Questions

Hello,I am attempting to move a project out of FrameMaker and into Robohelp for good. I will no longer be providing printed documentation for this resource so I'd like to manage the content (edit, update, etc.) entirely inside of Robohelp.To prevent the risk of updating the linked files and losing any edits that were performed in Robohelp, I'd like to somehow break the link bewteen the Robohelp project and the FrameMaker document so that I can work with the content the same as if it had originated in Robohelp.

Works fine in Firefox.  I am desperate for a fix because we want to deliver this updated Help with our product to new client.  Is there a fix for this?Follow up:  We decided to put the Help on our server and have clients point there.  It works ok but there was some odd behavior.  On their own, the TOC, Index, and Search all worked as expected. However, if I used the Index and navigated around, then the contents of the TOC and Search would be blank.  Likewise if I used the Search and navigated around, then the contents of the TOC and Index would be blank.  I had to refresh the screen (F5 or Refresh in the browser window) to get them back.Can anyone suggest a fix?

I am using RoboHelp 10, and when I try to add my project to version control, the only available option is RoboHelp SharePoint Connector.  I do not have RoboSource Control listed as an option.  Does this mean RoboSource Control was not installed?  Where can I look (what directory) for it to see if it was installed?  (I am not the administrator for my machine, so I did not install RoboHelp myself.)

I have a RoboHelp 9 project that I left open on my computer overnight and microsoft updates ran causing my computer to restart.  When I try to open my RoboHelp 9 project, i get the following error:Open project was cancelled or the application was unable to load database for "C:\CODE\HELP\HELP.CPD"How can I correct the CPD file without starting over?

I have a simple robohelp 9 project for less than 10 pages.  I publish a webhelp layout to the web and my robohelp site get's picked up as malware by security essentials and by google.  How do I fix this?Microsoft Security Essentials says me robohelp layout is infected with IFrameRef.Ex.Google doesn't tell me why i was picked up, just that my site is infected so browsers such as firefox and chrome get warnings before letting a user into my site.Thanks.

I have a Webhelp project using a custom CSS file. In the CSS, I've specified the img tag to have certain settings (1px,solid,gray). However, when I look in the Design view at a topic that has an image included, there is no border. When I check the HTML view, it shows this inline style: Border="0". If I delete that deprecated style setting, then check the Design view again, the border styles set in the CSS file apply. But as soon as I click back to the HTML view, that same inline style has been inserted again.Has anyone seen this behavior and found a fix?I've checked for other img or border settings, but can't find anything. Please tell me that I don't have to set the inline styles that I want to use for every single image.Thanks!

This is in reference to the left pane -> Index/Search section. By default, these sections show a black colour horizontal line after some pre-defined content. I would like to change the colour of this horizontal line. Please advice whether it is possible to do the same.Thank you,Harinder Sehgal

Is it possible to modify Search from a wepage so that its results are a short list? For example, if someone is searching for instructions that involve the letter N (Ctrl + N), if 'n" is searched, not every topic that contains a word with the letter n shows up in the results? Thanks.

Hi, all,I'm trying to rename files in RoboHelp HTML 10. I select the file in the topic list, right click, select Properties, and change the file name on the General tab. After clicking OK, the Output view displays and shows the progress.However, this seems to create an infinite loop as the rename process somehow creates a bookmark over and over recursively. For example, foo.htm#bar becomes foo.htm#bar#bar, foo.htm#bar#bar#bar, foo.htm#bar#bar#bar, etc., quickly exceeding RoboHelp's limits on file names. The same thing happens when renaming the file external to RoboHelp and importing it.The project is in version control, and the topic in quesion has snippets and hyperlinks that refer to a bookmark in that snippet (e.g., href="#bar"). Is there any solution to avoid this from happening? Here's a screenshot of the end result of an import.Thanks in advance.

