Questions

I can’t get updates for my Adobe Acrobat on macOS for a while. I’m using Help - Check for update for manual update control but I get an error saying “ An error occurred. Please check for updates again later. Error: 1782”Currently I’m on Acrobat version 2025.001.20937 and macOS 26.3 (M1 Pro Macbook Pro)Does anyone have any idea what may be the reason?

I've noticed that if I take a PDF with clickable website URLs and then use Acrobat to save a certified copy (by selecting “E-Sign” and then “Save a certified copy”) , then afterwards the website URLs are no longer clickable. They are still formatted as URLs (blue colour and underlined), but they're no longer clickable.Is there a way I can preserve clickable website URLs?

I have Adobe Studio and it works on my Mac. I cannot get the Premium features on my iPad. Any suggestions as how to proceed? I have logged out, shut down my iPad and restarted. I logged back into my account and it shows the image capture below. When I ask it to restore purchases, it cannot find any. 

I have installed Adobe Acrobat X on a new computer.  The software indicates that the activation limit has been reached.  Further it asks me to deactivate the software on the old computer.   I did this.  However the new installation does not acknowledge that.  It keeps asking me to deactivate the software on the old computer despite the fact that I already did it. How do I get the software activated?

Once upon a time….I published a book using then-new POD/PQN technology (1999). I created the book using QuarkXPress 3.31r5, that I no longer use. It was a fairly complex layout with multiple fonts used (one might say it was “over designed,” but I am unwilling to denigrate my former self). Several of those old fonts were Type 1 fonts, no longer supported in printing workflows.The book needs to be prepared for reprint for the author’s backlist. I have access to the old backup files but may not have access to a machine to run the old version of QuarkXPress under which the file was originally built. I can substitute current versions of some of the fonts used, on my present system—in fact, I just acquired the current version of Adobe Garamond Pro (the body copy for 80+% of the novel); alas, the old .pdf file (created back in the day, sometime in 1999) still does not render Garamond when I display it on my system (Mac OS Monterey, using Apple Preview). Preview shows instead a Times NR-like f

Hi, why is adobe using nearly 90% of my systems RAM while i am managing my document? every time i make some changes in the  organize pages, it does new minature previews and the ram usage counter is rising up? The document is only 26 pages great. When i deinstall and reinstall the software, the ram usage is barely climbing, but once i add another page, it uses the double amount of ram. Very strange error. Im open for Adobe Alteratives.

What is the deal?

I'm attaching the message that appears when we try to open a specific PDF. The problem is that it disappears, and then no message appears that the installation has finished.However, the PDF still doesn't open correctly.We've already tried reinstalling the app.

Hi All. It has been brought to my attention that this website presents SSL warnings when end users try to access it. I believe the reason is that the FQDN hasn’t been included in the SAN. Is anyone else noticing the same thing?

Amal, an Adobe Employee has been answering that this is a feature of Select Tool of Adobe Pro/Reader. Anyone has a better answer than that?Here are links to when Amal that it is, but surely there's a tick box to remove this.https://community.adobe.com/t5/acrobat-discussions/what-is-this-strange-box-near-my-mouse-cursor-how-to-remove-it/td-p/10633133https://community.adobe.com/t5/acrobat-discussions/how-do-i-get-rid-of-the-strange-box-near-my-cursor/td-p/12335275 Here are other links that really didn't receive any answers or options only available on older versions of Adobe:https://community.adobe.com/t5/acrobat-discussions/pointer-has-a-box-attached/td-p/11116213https://community.adobe.com/t5/acrobat-reader-discussions/gray-box-next-to-cursor/td-p/13044812Issue is, there's this annoying gray box beside my cursor. Whenever I try check other computers, some does some doesn't. If you ask the version I have, I have the most updated one freshly downloaded from the website. Anyone can h

Good morning, So, I use Adobe for the multitude of PDF’s I get on the daily.  However (and I don’t know how many times this has caused me issues in the past or made me look foolish, as I have never noticed this before) when I went to view many of my previous doc’s one after another, towards the end (there were lots) I realised that Adobe was opening documents at the last place I was on when I closed it last, i.e. at the bottom.  Considering I was just scrolling down to see if a certain doc was present before closing them, I likely missed the one I wanted.  I personally think this is a terrible feature, but others may find it useful, so no judgements. However, to the point of the matter.  I searched how to turn this feature off, only to find that it was one I had to specifically turn on to stop another issue previously, (How do I stop Adobe from changing my view and page settings because of the settings used when the document being viewed was created?).  The issue with that is that I am

Hello everyone,I am writing on behalf of a government entity and National Root Certificate Authority (CA) based in the Middle East.Since April 2025, we have been attempting to contact the Adobe Approved Trust List (AATL) team via the official email address: aatl-info@adobe.com. We have sent several follow-up inquiries over the past few months regarding the status of our AATL application/onboarding process; however, we have yet to receive a response or an acknowledgment of receipt.As a national-level provider, it is critical for us to align our digital signature services with Adobe’s trust standards to ensure our citizens' signed documents are natively trusted within Adobe Acrobat and Reader.We understand that the AATL team likely handles a high volume of requests, but given that nearly a year has passed since our initial outreach, we are concerned about the status of our communication.Could the community or an Adobe representative please guide us on the following: Is aatl-info@adobe.co

