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Inspiring
September 10, 2009
質問

Funky file names appearing !SSL! > FlashHelp subfolder (e.g., FAE4D~1.HTM)

  • September 10, 2009
  • 返信数 1.
  • 1134 ビュー

We have a RoboHelp 7 project that is currently being generated as FlashHelp, shortly going to be RoboHelp 8 > FlashHelp Pro as we've installed RoboHelp Server 8.  Before we move to RoboHelp 8 > FlashHelp Pro, I want to understand why certain topics that look fine in the project top level folder are showing up in !SSL! > FlashHelp folder with a funky file name.

In preparation for the conversion to RoboHelp 8, we just went through all of our projects and shortened up file names, checked for special characters in file names, made sure that spaces were replaced with underscores in file names, etc.  Specifically, we found that long file names in the project folder would result in odd named files in the !SSL!>FlashHelp folders. So, we spent a lot of time shortening up file names.  We also blew away the old FlashHelp folder and re-generated to make sure that the funky names were not included. I checked the backup of the clean up day's !SSL!>FlashHelp folders and there were NO funky file names (i.e., ~ in the file names).

One day after the clean up, we did some edits to the project but not to the files in question. When I look at the newly generated !SSL!>FlashHelp folder, we have 2 topic files with odd names.   See attached jpg file that shows the project file with the correct file name and then the !SSL!>FlashHelp folder that has the odd file names.

How do I stop this from happening as it is very annoying?

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    返信数 1

    Captiv8r
    Legend
    September 10, 2009

    Hi there

    We can't view the attachment so will have to guess here. The odd file name appears to possibly be a temporary file. Have you examined these to see what they contain?

    If you want us to see images, please avoid attaching them. Instead, the camera icon is a much better choice as they appear immediately.

    Cheers... Rick

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    pjv作成者
    Inspiring
    September 10, 2009

    Rick

    I used the camera to upload the jpg (see below) that shows my project folders. Also, attached same image in Word document.

    FYI -- I just converted the same project to RoboHelp 8 > FlashHelp so that's what you're seeing in the attached jpg and Word document.  The 2 topics mentioned have funky file names in the !SSL!> FlashHelp > FAQs_and_More folder

    FA5D95~1.HTM

    FAEA4D~1.HTM

    If I look in the FAQs_and_More folder at the project level, the correct file name displays.  These 2 files are also in my temp directory with 9/9/09 date showing the !SSL! folder path.

    What's weird is when I view the generated help from my C drive and display the properties of the FAEA4D~1.HTM topic in the !SSL!, I see the following:

    file:///C:/PARA%20Online%20Help/!SSL!/FlashHelp/FAQs_and_More/FAQ_I_currently_have_a_trial_that_does_not_have_any_information_in_it_Will_I_have_to_create_a_journal_for_this_trial.htm

    Captiv8r
    Legend
    September 10, 2009

    Hi there

    Wow, those are some seriously long file names!

    You might try changing the HTML file names so that they are shorter. I've seen reports in the past where extremely long file names have been known to cause issues in projects.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks