Questions

i already paid monthly subs. money already deducted 2 times. but didnt subscribe on my account. why??  

I first purchased Acrobat DC and then paid for Acrobat Pro a few days later. However, even after uninstalling and reinstalling the software, my version remains Acrobat DC, and I cannot edit or convert any PDF files. A prompt appears, but when I follow the link to the webpage, it says I need to purchase the software. However, the webpage also states that I cannot purchase it again. How can I resolve this issue? Thank you! 

Hola a todos:Estoy intentando crear un PDF desde una web con Adobe Acrobat DC Pro (porque necesito capturar varios niveles) pero me salta el error: "no se puede conectar con el servidor". ¿Cómo puedo arreglarlo?Muchas gracias. 

Hello!I am wondering if anyone can help me with setting up a form in acrobat. I have assigned checkboxes with $ values if ticked. I am then tryin to add a text box to auto calculate by adding in Java Script. However when i go to Check Box Properties, I cant change the field type to checkbox, and I dont see an Actions tab to select run Java Script. Any ideas what im doin wrong? Thanks in advance

HiIs it possible to add javascript to an editable form in acrobat which allows only one text field out of multiple to be filled in? Many thanks

For some reason, the color palette has shrunk so tiny to about a 1X1 tile and it's alsmot impossible to see the color palette. I first noticed this when I used the highlight function on text and then right click the highlight, select Properties, and the color palette appears. Except it's tiny! Only because I'm very familiar with it am I able to click the colors I want, but it's practiclly not functional. I've tried exiting; Ive tried this in the new Acrobat and then rolling it back to the old version; I've tried the Repair Installation option; I've even unistalled it and then dowbloaded a fresh copy from the Adobe... nothing works! I'm still getting a tiny palette.  ...I thought it was associated with my student account (some bug in the organization's version?) but I logged out and signed back in as a different user and still the same! I had decided it was something Adobe did intentionally to phase that feature out... but on the school computers, the feature works normally. I use

Has anybody seen any issues with the latest Adobe Pro patch (March 13th 24.001.20604 )?We have the Adobe online logon prompt disabled via the Acrobat Customization wizard and it's worked well until the latest update. After installing the update, a user recieves the prompt after opening a PDF or if any PDF is in the "recent" list on the user's homepage. If we revert back to a previous update, the issue goes away. 

Looking for help.   Thought it was Adobe Reader - but purchased Adobe Acrobat online package and  same thing is happening.   ON some files, we open them and content is blank, yet we see the content in the Markup image as you can see on these two attachments.    Any ideas?

We deploy the "unified" version of Adobe Acrobat DC 64 bit to computers in our enterprise. We use the bIsSCReducedModeEnforcedEx registry value to enforce "Reader mode" when a user is not signed into an Adobe account, and allows Standard or Pro features to activate once they sign in. This allows us to maintain only one installation of Acrobat.  After the most recent update, 25.001.20432, users are seeing the "Sign In" prompt any time they open a PDF from within the "Recent" files section in Acrobat. They can close the Sign In prompt and continue using the program, but this is an annoyance for users who open and close PDFs all day, and is not the expected behavior. Please advise if this is a known bug, or if there were changes made to the administrative registry values that we need to update, or if we can mitigate this with any changes to Settings/Preferences. 

Recently my daughter borrowed my lap top and installed Adobe Creative suite to access her schoool programs. I have now deleted her details as she no longer needs it, however now whenever I open up a PDF it propmts a sign in page stating that my orginisation (I assume department of edu) requires me to sign in to use. I can just close this window and see the pdf, however it happens every single time I open a pdf and is very annoying. I have always just used the usual pdf reader for my laptop and now it must think I am somehow attached to the Department of Eucation from NSW. See attached screen shot and adivse if you have any ideas how to stop this sign in. I have already uninstalled Adobe and then reinstalled it with no further luck.

Hi There, I have taken over a form and need to change the TO email address so that when the learner fills it out and clicks "submit form" it goes to a different email address that is currently displaying"I canst see to find this email address stored anywhere.When I go to preferenced - identity- I can change the email address there but that changes the From email address, not the TO.Any help would be greatly appreciated.PS - I am not an expert 😞    

Hi i have the same issue and its driving me nuts.  where do i check the add-ins please

I have recently been finding that when I use Outlook 2016 and attempt to preview the pdf attachment, the preview zoom must be at 200% or better. This makes previewing the attachment a waste of time. I have adjusted zoom setting in Outlook and Adobe Acrobat Pro. I have also adjusted window page options in Adobe Acrobat Pro. Sometimes the problem is fixed temporarily but not stably fixed for long. I have recently adjusted in Outlook a Display Setting to Optimize for Compatibility as opposed to Optimize for best appearance.I am wondering if this is where my problem lies. The zoom problem does not appear when previewing Word documents. It is only in the Adobe Acrobat pdf preview.Further, like many other Community users, trying to find the link to post a question is definitely an unpleasant and time consuming experience.