Adobe Acrobat : Acrobat ProContinuous Release | Version 2025.001.21184 | 64-bitPDF Documents that are scanned, give this error upon opening in PDF reader. “Cannot find or create the font TimesNewRomanPSMT. Some characters may not display or print correctly”We have tried all the solutions that are provided in the forum for this issue. We have also un-installed Adobe, rebooted, re-installed the latest version. Updated Windows to the latest patch there is. Also updated the local machine updates via manufacturer (HP-HP Support Assistant, Dell-Dell Command Update, Lenovo-Lenovo System Update).So far none of the solutions seem to work. It looks like a repetitive problem but no older solutions seem to resolve it. Any help will be appreciated. 

In Acrobat Pro, when I have a page zoomed in I use arrow keys (left, right, up, down) to scroll the page or to go to the next/prev page. But sometimes when I switch from another window arrow keys move toolbar (the one on the left side of the window). So I have to click on the document’s page to set focus on it because it seems that focus gets set to the toolbar for some reason. How do I fix this?

My cursor is picking out letters instead of words, when tagging a document.  This is happening on multiple documents and not jus this one.  What am I doing wrong?  

I literally have one more issue to remediate on a document before completing and I am getting “Other elements alternate text - Failed”. It seems to be selecting the box before the text. How do I fix this? I’ve attached an image. Thanks

Bom dia! Não consigo atribuir o perfil de cores correto no meu arquivo de sublimação, com o arquivo aberto atribuo o perfil e salvo, porém, ao abri-lo novamente fica descrito com RGB sem formatação. Ou seja, perfil não foi incorporado. Podem me ajudar?

Hello,I am writing on behalf of a UAE based member in the AATL program. We are an existing member of the Adobe Approved Trust List (AATL).Since June 2025, we have been attempting to reach the AATL team via aatl-info@adobe.com to add additional trusted certificate policy OIDs under our Root CA. Despite numerous follow-ups, we have received no response.As a national entity, this delay is impacting our service delivery. Could the community team please help us escalate this to the AATL technical committee? Our latest audit and CP/CPS are up to date and ready for review.@Meenakshi Negi, ​@Tariq Ahmad   — I would be grateful for your assistance in moving this forward.

Can’t find redact tool in Acrobat 2020 - have looked pretty well everywhere. 

In the web based Acrobat app, I've created a e-sign template. I would like to create a second version of this template with minor modifications and there doesn't seem to be any 'save as' or 'copy and paste' capability for templates? What am I missing? 

I hate this platform with a deep deep passion. I used to love all other adobe products and was a paid subscriber. When I started a 3-year project that required Acrobat Pro, I switched to that. It takes forever to use functions that do not work, work arounds, and as of the moment, simple FG highlighting is highlighting my entire document all of a sudden. I did nothing different. I’ve closed out, I’ve spent way too long searching the internet for a soluitation. I FG HATE ACROBAT PRO. Yes, I have all updates. Yes, my subscription is paid. Yes, I’ve downloaded the right app. However, If you go to Help and ask Is this Pro? It does not know. So frustrating that I will be leaving all adobe when this thing is over. 

Hi!When I open a pdf file in a network folder, a file"debug.log" appears in the same folder.Use Abobe Acrobat DC 21.007.20091

I have a pdf template I downloaded and put all my information into. However, it has 5 columns at the bottom and I need to add a 6th column. If you look at the attached pdf, down at the bottom, the first column says “vaccine administered”. I need to resize the 5 columns and add a new column all the way to left that is titled “Admin Date”. How can I do this? Thanks for any help.

I have 24 PDFs and want to open them with a right-click (context menu). However, only with up to 15 selected files Acrobat appears in the context menu. When I have 16 or more files selected, the context menu shows another app (Notepad++), but not Acrobat to open the files.Why is this? Does anyone else notice this as well?This is not a big problem. I am just curious.I have an Acrobat Pro subscription, latest release 25.001.21184.

We tried to convert a PostScript file containing /Shading with Domain of [0 100.00128] and the same function Domain to PDF file using Adobe Acrobat Distiller (find minimal samples `test.ps` and sample job options `min_joboptions_shading.txt` attached). The resulting PDF file (ex. `test.pdf` attached) fails to properly render on Adobe Acrobat (version tested 2025.001.21184). Scrolling through pages containing the Shading throws an error “A drawing error occurred”. Upon closer investigation, Distiller seems to have “truncated” or rounded Function Domain float value from 100.00128 to 100.0 (`screenshot_domains_after_distill.png`). It is likely a problem in itself (as the Function Domain should be a superset of Shading Domain), but we are not sure this is exactly what causes Acrobat drawing error on the page. Some other PDF readers we tried managed to open and render this PDF. Expected behavior: Distiller maintains PS /Shading info. PDF produced with Distiller is properly displayed using A