RoboHelp

Hi, I'm trying to make use of the microcontent results in a search box other than the main search at the top of the page (included in the frameless skin). In 2020 this is added as a search widget. Pressing enter opens up these results in a new page - How can I get the results to polulate underneath the box on the same page? Any thoughts are welcome. Thanks. 

I'm using RoboHelp 2019 (not Classic) and topics that I've made changes to are now appearing as new entries in the Topics pane - so there's now two versions of the same file. If I go to delete the older one, I get a message saying that there are other topics linking to this topic. Does anyone know why this is happening and what I can do to fix the issue without having to delete the older version and then redo all of the cross links?

The table is 600 px width, the second column is 500 px width. Every width is specified in the fields. And when the table is empty it is really 600 px width. But after I added some very long text in the cells, it expanded and went far beyond the page. The table does not respond to settings in the right panel.  When you view this table in a browser, a scroll bar appears. When you view this table in PDF, the table is simply truncated to the right.I tried splitting the long text by moving the long line to a new line. But this led to a violation of formatting (the font has changed and the line spacing has increased). The width of the table manually (with a special handle that appears when you hover the mouse over the edge of the table) is also not adjustable. How to reduce the width of the table to acceptable, so that it does not go beyond the page and does not spoil the formatting of the text? 

I add code Style to break lines so that they would not enlarge the table. code { word-break: break-all; }But after that the font I used in the table changed. I use IBM Plex Sans Medium font in the left side of the table The code of the first table row (Total Sales) looks like that:  As you see, I added IBM Plex Sans Medium font twice here. So why does not it look like IBM Plex Sans Medium? <tr> <td style="text-align: left;">Total Sales</td> <td style="text-align: left;font-family: 'IBM Plex Sans Medium'"> <p class="body1"><code class="LongLine"><span style="font-family:'IBM Plex Sans Medium';">balp[70%] - різниця оборотів по рахунку 70 (його субрахунків) за вказаний період</span></code></p> </td> </tr>

The TOC font on the Blue Azure skin is much larger than the text in the Help files.  How do I change that font type and size?  

I'm looking for advice on how to resolve an issue where a Robohelp 2017 project has been lost and the only backup is from over a year ago, not good I know.There is a responsive html generated version of the helpfiles from not that long ago.  Was wondering if anyone had any advice on how to handle this, although I know it's not going to be a simple easy fix.And to throw things into the mix, I want to upgrade this project to Robohelp 2020 at some point.  So I have a few questions and would be grateful for any advice.Is it best to upgrade to 2020 then sort out the problemsIs importing the generated helpfiles into the project going to be easier than copying and pasting their contents? There was about 800 topics in the project.Is there a way of importing the images that are in those html files?I'm not that familiar with Robohelp 2017, as I haven't used it for years.  I use Robohelp 2020.  It's a colleague who is using that version.

I have been using Robohelp version 10 for many years and I know I should have updated it a long time ago but it did what I needed and I was perfectly happy with it.  However my laptop died last week and I have a new one.  Our purchasing department are telling me that the successor to Robohelp 10 is Creative Cloud however I cannot see any reference to it in my research.  Is Robohelp 2020 a completely different product from Creative Cloud?   I have several large projects and this is my main tool so I am anxious to get on and make sure I get the right product.  Thanks for your help.

I was wondering if someone could explain what the output generation warning means from the new version of robohelp (currently on 2020.5.71).I get two types of warnings when I generate my content:1. Skipped copying external file (all this files seem to be from a child project - so it's child to child linking)2. Failed to copy - these seem to be images I have in the project however I could not see any errors in the live system? Any ideas how I can identify and fix these issues?Thanks,

I have several child projects that roll up to a parent project. There are several PDF files from one of the child projects that are in my parent project. I only see them in the File Status pod. I am trying to delete them but that is not an option. They are not baggage files.   Any suggestions?   Moderator: Please don't abbreviate versions to avoid confusion between the marketing version name and the version number.

I am using a Master Page in my project.  If I make a change to the Master Page, how can I update my created topics with the update?  It is not automatically updating.

Greetings,I'm making some changes to the Indigo skin in RoboHelp 2020. In the topic page view, the table of contents was displaying on the right. I changed the RTL setting in the skin layout, and the TOC then displayed on the left. I saved the skin with the changed RTL setting and then generated the output again, but the output continues to show the table of contents on the right, not on the left as shown in the preview after the change. Has anyone else had this issue? Any suggestions?

Hi, I have created an output preset with Azure blue skin. However, I want an index page with no TOC. Similar to a different cover page in Word. Can I have an index page with no TOC and TOC for the other pages using Azure blue skin?If this option is not available with Azure blue, do I have to change my skin to Studio? I know Studio skin supports a different index page. Thanks and regards,Madhu

I want to link Word documents to my RoboHelp project - so if I update the Word document, my RH project can be updated accordingly. I tried to link a folder on my computer. This folder included some subfolders and Word documents. I linked the documents by right-clicking in the content panel > Link > Link Folder.This worked. Then, I clicked on one of my Linked Word Documents and selected 'Create/Update Topics'.By doing so, the RH Topic was created. But this also created a new folder, with the same name as my Topic & Linked Word Document. If I now go to my TOC, I have Folder called 'Banff Mountains' and a Topic called 'Banff Mountains'.Is there a way that I can create linked Topics without extra folders being created?Thanks in advance.  

