Questions

This is coming from a newbie, so please bear with me. My company is currently using RH 10. We have recently migrated to Win7 along with IE8. Our bullets are now showing up as "n". I suspect it's something to do with the migration and IE8 even moreso but am uncertain. I'm also uncertain what to do to fix it. I have extremely limited coding skills (CSS, etc.) so will need everything laid out in layman's terms so to speak.Can someone please assist?Thanks in advance.

Hi,We're having problems with Google indexing our webhelp pages. For the past month the number of indexed pages has dropped to very few pages.Looks like the problem is in webhelp frames. We've been told that when a non-index page is loaded, it it then forcibly reloaded within the frame. And this behavior is not welcome by Google any longer...We're not using RoboHelp, but we're considering it as our new help authoring solution. The question is: will switching to RoboHelp solve the Google indexing problem or not?Or is it this problem common for the webhelp format in general?Thanks!

    I have a webhelp section exported from RoboHelp 10 and the close button on the content/index pane does not work in IE10.  Anyone else exprienced this and is there a fix?

Hi,I am using robohelp 10 for generating word document and eclipse help. Now we wanted to publish the outputs from a repository using command line syntax. As far I know, we have to keep the project files, css, images, baggage files, toc contents in the repository. We dont want the files which will be re-generated during publish to be inside the repository, as it consumes more space. Could anyone support me for the required files (to be saved in the repository) and the regenrated files (to be removed in the repository for reducing the space)?Regards,Nalini

Recently while working in RH9, the font display in the topics changed to display differently than the selected font. When I generate, the topics display the appropriate font; however, when I reopen RoboHelp after a reboot, it still displays the odd font. It's like it is displaying MS Sans Serif versus the selected Verdana. Spacing is off as well. all this in the visual display is distracting and makes it difficult to format visually. I published and it seems OK once published as well. The font displays just fine; however, back to the robohelp files, looks weird.  Anyone else experience this and figure out how to fix?I continued reading down through the list of RoboHelp HTML discussions and found the solution in someone else's discussion "Problem with design view display." Adjust the Zoom. the zoom adjusted to 90% for some reason (possibly hit the wrong combination of keys while working) and when adjusted back to 100%, it resolved the problem. THANKS.

When I import a word document (Word 2007) into my Robohelp project, all my drawings are converted to bank images (.gif).I use windows 7Any ideas?

All,We're having reports of the project not working in IE10 ("whskin error", various js things).  In this forum I see many references to an "IE fix/patch", but I can't figure out how to get it or how to apply it.Can anyone point me in the right direction and give me basic instructions?Thanks a lot!Chris

I was not able to open a Robohelp project as it was crashing and shows an mdbms.dll errror. I checked forus for a solution to fix this and found that deleting CPD file from the project would fix this. After trying this, Im nw able to open the project but I see a X (strike off) mark overlay on topics in my project and not being able to open topics. I also see few topics without the X mark and allow me open them. Please help me fix this.

We are currently running Robohelp 8 on Windows 7 desktops across a office lan as well as a wide area network.  All patches have been installed.  We are using Microsoft Source Safe for version control.  Each member of my team has to be able to access each of the projects to complete their own chunks of work. We have recently again experienced instances where Robohelp did not update and save the Root.FPJ file to source safe and as a result the next user did not get a complete list topics.  I am working to manually fix this.My question is does Robohelp 10 address this issue and work better in a lan and wan environment?Thank you

In Robohelp 10, the table of contents contain different books at different levels linked to topic files. When it gets published in printed documentation, the books linked to topic files gets published with two heading levels in the table of contents and as well as in the body content.Message was edited by Peter Grainge to remove email address

Hi,I'm using RoboHelp 10 and am trying to generate a printed document based on my project.  When I try and go to File>Generate>PDF Output, the option is greyed out.  Then when I try and generate a printed document, I get the message that "Miscrosoft Word is Not Installed".Please Help!Thanks.

I understand since RoboHelp 10, Robohelp projects are now suppossed to work over a network. My project files are on a network drive and the speed over the network was woeful and projects were barely useable. We have now moved offices and are using a VPN to access our network. Opening a project with only about 20 topics took over 15 minutes. RoboHelp stopped responding after trying to display the properties of a topic. I could not create a new project on the network. Trying to open a large project was an overnight job.I worked with our IT support to see if we could improve the speed, but nothing worked.Does RoboHelp 10 work reliably over a network as Adobe claims or am I just wasting my time? If anyone has encountered the issue and resolved could you advise what you did?Thanks in advance Mark.

I'm using RH10 to update several WebHelp projects. In WebHelp Settings - Navigation - Toolbar Buttons for one project, I have TOC (default), Glossary, and Search. For a different project, I have TOC (default), Index, and Search.  How do I add an Index selection to the project that only offers TOC, Glossary, and Search?

