Questions

Hello,I am not sure if I am just missing a step here.  I am using the mac RH 2020.3.36 build.  I use git (bitbucket) for versioning control.  After deleting my merged branches on bitbucket, I am still seeing them as available branches when i go to Collaborate > Switch Branches.  I have tried the refresh button, Status Refresh, and closing/opening the app. Is there some profile file that i need to edit to remove these deleted branches from the dropdown? 

I created an Online type TOC with Sections and "sub" sections. When I output a Word file with that TOC, the top-level sections come through as Heading 1s as I'd expect, however the sub-section "Tasks" is not in the Word file at all. Am I missing something? Robohelp 2020, build 2020.3.32.Robohelp TOC:Word nav and page where I thought the sub-section heading would be:

I tried to start RH 2019 (NewUI) this morning. It displayed some licensing prompt, that I don't remember seeing before, I clicked Ok, then it began to start up as normal. It showed the initial startup screen, then went away.There is an icon on the task bar, but clicking it does nothing. I can right-click the icon and choose RH 2019 and it will attempt to start again, but after showing the initial startup screen, it goes away -- and then when I hover over the task bar icon, I then see two instances of RH, none of which actually open the application.This copy of RH was part of a TCS purchase, not a subscription. FrameMaker and Acrobat both start and work fine.I'm running on Windows 10 Enterprise 2004 (not a Mac). I last tried to start RoboHelp on 1/16/21 and it worked okay then. I have rebooted to see if that made a difference. It did not. I have also used Task Manager to kill any instances of Robohelp before trying to restart it. It did not make a difference either.Please advise. Thanks

I am not able to  center the title in  header and topic page in Frameless output(studio skin). Tried increasing the indent to get the title to center. If I do so, in mobile view, title goes out of title bar (shows only 2 characters of my title) and the tool bar box also goes out title bar. 

I just opened a RoboHelp Classic project with the "Upgrade" option in RoboHelp 2019, but it appears empty/blank. Any suggestions? Thanks.

I upgraded to a new laptop with Windows 10 (previously was using Windows 😎 and now the display in my RoboHelp Classic projects is very tiny and squished. I've tried adjusting the display in Scale and Layout Settings in System > Settings, but while the font can be increased, the display is still "off" and not really usuable. I've also tried changing settings in the RoboHelp > Properties > Compatibility menus, but success. Has anyone had a similar problem and if so, were you able to resolve it? Thanks.

Hello, Our support team has reported numerous search performance issues with the search performance in generated Frameless output. The issues reported by them are:Enter a search term OR pick a suggested search term from predictive textClick the find icon to start the searchWait for the search to executeSearch takes a very long time to return results (120+ seconds) OR the browser returns a "Not Responding" error and prompts the user to reload the pageThe issues occur across browsers and OS's. We've received reports on Chrome, Firefox, Safari, and Edge, all on the latest versions. I have reviewed the two existing threads detailing similar performance issues:https://community.adobe.com/t5/robohelp/frameless-search-performance-issue/m-p/10863150https://community.adobe.com/t5/robohelp/home-page-search-stopped-working/m-p/10948361  However, the solution there seems to be "update to the latest version of RoboHelp and regenerate the output". This has not so far resolved the

Hello, we're trying to export the XLIFF files from a RoboHelp 2020 project, to send over to our translation management system (Smartling). However, Smartling is unable to parse the XLIFF files, and our contact there is telling us that the XLIFF files are not "compliant with v1.2 standards." Specifically, he said that the strings to be translated need to be wrapped within <source> tags. The XLIFF that RoboHelp generates does not do this. As you can see here, the <source> tags are empty, with no content to be translated. Curious if anyone else has run into this issue, and if anyone has a solution or a workaround. One of the primary reasons we just upgraded to RH 2020 was so we could use this XLIFF export for translation, and to now discover that RH spits out malformed XLIFF is very frustrating.  -Jason  

Greetings and thank for reaching.I'm curious to know whether it is possible to use "styles" so that the text in different cells within a table is formatted based on the properties in the style.  I've created numerous styles for the table in the attached file, but all the cells take on the formatting of whichever style I used last.  For example, I would like the table headers to be centered and bottom-adjusted, then the cells represented by the box at the left should be left-adjusted, and the cells in the last box should be centered.  Several years ago, I created a nice template that enabled me to do this, but I've lost the template. I would use paragraph styles to do this, but those style don't have "padding" as an option, so the text is close to the lines. Thanks,Robyn 

Hey all, I'm having trouble getting a hyperlink in a Word output (that I then generate a PDF from) to retain its relative link functionality. I've searched the community but nothing seems to definitivly relate to my issue so I thought I'd create a new post. I'm running RH2017. The link is in our Laser help project from which I create a Word print output document. I want the link in the document to always point to a PDF document in the same folder as the Laser manual, let's call it Copyright.pdf. I want the link in the Laser document to open the Copyright.pdf from the current folder it's in but RH assigns the address of the link to the root of the project no matter what I do. What I want is if I move the two files to the same folder on the C:\ drive, the link will open the Copyright.pdf from that location. Likewise, if I move the two files to the same folder on the D:\ drive, the link will open the Copyright.pdf from that location, and so on. The link in RH2017 looks like

Upgraded from 2017 to 2020 (Print Documentation).I maintain and generate my manuals through the SSLs, not the Table of Content.After the upgrade, my SSLs content did not show up. How do get my SSL content layout into the new output format in 2020?

