Questions

HiI have a ToC with three levels Unit > Lesson > Topic > Sub Topic. This ToC is coming from the linked FM. The ToC is paginated at Topic level and Sub Topic is basically a section within the Topic. Now, I wanted my users to navigate through the course at sub topic level using Browse Sequence buttons. For example, in the screenshot shared below, I want the users to move from First Sub Heading sub topic to Second Sub Heading topic using Browse Sequence buttons. I thought I could achieve this by increasing the browse sequence levels. But that is not working. So, I am curious. What do these mean? Can I actually achieve my goal at all? If browse sequence level is not the correct way, can somebody please help me with the right approach?Thanks

Hi experts. I've a couple RH Server questions:Supposing RH Server's database fails, or at least it's connection to the database fails. What would be the consequences. That is, would RH Server crash and not serve up anything. Or, would it simply be that reports are no longer accessible, etc.Has anyone used RH Server (installed on a Win 7 system) connected to a SQL Server Express instance (installed on another Win 7 system to spread CPU load).My IT Manager is very leery of the free database option (for performance/reliability reasons), but there's no way we're going to spend almost 20K$ on SQL Server or Oracle DB. So, I'd like to allay his concerns about the SQL Service Express option.Thanks in advance.-Kurt

I used RoboHelp 9 to generate WebHelp. I applied Adobe's IE10 Patch for "Existing WebHelp created with RoboHelp 9" and the "IE10 patch for RoboHelp 9 installation" provided by William van Weelden. My Search results appear as gibberish (see below example). However, when I click on a number, a help topic appears. Weird huh? Any suggestions for a fix oh wise sages? Thanks in advance.0 1 2 3 4 5 6 7 8 9 10 11 12 .5 /1 2 3 00b 1 2 3 00d 0100b 1 2 3 0100d 01s00 1 2 01s07 1 2 01s09 1 2 08p01 0b 1 2 3 0d

I'm just starting to find my way with Responsive help and am creating a project where a non-standard font needs to be used. This is fine in topics - I provide a link to the font in every page and it works great. But try as I might, I can't fathom how to change the font of entries within the table of contents.Bumbling about so far, I've found the Table of Contents.slp file and put the same link to the font in the header there (<link rel="stylesheet" type="text/css" href="http://fonts.googleapis.com/css?family=PT+Sans" />) - I then customised my layout to specify the font name (PT Sans) for the TOC Desktop, but this seems to have no effect at all: when I generate the help, the TOC renders in what looks to be a default Times font.I'm really just guessing at this stage so if anyone can point me in a slightly more considered direction, I'd be really grateful!ThanksClaire

We had RH9 and server went live recently. But unfortunately stuck in this dilemma:In order to get better searching function, we have to use one pane instead of two panes;With one pane, RH9 server stops generating statistical reports  (we have window 2008 R2 as the application server)Adobe told me this is a bug. I am quite surprised:  with this bug, how could RH9 server gets its marketing? Do you have any idea about this issue? I searched the user forum and get nothing. I am wondering any possible that we are the only customer using RH server 9 for its reporting? Or this bug only triggered on certain configuration conditions?Appreciate your any comments. Frances

Please help on this.

The mobile help for our Android app does not display the Search results properly or says Web Page Not Available.Android version 4.0Android version 4.2

I'm not sure what I'm doing wrong, but my help files aren't working properly. I've made edits to them since last year, but when I open the help files from our product, I see last year's help files... not the current ones. Is there anything you can think of that would cause this issue?Basically, I'm having trouble with the deployment of the help files. They don't appear to be available in the deployment package. What can I do to confirm that they are present (and correct) in the deployment package?

I am trying to import Frame files into a Robohelp project. I have tried to imports each document separately, to import the book file, and even to import the pdf. Robohelp crashes every time. The program worked fine when I last used it 4 months ago, so now I am stuck!!Where do I start to troubleshoot? Our IT people do not know this program and cannot help.Thanks

Hello!We have published our project in Sharepoint library with Publish - Sharepoint (Native) settings and System Master Page When we try to open any .aspx file from this library, we get an error:"An error occured during the processing of /sites/it/Robohelp/desktop/Izmenenia.aspx. The Server tag is not well formed ."In Sharepoint logs we don't see any errors, only this request:2014-09-30 12:51:00 ****IP GET /sites/it/Robohelp/desktop/Izmenenia.aspx - 80 ***user  ***IP Mozilla/5.0+(Windows+NT+6.2;+WOW64;+rv:32.0)+Gecko/20100101+Firefox/32.0 - 200 0 0 93Anyone else got this problem?

Going back to my earlier post from today, I am still trying to figure out how to remedy my issue.Will it hurt if I delete the !SSL! folder? From what I can gather, the SSL folder updates every time you generate the layout to see the user guide in its online version.Will the !SSL! folder be recreated by RoboHelp?Thank you again,Michele

I am currently using RoboHelp 10 version 10.0.1.292I am trying to write the code and then input into Robo help for future editing. I am new to HTML and RoboHelp as well.The issue is when I add the code like so below it comes out with an added  <p> </p> in robohelp code and causes the Iframe to not work for one of the drop down menus. Is it possible to disable this feature adding this in or a way to get the Iframe to still work? In screen shot is what the problem is the info highlighted after the Account portion.My Code Below<body>    <header>        <span id="pagetitle">Account</span>        <div id="container-pageselect">            <iframe src="Menu/MainMenu.html"></iframe>        </div>    </header>   &

The generated output of Theme1_Standard doesn't show the switcher on the Search page. How do I enable the toggler?

Hi,I have downloaded and install Robohelp server 9, configured it with tomcat 7 as mentioned in this video tutorial http://blogs.adobe.com/techcomm/files/2012/11/Install-Configure-Publish-on-RoboHelpServer9.mp4But while try to sign in RoboHelp Server Web Administration I am getting the following error.I ll be really thankful if someone can help me to fix it. I am using default MS Access.2014-08-22 18:53:53.101 [WARN] localhost-startStop-1 adobe.robohelp.server.DatabaseManager - java.sql.SQLException: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified  at sun.jdbc.odbc.JdbcOdbc.createSQLException(JdbcOdbc.java:6956)  at sun.jdbc.odbc.JdbcOdbc.standardError(JdbcOdbc.java:7113)  at sun.jdbc.odbc.JdbcOdbc.SQLDriverConnect(JdbcOdbc.java:3072)  at sun.jdbc.odbc.JdbcOdbcConnection.initialize(JdbcOdbcConnection.java:323)  at sun.jdbc.odbc.JdbcOdbcDriver.connect(JdbcOdbcDriver.java:174)  at java.sql.DriverManager.getConnecti

Hi.I am updating a user guide that I did not create. My procedure once I have completed my updates is to go under My RoboHelp Projects in Windows Explorer, find the project name then open it's folder. I zip the !SSL! folder and post it to a common site for developers to grab the files.I am having an issue with not being able to zip the folder due to a long path name. I have completely deleted the old Folders and Topics and reentered them all, using shorter path names.When I try to zip the !SSL! folder after my changes, it still displays an error stating it cannot zip the folder due to the path name being too long.However...the path name displayed in the error message is with the previously deleted folders/topics.When I go into Windows Explorer and look at the folders which are shown, I still see old information, which I deleted within RoboHelp.Am I able to delete old items when in Windows Explorer? I thought it all had to be done within RoboHelp. I do not want to risk corrupting my use

What am I doing wrong, or what settings should be set in order to get the WebHelp index.htm to generate correctly.

Working in RoboHelp 8, I have a number of pictures of buttons within paragraphs. In this case, I have this combination in a custom-sized pop-up. I am having a hard time keeping the close or open parentheses on the same line as the picture.This is a picture of the text as written.This is a picture of the text as it is viewed (eyeglasses).This is the html:At the bottom of the Tree view are <span style="font-weight: bold;">Expand All</span> (<img src="Expand all button.jpg" alt="" style="border: none;" width="70"    height="21" border="0" />) and <span style="font-weight: bold;">Collapse All</span> (<img src="Collapse All button.jpg" alt="" style="border: none;"       width="75" height="21" border="0" />) buttons.I've been fiddling with the custom size to make it stay together - but am wondering if there is anything I can do when writing to make sure the parentheses stays with the picture within.Thanks so much.

I would like to publish one version but enable a way to link directing to specific content while keeping the TOC static.

RoboHelp 11, WebHelp.When I open the WebHelp project, the URL displays the start page for the Touchstone Help project: ..../Documentation/Touchstone/Content/Content.htm.As I go to different pages in the Help, the URL never changes.Our client consulting personnel often like to copy a URL to send to a client who has a question about a particular topic.Is there a WebHelp setting that supports display of the current URL?Thank you.Carol LevineAIR Worldwide

Hi,We have help topics that contain tables and each cell in the table contains a hyperlink to another topic within the project. When I need to rearrange these links, I cut and paste them. When I cut and paste one of them, everything works as I would expect.Unfortunately, if I select multiple links/cells at the same time and perform a cut and paste, the links are automatically changed. They go from being a relative path to an absolute path. For example, this: ../MainMenu/Topic.htm#bookmarkGets changed to this: C:/Projects/2015/IM/MainMenu/Topic.htm#bookmarkI'm using RoboHelp 9 with Windows 7.Any thoughts or suggestions? Thanks.Ashley

A. What is the coding to call the WebHelp default topic using a window called "Main" using the .htm file name (not a Map ID), and show the TOC pane and the topic pane?B. What is the coding to call a WebHelp context sensitive topic using the .htm file name (not a Map ID) and display the topic pane only? We use the Show link inside the topic to show the TOC.RoboHelp 10 user.

We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive

HiThe content of RH 10 Webhelp output, with a custom skin does not load on IE 10.I have installed all the patches given here:Published help topics not visible in Internet Explorer 10and also the patches given here.RoboHelp Patches and Updates | WvanWeelden.euBut it just fails. Am I missing something?Please advise.Sreekanth

HELP!!!  Cannot edit screen layout.....Layout has been corrupted, and causes RH10 to shut down when I try to edit it.  The published layout has changed as well, with pictures enlarged and interfering with the body text.

Has anyone had any luck getting either of the HTML5 default layouts to generate using RHCL.exe with RoboHTML 11?  We try to keep the source files checked in, then generate the output at build time.  To test, I generated a project based off the "Knowledge Base" template, then updated the the associated screen layouts with the screen profiles.  For Responsive HTML5, that was "Theme1_Standard", and for Multiscreen HTML5, that was "Desktop_Knowledge".  Both of these layouts generate fine through the RoboHTML UI, but when generated from the command line, they fail.  With Responsive HTML5, RHCL does not acknowledge that the layout exists.  For Multiscreen HTML5, RHCL crashes (null reference exception) when processing the project's index.  (Keep in mind that I haven't modified the index from the template at this point).I'd be happy with either of these two layouts working with RHCL, as we're still fairly early in the process of creating the online help.&nbsp