Hello RH  for Word stalwarts!This is for RoboHelp 9 and 10, Generating WinHelp 2000, Word 2007The RH banner menu at the top of the screen has stopped working as of a couple of weeks backAny item selected from here does nothing, then when the cursor is put back on the Word, Word crashesThat means I have to insert graphics, mid-topics and other useful stuff manuallyThat's quite annoying so if there any ideas, I'd be happy to hear themThanks(I inadvertently posted this first in the general discussion group)

In my company, we work in RoboHelp HTML 10. We aquired a company that uses Flare for their online help project, and now it falls to me to convert it to RoboHelp. I searched online and found the converter on the Show Me The Demo site, but the download button doesn't do anything. Is that converter posted anywhere else? Or is there another method of converting from Flare to RoboHelp? Any help would be appreciated.

Since I installed IE 10, I've noticed that my RoboHelp projects do not display the topic unless the screen is resized.  Does anybody know a  solution to this?Thanks for any help...

Hi,I'm looking for some advice here.  We have a number of projects we may need translated to another language.  The person doing the translating has no experience editing html, so he needs to work in Word.  I tried importing the .htm files to Word, but it doesn't accept them.Does anyone have suggestions as to the simplest way to export/import the files so he can edit them in Word?  Generate a printed document?  Copy/paste the text into the individual files?Does anyone have experience doing this?Thanks!

Why do i see extra spacing between words in a line when an icon is inserted. Can someone please help me fix this issue as this is affecting readability?

I would like to get our opinion on how I am working when replacing images. The help-project has not been updated since it first was generated but much has been done to the system. So there are a lot of images to replace but I have very limited time and the customer want as much as possible to be done. This means that I have to do some things in a way that might not be the best way but is the fastest. But I don’t want to work in a way that we later regret because it causes some problem that I haven’t realized yet. I don’t have much knowledge of the updates of the system or of the RoboHelp-project (what is described in the help, where in the help is it described).I capture the image with IrfanWiew.I delete the old image in the Design Editor. (I’m aware that the image is not removed from the project but I will deal with this later.)I paste the image in the Design Editor. (I find this the fastest way to get the new pictures where they should go.)When I have finished replacing images I crea

I can't edit any topic in any of my projects. I click them and nothing happens. It worked fine yesterday.RH 8.0.2.208

Hi,I'm using FrameMaker 11 and looking for a way to export my books in HTML (other formats could be considered) to create online help. But we want to link our software options and settings to this online content to offer fast-access contextual help to the users. To do this, we need the destination links (this could be headings or even paragraphs) to have either fixed numbers or text. Why fixed? because we update the documentation many times a year and we don't want to relink anything manually each time we re-export.Mif2go allows me to do this using FrameMaker's ObjectIDs. Problem is we use conditional text, and each time conditional text is hidden/displayed, the ObjectIDs for this text change (thefore screwing up the links). Theoretically, Mif2go allows me to use full text instead of numeric ID (using this html option: XrefType=Full), but I can't make it work.So, my question is: Can this be done using FrameMaker-Robohelp, the Technical Communication Suite or any other ways?Hope this is

The published output contains two paragraph spaces between each chapter. Kindly suggest me how avoid/remove the extra spaces between each topic/chapter or book.

I am doing testing in IE 11 and Windows 8. I have tested old projects and newly created projects. In IE 11, reguardless of the publishing options set, the contents and search pane are blank. I did try HTML 5 and that worked just fine.On my internet options, I de-selected the Enable Enhanced Protected Mode on the Security Tab. I also lowered the protection, updated Java to version 7 update 45, and enabled the Java Helper Add-ons that were originally disabled by the options set-up.I am on RoboHelp 10. Is there a fix for this or a way to upgrade the old projects so that we can use HTML 5, other than importing all of the topics into a new project?

In Robohelp 10 when trying to resize a table column by dragging its boundary, often Robohelp crashes. I never had this problem with Robohelp 6.

HiIn RH10, I'm using the WebHelp to CHM converter to create my CHM output. I use my own CSS file that controls the look of my WebHelp and CHM outputs. I set up my WebHelp options to include the Show/Hide link when a topic from the CHM is called as context-sensitive. Unfortunately with my CSS applied, the Show/Hide link seems to be obscured. I'd be happy to modify my CSS, but there is no way (that I know of) to move something via CSS that is controlled by JavaScript. (I can post-process the WebHelp HTML files to change the JavaScript, but that's just not possible with a CHM file.)Also, I tried generating the CHM using the HTML Help layout option, but the output ignores a number of entries in my CSS, which makes the display unacceptable. (I can't have separate CSSs for WebHelp and CHM.)