Questions

I regularly send documents out to be signed and then witnessed by separate individuals.  Adobe sends this to signatory one and when the person signs the document its automatically passed to signatory 2 and on completion the finished version is completed and filed by Adobe.  Until recently this worked seamlessly but now I am not getting a copy of the completed document and there is no record of it being filed.  I've tested it twice and it's behaving as if it's complete but no record is retiring to my Adobe account.  Grateful for advice. I've contacted the Helpdesk who could not provide any advice.  Thank you

I've installed Tetra 4D 2024 for my Adobe Acrobat pro 2024. but the plugins are not showing in the Adobe Acrobat interface. Does anyone know a solution for this.

My Acrobat will freeze when I try to move pages between documents. At this time the only workaround I've found is to extract the pages and then insert them, but this is time consuming and I don't understand why I cannot do it the way I have been doing it  It freezes anytime I try to move files from one screen to another, or just move pages around within a document I've reinstalled Acrobat, repaired it, and rebooted but nothing seems to fix the issue As an alternative I have started printing the PDF's to extract the pages, but this increases the file size and my workload  Any suggestions would be much appreciated, thank you Acrobat version 2025.001.20467

My organization uses the Acrobat Outlook Extension to convert emails with attachments to .pdf Portolio files. I recently noticed, that any .jpeg or .jpg files contained within the email are no longer available once the conversion is complete. For the time being, this seems to be the only file types affected. This issue does not occur when the images within the file are in .png format. Are there any work arounds or fixes for this issue? I am trying to avoid having my team convert every .jpg image into a compatible file format and re-attach them to the email prior to conversion.

Hey i have been getting error messages when trying to open pdf from sharepoint to adobe that state"Adobe acrobat cannot check out the document due to network error. would you like to download and open a copy of the document" last night i switch adobe version and i opened several pdf that i was getting this error on and it worked but today i keep on getting that error message when trying to open the same pdf.what other steps should i take to fix?

I have a batch of PDF documents that were created from scans and OCR'd. As a next step I need to save them as text, but before I do I'd like to add page numbering (e.g. 'page 1 of 5') that will appear in the text output to identify the location of the text within the larger document.  I did try placing page numbers in the PDF header, but so far I haven't found an export format that retains the header content. (I tried exporting as txt, rtf, and PDF-A. I also tried saving the PDF using the "with comments and document stamp" setting.)  I'd appreciate any advice on how to retain the page numbers in the text output. 

Having a very strange issue that in 30+ years, have never encountered. I have several PDF documents from a client where the font that is listed when you view properties is not the font that you see visually.If you 'edit PDF' and select a section/word of the text, it shows the wrong font name in the list.The font the PDF says is used is Brown Pro. I can (obviously) go to Adobe Fonts and see what Brown Pro looks like, and it is NOT the font that is visible in these PDFs. I have no way to serch for the actual font because I can't figure out the name of the font you SEE. My clients marketing team works out of the UK and insists that all fonts used are Brown Pro. But it is very obvious visually that it is a different font. Very frustrated at this point. I have 8-10 PDFs of business cards, and an 80 page booklet that all claim to be uisng Brown Pro but the font I'm looking at is NOT Brown Pro.  Has anyone else encountered this? Is there anyway possible that there's a vers

I ended up paying for the subscription twice. Money has deducted too. Still I dont see the premium account activated. Can someone help what to do next

I have to edit a pdf sent to me. When I click on the Edit pdf button in Adobe Acrobat Pro (64-bit) Version 2023.008.20533 and go to the text field and try to decrease the text or move the field, it will either drop down to the bottom of the page or disappear all together. The font is some bizarre Z@R2AE4.tmp. If I change the font of the field the entry will also disappear.  Further, there is no way to change the entire document font or align the columns at once. I would have the tedious job of selecting each entry to change the font and align it properly. I must export it to Word and edit it there. I would think there should be some way of making edits in Acrobat simiarly to Word as CTRL + A, but it doesn't appear to be the case.   I also find that Adobe will freeze, and not allow me to highlight, move pages or use in the page view the black square that magnifies a portion of the current view. I must exit out of all Adobe pages and once I reopen Adobe all functionality i

Hi, we are installing CC on our new Mac Mini's and have found an issue with two of them regarding Acrobat. When launcing Acrobat on one, it also launches another Acrobat called "Acrobat Helper". So, I now have two versions open on the Mac? The other Mac does not do this, it only opens Adobe Acrobat. Has anyone had this issue at all? Reason I ask is that the Plugin Pitstop Pro only seems to work on the Acrobat Helper version. Both Macs have exatly the same OS and Acrobat versions.

Acrobat Pro, when selecting Help -> Acrobat Help I get this error message:"Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet." Opened a browser and verified I have access to Adobe support sites. Did an installation repair.Any ideas?

