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Anna279930160swt
Participant
January 18, 2023
Question

hardware encoding export problem

  • January 18, 2023
  • 4 replies
  • 553 views

when exporting with Hardware Encording selected, a file is created that has 24B. Export succeeds only in Software settings. I work on wind11 64, RTX 3080, I reinstalled the system and I have the latest studio drivers.

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4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 20, 2023
quote I have the latest studio drivers.

By @Anna279930160swt

Please always post the exact version of the drivers.

  • Your drivers may not be the latest, even if you think so.
  • In a few weeks, when the next generation comes out, they won't be the latest any more.

 

With the export setting, someone can test on a different system, if they come near to your configuration.

ABAMBO | Hard- and Software Engineer | Photographer
Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
January 20, 2023

Hi, Anna,

Sorry. Try exporting using English-only letters. Does that work? Let us know.

 

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
R Neil Haugen
Legend
January 19, 2023

What are the details of those export settings?

Everyone's mileage always varies ...
Ishan Y
Ishan Y
Inspiring
January 19, 2023

Hey Anna,

 

Sorry to hear about this. Could you let us know which version of Premiere Pro you're currently using (here's how to check)? Do you see any error codes or messages? Please check out this link for potential workarounds for a similar issue. We're here to help.

 

Thanks,

Ishan

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 20, 2023
quote

Hey Anna,

 

Could you let us know which version of Premiere Pro you're currently using (here's how to check)? 


By @Ishan Y

You forgot to link how to check the version! https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053

ABAMBO | Hard- and Software Engineer | Photographer
    Ishan Y
    Ishan Y
    Inspiring
    January 20, 2023

    Thanks for sharing the link!

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