Questions

Hi all, first time poster. I had a question about the Indigo Screen Layout. I have noticed on long named Book Titles or Topic Titles, that the text ends shorts and displays (...). I've looked through the theme-1.css and layout.css, but haven't had any luck making the title text wrap and display everything. I've also changed the number of TOC tiles in a row in the Layout Customizations, but I'd like to keep it at 4-5 to display.I am using RoboHelp 2017 and have the recent updates. Any suggestions or advice on how to possibly make the titles wrap for both topics and books on the Indigo Screen Layout Homepage would be greatly appreciated.Here are some example screenshots of what I'm referring to:Thanks,Paul

I can't find this in the Robo doc. I have a blue icon that I move over to the TOC tree in the Printed Doc dialog. It turns gray. RoboHelp no longer recognizes it. If blue means indexed or in the contents, does gray mean dead? Why? How can I get Robo to use this? The other entries are used in the same places but aren't gray.

I'm creating an HTML5 help system for software that communicates with multiple products. I'd like to reuse topics as much as possible. Each topic is 80% the same with only slightly different text/screen shots. Is there as way to have a single topic listed multiple times in a TOC and control the content in each instance separately?For example:TOC    Product A        Topic A (only showing content for product A)        Topic B (only showing content for product A)    Product B        Topic A (only showing content for product B)        Topic B (only showing content for product B)These are the solutions I've thought might be possible:Conditional text allows me to restrict the content shown in the output, but will not allow me to restrict the content based on where it is in the TOC.Snippets would allow me to reuse the content

I would like to add an option to a page in Robohelp that the users can give their thumbs up or down if the topic was helpful.  Is there a way to do that?

Thank you so much for your tour, Peter. It provides a really useful overview of the changes in RH2019. (One could wish the official content was as thorough. )RoboHelp Tour I do have one question. Is Robohelp Classic the same as RH2017, or is it RH2017 plus some changes? I assume the former, but just hoping to confirm.

Is there a way to create a help on top option that when a user clicks on the help item it pops up and floats over the screen of the system so that they could see the help steps and also be able to enter the items in a system? 

I have a merged project (currently 25 projects merged, approx. 1000 topics) using RoboHelp 15 Responsive HTML 5 Layout, MSIE 11, Windows 7 ENT. So, the RH 15  documentation (page 141 <171> ) says: Does generating or publishing the master project update the child projects? No. To update a child project in the merged Help system, generate the child project. In WebHelp projects, also publish the child projects to the correct folder. HOWEVER, I’ve noticed that publishing the master/parent also publishes any updates to child projects. Should I be concerned? Is publishing updates from either the parent or the child preferable? Wouldn’t publishing updates to the child by publishing the master/parent provide a better and less error-prone merge? Reading the posts from the multiscreen discussion I’m not sure everyone is on the same page... Here’s a regular scenario for my co-workers: a new child project is created and merged to an existing merged Help, so the existing parent must be p

How do I include Baggage Files in the online help output? Does it have to be included in a topic?Thanks,MDawn

Search of keywords did not work for Russian upgraded from ROBO HELP 2015 using ROBO HELP 2019

RoboHelp 2015 V12.0.4.460I have two questions on Baggage Files.1. Is there a limit to the number of Baggage Files I can add to a project?2. Is there a way to batch upload multiple Baggage Files?Thanks,MDawn

Hi Peter, Willam van Weelden​, Captiv8r​, or anyone who would have suggestion to this complex scenario:We are working on a PoC where the product is installed on server A and the help is hosted on server B. Product calls the help via an URL:https://ipaddress_server_B/help1.0/index.htm.Server B has MS IIS configured that hosts the Responsive HTML5 help output.The complex scenario is that for v1.0, we have a set of users who will see all content and a set of users who will not see all the content.So when both the set of users access: https://ipaddress_server_B/help1.0/index.htm how can we ensure that they see what they are authorized to see?We have only one output and one URL that the users will access. By applying conditional text we can either hide or show the content in the entire output, but is it possible to filter by using tags in the URL? For example, I can apply tag1 and tag2 to different parts of the content. In that case, can we pull the relevant content by filtering in the URL.

Converting projects from Robohelp 10 to 2017. Discovered using this type of URL eg: X:/helpfolder/startpage.htm#path/target_topic_1.htm (reference to this info http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm )  does not work properly in IE 11 but does in Google Chrome.In IE 11, the full topic page displays with the Show link - but without the TOC/Search panes.  The Show link returns the default home page along with the TOC/Search pane - not the topic page.Any help out there would be appreciated.

Hello,I am currently trying out RoboHelp 2017's automation capabilies via rhcl.exeWe use a heavily customized version of the Indigo layout for our online help. Generating the help manually via RoboHelp works great, all additionally used JS files in the template as well as the usersettings.js are properly added to the output. However, when I try the same thing via rhctl, all JS files (including usersettings.js) are missing.At first, I figured it has something to do with our customizations to the Indigo layout, so I tried the same thing with the original RoboHelp 2017 Indigo layout.However, the same problem persists: The "<output folder>/template/Indigo/usersettings.js" file is missing in the help output generated via command line, but it is properly added when I generate the same project with the same template manually from RoboHelp.The missing usersettings.js file has the following effect:* Search does not work - I can enter something in the search field, but clicking enter just

Hi,We have an help output where we have a customized header image that we have added. That works fine.However, when we add title bar text in the responsive html5 output properties window under Output tab, the title bar text shows up in the header as well as the browser title.The text that shows up in the header overlaps the header image that I have. So, I want to hide that however, I just want it to appear in the browser title, which is fine.How can I achieve this?