Why does it keep the same name, even if I change the "save as" to a different one?  

I am trying to create a  tabloid/ledger size booklet in landscape in Adobe Acrobat Windows 11.  All the pages I've inserted via images converted to PDF from Photoshop are showing up small in the booklet preview.  I can't figure out what I'm doing wrong or why this is happening.

Where is it? I know I have Acrobat Pro. But if I go to the Protect tool, there is no Redact. Just Restrict Editing, Encrypt, Remove Hidden Information, and More Options. And redacting is not in More Options. I have an up-to-date Creative Cloud subscription, and all applications are updated. Scratching my head…

Hallo,ich habe die Adobe cloud gerade vor ein paar Tagen abonniert. In der Cloud stand ein falscher Kontoname. Da der falsche Kontoname in die Kommentarfunktion von Acrobat übernommen wurde, habe ich ihn im Konto berichtigt. Im acrobat erscheint nun trotzdem noch immer der falsche Name. Hat jemand eine Idee? Was muss ich tun, damit der richtige Namen von Acrobat übernommen wird?

BonjourDepuis une semaine, je n'arrive plus à télécharger correctement ni à ouvrir certains documents PDF. Les pages s'affichent incomplètes, avec des infromations manquantes voire complètement blanches (voir exemple ci-dessous)Jusqu'à la semaine dernière, cela fonctionnait parfaitement. Même mes documents déjà enregistrés sur l'oridnateur et complétés s'affichent désormais incomplets.Pourriez-vous m'aider ? Je fonctionne sur iMAC Sonoma 15.3.2 avec Acrobat Reader Continious Release version 2025.0001.20432

When I tried printing this as a poster this is all that shows. It doesn't give me the option. I had a vid showing the problem but it's too large so here's some screenshots.

I would like to create a "main form" and on the main form have buttons that link to additional forms. So far my efforts haven't worked.

When I look at my 357 page PDF online it is perfect. But when I download and open on my mac desktop - the fonts are all invisible. See attached photo - one online and one in deskop software. I have uninstalled Adobe Pro - did nothing. When other open file it works fine - just not on mine. I was able to open these same files perfect on Tuesday - but not since I upgraded to pro version yesterday. Please help as I need to extract pages and it says its too big online. I'm in Hungary so downloaded from that store (but my language is English).

Our IT department recently upgraded me to a new Windows laptop, migrating all apps, including Adobe Creative Cloud. From there, I installed the latest version of Acrobat Pro, and also updated to the current version 2024.002.20991 | 64 bit. Before the new laptop, I was able to Request e-Signatures directly from the Acrobat Pro desktop app. As of now, after uninstalling and reinstalling Acrobat (plus recent update) and Creative Cloud, I do not see an icon or have the ability to request e-signatures through the Acrobat Pro desktop app.  Among other things, I have tried:- reassigning the registry key to: 1 (as old posts suggested)- switched back and forth between the NEW design and OLD design- logged out/in from Creative Cloud- restarted my laptop I do have a license for Adobe Sign, so I can at the least use the online tool to request signatures, but I prefer to stay within the app. Has anyone else had this same issue? How did you resolve the issue?

I'm guessing the answer will be Pro, but I'm not having much luck finding a side-by-side comparison of the Accessibility feature set. Our organization is downgrading everyone to Standard, and I need to make the case for keeping my Pro license. I remediate PDFs and need to make accessible forms from time to time. Thanks for any advice!

I'm trying to edit the layout of a PDF in Adobe Acrobat Pro DC on Windows 11 and have spent DAYS trying to figure out how to move or delete text boxes. No matter what I do, the only thing Acrobat seems to allow is editing the text within a text box.  Let me be crystal clear: I am not asking how to edit text within a text box; every tutorial I could find on the subject seems only to talk about editing the actual text.  What I'm asking is how to select a text box and either move it to a different position or delete it altogether.  Photoshop, for example, has the text edit tool and the object selection tool; if Acrobat has a similar object selection tool, I'll be damned if I can find it. Thanks in advance.

Hi! I have a two-page fillable PDF, 1st page is the quote, 2nd page is the finished work order. When the user fills in the 1st page, I need the duplicate fields on the 2nd page to autofill but I need that autofilled text on the 2nd page to be editable and if edited it needs to leave the text on the 1st page intact. I know that I can name the duplicate fields the same so that FIELD01 on the 2nd page will autofill when FIELD01 on the 1st page is filled in (and vice versa) but when the text in either of the two fields is changed, it changes in both. What would I need to do to accomplish this? Would it require specific javascript or is there a way to manage this from the Properties? I hope that all makes sense. Thank you so much!! 🙂