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Brian362059310fu9
Participant
March 20, 2024
解決済み

Search result jumps back to the top of the page after performing an action

  • March 20, 2024
  • 返信数 1.
  • 899 ビュー

Example:

I run a search that returns 8 matches on a page.  I use the "next result" arrow in the search toolbar to flip through the results.  I stop at 4/8 results and select to highlight the text.  I click the "next result" arrow again to continue on.  Instead of going to 5/8, it starts back at 1/8 again.

 

A few things i've noticed with it's behavior:

  • It only jumps back to the top of the current page, not the entire document
  • It will continue on properly to the next result if I am on the last result of the current page OR there is only 1 result on the current page**

 

**If I stop to highlight at 7/8 of the current page and click next it will jump back to 1/8 of that page.  If I stop to highlight at 8/8 of the current page and click next it will go to 1/X on the next page.

 

This happens for any type of tool I try to use while in the middle of flipping through search results.  Highlighting, commenting, bookmarking, etc.  Is there a setting that can modified somewhere so that the search results continue on where I left off?  It can be frustrating to flip back through all the previous search results again and again when there are 15+ results.

    このトピックへの返信は締め切られました。
    解決に役立った回答 Amal.

    Hi @Brian362059310fu9 

     

    I hope this message finds you well. Thank you for reaching out.

     

    Regarding the issue you've encountered, could you please confirm if it's specific to a particular PDF file or if it occurs with all PDFs? If possible, try opening a different PDF to see if the problem persists. If the file is stored on a shared network or drive, kindly download it locally to your computer and attempt to open it again.

     

    Could you also verify the version of Adobe Acrobat DC you are currently using? You can find this information by navigating to Help > About Acrobat. Ensure that you have the latest version (24.01.20604) installed. If not, please go to Help > Check for updates and install any available updates. After updating, it's advisable to reboot your computer to ensure the changes take effect.

     

    For Windows users, you may attempt to repair the installation from the Help menu as well.

     

    If the issue persists, I recommend resetting the Acrobat preferences. You can follow the instructions outlined in this article: How to Reset Acrobat Preference Settings to Default.

     

    Please try these steps and let me know if the issue persists or if you require further assistance.

     

    Regards

    Amal

    返信数 1

    Amal.
    Amal.解決！
    Legend
    March 20, 2024

    Hi @Brian362059310fu9 

     

    I hope this message finds you well. Thank you for reaching out.

     

    Regarding the issue you've encountered, could you please confirm if it's specific to a particular PDF file or if it occurs with all PDFs? If possible, try opening a different PDF to see if the problem persists. If the file is stored on a shared network or drive, kindly download it locally to your computer and attempt to open it again.

     

    Could you also verify the version of Adobe Acrobat DC you are currently using? You can find this information by navigating to Help > About Acrobat. Ensure that you have the latest version (24.01.20604) installed. If not, please go to Help > Check for updates and install any available updates. After updating, it's advisable to reboot your computer to ensure the changes take effect.

     

    For Windows users, you may attempt to repair the installation from the Help menu as well.

     

    If the issue persists, I recommend resetting the Acrobat preferences. You can follow the instructions outlined in this article: How to Reset Acrobat Preference Settings to Default.

     

    Please try these steps and let me know if the issue persists or if you require further assistance.

     

    Regards

    Amal

      B
      Brian362059310fu9作成者
      Participant
      March 20, 2024

      Hi Amal,

       

      It is consistent across all PDF documents regardless of whether they are local or on a network share. It is happening in all versions of both Acrobat DC as well as Acrobat reader.

       

      Acrobat version: 23.8.20533

       

      We have tried re-installing and repairing.  We have tried using the base DC version we have available (19.12.20034) prior to applying any patches.  It is not a version issue.

      We have tried resetting preferences, both in Appdata and the registry.  We have tried brand new windows user profiles.  We have tried admin/non-admin accounts.

       

      It happens on my home computer as well as my work computer which are two completely different environments.  Given the consistency if you tried it yourself I feel like you would be able to replicate it as well.  If there is not a setting somewhere that can adjust how it behaves I assume this is just how the search tool for Adobe functions, and if that's the case that is fine, I would just like acknowledgement from Adobe that this is the case and maybe it's something they can look into fixing in the future.

      Amal.
      Amal.
      Legend
      March 22, 2024

      Hi there

       

      Have you tried updating the application to the new version 24.01.20615 from the help menu and resetting the Acrobat preferences as described above?

       

      Let us know how it goes.

       

      ~Amal

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