Questions

Robohelp 2019.When I create a PDFs, there are large gaps in the table of contents.In one project there are two blank pages before the TOC. In this example, the gap is in the TOC itself. Has anyone else come across this?  

I'm using Robohelp 2019. When I import a Word file, I split docs based on heading 1, heading 2. I use the Word import settings to auto generate a TOC.  The TOC topic titles displayed are the file names, not the heading text. How do I automatically generate the heading text in the TOC headings?I've attached a screen shot for clarity.thank you

I am using RoboHelp 2019.0.8 responsive HTML5I am trying to match font styles between ul.disc and ol.decimal (see below). I wish to match the font in the numbered list with the bulleted list below. I am also including screen shots for the two different styles. I do not want to change the ol.decimal font. I wish to change the ul.disc style to match the ol.decimal style. When I put in Arial 11 pt. (default font in the project) it did not give me Arial 11 pt. and the bullet got smaller which I do not like.     

Hi all,I have some questions regarding the output using dynamic filters. I have racked my brain on these questions for a couple of days now without getting it 😞1. Is it possible to exclude a specific tag from what I see in the output? As far as I understand the concept, the content filter shows everything without any tag and everything with the tag I filtered for. Thus, if I e.g. use an internal tag like "tbd" in some topics, they will never be shown if a filter is set and the tag "tbd" cannot be selected. Right? Or am I doing it wrong?2. I am trying to create a merged project containing conditional tags on content level and on topic level. Example: I am having topics for several countries US, UK, DE (= conditional tags on topic level) and in each of these topics, I am having different licensing information "perpetual", "subscription" (= conditional tags on content level). Is it possible to create an output with dynamic filters that allows the user to a) see all perpetual

When generating a responsive HTML5 project everything is fine when viewing with IE11.As soon as we merge the projects we run into problems with the merged help.In IE11 - and only in IE11 - all internal links do not work, TOS does not synchronize and Breadcrumbs are not shown properly.When we paste the link adress into a now browser tab the page will open.Thus, it is not a link address issue.It seems, that IE11 will/can not open the page within the content frame.Does anyone have the same issue? Does anyone have a solution?Thanks for yur helpSteve

Hi,Is there a full Adobe training video (series) or class created?Do you know or recommend an IT school for RH 2019 release?Cheers

Robohelp 2019.0.8 Hi,When I generated a PDF, there are gaps in the TOC. In this case, between pages 234 and 235. The topics are very simple pages with no special HTML that I can see.On another project, there is a gap of two blank pages in the middle of the TOC. Any idea what's causing this? Thanks. 

Hello! Sorry for my bad english!!!! I use RoboHelp X4 for WORD. I continue get this error 1391 and I can't save my document. During the saving Robohelp tell me (italian): Impossibile completare il salvataggio a causa di un errore di permesso di file e:\....\MyDoc.rtf that traslate is (about!!) Impossible teminate save because append an error on right file e:\...\MyDoc.rtf and then tell me (english): RoboHelp received Word error 1391. If you continue to get this error, contact eHelp Corporation for Technical Support Before i ask to you because I don't speake english very well! Thank you very much, Alessandra

Hello!I'm developing a Responsive HTML5 Help page with RoboHelp 2019 on Windows 10 for a smartphone/tablet app. In this app there is a button "Handbook" with which you can get help. This is context-sensitive and opens the corresponding help page depending on which app area the button is clicked.The special feature of this app is that depending on whether it is launched in portrait or landscape mode, the user interface and handling is different. I want to build up the help accordingly in a dual way. My development department can detect within the app whether it is running in portrait or landscape format, i.e. by clicking on the manual button the information portrait or landscape would be sent along.My question now is: Can I insert a condition set within RoboHelp that, depending on whether the help is called by portrait or landscape, displays the correct content?In other words, is there a way to automate variable views of content and screenshots at the development level without the help

I publish my RoboHelp 2015 project in Responsive HTML5. It has come to my attention that the search bar is not working on some computers using Internet Explorer 11. Users would search a common word and it would come up with "Searching 0%". This issue is not happening with Google Chrome at all. In some computers, the search bar is working correctly with both IE11 and Chrome.Any ideas what could be the issue with IE11? Any tips?Help!

