Questions

Hello! When compiling a project in Robohelp 2017 (13), the system throws the following error message when wanting to view SSL by Multriscreen HTML. I did the Uninstall the system, install it again, compiled again and it keeps throwing me the same error. Do you have an idea how to solve it? From already thank you very much!

Hi,I have created a hyperlink to a video in MP4 format from my Webhelp project however, when I click on the hyperlink in the compiled project, it will not open the video.Alternatively, I have tried inserting the video into a topic as Multimedia but it starts to play and then sticks after a few seconds and will not proceed.I don't see anything in my browser settings that would prevent videos from running.Any ideas please?

Hi I have added a ton of drop-downs in my help that open as a "custom dialog"  -for my navigation menus. When I checked locally, the drop-downs opened fine.However, after uploading to our site, I am encountering a bug where the drop-down opens up correctly the first time, but if you click on it again, the dialog shrinks and the content basically dissapears.Here is the site:http://192.168.66.108/#t=Optitex_2D%2FMenus.htm To see the bug, click on File then New. Click on another drop-down and then go back to New.It should open like this:Instead it is opening like this:I am curious if anyone is familiar with this bug. If yes, are there any workarounds?

I'm trying to work out how to set up Responsive HTML5, Indigo layout.I have a parent project and half a dozen child projects.I have a problem with the TOC from child projects not syncing with the topic displayed. It works for some child projects. Then it stops working.So this is the TOC in the parent project.And this is the output. All looks fine so far.First levelSecond level below "Opera 3 Help"Third levelAll great so far. Notice how the TOC on the right is in sync with the page displayed for the child project in the Administration folder. Excellent. This one works!Now for another child project. Notice the TOC doesn't sync. It should be here (I manually opened the TOC to show you).All the other projects don't work either.Any ideas please?Thanks.

I was using flash 8 normally, but then I had to restart my laptop and when I open it again I re-opened the project I was working with, which had audio, but, when I pressed enter to play the animation in the preview, the audio and the video it was very 'glitchy' in the first seconds of the project, this makes extremely hard for me to make timing , help?

OK, for starters I figure that working this way would be a very bad idea. Unfortunately I know very little about version control and networks. So when my manager and the techies ask me why I just cant check files in and out of the Development server via Explorer, I cant explain this to them in terms they understand or appreciate.I'm just trying to get somebody to set up my system so I can access version control and collaborative authoring from within RoboHelp.First off somebody suggested using the development server. But they also suggested I do all the CHECKING IN / OUT from Explorer. I said RoboHelp version controlling / collaborative only works if you initiate it from within RoboHelp. But they dismissed this, saying something like "they're only files and it doesn't matter where you do it from" I don't know enough about version control and networks to explain to them, in terms they will appreciate, that this is not how RoboHelp works. I've tried publishing to our Office365 /SharePoin

Hi All,I've completely cleaned-out my .css, including the "Background + Text(BODY)" so that everything is set to Arial. I saw in another post that Adobe said (Feb 29, 2016 11:25 PM) they were aware of this issue and looking for a solution. My company acquired this license 2-3 months ago. Is there still no solution to this issue? My output comes out in Times New Roman 12 pt as the "normal". It's beyond annoying. It's a waste of my productivity to continue trying to make this program do what it should. Please provide a fix. It's been an entire year since the response to Text defaulting to Times New Roman . This may not seem like an issue to Adobe, but the font is annoyingly large, and this product should provide the ability to control the output using a .css. Thank you,Heather Ceana Craig

Hi I am trying to publish responsive HTML5 output to sharepoint - we are on sharepoint 365.  I have pasted the sharepoint site address in sharepoint site field in the Connection Details window.  When I try to publish I get an error message saying: error: the remote server returned an error: (403) Forbidden.  Any suggestions?  It's a folder I created so I do have full access.If it's not possible to publish directly - how do I publish locally then upload?  I tried selecting the Advanced Option Generate SharePoint Native Output Before Publishing and then uploading the ASPX files to my sharepoint folder manually.  When I clicked the Index.aspx link all the formatting was lost.  Am I doing something wrong?RegardsLeanne

Is there a possibility to output or convert an HTML5 help as MHT file?The context mapping etc. must of course continue to work.My project has about 5000 files and the software developers of my application would rather have a file.I've zipped the help files so far, but unpacking takes 30 seconds on some computers and that's too long for them.

