Questions

I upgraded to PSE 2020 to use the geotagging. I am expriencing that the GPS Data available from smartphone pictures, visible in Windows Explorer and the data information in the Photoshop Editor is not available in the Organizer, therefore the automatic geotagging (my reason for upgrading :-() is not functioning. I tested importing with and without Metadata in the importing dialogue. Interestingly sporadically 5 out of 66 files I imported have the GPS Data in the Organizer, but there seems to be no pattern as to why it worked with these 5 out of 66. Smartphone Huawei P20.Anyone else experiencing this. I could just recognize from other posts, that GPS seems to have some bugs in Adobe? Thanks!

I have Elements 14 installed on a machine running Windows 7.  I use Outlook to send e-mails. Previously I could select a photo, click "Share" and "e-mail" and it would create an e-mail that I could click on and send from Outlook.  Now it will not create the e-mail to send.  In addition, it will not connect to the internet.  For example, if I click "Help" it says "The Adobe Help application could not load a URL because there is no internet connection."  Same thing when I click"Support" or "Forum," but when I click "Updates" it opens Adobe Applications Manager and tells me my applications are all up-to-date."  I obviusly do have an internet connection since I am making post. I have tried the remedies found here:  https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Troubleshoot%20connectivity%20issues I have access to the Adobe activation servers; I get the "pong" response when I click the CSS 5.5 link; I can acces

Its Photoshop elements 2018 (version 16) using windows 10 and bought from the Windowsapp store. We already had to fix a give an integer between 8 and 50 problem with a registry hack. Now this ...Can't use any of the online support functions because of this error: the adobe help application could not load a URL because there is no internet connection.But there is a connection. That has been carefully checked.

Hello there,i want to create a private web gallery using Photoshop Elements' Organizer, but everytime i choose my pictures and try to share via private gallery, a message apears which says that i don't have the firewalls open for Organizer and/or that i don't have any internet connection at all.I opened connection ports for both Elements and Organizer, but no results, and yes, internet is always active Does anybody have a clue what to do about this problem?Thanks in advance, and sorry for my english, its not my native language

No internet connection in Elements 15 after installing it for the first time. Using Windows 10 and Kaspersky. None of the replies seem to be relevant for me. The Windows patch has by now presumably been automatically installed. All other internet connections are working

Hi - When I am in "Photo Editor" mode and select "Help > Photoshop Elements Help", I get an error message telling me I have no Internet connection, but my connection is fine. Can you tell me why this is happening and how to correct it please? This does NOT happen when I amn using Lightroom Version 5.7.1 when I select "Help > Lightroom Help". Thanks

I have disabled my anti-virus, I have disabled both ad-blockers.  I have uninstalled two sketchy installations of Photoshop and Elements 12.  I have uninstalled and reinstalled Elements 2021 and have turned the fricking computer on and off in between.  I'm still getting the error message and I cannot activate.  I'm stuck with a useless program and no capable editing program left.  Frustrated beyond belief.  Please help!

Does Photoshop Elements support the Photoshop Raw file format (not camera raw, but the raster byte stream format)?  

It says that it can't activate because I already have 2 versions running. Not true as the hard drive on my old machine has been wiped.

please resolved it

Please have a dark program interface again. That's better for the eyes. That can not be so difficult to bring with an update... 

I have Windows 10 and just purchased PS Elements 2020. All importing went well and facial recognition took a while but finally the lower right showed all files had been analyzed. However, of the about 100 faces named, about 20 of them are showing a blank person icon for the profile photo and an exclamation point. Either one of these alone wouldn't cause concern (I know how to assign a profile photo and the exclamation mark simply means there are faces in there to be reviewed) but these particular faces will not bring up anything - media or faces - when clicked. Even if I click and leave it for an hour. Day after day, these same faces - some with only (12) photos and others with hundreds will not open for me to see the faces/media in the People tab.  Can anyone advise?  Thank you!~Aasha

Since 3 months I can no longer use the Adobe Photoshop Elements 2021 app on my Imac.... Bought that paid version last year. I have been able to work for years with the same program for Windows without any problems. Money thrown away??? If yes > I will never buy from Apple again!.....   

