Questions

Hoping someone has ran into a similar issue, but afraid this may be too specific to my situation.I generated a project to Responive HTML 5 output and need to move the files onto a server so that the project can be linked to my company's website. But, I can't copy over the template and scripts (whxdata) folders. I can move everything else except these folders and each time I try it, I get an error message that says I need permission to move the folder. I have Admin rights to the server I'm copying to, so I don't know why it's restricting me.Is there a way around this or to fix this? Thank you for any advice/help you can provide.

hi first of all thanks for looking im looking to create or download a tool if it exists where you can type in your registration to obtain your car details much the same as this one http://www.quantumtuning.co.uk/vehicle-details.aspx?vrm=kf05llu&ref=Quantum%20Tuning please can any one advise would be of great help

I have renamed a folder in Project Manager in RoboHelp 11. A folder with the new name has been created, but the original folder still exists in Project Manager but not on disk. It contains a sub folder with an "h" icon, which I suspect is why I cannot delete it. The project is one of three child projects in a parent/child environment. Any advice would be appreciated. Thanks

Sorry, but can't find an answer to this.How do I change the background colour of the "Filter Keywords" text box in the Index for desktop-view when using HTML5? It's always black....and I mean instead of manually modifying the main.css file from the template folder.

Hi - Can anyone help me on this please? Originally posted 24th August but no replies.ThanksHi,I am using responsive HTML5 help in Robohelp 2015. There is an option for users to tick a box for all search words for an AND search otherwise the default is OR.Can this be set as default - so that the box is automatically ticked for an AND search?There isn't an option for this so I guess it will require a code change but I haven't manage to locate the code yet.Thanks* I see the same question has been asked for Robohelp 11 but the solution given doesn't seem to work for Robohelp 2015.http://forums.adobe.com/message/7733536#7733536

Hi, all. I'm using RH 11 in a Win 7 environment.My project has two TOCs, one huge and one small. I want to generate a PDF for the small one.In the Project Manager, I selected the smaller TOC and designated it the Defaul. Still, when I select Generate/PDF Output, I get a PDF for the immense TOC.What am I missing?Thanks.

RH11, Windows 7 EnterpriseProblem: Deployed webhelp toc has duplicate and deleted pages.Background: Our development team pushes Help from our Atlassian bitbucket server to QA test, user test acceptance (uat), and production release, to add it to our product. Same Help file and product for over a year. Found after production. I see it was also in uat, but we missed it.  We're in the next QA test cycle now, and the issue isn't seen, but I need to make sure it's fixed.Image: Contents pages under Students Module were duplicated under Groups Module, and the Groups Module pages were gone.  Where issue was/is not seen:Does not appear in today's QA test deployment.Did not appear in a previous standalone webhelp published to an internal server. Did not appear within my project. Files are fine, output is good.Here's some things that occur to me, but I don't know how to check them:Some developers are new. Is there an error they could have made in the deployment?If bitbucket went offline

Hi,I have a project in RH 11, i.e. 11.0.4.291, and I generated a Responsive HTML5 output.Inside the Responsive HTML5 output, when I search a word, I am given also the htm files names where that word is appearing, and not the topic names.This does not look so "nice" as it would if the results would be just the topic names.Is there a switch or setting that would enable my search to return only the topic name, w/o the htm file reference?Thank you

I want to buy RoboHelp 11, is the cost incurred of it is one-time cost or reoccurring cost. Please guide on that.

I'm using RH2015 and trying sharing whole topics (instead of just snippets) across projects using Resource Manager. However, I'm finding that this happens:1. Drag topicA in Folder1 in Project1 to Folder1 in Resource Manager . TopicA uses onlinehelp.css in the project root folder.2. Drag topicA to Folder1 in Project 2 from Resource Manager. TopicA in this project points to onlinehelp.css in Folder1, rather than maintaining the link to onlinehelp.css in the project root folder (that file does exist in project 2).As a result, I end up with Project 1's fonts, colours, branding in Project 2, which is not ideal. I'm guessing as a workaround I could apply a master page to all files in the output or something like that when I generate the CHM file, but it seems kinda messy while i'm working on files, and confusing to end up with so many CSS files. Hoping this is something I'm doing wrong!

Hi All, I wanted to touch base with the Adobe RoboHelp 15 community to ask if any of you are aware of the following issue when generating Responsive HTML5 Help output.  I recently upgraded to RoboHelp 15 (12.0.4.454) and just recent noticed that Search Options is appearing in all help topics in the Help system. Please see the two screens below:If I then perform a search and return back to a topic the Search Options do go away from each help topic.  However, the  Search Options return when I refresh the Help system.  Please see the three screens below.Does anyone have suggestions as to how I can resolve this Help output issue. We have a release in a couple of weeks I need to be able to generate a clean version of the Help system using RoboHelp 15.Thanks in advance for the support and assistance.Regards,Kurt Kroeber

Hi,Would it be possible to have in a Responsive HTML5 output all topics numbered automatically like:1.     1.1     1.22.     2.1     2.2          2.2.1          2.2.2     2.33.and so on? Something like in DITA, w/o needing to do this manually every time the chapter order is changed?Thank you

Hi,I generated a Responsive HTML5 help, and after I put it online, when I tried to look for a word, I got only 2 results, whereas when I searched the same word in the Word document generated from the same project there were many more.I activated the search options to look also for substrings, and I got 3 results.Is there anything else I should do in order to have this functionality work properly?I am using RH11 in an Win7 environment.Thank you

