do not want a rushed fix that causes other issues. They, and the testers, cannot test every possible configuration and worflow out there...

But it is good practice to raise the issue here, so that more users can provide relevant info!

I'd try to stick to threads about the same version, as some code might have changed, (even if here, the same DLL seems involved.)

 

What can be helpful to the team is to paste the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

I'll convert this thread as a bug report to raise awareness, but it might be as well a configuration/compatibility issue.

Bojan Živković11378569
Community Expert
Community Expert
September 16, 2022

Open your Creative Cloud Desktop app, click on three dots on the right side of app in question then select Other versions.

 

Breathtaking Vintage
Known Participant
September 16, 2022

Already did that. 

Bojan Živković11378569
Community Expert
Community Expert
September 16, 2022

So problem is solved?