Questions

Help! Premier Elements 22 will not pause my video when editing in expert mode. Have a iMac Pro workstation with all lastest updates etc.  I have used previous versions with no issues on this computer.  Once I hit pause the program locks up and needs a hard reboot to work.  Any ideas?/. Thanks

Running Adobe Premiere Elements 2019 (v 17) on Win10 x64.Trying to import .TS files for editing.No matter what size file I pick - from 300MB down to 30MB - Premiere Elements pops up the window Add Media Failure - The importer reported memory errorsThis machine has 16GB RAM and Premier Elements is the only application running. How do I fix this? I'd really appreciate an advice. Thanks! 

Every time I try to open one of my Premiere Elements projects, it will not launch. It seems like the last few times I've tried, it's taken more and more tries to get it to launch, and now I can't seem to get it to launch at all. When I click on the desktop icon for my project, the Premiere Elements program pops up immediately, then the "Load Project" window. It loads pretty quickly for the most part, but then hesitates a little once it reaches 100%. When the "Load Project" window goes away, I'm left with a blank Premiere Elements project that's frozen. I can't click any buttons or X out, and instead of the name I saved the project with, the default project name "my new video project_6" is at the top. I've actually saved other backup copies of this project in the past, but I can't get those to open, either -- same problem.

   Dear Adobe team, dear Adobe community, since today I use the Photoshop/Premiere Elements 2021 bundle. On Premiere I always have green horizontal stripes in the preview windows of the video (no matter which file: mp4, mpeg, avi, gif...). My system is a new Lenovo Gaming 3 (Gaming 3 15IMH05) with a NVIDIA GeForce GTX 1650 and the latest GeForce drivers (version 456.71). Also all other drivers as well as Windows are up to date and the energy saving mode is switched off.Can someone help me, because I can't use the program like this. Best RegardsKris

Can't see video portion of my clip though I can hear the audio. I just got premiere elements 2022 and when I add a clip to project assets like the guided prompt suggested and drag it to video 1 timeline, I can hear it but not see it as it plays.  It has a picture in the asset box.  What am I doing wrong?  Very new user.

Injstalled the program this spring and though not used very much it has always loded eventually. Directories seem all there and full of files but nothing seems to get the prog to launch now. The 2.0GB program is still listed in WIN 10 list of applications. Organizer and PS Elements 2021 photo editor all work as expected. Any suggestions ??

Somehow my Project Assets window was reduced down to a small sliver on the left hand side of my screen. I cannot view any my thumbnails and it makes it extremely difficult to know what videos I am attempting to select. No one seems to have a solution online, and I was on phone with customer support for a long time to no avail. Anyone have any ideas for a solution on this?

What program are you using here?   Neil

Hi,The english site for GPU accelerated rendering compatibility show that the NVIDIA RTX 2070 SUPER is now supported. Goog news !https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.htmlBut on the french site, this card is not mentionned !https://helpx.adobe.com/fr/premiere-elements/using/gpu-acceleration.html#recommended_cards In the general settings, Premiere Elements does not show that my card is active...Why this difference ?I use the V19.0 (20211007.daily.2243969) versionI've missed something ??Can someone help me, please ?Thanks in advance

Havn't used it for many year but I am going to save all may tapes now.I have win7 latestpremiere elements 13.1A sony miniDV camcorderFirewire, driver latestIn APremiere Elements I got a message that ' a unit that is not supported is detected' (transl from swedish)If I start moviemaker it works ok to import, How to get APE to do the same?

Everything going great until going to share. Clicked on different device options and Bam - everything disappeared.  Reopend the project and it was back to the previous version - didn't save any recent changes before crashing.

I have used Premiere Elements 14 to successfully burn my projects onto dual layer DVDs.  For making future copies of the encoded movie I decided to use Premiere Elements to also create a dual layer DVD iso file so that I can then use a program, such as ImgBurn, to then burn the dual layer DVDs on the fly without having to reencode the project in Elements. However, when I try and burn the iso created by Elements I get an ImgBurn error message stating that "the image has not been mastered correctly onto a double layer (OTP Track Path) disc."  It goes on to state "None of the cells meet the DVD-Video specification criteria for a potential layer break position." Is this a problem with the iso created by Elements 14 or is this an ImgBurn issue?