Testing RH2020 to evaluate upgrading. Collaboration using sharepoint is a must have.I am able to successfully upload help projects to the O365 sharepoint site, check in/out, etc.I am having issues with opening/downloading projects from sharepoint. Relatively small project (17 MB, 788 files, 96 folders) works perfectly. Larger project (67.7 MB, 4865 files, 478 folders) fails. Starts the process, says it is downloading, after some period of time I get an application error. No files ever download to my local PC.I have had no luck with help from Adobe support. Hoping someone here has experienced this and can help point me to an answer.

My team uses RoboHelp 2020 and we're trying to share a project using Dropbox, because our VPN access is too slow (and we're not interested in version control at this time). It works somewhat, but it takes a really long time (~18 minutes) for the project to open and read all the files. Does anybody have any tips or tricks on how to work with Dropbox?

Hi all, Is there a way to craft topics in html format by default? I know, I can change filename when creating a topic, however we are looking for this as a setting by default. 

I like this program but there are some things about it that just leave me scratching my head. One such thing is Alphabetizing TOC. Can someone tell me how to do this?

Hi There,I am working in Robohelp 2019 in the Classic view and am having trouble with the conditional tags. I had a conditional tag and then deleted it after I had already applied it to some of my content. I then tagged my content with the new tag. The new tag is yellow. But the lines above the content are army green. It is essentially applying two tags at the same time. If I highlight the copy, right click and go to the conditional tag drop down I can see that there are two tags checked. One of them is the one I deleted. But if I pull up the list of my tags, it is not there. How do I get rid of this ghost tag? Thank you in advance. Julianna If I go to 

Hi, We're trying to implement the help in our product with the option to download the pdf format of the help. However, our API's run into issues with the download button because an extra slash is inserted into the URL for it during the generation process. For example, clicking on the button executes the following URL:https://<system_name>/system/help/en/us/administration//assets/downloads/User_Guides.zip Is this controlled anywhere in Robohelp itself? Can I prevent this from happening in Robohelp? Please advise.

I am currently authoring in Rh2020 (V3.0.0).  I have built a page and I have links to a secondary webpage created via ServiceNow program.  Our company security model requires us to authenticate using PingID before we enter the secondary webpage. Problem: The end users click on the ServiceNow link and receive a HTML 404 error if they are not authenticated into the ServiceNow Portal. Questions: Has anyone worked with this before?  How do I create a hyperlink in Rh2020 that will go to a specific page and not error?  

Environment RoboHelp 2019 (New UX - v2019.0.9) Windows 10 Chrome, Firefox, etc.     It doesn't appear on all topics. And there's no pattern to which topics it appears on. To make it even more confusing, it often changes which topics it appears on each time I compile. If I edit a topic/htm file in a text editor, this is where the character is being inserted (red, bold text below - note that it appears twice in this example):   <?xml version="1.0" encoding="utf-8" ?> <!DOCTYPE html><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=3, user-scalable=yes"/><meta name="generator" content="Adobe RoboHelp 2019"/><meta name="version" content="2019.0.8"/><link rel="StyleSheet" data-skin="true" type="text/css" href="../../tem

How to turn off ripple spelling check in Vietnamese?   Seemly, it is a bug of Adobe RoboHelp.    

In the HTML5 skin editor I can only select one font from a drop-down list. Is there a way to add more fonts, similar to the way this is done in CSS? My company uses a custom font which many people do not have. Currently the skin falls back to Times New Roman if the custom font isn't installed, while the custom font is a non-serif font. This looks very ugly. Of course, I can select Arial in the first place, but that also then uses Arial for people who do have the custom fonts installed. Is there a way I can select a fallback font, maybe through the .skn file?

I am looking for help on how i make a duplicate of my rh 2019 xpj project, reataing all docs, links, toc, index, etc.  Is there a way to do this, without affecting my original project, so the origirnal project can be used for the new project edits/updates/additions/deletions?  Thanks for any help, instructions to accomplish.   Matt

Hi,The TOC for one of the child projects I have seems to break almost every time when I make changes to the project. It doesn't necesarily has to be a change to the TOC, it could just be a change to one document from the Content Section. It happens randomly so I couldn't establish what is causing it.The project has over 500 documents and I would say approx. half of them would dissapear from the table of content when this happens (please see image attached). I keep having to zip the project before making any changes and then if this happens I have to use the back up version, make exactly the same changes and it works. I am not doing anything different.Is this something I am doing wrong or is it a bug in Robohelp 2020?Thanks,Andrei Cojocaru

Although the breadcrumbs generate, if you select one of them, the topic relating to that breadcrumb does not display. You remain in the original topic. Secondly, if you do a search and select a topic from the Search results, the breadcrumbs do not change to reflect the location of the topic you selected in the Search results. 

In my Word output, for lists I get this:I can see in my Word document that I have a hanging indent and a left tab. The left tab is the wrong place. The hanging indent is in the right place. If I type directly in the Word document, and apply a list style, the lists style is applied correctly.  The lists are correct in the HTML and PDF outputs.