Questions

We tried uninstalling and reinstall, repair, copying the agm.dll file from a working envirement. But nothing seems to work. We even used an old version of adobe but when the users login again the issue is still there.

I've been a long-time user of Adobe Acrobat Pro products for over twenty years, and during that time I have never had trouble digitally signing documents until now.  In the past month or so (Sept-Oct 2020), I've noticed that if a colleage sends me a PDF document to sign after already having signed it him/herself, I cannot add my signature field to it.  The document is locked for any further editing, including adding form fields such as digital signatures.  The Fill & Sign features also does not work because the first author of the document did not add a second signature field for me to sign. The only workarounds I've found that work are: 1) Ask the person to go back to the original unsigned document, add two signature fields, sign one, and send to me to sign the other; and 2) Just send me the original unsigned document, I add a signature field for my signature, and send to the person to then add the second signature.  While these do skirt around the problem

I am having a recurring issue with Adobe PDF printing preferences and wanted to see if anyone knows of a permanent fix.When I try to print to Adobe PDF from Microsoft Office products, the PDF sometimes fails to create and instead produces a log file with the following message:“Aptos not found, using Courier.”“Warning: PostScript error. No PDF file produced.”I have found that the issue is fixed if I go into Adobe PDF Printing Preferences > Adobe PDF Settings and uncheck:“Rely on system fonts only; do not use document fonts”However, this setting keeps reverting back to checked after a few weeks. I have unchecked it numerous times, but it does not stay that way permanently. I am not sure if it is being reset by Adobe updates, Windows updates, Microsoft Office updates, or something else.I have been dealing with this issue for several years, and I find it very frustrating that it still has not been permanently fixed. This is not a one-time issue. It is a recurring problem in a paid Adobe

This pop up window appears everytime I open Acrobat Reader and no matter what options I have tried turning off after numerous Google searchs, it still persists.Please tell me how to stop this happening as it’s incredibly annoying!Thanks

Hello,I'm looking for assistance from an Adobe employee or Community Manager with an activation problem affecting my legitimately purchased Adobe Acrobat Pro 2020 perpetual license.I purchased Acrobat Pro 2020 directly from Adobe for nearly $500. The product is visible in my Adobe account, and I have the original serial number and purchase information.I am now installing the software on a replacement computer running Windows 11. The previous computers on which I installed Acrobat have been completely wiped, and I can no longer access those installations to deactivate them. Activation now fails because the maximum number of computers has been reached.I contacted Adobe support and was transferred to the perpetual license team. They advised me to use the Adobe Community Forum to request assistance because the product is no longer supported.I have also reviewed discussions from other Acrobat 2020 owners experiencing the same issue, including this discussion:https://community.adobe.com/ques

Please provide more detailed instructions for Mac users to disable the “Share text to WhatsApp” prompt when selecting text:“Share text to WhatsApp” prompt appearing in “quick actions” when selecting textI want to keep using quick actions when selecting text; I only want to remove the WhatsApp prompt from the available quick actions.I'm using Acrobat Pro in "Classic" View mode.Version 2026.001.21745 | Unified App | Licenses: Acrobat ProMacOS 15.7.7I've disabled "Show 'Send to WhatsApp' shortcut" in Settings > General :Acrobat Pro Settings > General. “Show Send to Whatsapp” option is disabled.I tried editing “~/Library/Preferences/com.adobe.Acrobat.Pro.plist” using the free Prefs Editor app: https://apps.tempel.org/PrefsEditor/ All keys containing “WhatsApp” in com.adobe.Acrobat.Pro.plistThere's no value or key containing "EnableThirdPartyWhatsappShare", however there are keys that contain "WhatsApp". I set both of the following values to "NO"WhatsAppShareShortcutEnabled > Item

We have users using the Adobe Acrobat Pro 2020 Perpetual License, will they still work and can we still use them?

