RoboHelp

Hi AllI'm creating a help project in RH 2020 and created drop down text while in edit mode. When I display the created help files in browser, the drop down text open a new window, I want them to be displayed on the same browser window as drop down text. Any brilliant ideas to fix this? Regards

New to using RH2020. Struggling to generate output. I get a message that says, "Windows cannot find 'C:/RoboHelp Output/First_Topic.htm' " Not sure what to do next - attaching a couple of screen shots. 

While working on upgrading two separate projects from RoboHelp 2017 to RoboHelp 2019, one of my technical writers is receiving notification that "Upgrade has completed with issues."  The reported issue is this:Warning: Failed patching and copying CSS Dependencies from C:/Commissary/RHStyleMapping.css.Warning: Failed patching and copying CSS Dependencies from C:/Banking/RHStyleMapping.css.Both of these projects were originally created in RoboHelp 2017 by a person who is no longer with our company.  My writers (and I) are not particularly familar with CSS files.  (I did confirm that the RHStyleMapping files involved are not identical, but aside from the 114KB and 111KB file sizes, I have not delved into line-by-line details).The "upgraded" versions display no TOC, no indices, no glossary, no topics or contents of any sort.I am not certain where the problem lies with these projects.  Other projects created by this same former writer were successfully converted.  I

For ADA compliance external links should have an indicator that the link is an external link, and will move the user off the current site. I do not see a reference on how to program this in RoboHelp 2020 or in prevsious discussions. Does anyone have a suggestion on how to include this indicator?

Hi Team,We are using Robohelp 2020 Version 4 in our organization.The Microsoft HTML Help output right side window is not fit correctly as the output generated from the earlier versions.I have tried creating a new window but still, the issue persists and also i had tried reducing the height px and width px in Window settings > Window placement but it is not getting reflected in the output. Please find the below image I had pointed out the window misplaced as compared to the correct one left side.Could you please help me to resolve this issue? Thanks and Regards,Saravanan M

Robohelp 2019 I am working on creating a glossary. How can I change how it looks on the various outputs. Here is a couple examples of what I am trying to do.  Use the enter fuction when inputing the definition. If I imput say:Term123The output will be: Term123 How to get it to recognize new paragraph.  How to bold the term?How to indent the defintion? Basically how do I get things like the editing side bar in normal sections.  

Hi guys,Recently upgraded to RH 2020. Some of the Map IDs are not working in the CHM file. I get the following error:This page can’t be displayedMake sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.Look for the page with your search engine.Refresh the page in a few minutes.I can navigate to these help pages in the CHM, and they open without any issues. No changes were made in the code. When I replacecd the new chm with the old chm in the software, the mapped pages open fine. I am stuck now, not sure what to do next or even how to diagnose the problem.  Any help would be greatly appreciated. 

We use the Responsive HTML5 output generated using Robohelp 2019. Our security team brought issues related to ehlpdhtm.js and mhtopic.js files.For the ehlpdhtm.js file:Unrestricted target for cross-origin message - A malicious site can intercept the message by changing the location of the window. In requestUpdateLinks: Sending a cross-origin message without restricting the origin that can receive it. Unchecked origin of message event - An attacker can send arbitrary data via event messages, which may lead to DOM-XSS or other injection-based client-side security issues. In onRcvContentSizeMsg: A 'message' handler does not check the origin of its received message event. In the mhtopic.js file:URL manipulation - An attacker may access unintended server-side functionality or make the application access a malicious website. In setRelStartPage: Constructing an HTTP request URL using a user-controllable string. Does anyone know how to fix this? Anything we can do when authoring

Hello team;I need help with a "print" instruction in my own code.In my code, I have created a tool that allows me to edit and lock my own reports pdf wit ADOBE API.but after that i can't print it and i think i put the correct function; addPermissions .... "PRINT" ...Can you help me with that? example:..... permissions.addPermission(protectPDFOptions.Permission.PRINT_LOW_QUALITY) permissions.addPermission(protectPDFOptions.Permission.EDIT_DOCUMENT_ASSEMBLY) permissions.addPermission(protectPDFOptions.Permission.COPY_CONTENT) const options = new protectPDFOptions.PasswordProtectOptions.Builder() .setOwnerPassword(config.pdf_lock_password) .setPermissions(permissions) .setEncryptionAlgorithm(protectPDFOptions.EncryptionAlgorithm.AES_256) .setContentEncryption(protectPDFOptions.ContentEncryption.ALL_CONTENT_EXCEPT_METADATA) .setContentEncryption(protectPDFOptions.ContentEncryption.ALL_CONTENT) ...... info: https:/