I am using RoboHelp 7 (for Word), producing WinHelp output.In many situations, the Navigation Pane appears blank in the browser.Here are a few situations:Internet Explorer 11:  - Open file on local c drive with URL        file://localhost/B:/MoT/CIS/Doc/Help/RoboHelpProject/!SSL!/WebHelp/helpfile.htm     - I get message:       "Internet Explorer restricted this webpage from runing scripts or ActiveX controls"       but the navigation pane appears and works fine.            - If I click the "Allow blocked content" button, the navigation pane goes blank!       - Open a web url http:// ...     - the navigation pane is blank.       - adding the site to the "Trusted Sites" does not help.     If I open the web url in Chrome or Opera, I get t

I have created a dynamic filter in a Responsive HTML5 layout. The filter seems to be working but not as expected. When I select a filter, the affected topics do not appear in the search (as expected) but they are still listed in the TOC (not as expected). And when you click the filtered topics in the TOC they are blank. My understanding was that the topics were supposed to be removed from the TOC as well as the search? When I conditionally tagged the topics I tagged them both at the TOC level and the Topic level.What am I doing wrong?

We are currently trying to get higher google rankings to bring more customers to our site (as I'm sure all web developers want). We've generated a user guide using the responsive HTML5 output. After checking our Google analytics the site crawlers are not indexing the pages at all. We have nearly 300 topics and only the main index.html page is being indexed. We have tried generating the sitemap.xml using the option within the responsive HTML5 settings and then uploaded the file to google site maps but it still skipped over all of the topics. Google won't craw the frames and therefore won't index the site. We've even tried updating the generated sitemap.xml by using the direct path to the article (i.e. https://www.qoppa.com/files/pdfstudio/guide/Articles/Annotating_and_Commenting_PDFs/Annotating_and_Commenting_PDFs.html ) instead of the one using the index page with a variable and still no luck. On the google website resources, if you go to ‘Fetch as Google’ under crawl, when using the d

I don't know if anyone else has experienced this, but RoboHelp 11 occasionally freezes when I am in HTML editor mode. The only solution I have found is to fire up Windows Task Manager and kill RoboHelp, thus losing any unsaved changes.Any ideas?Simon

Hi Everyone,When I try to view older web help systems in Goggle Chrome the display of the main page flickers. I then tried displaying the same help system in IE but the TOC panel was blank.What I would like to be able to do is view my legacy wen help systems in Chrome without a problem.Any thoughts?ThanksSteve

I'm getting errors when trying to install RoboSource Control (Server) on Windows 10, 64 bit.  I experienced two dialog boxes near the end of the install.Item has already been added.  Key in dictionary: '_reserved_lastInstallerAttempted'Key being added: '_reserved_lastInstallerAttempted'andThe installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2869.Then, it backs out all the changes it has made, Is Windows 10 supported with RoboSource Control 3.1?  Is there a fix to get it installed?

OK, so a game that I regularly play has changed to mostly black...happens in FF and IE, on multiple sites where you can access the game.  Reinstalled java+flash players.  You can select things as normal but you can only see background effects i believe...any ideas?Imgur: The most awesome images on the Internet

Yesterday I thought I would take a shortcut and copy/paste the Index file from one project into a another project. The problem is, I was careless and copy/pasted the Table of Contents file by mistake, renamed it for the current project, saw what I'd done when the TOC changed right away, then had to fix things in a hurry. I put the original Table of Contents file back, but Robohelp remembers links to baggage files from the bad TOC that are not in the current project, and displays them in the Project Manager with a red X through them. I can't find any way to delete them. How do I clean this up?Thanks!

Hello we upgraded from RoboServer8 to RoboServer9 and from RoboHelp8 to RoboHelp10 and now all of the help projects on the server return unexpected search results.  Meaning that we search for terms that we know are in our help project, such as "delete" and "piping" and no results are returned.  Other terms, search results are returned.  We now have customers reporting issues like this and need to fix this ASAP.  I have searched Adobe resources here and found a couple of patches, scripts, etc., but nothing has fixed this issue.  Through the troubleshooting process, it appears that it might be the server instead of the client RoboHelp since it is affecting all projects.  After each patch, or restart of the server, I have tried to republish, but this has not fixed the problem.  I had admin change config on server not to index there, but use the client.  This took quite a while to complete (over 24 hours).  Afterwards, I republished and this did

Hello,I noticed a different discussion thread where a RoboHelp user reported an issue where no topics were displaying in the TOC pane on the left in IE 11. The user saw the TOC in Firefox and Chrome. I am having a similar issue, except I cannot see a new topic added to the TOC in IE 11 after I generated it in RoboHelp HTML 10. The topic displays in the TOC pane as expected in Firefox and Chrome. I believe the user's issue was fixed by upgrading to RoboHelp 11. We do not have the budget to do this. I was wondering if the issue I'm reporting is the same issue as the other one reported in this forum. If it is linked to the other issue, is upgrading to RoboHelp 11 the only solution?Thank you,Sandy

RH10Hi, I have a project that is recreated with each release to import Frame8 source files. This go-round the client wants to add a confidentiality statement to a footer. I created a master page with the footer to apply to all topics, and edited my custom CSS to format it. But the only placement options I can find are to have it at the end of the content (i.e. could be high up on a short topic), or fixed at the bottom of the window (on a long topic the footer then overlaps any content that has not been scrolled to).I've seen fixes online that involve adding div wrappers, but I was hoping for a "set it and forget it" CSS solution, since the project is recreated each time (3x year).Any ideas, or does the client have to choose one of the two options above? Can the div wrappers be set up on the master page and then broadcast to all topics?Thanks,Laurie

Hi EveryoneWe are considering a migration to RoboHelp but our web administrator advises the WebHelp output cannot be hosted on our Drupal™ content management system.Has anyone been able to integrate the RoboHelp development environment with Drupal?RegardsGeorge ChapmanTechnical Writer