Hello,I recently started working with Robohelp (2019 release)...Some of the common features that I'm used to when working with Creative Cloud apps are missing though. Like rotaing images.Is there any possibility to rotate pictures in RoboHelp? The path over Photoshop takes a really long time, considering I use many images in my project.I hope someone can help my with my issue.Kind regards,Pascal R.

Dear All,Do the function buttons to create a superscript or a subscript work?If yes, how can you make a character into a superscript/subscript.I tried by selecting the character and pressing the button, but nothing happens.I'm new to RH 2019 and am working with the Trial version.I can't find anything about it in the PDF documentation.Thanks in advance for feedback & solution.Regards,Carel.

I need to ouput my content to both HTML and PDF. The HTML one is working great, in that I have the topic title automatically added in the header of the master page, displays and works well in HTML. But when I try to use the same master page in the PDF output, I either get the very first page in the PDF with a header (but no footer) and no other page has either, or there is no header/footer in sight.How do I get the PDF output to accurately display the topic name at the start of the topic, and to display my footer on every page? I've tried every setting I can find under the PDF output, even messed with some that wouldn't seem likely, but nothing.

Hello again, RoboHelp Gurus!I'm experiencing a strange error using the rchl command line compile process in both RoboHelp 10 and RoboHelp 11.Here's the cmd I'm using:cd "C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML"rhcl "C:\folder\project.xpj" -l "SSL_Name" -o "c:\outputfolder" -g "C:\log\folder\logfile.txt"When I generate the logfile from the cmd, I see an error "LILo: BIBCientInit failed to initialize" twice in the cmd prompt window while the compile is processing.  The cmd prompt window looks like this:C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML> rhcl "C:\projectfolder\project.xpj" -l "SSL_Name" -o "c:\outputfolder" -g "C:\logfolder\logfile.txt" [PRESS ENTER]LILo: BIBCientInit failed to initializeLILo: BIBCientInit failed to initializeC:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML>The logfile.txt created has no mention of "LILo: BIBCientInit failed to initialize" within it.  The compile builds without problem, as far as I can tell.The

Sorry if this is a duplicate question and I am just not seeing the obvious.  I looked at post "How can I toggle view of drop-down texts in a topic for Responsive HTML5?"  I see that it appears to address how to add RoboHelp's built-in functionality for expanding all/collapsing all drop-down texts using the Azure Blue layout in RoboHelp 2019.  In that post, one person (Amebr) mentioned thinking the buttons appear below the search bar in the Azure Blue skin.  I looked at the Azure Blue layout, and I see options for the Printer and browse buttons below the Search box, but I don't see options for adding expand all/collapse all buttons.Is this functionality available in RoboHelp 2019 (Classic) for the Responsive HTML5 output?  If yes, where?  Am I missing it because I am looking at the screen layout and not the skin?  My Output Setup tab lists "Azure_Blue" under "Screen Layouts" but not under "Skins". Do I need to add "Azure_Blue" under "Skins"?  If y

For our next release of our application, we upgraded the RoboHelp 2017 WebHelp to RoboHelp 2019 Classic. We now want to revert the new help file back to RoboHelp 17 due to legal and popup display issues we have encountered (long story).I know it is possible to open the RoboHelp 19 Classic file with RoboHelp 17. Does Adobe support this downgrade?For our legal department, I need an “official” statement from Adobe that this is OK.Someone from Adobe: Please provide that statement or direct me to an individual I can call.

