Questions

Hi,Is there a list somewhere of browser compatibility for RH generated docs?  I've looked everywhere....  I know there's an issue with Chrome when saved locally, but I'm looking for minimum versions of IE, Firefox and whatever else I can get my hands on.thank you!  I'd rather not go through the time and testing...RH 9.0.2.271webhelpthank you!

System: 64-bit OS, Windows 7Robohelp 10.0.1.292MS Word 2013Error messages when attempting to generate PDF or print documentation: (1)The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.(2) A supported version of Microsoft does not exist. Please install Microsoft 200 or newer.Comments from Adobe Support: "You are getting this error because this is a feature of Robohelp that first it launches Microsoft word and then it generates .pdf, so because of that you are getting this error."[This implies that in order for a PDF to be generated by an Adobe product, Microsoft Word is a REQUIREMENT.]"I would like to inform you that Microsoft office 2013 is not compatible with Robohelp 10 that is why you are getting this message."

I have been converting a FrameMaker 9 document to WebHelp with RoboHelp 8, and I just upgraded to FrameMaker 9 and RoboHelp 10. When I try to convert the same FrameMaker book, I now have problems with the position of table captions: they appear to the left of the header row instead of above it. This occurs when viewing the help with FireFox.I attempted to map my tables to something other than [source] in the Conversion Settings dialog box, but the pull-down list does not give me any choices. How can I change the way that the table titles get displayed? The FrameMaker paragraph style for the table title used to be converted to a <p> element, but now gets converted to a <caption> element, but I don't see how to control the <caption> output.

Hi,I use RH10 to create an HTML help from several Word documents.I have a problem with Word hyperlink that is not converted in the HTML output. In my RH10 project, i have 2 link word document. I created with Word an hyperlink with bookmark in a document called docA.docx on another Word document called docB.docx. The docB.docx document contains the bookmark called by the docA.docx document. The hyperlink property in Word is "docB.docx#myBookmark". This hyperlink works fine with Word, when i clic on the link in the docA.docx the docB.docs document is open by Word.Problem appears when i update the word document in RH10 to generate HTML document. The HTML hyperlink token href="" is generated so there is no hyperlink on the HTML output.When i remove the bookmark in the Word document the HTML hyperlink token href="docB.docx" is generated. So i don't know if it's a RH10 bug or if this feature is not supported by RH10.For information, i used hyperlink with bookmark because cross-reference is n

is there any way to add search, print and back/forward functionality to a page without using RH's pre-configured options? for example, I want to add Search, Print and Back/Forward buttons into the header of the master page, so that it displays on every page. is this possible, and is scripting the answer?

Hi,When i have a Word document with a bookmark defined but not used in any cross-reference, this bookmark is not generated in the HTML output by a anchor tag (<a name="MyBookmark">I'am a bookmark</a>)If one cross-reference is defined on this bookmark the anchor tag is generated in the HTML.Is there any option to activate this generation in HTML output ?Regards,

I currently have an issue when I try to import a 'saved as: 97-2003' or 'MS Word' doc or docx into Robohelp 10, I receive the following error: Any assistance with this would be appreciated.In the meantime I've been converting everything from a doc/docx format to a pdf and then importing. However, it would be nice to know why I can't perform the task as I have shared PS...With regards to the error statement: "Please install Microsoft Word 2000 or newer"? I have Microsoft Office 2013 installed (and not the student or home version). "I'm not the sharpest tool in the shed", so to speak but I would think that Word 2013 would pacify the requirement of MS Word 2000 or newer...?Thanks.Message was edited by: Words2Technology

I am trying to generate a review PDF of a handful or topics. It generates, but first I get an error: (I have Word 2013 installed.)Then the PDF generates, but it is A4. I never use metric for anything, so where it is picking up A4 I can't imagine. I have all my PDF settings to letter. I checked Edit > Properties > PDF settings > Advanced settings, everything. It's all set correctly. Even all of my Word templates (which I am not using for this project anyway) are letter. Like I said: No metric pages or units of measure used ever. Not in Word, not in FrameMaker, not in Acrobat. Why does RoboHelp default to A4? And why does it not consider Word 2013 "newer" than Word 2000?