Hi all I have been trying to troubleshoot the issue of opening PDF files via SharePoit using the desktop app. I have searched high and low but have not come across a permanenet solution. One of the strangest things is that some users can open PDF files via Adobe Acrobat without issues, while others cannot and it seems to open via the web browser as default, here is a list of everything I have done to troubleshoot this issue: 1. Changed the settings in SharePoint for all documents to open using the desktop app2. Acrobat has been changed as the default PDF handler in Windows 113. Removed Enable Protected Mode at startup in Acrobat4. Enabled Adobe Acrobat for Microsoft 365 for the whole organisation via Integrated apps4.1 Once this had been depolyed this had a mixed bag of results, some users could open PDF's on the web via Adobe but when trying to open it using the open in desktop button we were met with the error: There was an error opening the document, The file name, directo

I'm using Windows 11.  I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open.  If I move it to the third monitor sometimes it shows in triplicate.  This is visually distracting and uses up my taskbar space.  If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

Hello there,I am having troubles using Droplets on macOS Sonoma.I followed the standard procedure to create a droplet from Acrobat > Print production > Preflight > Convert font to outlines (for example), setting up Fail/Success folders and saving it to the desktop. Drag-and-dropping a PDF (or several) on top of the droplet icon returned this error:Initially thinking it an issue with permissions or notarisation, I held down Option and tried again, this time making a Forbibben sign appear on the droplet icon. Is this a known issue with creating/using droplets on Apple Silicon? 

Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscriptionOS: Windows 11 Home 25H2, build 26200.9550Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop SUMMARYSince mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing. A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:- 2026-09-23 14:17 -> 14:18: Acrobat.exe went from 205 to 10,000 USER objects (the per-process cap) within one minute, right after a second Acrobat window opened a PDF. Session total went 3,577 -> 13,241. The PC froze about 30 seconds later.- 2026-09-23 14:42: a freshly launched Acrobat.exe, sitting on the Home screen with NO document open, owned 12,1

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement.  I also tried to disable enhanded security and protected mode, but that does not seem to help either. Do you have any suggestions, this is quite annoying. 

I have an old pc using Windows 7 (64-bit). The hardware wont work with Windows 11 so I cannot upgrade that. Is there a version of Actobat Reader available that will work with my OS? I found a version for Win 7 (32-bit) and I started to install that, but after downloading and starting the Install part, suddenly it stopped and gave me a “Failed” message.Could it be that the 32-bit version should work with Win 7 (64-bit) but there is some software missing from my pc that I need to install first?Whatever the problem is, I would like to use Acrobat Reader if possible.Thankyou for any help

Hello,  I get the error (14) everytime when trying to zoom in to documents and scrollingVersion: 26.2.22031Windows 11 

I am subscribed to Adobe Standard which allows me to EDIT. However, I am unable to use this feature: unable to insert or delete or combine. These features are greyed out.

Adobe Acrobat Pro – QES mit deutschem eHBA (medisign) möglich?Hallo zusammen,ich möchte medizinische Gutachten direkt in Adobe Acrobat Pro unter Windows 11 mit meinem elektronischen Heilberufsausweis (eHBA von medisign) qualifiziert elektronisch signieren (QES gemäß eIDAS).Der eHBA verfügt über ein qualifiziertes Signaturzertifikat und eine Signatur-PIN.Meine Fragen: Kann Acrobat Pro den eHBA über PKCS#11 oder CSP/KSP direkt einbinden? Welche Kartenlesegeräte, Treiber oder Middleware werden benötigt? Ist eine QES direkt über „Digital signieren“ möglich, idealerweise im PAdES-Format? Ziel: PDF öffnen → mit eHBA und PIN qualifiziert signieren → fertig. Ohne externe Signaturplattform oder zusätzlichen Upload.Hat jemand Erfahrung mit dieser Konfiguration oder eine funktionierende Lösung?Vielen Dank! 