Hello,Using RH 2015, I was taking a document I had and putting it into a word document (printed material) format.What I noticed was some areas run off the page. It is almost like there is no margins set for all parts of the robohelp project.For the tables, I could go through and fix individually within Word by selecting the whole table that is off the page, right click, Autofit, Autofit to contents. This would be an ineffective way though being as everytime I publish (2x a year) I would have to repeat the same fields over and over again. (And it is 9000+ pages) Plus I still am unsure how i would fix the words running off the page still from within Word.How can I fix it from the source within RH? Have everything correct margin wise before I go to print?

hi, I have a robohelp classic 2019.0.14 and I work on a computer with windows 7. these days I have to switch to another computer with windows 10. How do I bring robohelp to the other computer. Is it possible to do another installation with the same serial number at least for a few days and then uninstall it from the old one? tksdaniela

I have linked a folder on my computer with multiple Word documents to my RoboHelp project. After they uploaded in RoboHelp, to create the corresponding Topics, I have to click 'Create/Update Topics'. Is there a way to Create/Update all Topics at once? Or do I have go to each separate link to create the Topic? Thanks 

I've converted an old RH project and am working through cleaning it up while trying to learn RH2020.  However, marketing wants the title and formatting changed.  I used the skin editor to make the formatting changes they requested, but I cannot figure out the source of the actual title text.  In the Skin Editor, it is Employee Care 3.  Thanks so much for your patience to all who are trying to rebuild everything. 

Hi all, I am very new to RoboHelp and also not a computer programmer. I have successfully (previously) created the project, added all my content with sections and topics and some sections with embedded subsections (e.g., level 2 or level 3 sections with their own topic pages). I was able to successfully generate Microsoft HTML Help (.chm) output files. However, after coming back to make updates several months later, any newly generated .chm file is not displaying the correct hierarchy from the Table of Contents?  For instance, all the content appears to be there, but level 2 sections that should be hidden until you expand the level 1 section heading are now showing up as level 1 in the generated output. The ToC looks correct in Author Mode. I don't understand at all. Some kind of issue introduced through a software update?... I have tried creating a new ToC from scratch but the same issue recurs... I am in version 2020.03.32.Any ideas appreciated.Many thanks.

Hello everybody, i am using RoboHelp 2020 and i have a problem. Maybe someone can help me. After upgrading an old project i tried to generate an output. That worked. But when i opened the chm data the folder structure is totally different from the structure/hierarchy of the Table of Content. It is kind of messed up. There are some points missing. Some folders are even empty. I am pretty confused, because i was reading about the new version and it was said, that the TOC controls what topics go into your outputs ( https://www.grainge.org ) After upgrading the old project the TOC is shown correct in the new project. Folders are in the correct hierarchy and folders are filled with the correct htm datas. Maybe someone has an idea what i am doing wrong.Thanks! Best Regards.  

I'm trying to try out the review functionality in RH2020.   I selected a couple of topics in the Review tab and shared the review with an alternate email address. I received the email and created an adobe account using the email address. But clicking the link in the email again says I don't have permission to view it.   You can’t access this link You don’t have permission to view it, or it may not be available. Please contact the owner and ask to invite you to this link, or switch accounts. You are signed in as <email address>   Is there anything else I need to do as the owner to get it to work?

For some reason the supplied scripts aren't showing in any projects in RH2020 (About Robohelp, or newly created ones, or upgraded ones). I know where they live in the Program Files folder, but I don't know where to copy them so they appear in my projects.   Any ideas?

Yesterday my office gave me a new laptop with Windows 10 on it. Previously I was running RoboHelp on Windows 8. Prior to getting my new laptop I made a backup of the RoboHelp projects I was working on. RoboHelp 2019 is loaded on my new laptop. I copied my backup files onto my hard-drive and now RoboHelp is running extremely slow on this new laptop. It takes a long time to open and display my project, when I click on a topic to edit it takes a while to load, when I click to insert an image or a drop down text there is a delay. It took almost an hour to output my file yesterday, where previously it took 5-10 minutes. I output in HTML. Basically if I try to do anything, click on a menu, use scrollbar, etc. there is a delay. I'm used to working very quickly. Just curious if anyone out here have experienced performance issues when moving to Windows 10 and running RoboHelp 2019. I'm the only one in our entire office that uses RoboHelp, so my IT department sadly is not much help. I'

I have a data model project that I upgraded from classic version to Robohelp 2019. Each table in the data model is a .htm file. When I generate using Frameless preset, and then view the output, the pages don't load completely and if I click on a link on the page it just hangs.The pages loaded just fine when generated from the classic version.Please let me know what kind of info you need to help with this. I am basically looking for a starting point as to where to look for the problem. Many thanks!

Hi,Since I updated Robohelp to the latest version the images from my master pages seem to be all over the place. I can see that the width of the images are now measured in percentage rather than pixels, I took a screen shot from previous version (2020.1.54) where the witdh was shown in pixels.The main problem is that on the newest version Robohelp wouldn't let me change the height or the width in order to re-adjust the images on my master page. No matter how I change it (source/author) it will default again to how it was previously.Any ideas how I can do it?I will post an image with before and after to get a better understanding.Thanks

I am fairly new to RH and am using 2020 w the 5 patch.  I am just trying to add bullets to help file.  When I select the bullet icon, the text size changes from what I am using the the paragraph. I have changed the setting in the bullet1 style to reflect what I want to see, but the text font remains incorrect.