Premiere Pro 23.6 Crashing when opening (and any version after 23.3)

Forum|Forum|2 years ago
September 28, 2023
5 replies
654 views

I do get the message of "Adobe Premiere Pro Has Encountered A Problem And Needs To Close Error" when I try to launch Premiere 23.6, in fact any version after 23.3.

I have deleted folders from previous versions, uninstalling using the AdobeCreativeCloudCleanerTool, deleting the Profile Folder in my documents and nothing.

I did also send a report and haven't heard from Adobe, I'm just gonna end up closing my Adobe membership as the only reason why I'm still using is when an external client requires to me and this is less common as they are happy for me to edit on Davinci Resolve.

Any help would be appreciate it as I have wasted a lot of time trying to sort this out.

Thanks

Performance or Stability

This topic has been closed for replies.

R

Remarkable26834528kb5gAuthor

Participant

Ok after few attempts to try to make it work from the Adobe technical team and using more Davinci than Premiere this days, I finally found the answer in the forum, it is basically deleting the Essential Sound/SharedTags (check answer in the link below) file and now v24 seems to work.

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-23-6-crashing-when-opening-and-any-version-after-23-3/m-p/14123141#M477159

Peru Bob

Community Expert

@Remarkable26834528kb5g

Your link goes back to this thread.

R

Remarkable26834528kb5gAuthor

Participant

this is the link but is not working for me anymore
https://community.adobe.com/t5/premiere-pro-discussions/importerquicktime-prm/m-p/7498076#M36119

Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

Peru Bob

Community Expert

To contact Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person. When you get an agent, ask to be connected to the video queue.