Questions

I'm using a transparent png logo which I want to animate (rotate in place), but when I add it to the timeline, black background is added. How can I remove the background, or retain the transparent nature of the png file?  Thanks and sorry if it's a silly question.  Edit: I tried the luma key, which I've seen suggested elsewhere, but it removes the logo itself and not the background. 

I have the app pinned to my desktop and my taskbar. Everytime i click it, the mouse makes the loading gesture (with the little blue loading circle). After that, the app does not proceed to open. Someone please help me. I tried the solution on the website but it was the 16.0 and i need the 18.0 one

After starting adobe premiere elements 2020 and opening my project, everything works. After saving my project and closing the program, the program can't be started again. Nothing happens. Only after rebooting the system, it works again. What goes wrong?

I've just purchased Premier Elements 2020 for use on my iMac computer. Can someone please tell me where I can locate menu templates so I can divide my video projects into chapters. Thanks in advance.

Two questions here. -First- If there is a way to make the push transition (and other applicable transitions, if any) cause an object to go up and down instead of just to the right, and to the left (with the backwards option).-Second- If there is a way to make the animated gifs last longer in the video without having to put the same animated gif file right by it.

I just purchaced and installed Adobe Premier Elements. I tried opening an MP4 file, it looks like this. What have I done wrong? Video was shot on my little point and shoot Panasonic Lumix.

Hello, I have been having a lot of problems with adobe premiere elements. My videos, which were recorded on an iphone se, in 4k 60fps, upon playback, or after rendering or exporting the video,  glitch in many ways, such as flashing rapidly, changing to random colors, overlapping video and changing the picture (For example, the video clip plays the image from another video, even after deleting it and replacing it on the timeline.), and the cross disolve makes it extremely distorted. This has been very frustrating as I have tried updating the drivers, calling support, and a lot of other things, yet nothing has been able to solve the problem. I am using the most updated version of adobe elements, my proccessor is an Intel(R) Core(TM) i710750 H CPU @ 2.60GHz 2.59 GHz. My graphics card is a NVIDIA GeForce RTX 2060. Im using an MS-Windows system. If there's anything else I need to include, please let me know.Thank you,Scott

I cannot import video from iPhone SE into my Premiere Elements 2020. Anybody know a fix?

I have a video that is 720x460, so in creating the project I made it the same size.  I loaded the media file, edited it, and exported the file.  The resulting file is 720x460, but instead of full screen, the resulting video is about half the size, with black borders all the way around.Why is this happening, and how can I prevent it from shrinking the size of the display?

I run Win 10, and have Premiere Elements 19 as well as Photoshop Elements.I have used these programs frequently on both desktop and laptop. Yesterday on my desktop (my main workhorse) I booted the program up and got the spash page  but when I clicked on Premiere Elements, it suggests there was w configuration error and to try rebooting the system. I ahve done this numerous times, to no avail. Please help.. (It works fine on my laptop).WP

Hi, I'm working with Premiere Elements 14 and for some reason, it has begun to constantly crash when working with multiple video layers. It seems fine any other time, but once I get 3-4 layers going, it's only a few seconds before it inevitably crashes. This is puzzling because I've used it for years without this happenning before. I'm running windows 10, Intel i7-8700, 16 GB ram, 64-bit OS, and have tried common fixes like restarting etc. Thanks if anyone can help.

Does Premiere Elements 2020 play nice with Dolby Sound? For the past few years, Adobe and Dolby have not played nice with each other and Adobe stopped supporting Dolby Sound, so those of us with investments in higher end camcorders with Dolby sound are out of luck except for going back to using Adobe Premiere Elements 15 which was the last version to support Dolby.

Premier Elements 2018 launch error freezes @ PlayMediaCore.pm 

I have a 40 min project with intermixed video clips and individual images. I have tried the remedies provided in the forum with no success. Finally I deleted all 12 clips leaving only images and STILL GOT THE SAME error message preventing me from exporting the remainder of my film. I hate to go back to scratch and recreate the project if I have a permanent error condition. 

