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December 2, 2016
Question

Elements 15 Organizer worked fine, but now hangs on import

  • December 2, 2016
  • 0 replies
  • 136 views

I am using Elements and Elements Premiere 15, and the Organizer always imported from my Sony DSC-HX50V just fine. It has now stopped working- when I try to import I get the blue "wait" wheel revolving, and eventually Windows tells me the program has stopped responding. I then close it.

I am using Windows 10, 64 bit, and the camera is connected via USB. I can copy the files across manually, but it is nicer to have Organizer do this, as it automatically creates a new daily folder and deletes the files from my camera once copied.

As I say, Organizer 15, and before that 13, have been importing from this camera with no problems for years now. The same thing happens both in Elements and Elements Premiere.

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