Questions

I have RoboHelp 11 and am inserting Multimedia/Demo into the guide. I am using Camtasia by TechSmith to create mp4 videos.I am able to insert the videos into topics. But when I generate the output, the size of the video is much too large for the screen.How can I scale the video output so it is smaller? I'd like for the video to resize depending on what device is used (laptop, tablet, phone, etc.)Thank you,Michele

Hi Gurus! Pretty sure I've seen a thread on this subject but I've been trying to find it for a few days now, and failed. What I'm trying to do is create styles for notes, warnings and suchlike. You know the type:Note: Remember to eat your 5 a dayWarning: Do not put underpants on after trousers!type stuff, where the word Note: / Warning: appears automatically and the author just has to type in the note or warning text.Any ideas/ hints / notes or warnings would be greatly appreciatedRegardsJV

Using RoboHelp HTML 5.0. When I publish my help system as a Word document, I am getting dozens of weird looking imbedded fields / codes in my document. { XE "" \* MERGEFORMAT}{ XE "" \* MERGEFORMAT} Also see attached .jpg example. There is nothing weird or odd about the information trying to be converted. The style information is very basic. These topics have been sent to Word before. We update our User Guide once a quarter and it worked 3 months ago. This generation is occurring on a new machine with a recent installation of RoboHelp (last machine had a hard drive crash). Ideas??? http://www.thinmind.com/Images/Help/RoboHelpHTMLToWordProblem.jpg

Can I set a smaller size, specific screen location for the display of WebHelp? I'm thinking no, because WebHelp is an HTML thing, and web pages display in web browsers unless you attach some JavaScript to the URL to define window location and size. Am I right? -- David (who attempts to help student learn Robo 7 at a community college)

Hi.Webhelp (RH2017) now works as it should in Chrome and Edge, but in Internet Explorer the Search function does not work.Does anyone have a tip to solve this?PS! I have edited the file whthost.js to solve the Chrome problem (ref. discussion "Toc books not opening in Chrome").Regards,Dag Sundet

I've created several topics which will be accessed from several places in my help system. When the user has finished reading the topic, they should be able to navigate back to the topic they were reading.The only way they can do that is via the browser's back button. It would be nice if I could do this using a built in button. is this possible?

Hi everyone,Can I reinstall RoboHelp 2017 right over (on top of) the existing (and apparently corrupted) installation?  In other words, can I REPAIR RoboHelp 2017 by just reinstalling right over the current installation (WITHOUT CAUSING ANY DAMAGE)?Thanks,Mark(p.s. Where I work in government, the slightest change to the network or to any software can cause havoc with my RoboHelp 2017 installation. Constant compatibility issues...)

I have a PDF file included in my project help source.I have added a hyperlink in a topic to open that PDF file.That is working fine and no problems.Is it possible to define a hyperlink wthin a topic to open the PDF and go to a bookmark within the PDF?Basically what I want to do is this:Have an FAQ topic that provides a list of frequently asked questions with corresponding answers.The answer must be short and concise but allow the user to click a hyperlink to get "more information".Some of the content that is the "more information" for the answer is not in a topic, but in the PDF.I would like to define a hyperlink within a topic that opens the PDF to a specific place WITHIN the PDF file.I assumed the place in the PDF must have a bookmark (is there any other way?).I have:Created the bookmark in a Word document.Added that bookmark as a bookmark when creating the PDF using Adobe Acrobat.(This is not ideal as it appears in my PDF as extra bookmarks - I will deal with that after I see if thi

When searching for a word in the Responsive HTML5 output, in RoboHelp 2017, the results include several topics that do not include the word. For example, when searching for "inputted", topics are included that include "input". Does anyone know if there any way round this problem please? I have tried adding speech marks around the search term, with no success. Thanks for any advice.

I use RH10 and am about to upgrade to RH2017 for a new project. However, I want to be able to continue using RH10 for a current project, at least for a while, until I have had the chance to upgrade it properly and spend time checking for anything that breaks.It's not possible to actually 'upgrade' from v10 to v2017 so I will be buying a completely new license.Will I be able to run them together on the same Windows 7 machine?

I'm creating a parent/child merged project. The child projects are in different translated languages.In the initial test phases, I'm finding that Search doesn't locate terms in the Latin languages (French and Portuguese, but I'm going to test all the languages). However, it DOES locate topics containing text in Asian languages, like Chinese and Korean.I've had consistent problems with all software misbehaving because I work for a company with so many security layers that it actually breaks applications. I suspect that's the problem here, but would like someone who is NOT in this environment to please test a project and see if they encounter the same problems. If you do, I'll report it as a bug to Adobe. Otherwise, I'll make a video of how the software behaves and send it to the IT team here to investigate.Can someone please look at my project? I'm going to insert translated text into all of the child projects in all languages so I can see what happens.Thanks!