How do I sign up for a FREE ACCOUNT that allows me to open PDF's received in my email. I have brain damage so I am limited. I don't use Adobe for fancy, multiple purposes -- just opening photos and such received in my email. I used to be able to easily use Adobe but the world has become too complex for me. Please help. T/Y (10/24/2026)

After updating to Acrobat 26.001.21771 (Windows 11 Pro, x64), Acrobat crashes immediately when opening certain PDFs: the window opens, shows a blank page, then closes. Windows Event Log shows an APPCRASH in Acrobat.dll 26.1.21771.0, exception 0xc0000005 / 0xc000041d, fault offset 0x33a57ff (deterministic, same offset every time). Previous Acrobat versions opened the same files fine, and Chrome still renders them correctly.By bisecting the PDF I isolated the trigger: a hidden Text (sticky note) annotation (/Subtype /Text, /F 2, /T "ISDOC", UTF-16 /Contents) inserted by the Czech invoicing service iDoklad (PDF producer: PDFsharp 1.51.5185 into every invoice it generates. Removing this single annotation fixes the file; a blank page containing only this annotation reproduces the crash (sample attached - no appearance stream, no attachments, no fonts, no images needed).This affects every invoice issued by iDoklad (a widely used Czech invoicing service), so the impact is broad.Steps to repro

I have Acrobat Pro (the latest) through my employment. We had an outside company scan 600 files for us and many have pages that were scanned as one document instead of separated out. Those that should have been separated can vary in pages, therefore the split tool in my program is useless for such a large project as you can only select one specific number of pages to split out for the whole document. On the online Adobe Acrobat site, I can see that it looks like the Acrobat PDF Splitter is there, which I have used in the past and is perfect for the project, but when I try to use it, it asks me to upgrade to Acrobat Pro. I know there are other ways to do this, using the extract tool or other ways, but this is a very large project and those ways are too time consuming for what I have. Any suggestions? 

Hello,We would like to ask a question regarding the wording currently used in the Swedish version of Adobe Acrobat Reader when validating electronic signatures in PDF documents.We have noticed that, in some situations where Adobe Reader cannot establish trust in the certificate chain, the signature is presented as "Felaktig" (Faulty/Incorrect). We seem to recall that similar situations were previously presented as "Okänd" (Unknown).Could you please clarify whether this change was intentional?Our concern is that the word "Felaktig" may be interpreted by users as meaning that the electronic signature itself is invalid, corrupted, or otherwise defective. However, in the cases we have observed, the underlying issue appears to be that Adobe Reader is unable to verify the trust chain because the issuing certificate is unknown or unavailable.We are therefore wondering whether "Felaktig" is really the intended translation for this validation status, or whether a term such as "Okänd", "Kunde in

In Acrobat Pro (old version) I can prepare PDF file with separation by:PRINT → Advance Print Setup → Color: Separations → ok → print I receive PDF file with each color separation on separate page. After change to new version of the program, when I prepare PDF that way I receive 1 page instead of each separation on each page individually. (eg. CMYK + P485+P122 → 6 pages PDF) 

I have an end user who is using Acrobat Pro and they have tabs when they open up multiple PDF files along the top of the application.They have multiple screens so they will sometimes drag one tab over into a second screen to get two windows of Adobe running so they can look at both PDFs at the same time. Easy and simple so far. The issue is that they cannot drag an open PDF in a Tab back into another instance of the application. They are expecting the behavior similar to something like Google Chrome where you can have multiple windows open and then drag tabs over to recombine your windows. Is there some setting somewhere that I am missing or some feature that I need to make sure is turned on? They state that they have Adobe at home and they are getting the expected behavior, but on the work PC they are not. Any assistance would be greatly appreciated.

Why is there no option to delete a web form on Adobe Acrobat Sign?  I’d love an explanation why Adobe would not add this feature.  I don’t want to disable & hide it. I want the forms I wont be using GONE.

When I try to delete certain pages, Acrobat DC won't let me, and I get this error notice: "One or more pages are in use and could not be deleted." I have tried the following:1.    Setting the setting "View documents in PDF/A mode: to "never" (from default "only for PDF/A documents")2.    Repairing installationNeither of those worked. I've searched the forums and this seems to have been a regular problem, but none of the recommended solutions work.Help!