unable to open PhotoShop
Hello all;
Thank you very much for taking the time to give your thoughts regarding my problem.
For months now I have been unable to open PhotoShop on iPad or iPhone.
Works fine on Mac laptop.
What I get immediately upon opening the app on both devices is a blue spinning circle, no error message.
Prior to this there were a variety of error messages including:
"Unable to authenticate. We're unable to connect to Creative Cloud"
or
I would log in and it would bounce back to the login page.
here are the details...
iPad Pro, 4th Generation, iOS 26.0.1, PhotoShop 6.6.2
iPhone 16 Pro Max iOS 26.0.1, Photoshop 6.6.2
Some of what I have tried to fix the issue:
restarting app
uninstall/reinstall app
checking version for update
signing out of all other Adobe apps
checked my Internet connection
check clock setting
signing out of my Adobe account and signing back in
dumping cache
hard reboot of device(s)
logging out of Creative Cloud and logging in
etc., etc., etc.: all the basics I could think of and glean from researching the issue
In addition:
this is not the first time this has happened basically out of the blue where the apps work fine then suddenly can no longer be opened...
A year ago I spent much time speaking with Adobe CS
(*sigh*)
I followed ALL their recommendations, sending video, etc.
to no avail
UNTIL:
at some point (with an update to the app?) it would become usable again and I would be able to log in.
So,
I'm wondering what solutions I might find here to be able to use something I am paying a monthly subscription for?
Thank you again for taking the time to assist.