I want to use a feature in Robohelp which shows a text on mouse hovering a word...I don't remember the name of the feature but it surely exists...When you want to give an explanation of the word in a text box..the output should show the text on mouse hovering that word. Similar features are Dropdown text and Expanding text...But they show text only on a click of mouse..so I don't want that...

I am having an issue with my style sheet and the bullets, 1 through 4 not showing on the preview button properly.  On my work space the bullets look fantastic and spaced properly as shown below:However, when I preview the topic, the spacing is correct, however, the bullets are not:Does anyone know how to correct this so when I publish my topics to our intranet, the bullets don't look like this?  I am at a loss as to why it looks like this.  Again I am using RH 2017.Thanks!

HiJust curious about how the RH knowledge base would work. Specifically whether people viewing the published knowledge base (users of the system which I am documenting) would be able to feed back, or contribute to it in some way?One of the items on the "wish list" I was presented in my first few days in the new job, was for a means by which users could feed back; ask questions to which other users or Our support staff could respond with hints, tips and advice. Rather like this forum I guess.Yesterday I noticed the "Knowledge Base" project setting and wondered if this would do the job. On reflection I cant see how anybody else could add content to a published RH project, unless they had RH installed on their machine and access to the source files. Maybe I am confusing the terms "Knowledge Base" and "Wiki". Until today I assumed they were synonymous.Could anybody please clarify what a RH Knowledge base does and whether non-robohelp users can feed back or add content to it. If I were to c

Hello all,Problem: After Rh generates a printed document (SSL - Use Styles from: Microsoft Word Template), it looks as if Rh overrides the document Word Page Setup/Layout settings. (Note: While investigating the issue, this looks like an issue for a long time since it happens in Rh 11 and Rh 2017)Does anyone know of a workaround?Does this issue hold water, hence, bug report to Adobe?Expected Results: There should be no blank page after my cover page, TOC, and no blank pages between chapters.My Rh SSL Advanced Options SettingsMy MS Word Template     BEFORE (Settings in my Word Template Layout tab > Page Setup > Layout Tab).                                         AFTER (Settings in my Word Template Layout tab > Page Setup > Layout Tab).        CURRENT O

My IT department is saying we should no longer use FTP to publish our RoboHelp project to a server on the network.  Instead, they are asking us to use Secure File Transfer Protocol (SFTP).Can RoboHelp 2017 do that?  If so, how should the publishing settings be adjusted please?I'm in a Windows 10 environment and publish to a remote server using Webhelp.

Is there any option in RoboHelp 2015 similar to Format Painter in Word? It would be great if I could just select text in a RoboHelp topic, click Format Painter, and then select text in a different topic to match all the formatting in the previous, so it's identical.If not, is there a viable alternative you could recommend? I've made so many small formatting changes using in-line editing, and it's hard to figure out exactly what I did and why blocks of text don't match.All topics started out as Word documents which I uploaded into RoboHelp, but I'd prefer to make edits using in-line editing in possible, as this seems simpler rather than taking all of the following steps:making the edits in Word deleting the old RoboHelp topicuploading the edited Word document to replace the old RH topic (and re-writing the file) adding the topic to the Table of Contents once again

When I press F1 in the application, the buttons for content, index, search etc. do not appear, but only the linked topic.The title bar has smaller font and a note.The URL is in this case:  file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/Allgemeines/Programmfenster/themen_hauptfenster.htmAfter clicking in the title bar, view is normal and the URL: file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/index.htm#t=Allgemeines%2FProgrammfenster%2Fthemen_hauptfenster.htmThe phenomenon occurs with different browsers and is not caused by the context call by the application, because if I use an old help, the display is normal again when I call it with F1. If I double-click the "Index.htm" the help will appear normal. I have checked all settings in the SSL, but I haven't detected any errors. I've emptied the browser cache too, but without success.Somehow a script does not seem to be executed correctly when the context is called with F1.Do you have an idea to solve the p