Hi,I'm a current user of RH 11.  I've downloaded the 2017 version as a trial to test new features, and have been using it without issue for 14 days.I was testing the Indigo layout and had some issue with the Index entries not aligning properly. I researched the problem and saw that Update 2 fixes this same issue.  I updated my trial version.Now, I'm having issues with ALL my tested layouts (Indigo, Azure Blue, Charcoal).  Nothing displays in the content pane when I click a TOC entry!  It's blank.  The TOC, Index and Filters work as expected.  I've tried to create a new layout (with new name) and it's the same issue.  And when I select a screen layout (any of the three above) to just preview - I get an error:This happens with any layout.  I have 14 days left of a trial I can't use. Has anyone had this problem?

My team and I are running into a situation where Responsive HTML5 outputs take anywhere from 5 to 45 minutes to generate.Publishing the output takes less than a minute, but the generation times are killing us.Does the size (qty of topics/files) of the project have any bearing on this?Is there anything that can be done to reduce the generation time?Here are some details:Source files are stored in SharePoint using RoboHelp version control.Opening the project downloads the files to a directory on my local (C:) drive.Generated output is sent to the !SSL!\Responsive_HTML5 folder on the local drive.Typical setup:RoboHelp 2015 (Version 12.02.384)Windows 10Intel Core i5-6300U @ 2.40GHz16 GB RAM512 GB SSD 

Does anyone know how to change the breadcrumb separator for the Indigo layout in RoboHelp 2017? I checked the Layout editor as well as the output CSS and JS files, and still couldn't find a place to specify a different character. Thanks!Amy D

In RoboHelp 2017 Responsive HTML 5 output, you can't toggle search highlight on and off (like you can in CHM or WebHelp output). (You can manually edit the code to turn it off completely, but end-users can't toggle it on or off.) Is the search highlight toggle now available in Responsive HTML 5 output?

Hello,I am using RoboHelp 2015 V12.0.4.460Just today, I've been experiencing problems setting up a Master Project to produce Merged Help for Web Help output. I have a number of topics that I want to list in the Master Project. In Version 1 of my help, it worked just fine. Today when I import the files into the Master Project, I need to rename the topics. Things were going fine and then I noticed after adding about 10 new topics, that some were missing. I read of a similar issue on the forum and followed the instructions:Add a Temp folderSavedCompiledEven more topics are now missing. I looked in Broken Links: not there. I also looked in IE, and found several of the topics listed outside the folder, but in the project. When I rename them and put them in the proper folder, they continue to disappear.I've been having trouble with another completely different project with it becoming corrupted when I create the Web Help output.I thought about Updates, since I have not applied any.I'm wonder

I need to delete all unused images from RH window explorer. I got the list from Unused files. But, how can I delete this in One go. Do we have any script for this?

Hello,We have a requirement where for product A, we have a standalone responsive html5 help.The same will be integrated in the help of product AB.What is the best approach here?Should we have a standalone help source for product A? and copy/paste the files in the help source of product AB?orShould we have a combined product AB help source and then apply conditions and generate/pull the desired output?Does copy/pasting files manually from one folder to another create any issues in the long run when content grows?What should be the best approach?

Hello all,From what I can tell, there are no drill-down TOC images available for desktop or tablet views in the Indigo responsive layout. In the editor within RoboHelp, it looks like drill-down images are only available for the mobile view (see first screenshot below). I have a large help system with many topic levels and would like drill-down arrows to appear in all views, not just mobile.Does anyone have a suggestion on how to get drill-down images to display in tablet and desktop views, or know why this limitation exists (before I submit a feature request)?Thank you!AmyLayout editor in RoboHelp: Example of generated layout with no drill-down arrows (tablet view):

I've been poking around in the forums and I can't seem to find anything that's matching up to the problem that I'm currently having. I'm using the Charcoal Responsive HTML5 layout, with only some modifications to how images and icons appear. I've tagged all of my topics across 3 different roles, to try and filter the content that's available to each user. This works just fine as far as narrowing down the content that's displayed in the TOC pane when I'm looking at the output, and even in opening up topics that I access from the TOC. However, when I go and run a search in the generated output, ALL of the content, regardless of how it's tagged, shows up in the Search results. I can even click on a result that I'm not supposed to be able to see, and view the content from a topic that is supposed to be filtered out by the filter I have set. Even going and changing around filters from the one I have set as Default still shows everything. Refreshing the page also does nothing. I have the sam

When creating a merged HTML5 project with 7 child projects, the merged project works fine locally except when published to the RoboServer. On the server, when I open the merged project by clicking View Project, the TOC does not display. Predictive search isn't working. But if I do a search, the results tab displays topics from the child projects which I can then open.By the way, when publishing, I get "No default window for <project name>" errors for the merged and child projects. I didn't think a default window was required for HTML5 layouts.I'm using RoboHelp 2017 with (Update 2). And I'm generating help with the Indigo layout.I've created merged projects (with parent and child projects) before with WebHelp Pro without this problem.

Hello Team,For one of our help system, when I generate a Responsive HTML5 output I see this:The right side appears blank. Any idea if something is wrong in the source code? I tried generating Responsive HTML5 output by using another source anc it worked well.Any idea how to troubleshoot this?