Skip to main content
N
Noah Schmitz
Participant
June 12, 2024
解決済み

Quicktime videos giving "We were unable to open the files on disk" when importing from hard drive

  • June 12, 2024
  • 返信数 2.
  • 904 ビュー

I'm a PC user creating videos for my internship. All the videos I am tasked with editing are recrorded on iPhones and uploaded to a server via Mac finders. Since I don't have access to the server, i've been using a hard drive to get these video files from my coworkers. I'm having so much trouble using iPhone videos in the newest version of Premiere (24.4.1) . After downloading the video files to my hardrive, none of them are able to be opened in Premiere. I can't open any of them in media player either. I've tried cleaning the media cache, I've tried converters, I've tried changing the file locations. I'm starting to think this is simply a compatibility issue between Apple and Windows. Please help this has made working impossible!!!

このトピックへの返信は締め切られました。
解決に役立った回答 Noah Schmitz

FIXED! I found out that my issue had to do with the settings on my hard drive specifically. I right clicked the drive and changed the file system to exFAT instead of the default NHTS. Then I formatted the card and everythign works now!! Apparently exFat is needed to work between apple and linux. Hope this helps someone out there!

ps - not sure if reformatting the card was necessary, but I went ahead and tried since I had nothing of real importance on it at that time

 

返信数 2

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 12, 2024

[MOVED TO THE PREMIERE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
N
Noah Schmitz作成者解決！
Participant
June 12, 2024

FIXED! I found out that my issue had to do with the settings on my hard drive specifically. I right clicked the drive and changed the file system to exFAT instead of the default NHTS. Then I formatted the card and everythign works now!! Apparently exFat is needed to work between apple and linux. Hope this helps someone out there!

ps - not sure if reformatting the card was necessary, but I went ahead and tried since I had nothing of real importance on it at that time

 

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices