Questions

Is there a way to maintain an Index search display while viewing the assigned topics? For example, if I search for keyword, the Index will display the keyword. If I click the keyword, RH displays all the assigned topics below it. When I click a topic, I lose that index search. I have to search my keyword again. RH10-HTML5

Hi,I feel a bit silly even asking this, but I'm not a coder and don't have the technical knowledge to know for sure that it's a silly question.Background: We are upgrading to Windows 7 from XP in the near future. We will be using RoboHelp 10 and Word 2010 - at least that's the plan ...For our department's major product, since it's big and has been around a long time, we are still stuck using RoboHelp for Word to generate WinHelp. We then use the RHelp for Word source to generate WebHelp, since some modules of the product require WinHelp, some require HTML pages, and much of the source material is needed in both outputs. And yes, I did read someone's post likening this process to drinking coffee while running a sprint - believe me, if I had any choice about this I wouldn't be doing it. If RoboHelp has added the capability to generate WinHelp from RoboHelp HTML, let me know  .Anyway, because of previous weird experiences after upgrades, I am being asked to find out: Has anyone used

Is it possible to install RoboHelp server on a seprate production and development environment using the same license? Or is another separate license required?

When viewing my WebHelp locally, generated with RH10, my favicon displays in FireFox and Chrome, but not in IE.I have tried:Using the default line: <link rel="shortcut icon" href="whstart.ico">Using a different name for the favicon (e.g., "favicon.ico", "myicon.ico").Using caps for "SHORT ICON".Clearing my cache and retesting.Using these alternate lines that specify type and put the image in a different folder location:<link rel="shortcut icon" type="image/x-icon" href="image/myicon.ico" /><link rel="icon" type="image/x-icon" href="image/myicon.ico" />Using the old RH script to provide the http reference to the file location:<script language="javascript"><!--var sIcon="myicon.ico";var sPath=document.location.href;if (sPath.indexOf("http")!= -1)document.write("<link REL=\"SHORTCUT ICON\" href=\""+ sIcon +"\">");//--></script>Verifying that my .ico file is indeed an .ico file, and using alternate .ico files.In all cases, the favicon works correct

The word, Search results per page, are cut off on the Search tab. Is there a way to re-size the search panel to make it a bit longer? I'm using RH 10, IE 11.

HiWe are using Robohelp 9 on Windows 7 and after working on the same project for 2 years now, all of a sudden, the project will not close down without crashing it from the Task Manager, and also we select compile HTML file and it just does nothing.We cannot compile any single source layout. We also cannot create a new single source layout - system just ignores all commands.We tried deleting part of the project - thinking it was maybe too big, but that is not the case. We tried copying the project to another computer thinking maybe the installation is corrupt.We also tried deleting the cpd - no luck.Can anyone put light on this matter - why do these things always happen just before a deadline?Thank youMelanie

Hi,I am using Robohelp 10.Help Content is deployed to Robohelp Server .When tried to browse for a context sensitive help page, Two pages are opened. 1. A Blank page (With a link ) 2. Context sensitive help pageURL used to hit the server is http://robosrv:8080/robohelp/server?prj=BPRWHPro&area=KHU&ctxid=1Please suggest if the URL has to carry any additional Query parameters or any configurations in the Robohelp tool before generating and deploying to Robohelp server.Need help with the following.1. Suppressing the blank page2, Change the width and height of the context sensitive help page.Thanks,Sdesab.

Hi,I have deployed Robohelp appliation to Robohelp Server. I tried to invoke the context sensitive help page from within the custom existing application from Java script.Need help with the following issues:Firstly, when invoiked from within the application, two pages are getting displayed    1. an empty page with an message 'You can find your page here, when clicked on the link 'here'  shows the help page with navigation pane   2. An context sensitive hlp page.Secondly, Context sensitive page loads but the navigation pane is not getting displayed along.When clicked on the Show Help link on the context sensitive help page , it shows the navigation pane with Index,search etc but now context sensitive page is gone and shows the default page.The URL while invoking from the Application http://localhost:8080/robohelp/server?prj=BPRWHPro&area=RBH&ctxid=1Any help is highly appreciated.Thanks,Sdesab.

I'm having problems with RoboHelp 10 creating a pdf file.I have looked at several questions/answers already posted but still have not figured out a solution.I can create a rewiew pdf file, but that is not readable on my virtual system only on my laptop.Help

I am using RoboHelp 11, Internet Explorer 10. I generated a responsive HTML output using the default layout.Problem: the slider buttons for the search options: "Highlight Search Results" and "Show results that include all search words" are missing. (see screenshot below)However, the slider buttons seem to show up when I use the "Government" layout.(There doesn't seem to be responsive html forum, so I posted here.)Thank you.

Hi everyone.I am working on a pretty big help project in Czech. This is not something I started from scratch, I took it over from a colleague who left our company recently, so I don't know much about how it was done. The project is made of 3 components, resulting in 3 CHMs which are then copied in the same folder with another CHM using some sort of algorithm.Once all these files (4 CHMs in total) are copied in a software's Help folder, they are displayed as a single component when you clic the Help button in the software - meaning you see a complete TOC with chapters from all 3 files).The problem is, when I compile the individual CHMs, I get the message "HTML help settings has unsupported characters for the chosen language. Do you want to continue?"If I continue, the file is compiled and when I open it, the TOC looks ok. However, when I copy it with the other files and open it in the software (a CAD type program) some characters are replaced with someting else:I am using Robo Help 10 a

Hello all:I am using RH10 and generating webhelp.There are a few topics that occur in multiple places in the TOC and browse sequence. When I browse through the webhelp, it skips over a topic when it is encountered for the second time.The browse sequence is set up like this:Topic ATopic BTopic CTopic ATopic DWhen I browse sequenctially through the generated webhelp, the topics are displayed like this:Topic ATopic BTopic CTopic DIt occurs in IE, Firefox and Chrome.It seems that a topic can appear only once in a browse sequence. Is there any way to work around this and make the topic appear in two locations in a browse sequence?Best wishes,Juliette

Hello All,My help topics were created using RH8, and am looking into other web base help solution due to the large amount of files that Web Help currently outputs. For example, Adobe Air in RH8 has the following Output Types: Adobe Air Application, Browser based help, Air Application AND Browser based help, and Help Content.  My ultimate goal is simply to have a compact output file (e.g., like a CHM file) so my developer can incorporate into his workflow solution (SharePoint 2010) to automatically deploy my web help to not just the central admin server but also all sub-servers. The initial approach of incorporating the help files (currently using RH WebHelp) into the install package did not address that scenario. Unfortunately, for him, he cannot dynamically include all the files into the solution; they must be included one-by-one, which is pain and will cause issues if new files are added later on. Hence, my inquiry to find another web help platform output to reduce the number of

Can I get a better explanation than what's available in help. I  am deploying these multiscreen  profiles /outouts for apple, android, and desktop on the web. I need them to be fully functional and I am confused on why and when I would check or uncheck these two settings.By the way - I do have popups - both image and text ...

I have RH 10 projects published in WebHelp that have the following behavior in IE10:Click a TOC entry and view the topic as expected.Click other TOC entries and see the corresponding topics.Then click a button on the skin such as Index or Search, then click an entry: the main pane turns white. Even if I just click the Contents button again, none of the entries respond.  This does not happen in Chrome nor in IE10 Compatibilty View, but we don't have the option of using either as a fix.

Using RoboHelp X5 - how can I open a .chm file and save as a Word.doc?

I have completed my project in RoboHelp 10 and it will be uploaded to SharePoint for user access.  The "chm" file extension is a forbidden extension for the server that will host this infomation.  Is there a way to convert the current "chm" file to another approved extension without corrupting the current file extension?

Hi, I am using Tech Communicator Suite 4.I have have a dozen RoboHelp projects with linked FrameMaker books, generating MS HTML Help (.CHMs) as my output.In all of them, I have the import settings set so that any Heading1, Heading2 or Heading3's trigger a new topic in my CHM.Everything is working fine apart from one stubborn project, where I have two headings (one H2 and one H3) which Robohelp just refuses to break into new topics for! The CHM's ToC has them showing correctly (and if you click the relevent ToC node, it takes you to the heading) - but they're not seperate topics.I'm completely baffled! I've tried saving the Frame source as a MIF and re-opening it, I've tried re-applying the H2 and H3 paragraph formats to the headings, I've tried adding new test headings (they don't work either - it's like I have a wierd Bermuda Triangle in the middle of my .fm file where RoboHelp won't recognise new headings!) Any suggestions?

Hi,Have you found a solution to this? I am having the exact same problem - it was working well previously but now, whenever I have conditional text IN A TABLE in my FrameMaker source that is hidden, Robohelp crashes.Thanks.

HI, I am experiencing a problem related to page numbers in the pdf generated through the RoboHELP source files. Hereby I am giving some images of the initial pages of the PDF, in which I have clearly explained the issue. I have removed the content and images related to our project. Please let me know, how I can overcome this issue. NOTE: The page numbering issue was not there earlier.  I have imported two frame maker files. Then I was not able to generate a PDF. That particular FM file had a table. Read in the Adobe forum that some type of tables may affect the generation of PDF. Hence, I have deleted the FM files. Since then I am facing the page numbering issue. Here are the images with my explanation of the issue:The following is an image of the pdf. This is actually the fourth page of the pdf, but it is numbered as xiv.The next pae is numbered as xv. Again the numbering reverted back to xiv as shown in the following iamge.Immeditely after the TOC, the 1st page is numbered as 11

I recently converted from RH 7 to RH 8. I have updated existing pages and created new pages. Any pages that I have touched since the upgrade will not display when published with WebHelp out to my company's networked location. They will display when I publish WebHelp just to my computer. What can I do to fix this? I am using Windows 7 and Internet Explorer 8. Publishing via WebHelpThank you

I converted WinHelp to HTMLHelp in RH8.  I lost all of the indentation of my index.  Is there an automated way to fix?

Hello, Situation:               Upgraded several projects from RH9 to RH11               WebHelp Pro Output               RoboHelp Server 9Search no longer works for upgraded RH11 projects.  No matter the topic or keyword entered, results are zero.Search works on RH9 projects.I looked through forums for similar situations, I didn't find any for RH11.  Some solutions for RH10 said to verify the whfts file included all the xml packages and the RH11 output does.  Others had to do with settings in WebHelp but couldn't find anything specific to WebHelp Pro.Any ideas?Thanks,Julie

Selecting Printed_Documenatation crashes more than half the time in RoboHelp 10.There are two messages saying that RoboHelp has crashed and needs to close. Problem Event Name:APPCRASH  Application Name:RoboHTML.exe  Application Version:10.0.0.287  Application Timestamp:4ff35b9d  Fault Module Name:OLEAUT32.dll  Fault Module Version:6.1.7601.17676Problem Event Name:APPCRASH  Application Name:RoboHTML.exe  Application Version:10.0.0.287  Application Timestamp:4ff35b9d  Fault Module Name:ntdll.dll  Fault Module Version:6.1.7601.18247This happens when double clicking on Printed_Documenatation or right clicking and selecting Properties. Sometimes it works, there seems to be no pattern though. Tried multple projects including the sample projects.

Has anyone observed this problem. If so, is there a way to fix this? If I have text in angle brackets <> right next to a glossary term, and I run the Robohelp Glossary hotspot wizard, Robohelp will get confused and delete that text in the generated output . I've shown this using some screen captures. The problem appears to be that Robohelp replaces the code for the text angle brackets, < and > with regular angle brackets <>.Thanks.BEFORE RUNNING HOTSPOT WIZARD:CORRESPONDING HTMLAFTER RUNNING HOTSPOT WIZARDCORRESPONDING HTMLGENERATED OUTPUT