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Participant
October 11, 2021
Question

Scrambled tekst

  • October 11, 2021
  • 3 replies
  • 670 views

We are running into a strange issue with Acrobat Standard when viewing PDF documents sent to us by a client.

Some of the text appears to be scrambled and unreadable, yet the document looks fine when opened in any Internet browser and even free version of Adobe Reader.

But a other user can see the document correct.
It's on a Server 2019 and Server 2016 where this issue appears.
They are working with RDS call.
Other users don's have problems with a document only one user?

 

So far we have tried:

 

- Repairing Acrobat

- Updating Acrobat

- Fully reinstall Acrobat

- Disabling Document Protection

- Deleting the Adobe appdata o for that user 

But all makes no difference

This topic has been closed for replies.

3 replies

Bevi Chagnon - PubCom.com
Bevi Chagnon - PubCom.com
Legend
November 8, 2021

It's probably because the fonts were not embedded into the PDF at the time is was exported from the source document (such as from MS Word).

 

If possible, open the original source file in Word (if that was the source application from which the PDF was exported) and embed the font following these instructions:

 

If that's not possible, try embedding the fonts within Acrobat. Open the PDF on a computer where the fonts appear normal and follow these instructions:

 

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
AkanchhaS8194121
AkanchhaS8194121
Legend
November 8, 2021

Moved to  Acrobat

Ria Tagra
Ria Tagra
Inspiring
October 12, 2021

Hi,

 

Thank you for reaching out to us. Could you please help me with the affected file via private message?

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. You can then type your message and send image/video from the given options.

Thank you for your time and cooperation. Your response awaited.

 

Regards

Ria

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