Hello,I have imported a topic from another project into my current project, that includes numerous links to other topics, also in that other project. Can I have the topic I need to show in the current project's TOC, but not include all the sub-topics that are linked to in the project displayed in the TOC. Do those other topics that are linked have to be included in the new compiled project?If all those topics must be included physically in the new compiled project, must they be listed in the TOCI'm not sure I've explained this very well. Hoping someone can help.Thanks,MDawn

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

I have RoboHelp 2017 installed, and it's been working normally with my Responsive HTML5 layout until yesterday. Yesterday, I attempted to apply my master page with a footer to the output layout and generate the help. It generated normally, but when I tried to regenerate the help, it would show the loading icons in the TOC and content frames. I cleared the option to apply the master page, but that didn't fix the problem. Now, I have to generate the help once, and if I need to regenerate it, the only way to get it to work is to create a new output with the defaults selected, and try that once. Each layout works for the first help generation only. After that, a new output is required. Has anyone seen this issue?

I am almost certain that the answer to this question will be Yes! But I need to be sure.We are about to replace our old Windows Server-based web server with a Linux-based web server. This will be the server that I will use to publish a new help centre using the RH2017, Responsive HTML5, Indigo layout. As we are talking about web technologies I don't suppose it matters at all whether I use a Windows-based or a Linux-based web server.Will I have any problems publishing RH2017, Responsive HTML5, Indigo layout to a Linux web server? I'm not using RoboHelp Server, by the way. Thanks!

Having convinced the boss about RoboHelp, I've got to talk to the Tech Guys about setting up Version Control and publishing help to the customers. The plan is to use our development server (named GIT!) as a version control repository and also as a location from which to publish and serve/test the help.I'm not a networking expert, so I've re-read sections of the manual a few times but I'm still not getting it. This quote from the Generating Output>Generate Responsive HTML5 Output section of the manual:Specify a server location for the output. To publish HTML5 output to a SharePoint site, click New and select SharePoint. Enter the UNC path of the folder on the SharePoint site (If the folder is mapped as a network drive, click Browse to select the drive). Similarly, to publish HTML5 output to RoboHelp Server 10, click New and select RoboHelp Server. Enter the Server Name (http://<servername>:port number/<context-name>/server), User ID and Password. Select the Save Password

I'm curious. Has anyone found a way to have an HTML5 help layout also give search results from peer to peer forums?We have a peer to peer forum that gets A LOT of traffic from our users and there's a lot of great shared content. We'd love to find a way of showing forum results along with help topic results when a user types something in a search prhase. Has anyone done that?I looked into Zoom Search on Peter's site, but not sure if that tool can do forums.

I'm keen to use Expanding text, drop down text and text popups in my help project, which is set up for Responsive HTML5 / Indigo output.On the Insert menu, all these options appear to be greyed out at the moment. Any ideas why this is and what I can do about it? Thanks

Hi there!I'm using rhcl.exe (RoboHelp 8.0.2.208) to produce a Printed Documentation. It appears that rhcl.exe raises an error dialog whereas the rhcl.exe thing is called from a batch process that doesn't expect interaction with any user (there's no human to click there).It is expected to get such interactive dialog from rhcl.exe? Can't this be discarded, timeouted or workarounded in any way to run rhcl in real batch mode?FYI, the error I get is:"Printed DocumentationThe Printed Documentation Wizard encountered an unexpected error when attempting to generate Printed Documentation"This error is, BTW, pretty useless 😉 apart the fact that it indicates a failure in the process, it would better dump a more detailed error and fail with the appropriate error code, but that's not my concern right now.Regards,

Hello, I'm wondering if you can help me. We are using Robohelp 2015 to author HTML webhelp and context-sensitive help for one of our applications. The webhelp and CS help content was originally authored in Robohelp 8, and we have since upgraded to RH2015. My issue is with the 'Show' link in the top left corner of the CS help windows. Its purpose is to display the TOC, index and search functionality. Feedback from our users indicated that this wasn't evident by the word 'Show', so in RH8 I was able to change the text to something less cryptic.However, now in RH2015 I can't figure out where to edit that text. Since it was several years ago that I changed it, I can't remember where the control is either. I'm hoping someone on here knows where I can change the text.