I am using FrameMaker 11, RoboHelp 10, and IE 11. My RoboHelp project is linked to my FrameMaker book.In RoboHelp, I do an update (File - Update). Everything seems to work OK, but at the end I get this error message: "An error occurred while trying to read data from C:\ ... RHFrameDocs.apj."I go ahead and generate the primary layout (WebHelp). Everything seems to work OK. WebHelp opens in IE. Contents and Index are displayed in their panes.IE displays the message, "Internet Explorer restricted this webpage from running scripts or ActiveX controls." I click Allow Blocked Content.Contents disappears in its pane. There is nothing displayed. Ditto with Index. Any ideas? Could the problem be related to this:https://forums.adobe.com/message/6030838#6030838?tstart=0Thanks for any help you can provide!Keith

Hi all,Before I ask the two questions below, here is my workflow: I have the FM files open in FM. I opened RH> new project> saved the project folder on desktop. Once RH was open, I clicked on the project tab> document> imported the FM book. There are two issues that I face: When I right-click on the Getting Started Guide, I do not see the option to update. Can someone please point out why do i not see the option to update? The screenshot shows you the options I see below?The second issue is that I do not see the font/setting that I modified in the RHstylesheet mapping applied to the content. It took me some time to add specific modifications under Paragraph and Table. After I apply and say OK, I do not see the the setting applied to the content?Thanks in advance.-Ahsan

I may be overlooking something obvious, but when I highlight text in RoboHelp, there is no way to switch between pixels and inches. In the example below, the measurement is given using inches, but often instead of in it will say px. I can change the numeric value but not the type of measurement used. So if I want to do exactly what I've done in a different topic, and apply identical formatting, how can I do this using the paragraph settings?

Hi there,I'm using the Ocean layout with the DHTML effects 'Expanding Text' and 'DropDown Text'. When the effect is activated and the text exceeds the screen re-estate, the scroll bar does not increase, (i.e. the text is truncated). Is there a work-around to this issue? This issue doesn't appear when using the Azure Blue layout.Thanks, Tyson.

When I was messing around with the evaluation copy of RH I managed to generate output without the Back icon (shown on the screenpic below).I cant remember how I did it now!Any ideas folks?

We are evaluating RH 2017 Responsive HTML 5 layout over traditional Web Help.One question the PM team has is that is there a way to show or configure alerts, news, updates that user would see when the user launches the help from the product?The help will be hosted on a help server.For example, some critical fixes have been made in the product that need to be highlighted/shown upfront on the launch of the help for about a month or until the next help build is pushed. Is that doable?

I am using RH2017 and Visual Studio Team Server for source control. If I try to create a new topic and insert it in theTOC, the build fails with error HHC6000 and HHC5007

Okay..Here comes my publishing issue.I am trying to publish through Robohelp 2017. ...using WebHelp Pro and Robohelp Server 9.0.Once the WebHelp Pro wizard opens and I go to Next and then fill in the Publish details, such as Server URL, username , password.The Help Area dropdown does not show anything. And shows that it is not able to connect to the server.. I have attached the screenshot.So, in short, the issue is that Although I am able to login to the Roboserver, The Robohelp 2017 is not able to connect to the server.Note: I was able to see the Areas earlier. And I was able to publish smoothly earlier. All of a sudden this issue came.

Hello,We are currently using Robohelp 2015 and will be updating our Windows 10 OS to 1709 creators fall update.Is RoboHelp 2015 supported and continue to work on the 1709 creators fall update?ThanksJohn

We have yet another question from the PM team. They are happy with the Responsive HTML5 layout and the overall output compared to Web Help.Because the product is now going to be multi-tenant, the only concern is that different tenants (users) will be accessing different areas of the product based on the license that they have purchased.Based on that backdrop, is there a mechanism or some kind of admin portal/console possible that allows such a control. I know a Web Help output or a Responsive HTML 5 output does not provide anything like that directly. Any pointers/suggestions?

In the meanwhile, I have another issue coming up which needs to be resolved urgently.When I create the output and open the index.htm file in any browser, all the topics links are showing the same in the Address bar.I have tried creating the output with WebHelp and WebHelp Pro both.Showing the snapshot of the same links of two topics:

I created a help file in Adobe Robohelp 10 but the screen caps I inserted are not shown when I compile.  Instead, this icon  shows up instead.  The graphics are in by reference and are kept in a folder on the same machine.  The odd thing is, is that I can get the screen caps to show up in the compiled help file, by manually going through, double-clicking on a cap to launch image properties dialog and then simply click OK; but it doesn't retain them when I exit the Help file.  Any thoughts?

Looking to reduce charcoal-grey banner (heading) from 62px to 50 px. Where (not just file, but where in code) do I find the right code for this?

<!DOCTYPE html><html lang="en"><head>    <meta charset="utf-8">    <title>A4P3 Alex Argueta</title>    <link href="a4p3.css" type="text/css" rel="stylesheet"></head><body>    <header>        <h1>The Full Cup of Coffee</h1>        <nav><a href="#" title="Home">Home</a><a href="#" title="About">About</a><a href="#" title="Stores">Stores</a><a href="#" title="Coffees">Coffees</a><a href="#" title="Shop">Shop</a><a id="thispage" href="#" title="Entertainment">Entertainment</a><a href="#" title="Jobs">Jobs</a></nav>    </header>    <h2>Entertainment</h2>    <p><img id="musicpic" src="musicncoffee.jpg" alt="Musical entertainment