Upgraded an existing help project to RH 2020 and mispelled words are not underlined red nor are they found by Spell Check.Preferences>"Run spell checking on opening a topic" is on.Upgraded from Robohelp 11.0.4.291 to 2020.0.156.Confirmed mispelled words are identified in RH 11.Cannot duplicate when creating a new project in RH 2020, same words are found fine.Workaround: Changing the Project Title in File>Project Settings causes mispelled words to be found by Spell Check and underlined red. I suspect changing the project title is causing the project to "rebuild" in such a way that spell check starts working. Kind of a hammer.I'm wondering if there is a "lighter" workaround than renaming the project and whether this is a bug in RH 2020's classic-project upgrade.

Hi all,Is there a way to view all hyperlinks in your project at once? I want to be able to see all hyperlinks in my project in one location, so I can quickly check them all and identify which links are 'broken'. For instance because a web address changed.  Is this possible? Or is the only way to check hyperlinks by going through the Topics one by one?  Initially I expected the 'fix broken links' option to be helpful here. But I realize that 'fix broken links' only identifies broken links within the project itself.   Thanks a lot!Hannah

Hi RH community, I have a few questions regarding the after-publishing stage. I have not published my output yet. We are going to publish the output to a (company) SharePoint location. I'm currently working on setting up the SharePoint connection. I have not been able to answer the below. And hope that you can help:When using SharePoint, would you publish using Frameless or HTML5?After publishing, how do people have access to the published output?Do only the people in our SharePoint have access? Is just sharing the link sufficient. Or do I specifically need to provide people with access? If I have to provide access, how do I do that?If we publish the project to our company internal SharePoint, will no outsiders have access to the project?Can I find information somewhere on editing topics after publishing? Is the process for editing topics the same after publishing? My worry is that I disturb the user experience for our end users whilst I'm editing topics > then r

Hi All - What would you suggest is current best-practice for providing searchable/browsable RoboHelp output for use offline?We currently generate Responsive HTML output from RoboHelp for the help/reference system for our products.This is generally dumped onto the local filesystem when a customer installs the product, and they then use a web-browser to access it. Typically, this would be on a maritime vessel with no internet access.For years this has worked satisfactorily, but more recently we have been encountering problems which are preventing the help from working correctly. Specifcally, most of these issues seem to be linked to browsers blocking cross-origin requests (see attached image). This manifests itself as menu links not working, searches returning zero results, and books failing to display linked topics.The output all works fine when served over http, but we need it to be accessible locally from the filesystem.We are running RoboHelp Classic 2019 (update 14) and most of

I'm using RoboHelp 2019.0.14 and when I generate Printed Documentation, the PDF Output does not show any of my images, which are svg files. 

Hi. I'm using RH2020.5.71 on a Win10 machine. This is a weird one. I duplicated a topic in RH, Add_a_New_Communications_Manager_Cluster.htm, and saved it with the same name to a different folder. Then I realized that I hadn't followed my own naming convention and deleted it. During the deletion, RH crashed. No biggie. I started it back up, duplicated the file again, renamed it to Add_New_CUCM_Cluster.htm and saved it to the folder separate from the original.  The problem arises when I perform searches. That duplicate file I deleted (Add_a_New_Communications_Manager_Cluster.htm) continues to show up in search results, and clicking it causes RH to crash. It is not in RH's file structure, Topic List report, or my Windows Explorer, yet it continues to appear.  How can I get rid of this if it doesn't actually exist?

