Questions

I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

Hi. I'm facing same error but for premier pro. I cant install premier and i also cant update the softwares neither i update the creative cloud.  

Hi there! I have encountered an error saving a password protected pdf in a shared file drive on Windows 11. Once I save a PDF to a folder within the drive, I can access it as normal. However, for once I password protect it and then attempt to save the PDF, I recieve a "This document could not be saved. Cannot save to this filename. Please save the document with a different name or in a different folder" error. Acrobat suggests that the file is a .tmp file as soon as I attempt to save it, thus generating the error.  Is this a bug?  Thank you. 

I am running desktop Acrobat Pro on a 2023 Macbook Pro (Sequoia). I have a document that I have worked with for a long time, but  I can no longer see most of the content in it. I can see the content when I work in Adobe.com, but not on my desktop app. I have removed the checkmarks on smooth line art and smooth images, but that doesn't fix the issue. My use of Acrobat Pro is fairly limited to reviewing and minor editing of documents, so I am struggling to understand the problem. Can anyone help?  I can't upload the document here due to work restrictions, but below is a screenshot of the issue: 

I have this document JavaScript that is suppose to work in conjunction with a fields custom validation script, which is to prevent a user from leaving a field blank. It does not seem to work. In the Console I get:SyntaxError: function statement requires a name1:Doc:Exec Any ideas would be much appriciated. Document JavaScript function isFieldBlank(fieldName) { console.println("Running isFieldBlank on: " + fieldName); var field = this.getField(fieldName); if (!field) { console.println("Field not found: " + fieldName); return true; } var val = field.value; if (typeof val === "string" && val.trim() === "") { console.println(fieldName + " is blank."); app.alert("This field cannot be left blank."); field.setFocus(); return true; } console.println(fieldName + " has value: " + val); return false; } Custom Validation Script event.rc = !isFieldBlank(event.target.name);  

My PDF has all the items tagged and I can access the tags when in the tag panel. But if I try to use the Reading Order tool or view the tags in the Order panel the tags don't show up. Has anyone seen this? Is there a way to fix this?My biggest concern is figuring out if this needs to be fixed being that we are trying to ensure the PDF is accessible. This is a problem I am seeing with just the first page and not the second page. I know I could clear the page structure from Page 1 and re-tag the one page from scratch, but trying to avoid that since I have several docs with this issue. All input is appreciated thanks!! Page 1 Screenshots: Page 2 Screenshot: 

I turned our childcare center's registration packet into a Webform. 60 people successfully completed it. One person says it times out on her. One. She's tried her phone and her laptop. I asked how long it took her and she said 20-30 minutes (which is ridiculously long given the form). I've searched the forum and the only solution I could find was extending the timeout setting that I can't find in our level of subscription (we do not have Enterprise).  Is there a way I can troubleshoot this for her? Do I just need to give this one person a paper/pencil copy and give up?

Product name: Adobe AcrobatProduct version: 25.1.20531.0Adobe acrobat reader crashes everytime I try to open a pdf file. It opens up the file then immediately after a few seconds it crashes down with the following error report:<?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Acrobat" applicationVersion="25.001.20531" build="0" source="Windows-Client" crashType="n/a"><time year="2025" month="7" day="7" hour="13" minute="53" second="24" timeoffset="570" timezone="Cen. Australia Standard Time" crsessionduration="34"/><user guid="e0549c5c-426a-434e-9444-1a29a80f8bbf"/><system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="7966" machine="Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping

1. Adobe Build: 25.1.20529.02. i Mac,  with Sequoia 15.53. Whilst running an OCR on a large document, Adobe (versionBuild: 25.1.20529.0) continuously pops to the front of the tiles which inhibits you to do anything else on any other program. I would be working on MS Word and then Adobe would pop up, you would go back to word, start typing and it would pop back to the front again. I am using an iMac, with Sequoia 15.5. My Macbook Pro and wife's Mac does not do this. I have also reinstalled Adobe, used the cleanup tool and reinstalled Adobe Pro.4. One would expect to be able to continue working while this is running in the background. Any one else experienced this issue or has advice on how to fix it? It ruins your day. Thanks.

I have setup page labelling and it works great if the file is opened in Acrobat.  But open the file in Edge (only one I have tried so far) and the page labeling no longer works. My doc has 1230 pages.  The first 9 include the cover, intro and TOC I have labeled as i, ii, iii ..., the next 1221 start at 1 and go to 1221. When in Edge the user can only pick from 1-1230 which does not correspond to the page labeling so if the user enters page 3 they get ii instead of the labled page 3. I am using version 2025.001.20531 64bit How do I fix this so the labeling is consistent across various different pdf readers?

I'm trying to prepare a form where the signer doesn't need to fill out all signature fields. When I test it the digital signature fills all the signature fields. How do I stop this?

I used to be able to use Acrobat to download PDFS for work with no problem. Now, the save button is greyed out. I have the $37/month Adobe plan. Tried updating desktop app and other troubleshooting steps. Help! I need to be able to do this ASAP for my job. Thanks. 

