Questions

 im trying to open adobe acrobat on my apple mac it jumps once on my home page then just doesnt open

Hello everyone,I am facing a persistent issue with Adobe Acrobat Pro 2024 on macOS (Apple Silicon) where the editing sidebar becomes completely blank/empty when clicking "Edit PDF" or accessing specific tools.After extensive troubleshooting and multiple sessions with Adobe support, I have isolated the exact behavior: Not an installation corruption: Acrobat tools load correctly when running under the macOS root account, but fail on standard/admin user accounts. Fresh Account Behavior: On a brand-new macOS admin account, the tools load once on the very first launch, but the sidebar goes permanently blank on the second launch (indicating an AcroCEF cache corruption or sandbox failure). Exhausted standard fixes: I have already cleared caches, repaired disk permissions, removed AcroCEF folders, disabled 2D acceleration, cleared Saved Application State, and reset firewall settings. No UI Workaround: Since the classic Acrobat interface toggle was removed from this build, there is no way

This will seem like an odd question. I have recently bought a new iMac. I have downloaded and installed all my Adobe programs on the new computer. All that is fine. I didn't remove all the apps from my old computer... just in case something happens to my new one (it's happened to me before). However, in the meantime... I'd like to be able to open PDFs on my old computer, so I figured I'd just download the free version of Acrobat. When I try, it says I have a version of Acrobat already installed... and it won't let me install the free version. So I thought I'd just remove the installed version of Adobat DC. But... apparently Adobe Creative Cloud was automatically removed when I installed the programs on my new computer. OK. In my Acrobat folder on my old computer, I see "Acrobat Uninstaller." But when I click on that, nothing happens. So... is there anything I can do? Or do I just need to delete all my Adobe apps from my old computer? And if so, what is the best way to do this now that

I want the final output to look like this.so that I can easily verify if the OCR was performed correctly. How can I achieve this? I tried following the steps in the link below, but I encountered an error, as shown in the screenshot. 

When double-clicking a PDF in Windows 10 File Explorer, Acrobat gives the above error message.  The same problem occurs when choosing "Open With..." from the context menu and choosing Adobe Acrobat.  Choosing "Open With..." using other applications such as Firefox or Chrome does not produce any error.  Choosing "Edit with Adobe Acrobat" from the context menu opens the file without error.  Opening the file from within Acrobat using File/Open does not give any error. The problem is recent, reproducible, and persisted after doing a repair installation of Acrobat.

In New Acrobat Reader interface, the option Menu → Preferences → Page Display → Always show document page size doesn’t work properly:1. If the option is Checked, the following bug happens:→ the page size and horizontal scroll bar to the bottom doesn’t reach the left side of the screen if Fit to width, Fit height, or Actual size view modes are selected (see screenshot below);→ manually choosing custom view modes (50%, 200%, etc.) eliminates the bug and make the page size and horizontal scroll bar reach the left side of the screen properly.2. If the option is Unchecked, another bug happens that can be reproduced as follows:→ Open a PDF file;→ In “Menu->Preferences->Page Display”, uncheck “Always show document size page”;→ In “Menu->Preferences->Documents”, check “Restore last view settings when reopening document”;→ In the right-side panel, click “Resize the page to fit vertically within the window”;→ Close the PDF file;→ Open the PDF again and see that the static page size a

Hello! Recently we have had a user encounter an error when using Adobe Acrobat Pro that states the following: Cannot find or create the font ‘Helvetica’. Some characters may not display or print correctly. I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.  I have also repaired and reinstalled Adobe Acrobat.  Any insight would be greatly appreciated. 

My long-running Adobe Acrobat will not open on my Mac desktop.  Just a Mac error message stating the application cannot be opened.Re-starting the computer did not resolve the issue.Mac software is up-to date: 26.7.1Is this caused by the recent Adobe update?  App info states it was modified yesterday on 10/7/2026 and is showing version 26.002.22008.Anyone else having issues with Acrobat on their Mac?

