Questions

Can someone tell me how to have changes to graphics be automatically updated in RoboHelp 2019?I made a change to a graphic, saved it with the same name in my graphics folder, and was expecting updated graphic to show in my RoboHelp source file. It didn't show, so I had to reinsert it. I just switched to RoboHelp 2019. Are graphics not linked?Thanks,Michele

I'm using the latest RH 2017 (13.0.2.334) and Office 365 with Word version 1908 (build 11929.20300)   When I generate a topic to a printable output doc, one of the dialogs comes out huge. More than 16 inches tall huge!   In RH, the image's size properties are normal and simple. They look like this: The HTML code also looks normal:       <p class="Figure"><img src="dialog_construct_width_feature.jpg" alt="" style="border: none;" border="0" /> </p> <p class="Caption">Construct Width dialog box</p>         This is happening on maybe ten to fifteen images out of thousands of images in this Help project, but it's enough post processing that it's starting to become a headache.   Any ideas on how to resolve this without resorting to my current post-process step? Thank you in advance!

This is where a little knowledge is a dangerous thing.  I am trying to set up a multi-lingual project in a test environment - as a new user to RoboHelp. Today I have changed something and I cannot figure out what that is, but when I publish now, I no longer get the homepage displaying just a sad face. In another post today, I have been trying to figure out how Breadcrumbs work. I don't know if it is related, I have changed some file names and changed them back after this happened. I can build the English version ok but have issues when building the French one. I have compared the Output Presets - General - Content - Layout - all match up. If I click on Home from a topic it takes me to the Home page ( or page that I expected to open as the home page but doesn't) I have fiddled with the HTML code as I was trying to get the French version Home page breadcrumb to display as 'Page d'accueil' - I have since changed this back to Home.   I have attached the index.htm file as a .pdf f

Hello, Currently we are on RoboHelp 2015 and want to upgrade to RH 2019 (not sure if it will be "Classic" or not?), and I was trying to learn more about the Sharepoint version control option (We use Visual Studio 2013 right now). Does anyone know if Robo 2019 works with/or is  a fully supported Sharepoint Online?

I have the latest RH 2017. The current topic I'm in is a print-only topic, ultimately for a readme.pdf file. It has a bullet with a link to the Help file in case users are viewing the .pdf online, they'll be able to go to the Help. The Help resides in a "help" sub-folder under where the readme.pdf resides. Here's the code for my link:         <li><p class="BodyText">Internet Connection<br /> (Either this computer or another computer on your organization's LAN needs an Internet connection. You can point non-Internet computers to an offline cache location on your LAN. For information, see the <a href="help/Universal_Updater_help.htm">Help</a> documentation.)</p></li>         The problem is that the link is completely removed when I generate the .doc. There is no online CBT in play and the SSL's "Retain hyperlinks" check box is marked.   In the generated Word doc, if I hover over the word "He

I'm hoping that we can share/co-author a RH project by uploading it to OneDrive.  Is that possible?

I have been using RH10 for several years now to generate WebHelp for two of our products. We have noticed that when we open Help while running these products in Chrome on a Mac, the Index and TOC are empty. Blank. This was not always the case, but I cannot pinpoint exactly when the problem started. The Index and TOC render fine in Safari on the Mac and in Chrome on Windows 10.    Has anyone else encountered this issue? Can anyone suggest a solution? Might upgrading to RH 2019 be the answer?   Thanks in advance for any help you can offer!  

I am using Robohelp 2019.0.8 to generate a merged help project. I have the parent project successfully set and "holding" all the individual child projects. After I open a child project and make changes to the project, I want to do a quick generate to view the changes and confirm that are as expected; however, today, after successfully doing this many times before, when I open any child project in this merged project, I do not have any output presets displayed, although all options were available before. When I try to add any preset output and save it for a project, I get the less than helpful general "Applicaton Error" message and I am told to close and restart RH. I have done that, I have rebooted my system, and then restarted RH, and nada, zip, zilch. I cannot generate any output of any format for any child project. I suspect that there is some type of preset file that got corrupted (and why it would have is beyond me), but I wouldn't even know where to look for this file and ho

Most of the posts I've found in the forum related to natural language search (NLS) date back to 2008 or earlier. Can anyone fill me in on the current status of NLS and RoboHelp?   A client has a requirement to support (NLS)  in online help output. During development, we have been delivering Responsive HTML5 help from RH Classic (2019) version. The client tests by searching on a phrase, for example, "What is xxxx?" and either gets no results or doesn't find the results acceptable.   I've seen some posts that RoboHelp Server supports natural language search, but others that say it was removed at some point (2008?). The Adobe Features page for Server 10 doesn't mention NLS, but mentions "extensive search features" that seem to be the same as RH Classic and RH 2019 (New). As far as I can tell, NLS isn't offered by any help authoring tools I've researched so for.   I'm supposed to talk to a client representative on Wednesday about this, and need

I'm having trouble using RoboHelp with SVN source control. One of these tools is renaming my files. The developer adding the help to the app tells me that bullet.png has been deleted from the output. I see it in my working copy. However, in the !SSL! file and published out put file, it has been renamed to bullet_nc.png. Therefore, it shows as missing when I commit. I then delete bullet.png because I think it is no longer used...and on we go. Why is the name correct in the working copy, but not in the published help? This keeps happening with graphic and html files and I look like an idiot to the developers. Help!   Post branched as it is a different issue to the one it was tacked onto.  

In Frameless output, the homepage displays all books in the TOC as topics in homepage which makes it long. When I tried to remove a book/topic from TOC, it doesn't appear in the final output at all. Is there a way to separate TOC from what popualr topics I want to highlight in help homepage?  

We have combined several applications into a single "platform" web interface. The customer can buy separate licenses for the individual apps, and we don't want someone to see the help for an app they don't own. Since several of the apps interrelated, they share some help pages. I would like to have a single Robohelp project for the "platform" to reduce the Robohelp footprint and to allow me to share pages between app helps.   I was thinking just creating separate TOCs would keep things segregated. However, since the search function searches the entire project, you could find information about apps you don't own in a search query. The only solution I can think of is to have separate help projects for individual apps.   Does anyone have any suggestions on how they might approach the problem?

I am trying to create a preview version of an eBook: a selectively cut-down version of the larger one.   So, I have used "hide in output" in each Topic's TOC property to exclude several topics, without deleting them from the eBook. When published as Responsive HTML5, as planned, these topics which are excluded intentionaly from the preview version are no longer displayed.   I can also exclude the index successfully, so that readers of the preview version can not use it to navigate to index words in topic text in excluded topics.   Problem is that I cannot find a way to completely exclude the search feature in the preview version. The reader can still search a word in the preview version, and upon clicking the result, even for an excluded topic, can still navigate to and view that excluded topic.   Not sure if there is any way to disable all search? (If not, the only option would be to delete all excluded topics from the preview version, create a new cut-down version

Looking to add keywords, for search. to URL pages add to the ToC (these are not topics in the project manager). I am using Robohelp 2015. Has anyone had any luck doing this?

I'm using RoboHelp 19 Classic. The TOC books were working correctly until 2 days ago. I'm using  Google Chrome is up to date Version 77.0.3865.90 (Official Build) (64-bit)

Bonjour,J'aimerais que toutes mes rubriques soient encadrées. Lorsque je choisis Bordure : le titre est encadré, puis l'image mais pas les deux ensemble. Comment faire, s'il vous plaît ? Merci de votre aide.------------------------------------------------------------------------Ci-dessous le résultat souhaité :

Researching/prepping the move to RH2019 with GIT as a version control solution for a mult-author enviro.   Current Environment 4-writers (RH licenses/users) Currently running RH2017 with RoboSource Control + MS SQL Server Express 2005 (hey, it's been reliable!)   I'm new to GIT. My understanding is that the default methodology for performing version control tasks (e.g. check-outs/check-ins) is provided via command line. Our writers are more writers than computer geeks; in our currnet version control enviro, they simply start editing a topic and it's auto-checked out. When they're done, they can check it in by clicking a single button (e.g., check in all from RH's collaborate tab). With GIT, I understand there are third-party GUI clients available that'll assist with many/most of the version control functions. Does anyone have any recommendations or experience with GIT GUI clients they can share (free or for purchase)? Or perhaps I don't fully understand how RH2017 + GIT ver

I installed a font and authored my content using RoboHelp 2019. My question - since I have installed a font for my content I just wanted to know if the font will render in the end user's machine. 

Hello and TIA to all,   We have an already developed internet-based application. I write the Help documentation in RH Classic 2019 and know nothing about C++/JS/other languages used. Our developers are looking to add a tip or help link to specific items in our window. I thought of context sensitive help in RH and have been researching it for about a week. I don't want to link these tips to our online WebHelp, they just want small popup windows with content in them. Am I right in concluding I should be creating a new project with each topic being the text for each popup, then go through the process to create the Map IDs and the .h file and publish it and finally, giving them the entire generated folder, the .h file and the Map IDs so that those files can be hosted with our application? If I'm not correct, please let me know what it is I'm supposed to give to the developers aside from the Map ID file and where this context-only published Help should then be placed.   I've relie

We are interested in providing a project published in SharePoint to a client, so they can then edit the files and TOC of the project.  How much of this is possible?   Are there any recorded webinars on the subject?   TIA...

Hi there, This query is regarding RoboHelp 2017. On the cover page, I have some text and an image. I want to send the image behind the text on the page. There are options to keep the text at the left, right and above and below the image.  I tried adding the image on the master page and applied that master for the cover page topic, but it did not work. Please, could you suggest if there is any other option? Regards,Nagraj 

Hi! I'm having a little problem with some of the pictures in my output after upgrading from RH19 Classic to RH2019 Reimagined. Some of the pictures are perfectly fine, while others only show up like this: Does anybody know what the problem could be and how to solve it?   Thanks, /K.

This was a great review Jared(Review at https://community.adobe.com/t5/RoboHelp/My-RoboHelp-2019-Review/m-p/10645169#M126594)and I agree with you on many of your topics! I'm pretty new to RoboHelp and I thought I'd just give it a shot and ask you a question of mine. I've just upgraded a project from RH Classic to "Re-imagined" and I have trouble getting the "locate"-button to appear in the HTML helpfile (after generating the output). I have already "clicked" the "locate"-box in the Window Settings. Is there something else I can do to make the "locate"-button appear in my output again (just like it does in the Classic version)?I am really greatful for any answer you could give me. Thanks, K.

A fix has been issued for the following issues. The responsive HTML5 output in RoboHelp Classic removes parentheses (used in the content) from output. Topics in responsive HTML5 output contain blank space before topic headings. Script error is shown in the Console of Internet Explorer 11 for frameless output. The “.dotx” file type filter is missing from the Word Document Preset Properties. Word output generation fails on exceeding the maximum size of the output log file. In French, German, and Japanese locales, the character styles cannot be applied.   It can be downloaded from the Adobe site. Hot fix for RoboHelp Update 9 (2019 release)  

Hello Robohelp Community, In the Robohelp Project I am working on, we currently generate our content to a different folder than the Defualt !ssl! Output Folder. I was wondering if there is any problem or drawback to deleting the previously generated contents of this folder (right now it seems to just be taking up space and causing our backups to take longer). Will this harm the current project in any way? I appreciate any help. Thank you in advance.