I have a bank deposit form I created where I want Adobe to add up certains fields based on criteria in another field.  I have two different types of fields I want to incorporate into the formula.Field A1 is the amount $100Field B1 has the word "Cash" listed Field A2 is the amount $200Field B2 has the word "Check" listed In my Total Cash and Total Check fields I am looking for a formula that will go down through the 16 lines of possible deposits where there might be Cash or Check listed and tally up all the Cash in one field and Check in another. I know in excel it would be a simple IF statement and I could do it in my sleep...but my knowledge of JavaScript in Abode is null

I have a PDF template with form fields in Adobe Acrobat that has a barcode object set to QR code. There is a hidden textbox that contains the information the QR object is supposed to encode-in my case it is a shortened URL that will change depending on the item name. When I edit the PDF and manually set the hidden textbox to the URL, the QR code updates just fine and directs to the proper site. However, the QR object will not update and display correctly when I pass the URL into the textbox through a vb.net application. It's passing the same value as what I manually entered and I even set the form field manually in the application just in case there was a discrepancy in the value I was retrieving from SQL. I have also tried changing the value to a custom calculation script and making sure the textbox values passes as a String. The QR code still will not update and displays only the textbox's field name; sometimes it won't scan at all. I have not been able to find any answers onlin

Hello, after deleting paragraphs in a PDF document in Acrobat Reader, my document ends up with lots of empty spaces. How can I reformat the document to restore a consistent format ?Thank you.

I'm trying to understand the differences between these two products as we are bweing charged for both and I think they are the same thing. 

After the update to version 2025.001.20566, I cannot use any of my actions. The error message that I get is "This file originated from a potentially unsafe location and is skipped in this action. Please use Acrobat "Enhanced Security" feature to specify privileged locations for trusted content." When I go to Preferences > Security (Enhanced), the options are greyed out, I can't make any changes. My IT department looked into it and says it's Adobe's fault and I need to wait until the next update. Is this true? It's only affecting the actions feature. How can I get this fixed and get actions to work again?

I am trying to create a form that will count the number of beverages each camp student consumes for breakfast, lunch, and dinner based on the following fields: StartDate - the day the student arrives and registers at camp; ArrivalTime - the time they arrived at camp (before 8:30am, between 8:30am-1:30pm, or after 1:30pm); EndDate – the day the camper disenrolls and departs from camp; ReturnTime - the time the student departed camp (before 12:30pm, between 12:30-6:30pm, or after 6:30pm). Camp_Days - the number of days student is registered in camp (which is a field that calcs the # of days using the StartDate and EndDate); The target fields are: Breakfast, Lunch, Dinner Example:  Mary registers at Camp Santa Cruz at 9am on July 1 and departs camp on July 5 after 6:30pm.   Validation code for the Camp_Days field://Script to calculate difference between 2 dates and display the difference in days  var dd = this.getField("StartDate

Hi Everyone, when opening a cloud document in the desktop app to edit the document, shared comments won't load. I've attached a screenshot. We've already tried upgrades from Windows 10 > Windows 11, driver updates, and the following suggestion found on the forum: In Acrobat, Click Edit > Preferences > General > Uncheck 'Show online storage when opening the file' > click OKClose and reopen Acrobat   Any other suggestions? We have this happening to 2 users. One it is a new issue within the last day, and the other has had the issue going on 2 months.   [personal info image removed by moderator]

I can't find a way to change the default sizes of radio buttons and check boxes in preferences. Are we stuck with 0.25 inch x 0.25 inch? Working with documents having oodles of buttons and boxes, it's painful to have to change each group or box when the default size is way too big. Thanks!

Hello, I am having issues with Acrobat when I use the Accessibility tools. It seems to be linked to Adobe fonts. Interactive Accesible PDF is what I am trying to create. There is only so much that can be done in InDesign for this project - I need Acrobat to function correctly.  1st problem: Adobe fonts corrupt when the document is taken into Accessibility edit mode (any accessibiilty tool, also just opening it and reading with a screenreader the font is corrupt). Corrupt meaning that many letters are missing, there are periods where many spaces should be. 2nd problem: On several files, when I try to reorder the Reading Order or edit tags etc, the app crashes.  I've been on several hours long support calls and screen shares and also posted about this in the InDesign forum. Acrobat was deleted and reinstalledInDesign 2024 was used to create a test version of the files Adobe fonts were replaced in the document and syncing was turned offwe tried working f

For the past week I have received this message whenever I try to open or download and open a PDF. I cleared the browsing history, cache and restarted my computer. Does anyone have any insight?  

Hi, I have been able to connect my work OneDrive to Adobe Acrobat online (browser), but when I try to connect it to the desktop app on Mac, I am getting an error. (See screenshot below) Some FYIs1. I am signed to the same account on both the web and desktop versions.2. I am using OneDrive for business since it is a work account.3. My Adobe account is also a work account.4. It doesn't seem to want to sync.5. I have uninstalled and reinstalled the desktop app. There were no updates available before doing this. If I am able to connect OneDrive via the web browser version of Acrobat, then I have all of the permissions. Thanks for your help in advance. I'm testing this out to help an instructor at my institution. 

 

Getting corrupted boxes when merging one PDF that is in OS Roman encoding (Aerial font) with a PDF that is Microsoft ANSI encoding (Aerial font).   Is this a known issue?