Questions

Is there a way to make the font size different between 2 topics that use the same snippet? I've noticed that typically you need to set the font size for the snippet, but I want to use the same snippet on two different topics, but want the font size to be different.

Hi folks, I have been requested by my company to put a "hamburger" style button to open the Table of Contents in the top-most landing page of my Help File. Is this possible? I am using RoboHelp 2020 and outputting in a Frameless output.

Hello,I am new to Robohelp, taking a project over from an ex-colleague. All seems to be going reasonably well, except I cannot seem to get the FM index into RH.   I have read messages indicating if the index.htm file does not show up in the RH content folder there is a problem, and I will agree with that statement - the index.htm does not show up in the content - but how do I get it there?   Any and all help appreciated.Barbara Dumas 

Hi All, Whenever, I try to open the image mapped files, I am getting an application error and the project freezes. I tried a number of ifxes like I. Reset preferences:2. To activate built-in Administrator account in Windows using cmd:  But none, of these fixes are working, have you faced any issue like this before ? How did you resolve. 

Hello, I have a new company laptop (Dell Precision 5690 with Microsoft Windows 11 Enterprise) and I have been trying to install Robohelp 2022. It is part of my plan (Creative suite and technical suite) and it still works like a charm on my old computer. I have been able to install the Creative suite apps on ly new laptop without any issues.  But when I go to the 'others' tab (where I supposue the Robohelp could be) I get this error: I also tried to download the 2022.4.0 installer from the Robohelp downloads page (Download Adobe RoboHelp and RoboHelp Server). When I unzip and install as a normal user, the installation stops at 5% and gives me error code 127. If I run the installer as administator, I immediately get the message that the installer is corrupt. My IT support has been looking into the issue, but don't seem to find a solution...  Any ideas here what could be wrong? Thanks!  Machteld  

Hi,I recently upgraded from RH 2022.3 to Rh 2022.5. When I open a project in RH 2022.5 that was originally created with 2022.3 I receive a notification that the project will be migrated. I proceeded with the migration by accepting the dialog, and so far, everything seems fine - except for one issue:There should be new options available for the page properties of a PDF page layout templates (such as page size, orientation, layout, background, and footnote) but they are not showing up. Only the stylesheet option is availabe, just as it was in Update 3.Interestingly, when I create a complete new project all these options are available.Additionally, when I switch to the HTML view and simply copy the meta information from the new project (e.g. <meta name="page-style" content="size:A1 portrait;" />) to the migrated project, it works. So, this could serve as a work around. However, it would be great to have these options available in the UI of a migrated project as well.Does anyone

Im using Robohelp 2022.2.22. Sometimes when I have bullets in a topic they change to numbers in the pdf output. Is there a setting that may be forcing that? Also, font sizes sometimes don't stay consistent with the numbers and the content directly next to them in the output.

We currently have some pdf's that have bookmarks to external files using a url e.g. https://externalsource/PDF_files/file_abc.pdf. We are changing where these files are located and need to update all the bookmarks to be e.g. https://externalsource.com/PDF_files/file_abc.pdf. Is there way to do this in bulk per pdf file or even bulk over multiple files at a time? Once the update is done we would need to remove the javascript from within the PDF for security reasons...potentially. Open for suggestions on other ways to do this in bulk. Sorry if this is a silly question.  

Hello Team,  I am currently using RoboHelp 2022 and have RoboHelp's Orange skin as part of my Frameless template.  I am facing following issues, Unable to reduce white space between panes.  left and right tab resize is not being responsive Clicking Collapse icon on left is hiding text Even after collapsing output is not responsive Also, how can I protect from unauthorized access of my help pages?

Team,With Windows application (C#.net) browser implementation  the drop downs added in content are not working when java script (.csh) file in Templates folder is deleted.  

I have donwloaded trial veriso of RH2020. On generating an output it gives a warning message in logs " Skipped copying external file. I had inserted video with a link in two topcis. Can anyone suggest anysolution to solve this issue or a relvant reason? Thnaks 

I have seen discussions about this here but no solutions. I'm wondering if anyone can advise, other than to say contact Support, as that does not seem to garner a solution either. I have four seperate RH projects, all created by me on the same local drive on the same version of RH. For two of these projects, I am able to generate Word output without issue. But when I try to output to Word on the other two, RH snags at the "Converting mergedHTML.htm" stage and the log contains the following:  . . . . . . .Merging contents/microcontent/Transaction_Inquiries_Reports_and_Logs.htm...Merging contents/microcontent/Roles.htm...Merging contents/microcontent/Fleet_Card_Programs.htm...Converting mergedHTML.htmENOENT: no such file or directory, lstat 'C:\Users\SAMUEL~1\AppData\Local\Temp\RHTMP\Word DocumentpdBiCJ\Fleet 360 Help Word Version.docx'Failed to generate Word Document. Check log for more details.= == == == == == == == == = I know that the "file or directory" the error

I have several topics that do not appear when I try the Search tab for a CHM file.  It also occurs when I add a new topic.  What could be causing this and what file contains the Search information.  