Hi Adobe Support, We are experiencing an issue with the snapping/measurement tool in Adobe Acrobat.The issue is that when selecting or moving an object/image in Adobe Acrobat, the snapping/measurement guides do not appear or function correctly, preventing accurate alignment, measurement and positioning. We have already completed the following troubleshooting steps:Checked Adobe's support guidance for the issue. Reinstalled Adobe Acrobat as recommended. Tested the snapping/measurement tool again after the reinstallation. The issue persists, and the snapping/measurement functionality is still not working as expected.Could you please advise on further troubleshooting steps or let us know if there is a known issue with this functionality?Please let us know if you require any additional information, screenshots, logs, or diagnostic files.Regards,

I’m trying to create a work order form and need to implement a check box and text that’s only displayed if one or multiple check boxes (a couple of pages later) are checked.I have found some suggestions using third party software but that’s not an option (I’m not allowed to buy those) and something that’s called “Adobe Acrobat Sign” but that’s not available to me either.I’d appreciate any tips and solutions.

I created the form in Adobe Pro, programmed the Submit Button based on program requirements, and saved the form. I sent test emails with the form back and forth between my Outlook account and my Gmail account. The form worked fine, including the Submit button sending me the completed form in a complete .pdf just as I had programmed for the button. When I sent the form to coworkers using my Outlook account, they can complete the form, but they can’t Submit the form. Please advise on possible issues that would be causing this. We have tried other browsers and downloading the form first. Nothing has worked. I have attached the error message my coworker received.

I'm running Acrobat Pro version 2026.002.21996 and have noticed a significant decline in performance over the last several releases. Acrobat feels progressively more sluggish with each update compared to how responsive it was a few versions ago.The delays are most noticeable when navigating the application. For example, when switching between open PDF tabs, it often takes 1-2 seconds before the selected document fully renders. Similarly, clicking the Home button results in a noticeable delay before the Home page appears. These delays occur throughout the day and make the application feel unresponsive compared to previous versions.Due to corporate policy restrictions, I have Protected Mode disabled and cannot use Acrobat's cloud sharing or upload features from within the desktop application when on. I would like to know whether there are settings, features, or recent changes that could be causing this performance degradation and what can be done to restore the faster, more responsive ex

macOS TahoeAdobe Acrobat Pro 2026.001.21691I cannot review a compare without Acrobat immediately crashing. I have used the Adobe Acrobat Cleaner Tool, which made the program work once. After that, it started crashing while reviewing compares again.In further detail, Acrobat will perform a compare between two documents, but as soon as I start to scroll or click a comment in the compare, the program freezes and crashes. I have reported each crash.Would you be able to look into this? Thank you!Edit: The PDFs used are company PDFs that are generated from InDesign version 21.4.1.

I was told that Acrobat Pro from within Creative Cloud contains AI Assistant. I installed Acrobat Pro from within my Creative Cloud desktop (version below), but I do not see the button to use AI Assistant. Should I actually have AI Assistant within the Acrobat Pro copy I installed? If so, how do I access it?Continuous Release | Version 2026.002.21996 | 64-bitVersion File Version: 26.002.21996.0AGM Version 8.000.00005 | 64-bitCoolType Version 11.000.00003 | 64-bitCore Version 26.512 | 64-bitJP2K Version 5.000.00000.59580 | 64-bitThanks. Best regards.

Good day. How can I combine a two-page image (ID card) into a single-page PDF?

I am unable to redact pdfs. The prompt I am getting is installation issues. Can anyone please guide me?

I have an Outlook PST file and need to convert all my emails to Adobe PDF. Is there a simple way to do this in bulk while preserving the email formatting and attachments? Any recommendations?