I know this sounds familiar, but it is a different issue than this discussion: http://forums.adobe.com/message/5745727. I deployed the fix for that issue and viewing the webhelp now works.However, this issue is when I generate a child project, it publishes successfully; however, when I click on the folder from the table of contents, the refresh loop starts and the content won't display. This is only seems to be happening for me, not the other 2 technical writers that use RoboHelp. Any ideas??

I'm using TCS 4 with RoboHelp v10.0.1.292 and FrameMaker v 11.  I created some dummy DITA files in FrameMaker11 using the default choices and organized them in a ditamap to learn how to work with multiple topic levels.  My ditamap has 3 topic levels.  All 3 levels display in RoboHelp's Project Manager, however only the first 2 levels display in the automatically generated TOC.  (After generating WebHelp output, I can do a search and find the 3rd level content, but the 3rd level topics are not displayed in the WebHelp TOC either.)First graphic:  3rd level files in Project Manager pod match how they are arranged in FM, and where they failed to show up in the FMTOC pod.Second graphic:  I found that I can get the 3rd level to display in the RoboHelp TOC and in WebHelp output if I click the TOC pod AUTO-CREATE TOC icon - is this the solution or is there something I just haven't got set up yet?  If regenerating the TOC in RH is the solution, how do I get th

I have just gone through a Robohelp class. Main purpose is to make an HTML online version of my Framemaker book. Upon import from Framemaker to Robohelp, I designated my Framemaker Heading 3 into a Robohelp Heading 2. My understanding from my class was that this would break out the level 3 topics so that they would get their own online help page. However, the structure of the original Framemaker book was retained upon import with each topic starting with Heading 1 and containing Heading 2, 3 and 4s. Original Framemaker book chapters started with a Heading 1 and contained Headings 2, 3, and 4.  Is there a way to break out the Heading 2 and 3 from the Heading 1 chapters so that the online help pages aren't so long?Edit: I found a similar discussion thread which states to use the Pagination option upon import. Well, now that I have already imported my Framemaker document, is there an easy way to chunk up the Framemaker chapters in Robohelp? Thanks and sorry for the double posting.

I am trying to insert a swf file into a topic, using Insert/Adobe Captivate Demo and then browsing to the chm file on my local disk. When I chose the file and click open I get a runtime error.The thing is, I have already successfully added two Captivate Demos into the Help project using exactly this method. The only difference I can see is the file size of the swf file. The two files I managed to insert were 6 and 10 MB, and the one that's not working is just over 17 MB.Is there a size limit for inserting these files?(I'm using RoboHelp 7. Not sure what version of Captivate was used but could probably find out.)Thanks.

I am having a problem with the Exclude unreferenced topics and Baggage features not working.  Meaning when I do a search all topics display even though they are not in the TOC.I even did a simple test. I created a new TOC with only one topic.  Created a new BLANK topic.Created a new WebHelp SSLUsed the new TOC and selected both Exclude options.Generated the SSL and created a test search using a common word in the other topics.Results: Many topics list.So I thought maybe there is something funky with my project.I opened a RH Sample and had the same result.Help!  I need to get this done today, what am I missing?Using RH10

is there any way that i can do away with the underlining on the hyperlinks on any page? I found some simple style scripting that i added to the html code, but when i saved the page, the code changed and the links stayed underlined.this is what i added into the HEAD section of the html:<STYLE> <!--A{text-decoration:none} --> </STYLE>

Hi all,I’m encountering an issue with index keywords in the print version of our Help system (Printed Documentation layout). I am using RoboHelp 10.When I generate the print (Word) version of a Help system, the index entries appear before the topic heading rather than inline with the heading text. Here is an example:This causes two problems. First, extra space appears before the topic. Second, if a page break comes between the index entries and the topic heading, the index refers to the incorrect page.A co-worker at a different office also generates a Word version of her product’s Help system and all of her index terms appear inline with the topic heading.Obviously, I can fix this once I have converted to Word by moving the keywords into the heading. However, there must be a way of taking care of this on the RH side so that I don’t have to spend time correcting the Word version.My co-worker and I have compared settings within RH, as well as how we add index terms to our topics. No answ

But the files are viewable on a server (we've tried two servers). Any ideas?