When using the Send File by Email to Outlook it will add text to the body Please find the PDF attached. Download the free Adobe Acrobat Reader to easily view and add comments to your PDFs.h t t p s://www.adobe.com/go/reader_download This is causing the email to open with the attachment as Plain Text, even though Outlook is set to default HTML which we use for our Corporate Signatures.  If I attach a document any other way it is fine, it's only when using Send File by Email inside Adobe that is causing the issue.  This started today.  I can not find any option to not include that message when using Send File by Email.  Suggestions?

Recently i have sent documents for e signature to multiple parties. The confirmation email though only includes the first person's email address, and the other parties are saying they never received the e-sign request. I have used the adobe e-signature function many times in the past and have never had an issue. I am entering email addresses and specifying fields the same way i have always done, but for some reason it isnt working... 

Ok, word counting is not easy (eg. headers and footers), but is perhaps not impossibly hard either. Does our trusty Acrobat still not count words in a PDF now it is 20 years old? What is our best option for a clearly defined and accurate count of the words in a PDF in the Adobe Creative Cloud: select all text in Acrobat Pro and paste it into InCopy? Thanks for the widom.

I understand that for Copilot+ PCs Adobe Acrobat only runs via the 32 bit version, but that is far from ideal, runs slow, etc.  Does anyone know when they will actually release a native version that will run on Copilot+ PCs?  I honestly don't understand why they don't release an ARM native version.  Is it that difficult for such a huge company to develop the native version?

HiI am using Acrobat Reader DC (32 bit)There are multiple AcroRdrDCUpd .msi and .msp files taking up space on my computer - adding up to 2.5 GB(see picture attached) How can I safely remove them? Thanks!Joe

Hello Adobe Acrobat Community,I’m working on a project to create interactive PDFs that include mindfulness exercises, similar to those found on Calmytime , which offers short relaxation activities. My goal is to design PDFs with embedded links or buttons that guide users through timed breathing exercises or open external mindfulness resources. I’m using Adobe Acrobat Pro (latest version) and have some experience with adding hyperlinks, but I’m not sure how to make the PDFs more interactive, like including a clickable timer or embedding audio instructions. Has anyone here created interactive PDFs for well-being or educational purposes? Are there specific Acrobat features or JavaScript options that could help me add these elements? Any tips or examples of similar projects would be super helpful. Thanks in advance for your advice!   [Link removed]

I created bookmarks for multiple pages in my pdf. Now I delete one of the page which had bookmark associated with it. What I notice in bookmarks panel is, That bookmark name is still present. Altough clicking on it doesnt do anything but still it is present. Where as if I click other bookmarks, it navigates to the specified page.Should it not delete the bookmarks too once page is removed?Is it a bug or Bookmarks are supposed to work in this way?

for the chrome extension, how to enable all donwloaded pdfs to open in acrobat EXCEPT the attached files on gmail? If you enable all PDFs open in Acrobat then you click on a PDF attached on your email and will open a new tab to open it, please help. Could that be separated??

I want to put the tools back at the top, so that I can read my full PDF without the toolbar blocking access to significant information, and without having to lower the zoom on the PDF. PLEASE HELP! There are numbers behind that toolbar that I need to see! 

I have inherited a document library at my office.  There are tons of docs with highlighted text created by the previous person in charge of this library.  The documents have no security on them and they are not locked.  I'm running into a few problems:In some documents I need to remove just the highlights from the text.  I'm not seeing any way to remove the highlights.When viewing the comments in Acrobat XI Pro, the previous person's highlights are NOT showing in comment list even when I select "show call comments"In some cases I need to delete the highlighted text also.  When I try deleting the highlighted text, the highlighted area still remains on the page (text gone).  So it looks like a yellow rectangle still there where the text used to be.  I cannot seem to find a way to select it.  Even when I reopen the doc, the leftover yellow highlight is still there.The document properties show "PDF version 1.6 (Acrobat 7.x)".  I'm using Acrobat

Is it possible to mark, including comment and stamp, multiple PDF files at the same time (in the same program)?When I grade assignments as a teacher, I can save a significant amount of time if I’m able to go through multiple assignments simultaneously. However, when I place several PDF files side by side, each in its own open "Adobe Acrobat", the stamps and comments are independent for each open PDF. So I have to switch the stamp for each individual PDF?Is there a way to have the three PDF files displayed side by side without them being opened in separate, independent instances of Adobe Acrobat?

I have had a couple clients that I have e-mailed PDF's to say when they are viewing them they have a large number 1 & 2 covering the pages.

Hello - I recently received the Acrobat Pro software.  Users who received this pdf only see page 1. What should I ask them to do to see all the pages in a combined files portfolio? Thank you!

Is there an easier way to rename files within a portfolio besides right-clicking, selecting Edit Value and then Name?  I was hoping to be able to tab from the Name field to the Description field and to any custom fields for each document within a portfolio.  Right-clicking, etc. is time consuming and clunky. Thank you!