Hello Everyone, I cannot get my alphanumerica lists to "Start from 1" or "Start from a." when importing my Word document into RH2020 version 5. The lists have no problem starting over from 1 or a in the Word document. But the lists within the same topic or chapter are continuous in the output when they are imported into Word. Any help or suggestions would greatly be appreciated. Thank you, Ken 

I recently migrated from RoboHelp Classic 2019 to 2020. I'm having an issue with topics that have conditional tags at the topic level and at the content level. For example, Topic 1 is tagged for Audience 1 and Audience 2, but not Audience 3. Topic 1 also has tagged text that is specific to Audience 1 and different tagged text that is specific to Audience 2. The expected behavior is that the builds for Audience 1 and 2 should have Topic 1 with the corresponding audience text. Topic1 should not show in the build for Audience 3. What happens is that Topic 1 is in the builds for Audience 1 and 2, but the text for both audiences show in the topic. If I remove the topic level conditional tag, then the proper audience text appears in the builds for Audience 1 and 2, but then Topic 1 is included in Audience 3 build and you can search for it and find it. Any ideas what the issue is? The builds worked fine 2019. 

I am using RoboHelp 2020.5.71 to generate Frameless help.  I didn't notice this issue before, but a user reported today that clicking the Print button from the Frameless help opened a blank Print Preview page.  I tested using Chrome and Edge. I am now seeing three scenarios: 1) the preview displays as expected using the correct style sheet, 2) the preview displays the correct content but the correct style sheet is not applied, 3) the preview is blank.  I am seeing mixed results for the same URL (topic).  I can click the Print button one time and get the correct preview.  I can close the preview window without printing the page, click the Print button again, and have the system now display a blank preview for the same URL (topic).  Is anyone else seeing this?  Any resolution ideas?  Thanks! 

Hi.  A question for the forum. I select background image for the layout and generate WebHelp.  My image is not showing up.  I look at the layout.css file that is generated and it shows background-image: url(Fusebox logo.jpg);  Notice ther are no tick marks around the image file name.  Chrome Developer tools complains as Invalid Property Value. If I add tick marks around the file name manually in layout.css file like background-image: url('Fusebox logo.jpg'); it works and the image shows in the browser and Developer tools doesn't complain. Is this a bug in Robohelp Patch 5?  In Robohelp patch 4 it adds the tick marks around the image name and works as I have an old project that is generated in patch 4. If anyonme thinks it is a bug is there a way to remove patch 5 and revert to patch 4? Any way to submit a bug? Anyone who can help please advise. Thanks Kevin

In RH 2020, I am unable to see the Settings gear for publishing to Responsive HTML5. I successfully generated my output, but can't figure out how to publish it. Attaching a screenshot to show what I'm seeing.  

Hello,all my project are made with RH classic 2019.we release a new version this month. I don't want to take the risk to migrate if possible.I can't find download links to this version. I would like to migrate later, when I've lesser time constraints. is this still possible?best regardsOlivier

I am using RH 2020, update5.  I have a Responsive HTML5 layout using the Charcoal Grey skin.  I see the Expand All/Collapse All buttons on the desktop layout, but I need to have these buttons on the tablet and phone layouts, too.  Can this be done?  If yes, how, and thanks!  I'm fine with using a different skin if necessary.  Yes, I know the equivalent can be accomplished using a Frameless layout and skin, but we are having too many performance issues with the Frameless layout and I need to try something else.

Hi,I have connected Azure DevOps without any error to my project. When I hit check in (this is the first time) the dialogbox is empty and no files o check in. Anybody know what the problem is? Thanks

Hello All,I have few queries regarding the usage of RHCL utility. The following are my queries:a) Can this utility be run stand alone, i.e without installing the Robo-Help or it is always required to install the entire Robo-Help to run this command line utilityExample:RHCL D:\sukanta\workings\projects\VSTS\RoboHelp\PCC_Contract\PCC_Contract.xpj -l "WebHelp" -o D:\sukanta\workings\projects\VSTS\RoboHelp\OutPutTestb) Is there any licensing cost is involved, if we want to use RHCL only to build the output from the sourcec) If RHCL is not the proper choice for the purpose, is there any standalone command line utility available to only compile the RoboHelp source code to generate the output with out complete installation of RoboHelp. If such utility is available please let me know along with the licensing detail

Hi, Firstly, I am very new to Robohelp so please fogive my ignorance. I have an existing English Help project which I have successfully translated to Spanish. When I open the translated project, there are a few items which did not translate. The Index is still in English. Should this also be translated when I translated the project ? If not, hold do I handle the index in the Spanish Help ? thanksDave