Dear Team, Do we have any option to save offline PDF file from the generated output of a particular page? Thanks,Amrutha V Nair

Dear Team, We tried to implement the chatbot functionality in Robohelp 2022.And, imported Json script to the Chatbot settings from Google Dialogflow.We also tried to incorporate chatbot to Orange template,but chatbot is not visible in output.Could you please guide on this? Thanks,Amrutha V Nair   

When I clicked "generate" to make PDF then error has occured.I paste Error log.My RoboHelp Version:2022.5.28JAVA Version:jre1.8.0_441Can anyone resolve this problem?Please reply me.Command failed: java -jar -Djava.awt.headless=true -XX:+UseG1GC -XX:MaxGCPauseMillis=1000 "C:/Program Files/Adobe/Adobe RoboHelp/resources/data/pdf/pdf-publisher.jar" "C:/Users/a/AppData/Local/Temp/RHTMP/PDF_z0SPp0z/config/mergedHTML.json" "C:/Users/a/Documents/test/z.pdf" [main] INFO com.adobe.guides.pdf.mapper.ConfigurationMapper - Patching remaining config properties Exception in thread "main" com.adobe.guides.pdf.exception.GuidesPdfException: Error while generating PDF at com.adobe.guides.pdf.service.PdfGeneratorService.generate(PdfGeneratorService.java:40) at com.adobe.guides.pdf.PdfReactorMain.generate(PdfReactorMain.java:44) at com.adobe.guides.pdf.PdfReactorMain.main(PdfReactorMain.java:30)Caused by: com.realobjects.pdfreactor.Exceptions.PDFreactorException: java.io.FileNotFoundException:

This is a dumb question—let me acknowledge that right out of the gate. I hope it's an easy one to answer.My team is three technical writers, each on a different version of RoboHelp, which you don't have to tell me is a bad idea:2022.32020.x2020.x+1My hope is we can all get up to 2022.3 (not .4; there's {probably} a bug that interferes with our Git > Bitbucket workflow) soon, after the dust settles from our current quarterly release madness.In the meantime, here is a "duck season! wabbit season!" fight going on about spaces in self-closing tags. 2022 puts them in: <br /> and 2020 takes them out: <br/>Is it definitely due to running different versions of the app, or is there a settings file somewhere that we could tweak? Thank you for your attention to this silly but still mildly annoying issue.

Hi everyone!  I am here again to know how to insert a box with a copy botton in a RH topic. I have a 2022.5.28 RH version and I am trying to insert into a topic a box, that allows readers to quickly copy the code in the box and use it how they want.   Could you help me? Thanks in advance!

Are JQuery and Bootstrap part of RH 2022 and can be used in topics?

Hello. I would like to ask a question about versions in Robohelp. I am using robohelp in our company to write manuals. We have integrated SharePoint for versioning into the Robohelp. The idea is that when i generate final PDF or HTML5 doc i want to have there some variable which will show actual version of the document. Problem is that this version i have to get from sharepoint. I have python script for that, but i have no idea how to get obtained data to Robohelp. I tried to use Scripts but with no results. Any idea how to do it?  Thanks.

Hi RoboHelp Community, I’ve encountered an issue with table styles displaying inconsistently between Mac and Windows systems. Specifically, the styles I applied to tables in my RoboHelp project render as expected on Windows, but when viewed on a Mac, the styles don’t appear at all. Has anyone else run into this problem? I’m wondering if this could be due to CSS compatibility differences or if there’s a known workaround or best practice to ensure consistent styling across both platforms. I’d appreciate any tips, suggestions, or solutions you might have! Thanks in advance for your help. 

Can I remove Search from the homepage? I can't seem to find it in the output editor. If I can't remove it, then can I hide it by making the fields, etc. transparent?Client wants it removed.Thanks for any input! 

Hi,. does anyone can help me?I dont´t know what and how to insert an adobe demo captivate proyect into my RH project. I tried to insert it with the camera icon but I don´t know which files and  where i must to put them, inside which folder? Thank you

Dear Team, Is any one using any translation applications that can be integrated with Robo Help 2022?If so, could you please advise which is the best API translator? Thanks,Amrutha V Nair

Dear Team, We found inconsistency in the font size of the content in different projects that we created with Robo Help 2022.If we apply font size 13 in one file and use the same in other one, the font size in the output are different.Could you please clarify why does this issue happen? Thanks,Amrutha V Nair