Several menu options are greyed-out in PS Elements 2020 under multiple top-level Menu items.I've tried signing-out of Elements to deactivate the license and signed-back in (re-entered) the serial # but the menu options still did not become available.What is the problem? Thanks,Gabe

I have Elements Version: 20.0 (20211214.Git.dot.221c6b7) x64 with OSX Monteray 12.1 operating System (Mac OS 10.16.0) all working on a brand new Mac mini (M1, 2020) 16GB RAM, 256GB SSD. My issue is that Elements freezes doing the simplest of tasks like adjusting Shadows/Highlights. The dialogue box just sits there when any of the sliders are moved with the rainbow wheel turning forever. When I launch Force Quit it doesn't show the app as not responding (see screenshot).  After leaving it for 2 hours on one occasion I eventually gave up & did a Force Quit. In Preferences, I have tried adjusting the available RAM from 50%-90% and switching off the Graphics Processor all to no avail. Any ideas before I revert to the ultra stable Version 18.0 on my Late 2012 imac 27?

In previous versions of Elements, it was possible to set the gray background/desktop/workspace/pasteboard/whatever so that it did not appear when the last image was closed. This was done in Preferences. However, I have looked up and down preferences in Elements 2020 and I have not found it. I have no use for this workspace to be showing when there is no image open. It must either be closed when closing the last image or I must actively use the app switcher to switch to another app, rather than just clicking on the Mac desktop. When I restart my Mac after Elements has been left running, the first thing I seee is the empty Elements workspace. Pointless. How can I set this so that the workspace does not appear when the last image is closed?

Hello, I have used Elements since V3 (and numerous other Photoshop programs since early '90s). I just moved from Elements 2018 to 2022 and am stumped by the Save As dialog box behavior. Hopefully I can describe this issue I am seeing: I am running on macOS 12 Monterey (which has it's own baggage) and have never used Elements Organizer and attempt to disable all connections to it as I have a decades old file organization Lets assume for example that I want to save in format PhotoshopSave As: <provide a filename>Then I alter the image and want to save another version of itProblem occurs with the Save As: dialog boxI used to simply highlight .<extension> and then overtype it and let Elements add the .psd suffix during the save. This is not currently working. If I select and overtype the '.' and/or the '.<extension> Elements lets you type 1 character then immediately appends the extension, creating gibberish- Save As: Untitled-1.psd- select '.psd' and attem

I had to reinstall PE 11 on my Mac but it insists on installing a Camera Raw update that won't install. Information on this site says to solve this problem by updating the Application Manager, but the link to do that constantly says the server is busy. How do I update the Application Manager or otherwise solve this problem (without buying new software)? FYI the nonfunctioning link is:https://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 Thanks for any assistance.

Hi. How can I make a square image fit into a round / circle image so that the main image is not cropped? Thanks  

I have a purchased copy of Photoshop Elements and Premiere Elements 11, I recently purchased a new laptop that does not have a CD drive. My product is registered with Adobe. Is there a way to download a version of Elements 11? I followed the links to download an older version, but 11 was not specifically listed. When I try to put in my serial number it will not work. Where can I get a version of Elements 11 to install on my laptop? Thanks Todd

Currently have Elements 20.  When trying to open camera raw (.dng) file created by Samsung Galaxy S21 Ultra, the editor gives following message: "Could not complete your request because it is not the right kind of document. I could open the same photo which Samsung created as a .jpg file, but I am not sure that it is the same thing.  my camera raw version is 12.0.0.321 and the update button is grayed out indicating no update available.  If this is so, will an upgrade to Elements 22 solve the problem?

Does Photoshop Elements 2019 work with Windows 11?

I have used elements for at least 8 years, probably more and have always used folders for each years then sub didvide into months so when I upload the photos go into each month in their relevant dates. I always do the months at the start of each year, to make things easy on each upload. I tried doing this years by adding the folders into the memory card not using elements but the month folders just disappeared. I then tried to add the folders within the app but they just dont come up when you add the photos, so they are just stored within the year as random date uploads and is difficult to follow. This used to be simple to do  what is going on now to make things difficult again. Cheers 

I bought Adobe Elements from the Apple App Store in March 2021; I never got a serial number (no box, no disc, just a receipt from Apple with their own transaction number).   How do I avoid the Monterey hang-on-launch bug? 

I am using Photoshop Elements 2020. Recently, I've been trying to do a project where you merge two images together, so I looked for Photomerge. Unfortunately, I couldn't find it anywhere, and not many posts on this forum helped me resolve this problem. I tried: Looking under EnhanceLooking under Edit for a "Guided" FolderResetting my Preferences Any insight? Or is Photomerge not available of P.E. 2020?