I've been trying out the new frameless output, added in update 8. Overall, it provides a good experience and eliminates several drawbacks of the responsive Indigo layout. However, I've encountered several issues with it:1. Favorites not working correctly when html files are put into foldersIf project html files are organized into folders, this causes issues with favorites in the generated output: after you add a topic, located in a folder, to favorites (using the Set as Favorite button), and then try to open the favorites topic by following the generated link in the Favorites pane, the resulting link is broken, because the hyperlink also contains the folder of the topic where you are currently located, which is not necessary. For example:- topic one: helpsite.com/FolderOne/TopicOneName.htm - this topic is added to favorites- topic two: helpsite.com/FolderTwo/TopicTwoName.htm - the topic where you are located when trying to open the saved favorite topic- when trying to open the topic on

Hi, I use Robohelp 2019.I set 3 filter groups: Language (English, German), Technical (tech1, tech2) and Steps ( step1, step2). Then, I assigned these tags to the topics. In such a way, each topic has one selection of each filter group. For example, Topic one is tagged with English, tech1, and step2. And Topic 2 is tagged with german, tech2 and step2.My purpose is to enable the user to have only the topics which have exactly the selected filters. For example when he/she selects English, tech1 and step1 the topic 1 should appear; but when the user selects English, tech1, and step2, no topics should appear. The problem I actually have is that the filters are seemingly applied with "Or" relations between them on the home page. For example, when I select german, tech2 and step2 I have all the topics with german tag and the topics with the tech2 tag and the topics with step2 tag. In other words, I have almost all the topics on the homepage. Then, when I access to a topic page, I have no cont

Anyone having success upgrading into release 7 or 8?I've done this in earlier updates, but it's not working now, even on a simple project.Or, more accurately, it says it is converted, then hangs up trying to open the converted project.I've tried restarting Rh, but it still hangs while reading files.

Greetings!Our company is still looking into upgrading from Robohelp 9 to 2019, and so far we're strongly leaning towards the "Classic" version instead of "Release". I'd like to get the community's help with the following questions:GIT:Does anyone know if 2019 Classic can even be linked to GIT for version control?And if can't be, has anyone heard whether Adobe plans to make this available as a feature down the road?SharePoint Online:We were able to successfully connect RH 2019 Classic with SharePoint Server 2016. Our company may however move to SharePoint Online at some point, and we're worried as to what may happen. Have there been any hints from Adobe as to whether 2019 Classic and SharePoint Online will be integratable down the road?Thank you in advance for your help

I want to have a multilayered index like this:Tequila     Tequila 3030     Tequila Julio     Siete LeguasI have tried adding the sublayers as Sub Keywords, but when I generate the html5 it seems not to work. I have tried making the subkeywords cross reference to the header keyword, but that does not seem to work either. I feel pretty certain this can be made to work but I am probably overlooking something? .... Can anyone help?Best regardsBjørn

Hi guys,Does anyone have any experience with integrating chatbots with Robohelp output? Is it possible? Was it hard? what pitfalls did you come across? Lessons learned?Sorry for being a bit vague - one of those walking out the door 'by the way let's do this next week' discussions.Thanks,Amber

Hi there,I'm at a loss. I am generating a chm file using RoboHelp 2015 (all updates are installed). This help is context-sensitive, but when is all said and done, the help seems to go to the first page, not the page it is intended to go. I have read older posts to try deleting the .cpd file, but that has not worked. Are there any other suggestions out there? Thanks in advance!

I created a few custom colors for a project in RoboHelp 10.  Is it possible to save, or export, the color palette, so that I can use the same colors in another project?  Or do I have to create the colors again? 

Hi again,This time, I selected a word in a paragraph (Polycom). I applied the Bold format by clicking the "B" button. The word was formatted, but a space was added at the left of the word. This space can't be selected. Also, by clicking the "Bold" icon, an underline appeared under the word. Both formats can't be remove by clicking the "B" or "U" icons. Have the delete the Span codes.Why the extra undeletable space and why the unrequested underline?Cheers!