PE 15: MS updated my computer last night. I loaded a song mp3 and a recorded video into a movie I am was working on.  When I click on either and I get the little box and I click on the play arrrow the it "plays" but I get no sound.  If a export the movie the sound is on there.  But while working on making a movie with PE15 I try use get it lined up perfectly but sence it does play I can not edit it the way I might.What do I do to get to hear music and video while in PS15.  (I have used this PE15 for over 4 years and made about 200 movies and it would always sound the music to me upto today.)   Please try to help

I just installed APE 19. I am running Windows 10 PE 64 Bit. My Video Card is LG FULL HD(1920x1080@60Hz) 4095MB NVIDIA GeForce GTX 1070 (EVGA). I have tons of memory. After importing a video file of any type, I cannot play the Video. I get no messages, it just doesn't play. I have tried MP4, AVCHD, MP2 AND DVD-NTSD. To import I used ADD Media and the clips are in Project Assets. I pull the clip into the timeline in Expert Mode. The clip appears on the timeline, both video and audio. If I move the marker along the, video appears in play and changes as I move on the timeling. The only problem is it will not play. I have read information in help but have not been able to make to find anything that fixes this. I am guessing this is some simple setting that is not correct or something like that but this is my first use of APE.

Hallo, ich habe einen neuen Rechner und versuche Elements auf dem Rechner auszuführen.Die Installation funktioniert, aber wenn ich das Programm starte, erscheinen einige Startbildschirme als würde es gleich los gehen und dann wird das Programm unvermittelt beendet.HAbe es bereits mehrfach versucht, ohne Erfolg, es startet einfach nicht.Woran kann das liegen?Mit der Bitte um einen Tip und zweckdienliche Hinweise.DAnke und Gruß, SB.

I want to understand how to view a video klipp in real time playback, not 1.5 or faster.This is crucial when defining the sound corrections.Using the short commands J, L or the arrows never decreases the speed to 1.Any ideas someone? This is version 18.0 or also known as 2020 on a Windows 10 Pro machine

 Up to now I've been running Premiere elements on Windows and saving my complete videos to an external hard drive I've now switched to a Mac book and bought the new software, all running great, but when I come to save the completed video to the hard drive it won't do it Any suggestions? 

A couple of months ago, all of the sudden I could not import video files created on my iPhone 11 using Adobe Elements Organizer.  I am getting the error message:  "the file is damaged or is in a format that cannot be included in elements organizer."  I was able to use a 3rd party tool to export the video files from my iPhone to my workstation which worked (they are .MOV files).  And I can play those video files using Windows media player with no issue.  When I try to import the .MOV from my local folder I get the same Adobe error as one mentioned above.  I downloaded the HEVC video extention (as part of the error message directed me to the Adobe site with those instructions.)  I verified the HEVC extention has been installed and I am still getting the error.  Help!

I'm using Premiere Elements 11.I used to have the capability to toggle this on and off, but maybe I lost it when I last changed versions or maybe it was in iMovie or VegasWhen I select and drag a clip in the timeline to another point in the timeline, it moves just that clip and then overlays it on whatever I drop it on, replacing the content.What I want to be able to do is, select a clip and drag it to the right on the timeline and have everything after it to pushed WITH it.  This creates a gap in the timeline ahead of the selected clip.  It makes re-arranging clip order or adding additional clips mid timeline SOOO much easier.  How do I enact this setting as default?  I don't like selecting all of the clips to the right of the clip in question each time.

I dont want a newer version.  I'd like to carry on using 15 version 

I simply wish to edit a video and then render it WITHOUT it having a black frame. I have Prem Elem 15 but rarely use it because of the above problem. I wish to replace/upgrade my Adobe Photo/Prem Elements but must be able to SIMPLY edit a video and render it keeping the same size/format/etc as the original! (today i have to resort to a Snagit grab inside the added frame!). Will the latest level software help me???   Peter.

Hello from Belgium , As I will be soon buying a new mac , i have an important question  : As I am a heavy Adobe premiere Elements 2020 user what is important : - CPU power  ( processor )or GPU ( grafic card ).As I can not find any information in the preference panel of Premiere elements 2020 ( compared to Adobe Premiere ), I am looking forward to your reply.Kind regards , Serge

Hello,   I'm redoing stuff to old Premiere Elements projects. I now have Premiere Elements 13 with the latest updates. I was able to open an old prel file I think from version 7 but I have some from later versions. The project opened fine and so I started working on it. I saved the project, all fine. Now when I try to open the project file all the media seems to load (according to the status bar) but I get the following error:                    The project is not compatible with the current version of premiere elements  A new project is then started with none of the media or anything in the timeline.  I have backups of the prels but I'm hoping I haven't lost the time I've put into making changes. Regardless, what's going on and how can I resave these prel's so they open OK again? As I said they opened first time, but seem to get corrupted after a save. Is there any way to