Upgraded to RH 10. We did initial testing w/Internet Explorer 8 and everything seemed fine. However, some users are now reporting problems. (Note: we do not control IE upgrades so we cannot just upgrade them to IE 10).I thought that we would have problems only if we used the multiscreen output but now I suspect IE 8 is the problem.Is there anything that can be done on my end to get the project to work in IE? If not, anything besides rebuilding to make project backwards-compatible w/RH9 again?

I am using, RoboHelp10IE9MSVS2010Win7 Tried with below option,Flash Help Flash Help ProWeb Help Pro Trouble in,Important to us: When we invoke flash help with respective topic, help get displayed with TOC and topic page, but this topic is default topic(not the expected/requested), with "Allow Blocked Content" button at the bottom. If we click on "Allow Blocked Content", it will display only above requested topic page, without TOC pane, with 'Show' button. If we click on 'Show' blank page get displayed.1. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic and it won't show me the TOC along with current selected topic page.2. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic with 'Show' link. When we click on 'Show' link, blank page get display.3. Tool gives us facitlity to publish the Flash help, where we can choose the folder. This means that it publish

If use the expand / collapse feature is there a way to expand all within a topic?To Clarify - I have a topic and within that topics there are several sections, and within each section I collapse the information, so that when I want to see the information within that section I click on the section header and it will open up.  If I want to expand all sections, is there a feature that I can use to expand all sections?

i am evaluating a trial version of Robohelp server with the primary purpose of getting usage statistics from an existing robohelp 9 site.Robohelp server has been successfully installed, and I have published the existing site to the general area of the server using webhelp pro.  Robohelp server was installed on a Windows 2008 R2 64 bit server, and is configured to use the built in Access database.I have now opened the newly published site, done some navigation and searching, but when I go into Robohelp server admin and try to run some reports there is no data.  Please advise on what could be causing this and how to best troubleshoot.  Thanks.Ryan Fielden

When I generate and view my webhelp project now the navigation pane comes up showing the Index instead of the Contents. It used to show the Contents initally, but now it starts out with the index and I can't figure out what I changed, if anything, to cause this.How do I get the Contents to be the first thing you see in the Navigation pane?Thanks,RP

HiI have set a custom image strip for a CHM produced with RoboHelp 8.It seems that in Windows Server 2008 Operating system, such strip is ignored.Can anybody help me?Thank you

I want to create a Context sensitive Webhelp - one help topic for one page/function for web application. I'm using Robohelp 9 with Team Foundation Server 2012. I also have MSSCCI provider installed. I will be using unique ID (Map ID) or unique window names for mapping.Below are the details about what I have and my requirements:I have multiple module projects in Robohelp 9 integrated with Team Foundation Server 2012. I want to merge these projects to create one tree structure which will display all the functions same as application.Which are the files that I need to give to developer to integrate Web Help?What are the steps for linking and generating Webhelp in merged projevct?Can we do merging of ToC in merged project and extract the  ToC (.hhc file) and use it in all modules projects just like merging chms and extracting ToC?What is the simplest way to do create the Webhelp?Can we use a single Robohelp project for large number of topics to avoid merging?Please suggest as soon as

is there any way to control the size (width especially) of an entire project? are master pages the answer? and if so, where should that be configured?i'd like to do away with the normal left-pane TOC display and create a thinner (horizontally) page, like Microsoft Word does, with their help system. i like that it's streamlined and not 'distracting' to the user.

I have searched all available doc and this is what I've tried:Linking to a Word 2010 doc with just the glossaryLinking to a Word 2010 doc with glossary appended to existing topic(For both of the above, I chose "convert glossary" in settings AND used unique Word paragraph styles not used anywhere else in my project--mapped one to glossary term and one to glossary definition.)What I got:In both cases, the glossary came through as a topic (or added to the existing topic when appended), but what am I failing to do to get the glossary to be recognized as a glossary?P.S. I hand entered one term and it generates just fine. However, in any of the settings locations where there's a choice to "Add to existing glossary" or "Create new," I notice that the "add" feature is grayed out.  Is this a clue...or a random, unrelated issue?