有人知道為什麼螢光標示檔案後，在Google雲端硬碟變成這樣？原本前幾天的都不會！突然這兩天的變成這樣？這兩天我都在研究如何能夠讓字型嵌入檔案，是動到了什麼設定？

Does anyone know why text highlighted with the Adobe PDF highlighter pen appears as black outlines with yellow comments when viewed in Google Drive?It wasn't happening a few days ago, but it suddenly started showing up like this over the past two days! During these two days, I've been researching how to embed fonts into files—did I accidentally change some settings?  

Hello, I am currently experiencing issues with Adobe Acrobat using 20+ GB of RAM when trying to use any acrobat functions from organizing pages to OCR. These are not large files (>100MB). I’ve been able to consistently reproduce the issue with multiple different files and on multiple devices including PCs fresh out of the box.  I have reproduced the issue on W11 24H2 and 25H2, On Acrobat Version 25.001.20997. Tested it on both 32 and 64bit. Uninstalled and reinstalled acrobat. Tried doing a full reinstall of the computers OS. Protected mode is disabled.  Systems have 32GB of DDR5 RAM, an i7 with an M2 SSD. It seems like from my research this is just a consistent issue with Adobe as I’ve seen reports of this same issue going back 10 years. Is there ever going to be a fix?

I’m having an issue that started about two weeks ago where anytime I use the add text comment tool and click on the page to write something this black box appears.  I can type but can’t see what I’m typing. If I click off the comment I can see the text fine but if I click on it to edit it the black box comes back.  I can also highlight the text and see the words but the black box remains on any part not highlighted. Acrobat is updated, windows, and my graphics card are all updated.  I’ve also uninstalled and reinstalled acrobat entirely.  The problem started randomly.  I’ve also messed with the rendering settings in preferences.  Any ideas?

Need some assistance editing an incorrect email using the Adobe Sign tool in Adobe Acrobat Pro DC. I have the latest Adobe Acrobat Pro installed on my Windows machine. 

Much of our catalogue of sheet music has covers created as A3 landscape spreads (front and back). When collated, the cover PDF is inserted as first and last pages. The first is cropped on the left to A4, and the back cover cropped right. For years this has worked fine.Now when I print a booklet, the covers look fine on screen preview, but when printed the whole A3 cover is reduced at rotated 90 degrees to fit on A4 (same front and back). If I open the PDF in another program (e.g. PDFX) there is no problem, so I assume error is with Adobe - perhaps a recent update?At the same time, where covers have a white background they are printing out with a slight tint. Likewise with some, but not all, pages. Again, this wasn’t a problem before. Why?I don’t know how to start fixing these - any suggestions please? Sarahemersonedition@juneemerson.co.uk

Tengo un problema para firmar PDFs en Adobe Acrobat DC / Reader en macOS usando un token ePass2003 / FEITIAN / Macroseguridad.El módulo PKCS#11 que tengo cargado en Adobe es: /usr/local/lib/libcastle.1.0.0.dylibAdobe reconoce el token/certificado, pero al momento de firmar aparece: Error PKCS#11Código de error: 0x30También probé con AutoFirma y aparece un error relacionado con que no encuentra la clave privada asociada al certificado.Ya probé reiniciar la Mac, reinstalar Adobe, quitar y volver a cargar el módulo PKCS#11, desconectar/reconectar el token y revisar el certificado en el llavero de macOS. ¿Alguien logró hacer funcionar ePass2003 en Adobe Acrobat sobre macOS? Me serviría saber versión de macOS, si es Intel o Apple Silicon, versión de Adobe, driver usado y ruta exacta del módulo PKCS#11.

I had to reinstall Adobe Acrobat Professional 12.0 Win UE otherwise known as Adobe Professional DCSoftware installs fine after I enter the Product Serial number.  I have both the Product Code and Serial Number.When I launch the application, it asks me to login to my adobe account using the QR code it presents to activate the software. I do that and it says successfulI then go back to launch the application, and it again asks me to activate the software.  I have tried 10 times.  No luck. Any suggestions how to get around this issue?