Hello everyone!I've inserted *.swf movies into my topics, and pubished a browser based help. The issue I'm having is the videos stay their default size no matter how I resize the browser. I have edited the HTML to <object id="object1" data="Navigate A.swf" type="application/x-shockwave-flash"                      style="border: none;" width="100%" height="100%"><param name="movie" value="Navigate A.swf"  /><param name="quality" value="high"  /></object>however when I do this the movies shrink to a super small size, and don't resize at all. Any ideas on how to get my movies to scale when a user resizes their browser?The main reason I need to do this is to accomodate for users' different screen resolutions.Thanks in advance!Jerry

Which versions of Robohelp can generate HLP files?

Hello,I am unsure why I have two search panes in my generated Merged WebHelp RH8 Project.  Can anyone tell me how to remove one?Thank you. 

Dear friends,I am using conditional tag feature on one of my topics in robohelp and the topic is getting excluded from the output. However, the numbering in TOC doesn't change. For example,I have the following sections in my help file:1.1 A1.2 B1.3 CIf I apply CT on 1.2 it is excluded from the output but the TOC appears as follows:1.1 A1.3 C1.2 is removed but the numbering is still the same.Can anyone help me in solving this problem. The numbering should also get modified in the TOC like:1.1 A1.2 C

Hello:I am using RoboHelp HTML 10 on Windows 7, generating PDF and webhelp.My project includes some images with text wrapping to the right of the image. I would like to allow a certain amount of the text to appear next to the image, then force the wrapping to stop at a specific sentence. I want the next paragraph to be aligned with the left margin instead of continuing to wrap around the image.This is the effect I want:I want paragraph A to appear next to the image, and paragaph B to be aligned with the left edge of the topic. It is OK for there to be some white space below paragraph A. Is there a way to make this happen? Regards,Juliette Curtis

Hello All,Please review the following problem I am experiencing with my WORD output Document Map / PDF Bookmarks,Thank you for your time and assistance,~PMSOFTWARE VERSIONS: WIN 7, RoboHelp 8, WORD 2007 ISSUE: Generating TOC chapters from Robohelp 8 to MS WORD 2007, WORD document map levels (Headings) are incorrect or navigation trees are not consistent. RoboHelp 8->SSL configured and mapped, using a WORD template .dot.SOLUTION GUIDANCE:The PDF is generated from the word document that, in turn, is created from the RoboHelp 8 project. The PDF generation is configured to use heading styles to create bookmarks. Note: Word styles are mapped to styles defined in the RoboHelp templates however; the resulting document/PDF will generate incorrect or inconsistent bookmarks.PROBLEM ONSET: Unable to determine when this first occurred (I am new to the position). What I did (looking at older generated "PDF's") see that there were no bookmarks; probably due to not having the option in WORD conver

Having just re-installed RH my user defined variables display in the same colour as the other text. I know there is a way to display them in robohelp as a different colour but cannot remember how to do it. Please can anyone advise?Thanks

Happy New Year everyone! I found an article that provided a solution on how to categorize search results in RoboHelp. I could not post comments or ask questions on the site and thought that all the RH Gurus on this forum can help me. Please look at the referenced site.http://www.helpscribe.com/2008/02/full-text-search-vs-keyword-search.htmlI use Robohelp 10 and replaced the code in the whfhost.js with the code on the site. I get an error on the search pane. Has anyone tried this method and has it worked?Any other alternatives?

I have applied the IE 10 fixes for displaying help, yet one topic displays the TOC and header, but the right hand panel is blank and flickers until I select a different topic (but the flicker returns when I select the original context sensitive topic in the TOC), or I select a program from the IE toolbar (for example: "About Internet Explorer" and then it is fine until I exit the browser and try again.Here's the kicker. I am using IE9 and do not plan to upgrade to IE10 for precisely the reason RH 10 needs a patch.

I have created an alternative to editing the “whtbar.js” file to give an image alt attribute information. We have a custom button in our help file that needed alt information, but we had already incorporated the text into the button’s image and did not want to add the text label. We also did not like the visual border treatment that adding a text label did to the button. I wrote this JavaScript function that will not only accomplish this, but it will also capture the functionality that RoboHelp creates for the OnClick event handler and duplicates it in an OnKeyPress event handler for that same button. I have successfully tested this script in both IE (IE 6.0) and Mozilla (Firefox 1.5), and it appears to work fine.

I have a webhelp imported from MS word with many tables. I used a table style to set up the tables in MS word. What I want: Table centered on page. Text inside table aligned left. What I get in preview and webhelp output: Table centered on page. Text inside table centered in table(In the RH editor, the table looks how I want it with the table centered and the text aligned left)I've tried setting the text to the normal style, but that didn't do anything.I know I can manually edit the HTML code, but I don't have the time to do that.

HI, I want to link multiple framemaker books to robohelp and use each book as a child project in a master project. However, there are multiple hyperlinks between the framemaker books. I have created individual RH projects, and linked a single book to each project.  I generated them all into a master project (as usual), but the hyperlinks between the projects (that worked fine between the PDFs generated from the original Framemaker books) are broken in the output. I check the html of the hyperlinks in RH, and while the text is recognized as a hyperlink, the href tag is missing.Note: All links with target and destination in the same book / project work fine. I could create a single book containing all these books, and then link this book to FM, and this would probably avoid the issue, but it wouldn't be a good solution as I would then have  workflow / source control issues.  Also, I would obviously prefer not to have to manually repair the links in RH, due to time contstra

I’m replacing old images with new ones in RoboHelp HTML 10.I’ve deleted the old pictures in Design view and pasted the new pictures in. (I know this is not the recommended way but with lake of time I found it to be the fastest way and we don’t feel the need to give the files described names at the moment.)It has worked fine until now when I noticed that some images are not showing in Project Manager. I see the “folder” Images and I see a lot off images there but some are missing. The “missing” images are shown in Design view and in the browser after publishing. But in the report Unused files the “missing” images are listed as unused.I have tried toclose and reopen the project,generate and publish the project,delete an “missing” image from Design view and insert it by using Insert / Image. After saving this image, and some other “missing” images, are shown in Project Manager. But not all “missing” images. Does anyone know why this is, or more important how to get Project Manager to show

I have a .pdf file that I want to "display" when selected from the TOC.  I work on several products Online Help projects in RoboHelp 10.  Two of the products use HTML Help and I generate .CHM files for them.  One of these projects has a book with a page that links to a .pdf in the Baggage Files folder.  After the .CHM file is generated and I click on the Page (with this link), it pulls up the .pdf document in the window where help text usually appears.I want to do this same thing in RoboHelp 10 in a WebHelp project.  I set it up the same way that the other project is set up for this book and page.  The .pdf is in the Baggage Files folder and the Page link points to it there.  I then Save and Generate it and view the results and AM NOT ABLE to pull up the .pdf document.  I then generated a .CHM file from the same project and WAS ABLE to pull up the .pdf document (so this tells me that it is at least set up in the same way as my other project).Does

Hi all,Please can someonme tell me the correct phone number for Adobe Technical Support for TCS and RoboHELP?I am having installtion problems that will require a phone call to fix...Thanks

Hello All,Please review the following problem I am experiencing with my WORD output Document Map / PDF Bookmarks,Thank you all for your time and assistance,~PMSOFTWARE VERSIONS: WIN 7, RoboHelp 8, WORD 2007ISSUE: Generating TOC chapters from Robohelp 8 to MS WORD 2007, WORD document map levels (Headings) are incorrect or navigation trees are not consistent. RoboHelp 8->SSL configured and mapped, using a WORD template .dot.SOLUTION GUIDANCE:The PDF is generated from the word document that, in turn, is created from the RoboHelp 8 project. The PDF generation is configured to use heading styles to create bookmarks. Note: Word styles are mapped to styles defined in the RoboHelp templates however; the resulting document/PDF will generate incorrect or inconsistent bookmarks.PROBLEM ONSET: Unable to determine when this first occurred, looked at older generated "PDF's" hence, there were no bookmarks; probably due to not having the option in WORD converting/publishing into Adobe 'heading opti