Hi.  I just got a new iMac (OS Big Sur 11.6) and tried to install Premiere Elements 15, which I was using on my old iMac.  Got a message that said the installer needs to be updated by the developed so that it will work with this version of the macOS.  Was advised to contact the developer.  Seems Apple is now running 64bit hardware and software and (older?) 32bit apps would no longer be compatible. Anyone else encountered this problem and/or have a solution? Thanks.

I have Photoshop elements 2021. Can I buy the upgrade of photoshop elements 2022 AND premiere elements both for the upgrade price, although I don't have premiere elements installed.

Is there a command or button to copy a keyfrrame length from another keyframe? What I mean is, I want to zoom in on piece of my video. The time it takes to zoom in from the start of the zoom to end zoom is 1 second (or however long). I then hold the zoom for however long I want it. Then I unzoom and I want my unzoom to also take 1 second from the start of the unzoom to the end of the unzoom. Currently, I have to eyeball the time to zoom in and zoom out. Is there a simpler way?  In the image, I want the time to be the same where both arrows are pointing.   

Is there a way to speed up how fast I can scroll the keyframes? The movement speed is really slow for me.  I've included an image of what I am trying to speed up. How do I speed up the scroll movement of the highlighted numbers?   

I am using Premier Elements 18. I also use a sound converter programme NCH Switch Sound Converter which converts sound files. For some reason when I save a movie in Premiere Elements 18 it is saving as a Switch Sound Converter file.It tells me when I save the file it is saving as a Premier Elements File but it then saves as a sound file.Does anyone have any ideas what is causing this?Thank You

I have been editing and publishing several videos - just downloads from some zoom conferences, editing out the beginning/end, and publishing as an MP4. The majority have worked just fine, but some are publishign without audio. I have not done anything differently in the process, and the audio plays fine in playback while editing. How do I fix this? It takes hours to publish them, and then to have them not have audio is incredibly frustrating.

Currently, I have Premier Elements 2021 installed on a Windows 10 computer. Since my computer is not elegible for the Windows 11 upgrade, I'll need to move the application and all associated files (catalog, etc) to a new Windows 11 computer. Where can I go to get the necessary instructions for doing this operation? Thanks

Hi, I hope somebody can assist me. I have a new Windows 10 computer with no DVD drive and I own an older  DVD copy of Adobe Premier Elements, how would I go about installing my previously purchased copy?

Hi, have for 2 hours tried to get Gpu accelration to work, I have a Nvidia RTX 2060 card, but premiere will not let me use it, even though my card is recommended on the Adobe list here: GPU accelerated rendering (adobe.com). I reset my Premiere install, it worked, but when i reopened the program it grayed out

Ive just upgraded from a trial version of elements 2019 to buying the 2022 versionthe trial was fine but now all clips play with a strange green cast and smearing see screen shot below.as you see the thumbnails look ok just the playback windowsI uninstalled and reinstalled the app with no effect.I am running a win 10, HP laptop about 3 years old What is the problem???   

Hello When i start the install, i get an error message telling me the operating system is not supported and/or my browser is not up to date. I have the a fully updated version of windows 10 x64, latest internet explorer 11, Edge. Any ideas ?Thanks in advance.Anders 

Bonjour,Première elements 2020 ne reconnait pas la graveur pionner DB-RW BDRS09.Ou est le problème?merciHello,Premere elements 2020 does not recognize the pioneer burner DB-RW BDRS09.What is the problem?thank you

ACP, Bill Sanders, has a great tutorial on creating a split screen effect in Premiere Elements. Check it out!Let Bill know what you think and show us what kind of split screen effect you made. It would be great to see.Thanks,Kevin