Questions

Hi. I am new to RH and we are attempting to use CBTs to identify which user groups will have access to certain online help. I understand the purpose of applying CBTs at the Topic or Content-level, but when attempting to applying CBTs at the Topic level, I was also given the option to add it to the TOC.  Can someone explain why I would apply it at both levels the TOC and Topic level?  Are there any GOOD resources out there that explain CBTs better? Everything I find just says "apply the CBT" which is frustrating!

I downloaded Robohelp 2015 the other day. A company from which we receive some help projects is using RH 11 while we are at RH 9.To stay in sync and to be able to work on their project (we have to extract some portions and build our own HTMLHelp project/files)we need keep up to RH11.I found that the project build window in the left column (to build a Microsoft HTMLHelp file) is not there. There seem to be an item Microsoft HTML Help in the ribbon bar though. But despite from rearrangements of elements in a new look and feel (possibly WPF or sth.) I cannot see any advantage of RH2015 over RH 11 or RH 9.And I don't think any improvements have been made on MS HTML Help generation since it was an obsolescent model for years anyway (but still being used in many places).--Christoph

Hello,When I create a new topic. I enter the topic title which is duplicated as the file name which is fine. I expected the topic title to appear at the title in the topic itself, hopefully before the Body section. However, it doesn't. When I preview the topic, the word Title is displayed ahead of the title I entered in the Body section.Am I doing something wrong?Thanks,MDawn

I'm using RH 11 and Word 2013.When I want to use Word as my editor I go to my topic list pane, right-click on the topic and choose "Edit with | Microsoft Word" from the appearing context menu.Word then opens up and displays the message"Sorry can't open the file ... bla... bla...bla...Details: DTD is prohibited, Location Line 2. Column 9This makes absolutely no sense to me.Any help would be very much appreciatedAm I doing somthing wrong?Can I fix this and how?Thanking youDuran

Hello there,We have two RH projects that are we are currently testing to publish to a new server.  Each project has a different IP address.One project is successfully published but the other isn't.I have tried publishing the project that works to both IP addresses and they were both successful. I am lost as to what could be wrong with a project isn't publishing.  Are there any suggestions that I can try to get this one project to publish?

(FM12 with RH11)In FM, the s-Screen condition is applied to a table row. Not only the content, but the entire row.In FM, testing with conditional expressions produces the expected result. A condexp with "or s-Screen" allows the row to appear. Others cause the row to be hidden.In RH, the controls are set to respect the FM condition settings:Project > Import > FrameMaker Document > Edit > Other Settings > Select Apply FrameMaker Conditional Text Build ExpressionSingle-source Layout > WebHelp > Properties > Content Categories > _Default_ > Conditional Build Expression > NoneIn the RH output, the table row with the s-Screen condition does not appear. (Reminder: In FM, the conditional output was correct.)What am I missing?Someone might suggest that I change the method, to shift control into RH, by doing this in RH:Project > Import > FrameMaker Document > Edit > Other Settings > Clear Apply FrameMaker Conditional Text Build ExpressionSingle-sou

I have a screen shot of the main screen of the software. I'd like to outline sections of the main screen using image map. Then I would like for the user to be able to click on the section on the image map and be linked to the specific bookmark in the topic.Is this possible?Thanks,MDawn

We've created custom Back and Forward buttons in a skin that appear in other help projects but when I import the skin into two specific projects, the custom buttons do not appear. when published as WebHelp Pro on the server. They do not appear on the Window Properties window to be selected. They do appear if I generate WebHelp output. They also appear when I view the generated WebHelp Pro project within RoboHelp. But the buttons do not appear when the project is published to the server. I have two projects where the custom buttons do not appear.I'm using RoboHelp 10 on Windows 7. I'm publishing to a RoboHelp server.This issue is similar to https://forums.adobe.com/message/2286356#expires_in=86399993&token_type=bearer&access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6… but it is different in that I cannot select them on the Windows Property window.Here is the screen where the custom buttons are defined within the skin.Here is my Window Properties window without the buttons listed in my t

After generating a PDF for review, there are a couple of images that are missing:A GIF that is a GPS 'point' and that is used as part of a list style.A note PNG that is used in a 2-cell Note table. The icon is in the first cell, the note in the second.Anyone have this experience and find a resolution to the problem?Thanks!Carol Levine

Our application uses Flash and one of the files allows a URL parameter to direct it to receive content. An attacker can exploit this by tricking a user into visiting a crafted URL making it look as though it’s our company’s content, but actually from the attacker.Further attempts to exploit this, such as with cross-site flashing, failed as only content could be displayed, but no code was able to be executed.

Hi Peter GraingeI am trying to open one .xpj file in RoboHelp 11 which was originally built in RoboHelp 7, but when I try to do that it asks me upgrade my file. Below are the details.So when I click on 'Upgrade', it gives me one Error pop-up (See the Error pop-up below).And now when I click on OK it gives another Error (See the Error below) So this is what happening. I am unable to open .xpj file. So could you please give me the solution.Its really urgent.

I'm using RoboHelp 2015. I have created a numbered listing using the numbered list icon. No problems. If I need to change the line to non numbered, I can click the numbered list button to remove the numbering and style, but the number isn't removed. Is there a way to fix this?Thanks,MDawn

Hi all,More of a best practice question really.In RH 2015, I have a lot of list procedures that have screen shots. Looks like I have 2 options with formatting the images either using breaks <br> to get the image to the next line without incrementing the number in the list, or creating a new P style that will have the image indented to line up with my list. The only down side I can see to using breaks is that Word output doesn't keep particularly nice before/after spacing as it just treats it as a line break. Not the end of the world but is there anything else I should consider? Or perhaps any other methods that people use? Sure this must be a very common issue.Thanks,Nick

I have some legacy topics with Drop-down Text, in addition to topics I've created, in which the Drop-down Text boxes (with text and/or graphics) do not work. That is, when you click on the link, either CHM or Web, nothing happens.I downloaded and installed van Weelden's link_to_dropdown.js file, which didn't help.Any suggestions are greatly appreciated.

How can I have the title as clickable link?

My company has transitioned from Help-N-Docs to RoboHelp 2015.  I am learning RoboHelp and need to know if there is a way to convert the existing Help-N-Docs on our site to those for RoboHelp?  Is this a manual, page by page process, or can it be done all at one time?

I am working on a new project. I have three topics and I want to generate to the see how the output looks. Generating finished successfully, however no content shows. The screen in the browser window just flickers non-stop.Thanks in advance for your help.MDawn

- In 1st image (90% zoom), the topics are all displayed and you can navigate through with keeping the full view- In 2nd Image, (100% zoom), clicking any topic takes you from the full view to the sub-topics.I need to keep Image 1 view in different Desktop zooming..Any advice?

Hi,Do I need to purchase RoboSource separately?Prashant

HTML file(RCPlateSections.htm) I had added to project before disappear from project manager. I confirmed the real file(RCPlateSections.htm)  is saved storage by checking Windows explore.Following is the status of project manager and the contents of FPJ file corresponding the directory includes target html file.I had tried to delete CPD file and restart RoboHelp. But I cannot resolve this problem.Does Adobe RoboHelp treat the file includes the relationship between Item name is displayed in project manager and real file name ?Application: Adobe RoboHelp8OS: Windows7 Ultimate (64bit)

Hi,Currently I am using WebHelp output and the breadcrumb feature is available. But in Responsive HTML 5 output, there is no option to add breadcrumb links. Is there any other work around to add breadcrumb links in Responsive HTML 5 output?Thank you!Kshitija

The TOC navigation behavior in RH 2015 HTML5 is confusing to some of our application users. I need the TOC to be in "Book" view like "Clean Tangerine" in WebHelp. Is there another layout other than Azure Blue & Charcoal grey that support Book-view TOC?

Hi all,We're using a responsive HTML5 output for our help and I noticed there are no accessibility 508 options in the output like there are for WebHelp outputs. I don't see much within the Adobe Community about it unless I've missed something in my search (entirely possible!). Is anyone making responsive HTML5 output 508 compliant? If so, do you have any guidance on how and best practices? Many thanks for any time & help,Scottie Gearing

I tried searching the forums, but couldn't find anything related. I apologize if this is a recurring item... I have just started using build tags for topic contents, and I generate a WebHelp system. I have a procedure (numbered list) that among other things contains a list of popups (field descriptions). When I apply a build tag to the text below the popup links, the last popup no longer works. I tried inserting som text (withut build tag) below the popup link, but this doesn't help. I have checked the HTML code in TrueCode, and the build tag does indeed start after the popup link. Has anyone encountered this problem before? Is there a way to avoid it? Regards, Rannveig Østevik

(Please forgive the lack of technical terms you are about to read.)In November (somehow) saved my project with a different name (I can't remember if I "Renamed Project" or if I just changed the Output Folder and Start Page).  After doing this I no longer have the xpj file for the new file. I have made substantial weekly updates to the new file without realizing the xpj file was not being generated. (The Language, Screen Layout, Skin Sub Folders are also not generating.)  How do I get an xpj file to generate for the NEW project? (If I could get the other files to generate again as well that would be fantastic too...but right now I am mainly concerned with the xpj file.)When I open the "old" xpj file I am able to see the most recent edits to the "New" file. No one else is able to open the old xpj file from any other computer though. (Which is the goal.)As you can see from the image the old file and the new file appear differently.Thank you very much, in advance, for your time a