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Participant
October 22, 2025
Question

unable to open PhotoShop

  • October 22, 2025
  • 1 reply
  • 240 views

Hello all;

Thank you very much for taking the time to give your thoughts regarding my problem.

 

For months now I have been unable to open PhotoShop on iPad or iPhone.

Works fine on Mac laptop.

What I get immediately upon opening the app on both devices is a blue spinning circle, no error message.

Prior to this there were a variety of error messages including:

"Unable to authenticate. We're unable to connect to Creative Cloud"

or 

I would log in and it would bounce back to the login page.

 

here are the details...

iPad Pro, 4th Generation, iOS 26.0.1, PhotoShop 6.6.2

iPhone 16 Pro Max iOS 26.0.1, Photoshop 6.6.2

 

Some of what I have tried to fix the issue:

restarting app

uninstall/reinstall app

checking version for update

signing out of all other Adobe apps

checked my Internet connection

check clock setting

signing out of my Adobe account and signing back in

dumping cache

hard reboot of device(s)

logging out of Creative Cloud and logging in

etc., etc., etc.: all the basics I could think of and glean from researching the issue

 

In addition:

this is not the first time this has happened basically out of the blue where the apps work fine then suddenly can no longer be opened...

A year ago I spent much time speaking with Adobe CS

(*sigh*) 

I followed ALL their recommendations, sending video, etc.

to no avail

UNTIL:

at some point (with an update to the app?) it would become usable again and I would be able to log in.

 

So,

I'm wondering what solutions I might find here to be able to use something I am paying a monthly subscription for?

 

Thank you again for taking the time to assist.

1 reply

Srishti Bali
Community Manager
Community Manager
October 22, 2025

Hi @Nocturnestra,

Sorry to hear you’re facing issues launching Photoshop on your iPad and iPhone. Thanks for sharing all the details and steps you’ve already tried — that’s super helpful. Could you please confirm a few things to help us narrow it down further?

 

  • Are you signed in with the same Adobe ID on all your devices (Mac, iPad, and iPhone)?

  • Do you see the same issue if you try connecting to a different Wi-Fi or mobile network?

  • Is there any active VPN or firewall enabled on your devices?

  • Are you able to open other Creative Cloud mobile apps (like Fresco or Lightroom)?

 

Once we have this info, we can suggest more specific steps.

 

Regards,

Srishti

Participant
October 22, 2025

Thank you for your reply Srishti.

 

Here are my responses:

 

Are you signed in with the same Adobe ID on all your devices (Mac, iPad, and iPhone)? 

Yes

Do you see the same issue if you try connecting to a different Wi-Fi or mobile network?

Yes

Is there any active VPN or firewall enabled on your devices?

No

Are you able to open other Creative Cloud mobile apps (like Fresco or Lightroom)?

Yes

 

Thank you.