RoboHelp

RH 2017 latest version. Hi Neighborhood Friendly RoboHelpers,Inside of RoboHelp you can type your text in the Design view and it looks great: But the same text in the code view, RoboHelp inserts some random carriage return and line feed (CR LF) into the line of text, like this (I highlighted the ends of lines to show what I mean):Why? I don't know. I guess maybe to make it more readable in the editor? That's all well and good, but is there any way to turn off this behavior? I didn't see any option in RH's settings to do that? Is there perhaps an undocumented RH registry entry that someone knows about that does this? We're trying to work around a localization problem in some topics and these extra CR LF characters getting inserted all over the place by RH complicate things. Here's how those look in NotePad++ (and it's how our translation software sees it):Thanks for any help you can offer. Jared

Hey guysRemember framesets? I need to do that again. I use drop-downs but my users sometimes forget to close one drop down before opening another and get confused... That was a complaint. With framesets only one content area could be shown at a time. I know framesets have been removed from Robohelp 2020, but I need similar functionality. The key piece is that only one content area can show (otherwise they are confused).Any suggestions on how I can do this is Robohelp? I tried bootstrap pills in Dreamweaver but... no cigar yet.Thanks for any suggestions that you can provide. 

Does anyone know how I could recreate this footer in Word in a master page in RH?I tried creating a p class called p.border1 and all I have configured are the border properties but as you can see from the preview, no border displays? So I cant even get one border to display.As for having 3 borders, how would I do this? 

I have seen several posts about this subject, but none seem to quite tell me what I want to know: how do I add a rectangular company logo instead of  a square one? I'm using RH 2019 Classic (14.0.11.0). Which file is this information stored in and which element determines the shape? I am happy to go delving and try to sort it out but I don't know where to start looking.Our logo is rectangular and is much too small if I have to constrain it to a square.ThanksLaura

In RH 2020, I am not able to save a topic as PDF. Do we have any pre-requisite setting for saving as pdf??The application doesn't respond after "Save as pdf " options is used. 

Hello all! I find it impossible to build my current project to PDF and I'd like some tips on how to debug the issue... I jave JAVA installed, and building the RoboHelp sample project to PDF works fine. However my current project does not work fine, and I'm not sure why not. Note that I have created a unique ToC for it, as a "book" and with front-matter, so from what I've read it should build fine... I have checked the output log generated by RoboHelp for any information too, but it is zero help (screenshot below anyway, just in case):This document was originally designed as web only, so was started with the Frameless output, and then later PDF/CHM were requested... CHM and web build fine.  My only recourse seems to be to make a copy of the project and start removing pages to find out which one (or ones) are causing the issue, but that seems like a rather painful and laborious task, so I'm hoping someone here can give me pointers on potential causes, as well as tips on debuggi

Hi,I would like to know if we can use Google Fonts to Robohelp 2020 or only use the fonts provided by RH? In case if we can use Google Fonts, can you please let me know how to install and use it? 

Has anybody successfully create a connection profile to SharePoint Online in RoboHelp 2019? I tried creating a new one but even after successfully logging in, the Save button is still disabled.

Hi, Everyone. Here's an HTML ignorant question for you. In my RH 2020 project, I've been trying to keep the HTML clean. I understand "clean" to mean the line ends in "</p>." But in this case, I've been unable to produce that. Instead, the HTML ends  in: <p><br /> Thank you.  Here's a screenshot of the page (which looks like what I want, except for the "br"):  Googling tells me that "br" means "line break." Should I try to avoid that?   

Using a simple command line build which works almost fine. Only issue is that for any linked documents we have it does not auto-generate the topics. Similarly, in the GUI itself there seems to be no way to tell it to update all topics from linked documents. e.g. we have about 20 linked word docs, and I have to select each one and command it to update the topics. Examining the command line help ("C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl  -help) yeilded no extra params for this either. Finally, the available command line parameters are very unclear. e.g. I am using -o and -p, which results in a working site (albeit without linked document updates) but there is also a -u param which states 'Publish the selected profiles in the output preset' - but the publish is happening anyway without this parameter. Finally the help emmitted for u goes on to say '(Note: if both publishing and output generation related arguments are provided, publishing is p

In RH 2020, Frameless Output (Dark Skin), in the output file, when the thumbnail image is clicked to enalarge, the enlarged image is having white thick border, is there any worksround to remove or modify it?

I am getting this error on several topics in my project: The HTML tag "?xml version="1.0" encoding="utf-8"?" is not a valid HTML tag (it does not begin with an alphanumeric character).I am using RoboHelp 2019 (Classic). I go to Output (SSL) and right-click on Miccosoft HTML Help (Primary Output) and choose Generate.   This is not a new project. I've generated .chm files from this project before. Looking in RoboHelp, the project folders are "empty", however, going to Windows Explorer the files are there. Is there any fix for this error? For reference, this is the HTML code at the top of one of the topics:<?xml version="1.0" encoding="utf-8" ?><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta name="template" content="ImproMed.htt" /><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&g

Hi, Everyone. In RH 2020, I now understand that dropdowns within dropdowns are a problem. And I now understand how I've been wandering into this terrible realm. Here's an example. See the breadcrumbs in this screenshot:  But how do I fix it?  I could just delete all the content and start over with a clean slate. But there must be a way to "remove" the dropdown formatting? Thank you!

In RH 2020 Frameless Output (Dark Skin), is it possible to add background and rounded border to the Hompage button? ref images attached.

Hi all,I have been searching the Adobe website for info but finding details is difficult. In older versions the import of Word documents was quite limited compared to Framemaker. For example you could not remove the chapter numbering in titles. Can you give me a short update, or is there a goode site about this? BR,Robert

Hello all,does anyone know how I can create or manage different version states of a theme within a project?Does version control even exist in RoboHelp 2020?I work in the software field and create software documentation. I would like to make changes to the documentation within a release for example. But I want to keep the old status (e.g. version 1.0) and then, after the next release I want to work on version 1.1 Thanks a lot!!

I don’t have much experience with RoboHelp, so I hope this turns out to have an easy fix. I’m using RoboHelp 2019 (14.0.3.019) to update an existing project that is linked to an existing FrameMaker document. The project was originally set to output to FlashHelp, but I was told to change to WebHelp. The generated Help seems to be created properly, but I have a problem with the TOC. Every FrameMaker file that has lower-level headings is shown as a book in the TOC, as it should. But when you click on a book at any level, it displays a broken link. If you click on a topic, the content is displayed properly. However, if you right-click a book and select “Open book in new tab” or “Open book in new window”, you see the correct content. So the correct content is linked to the book; it just will not display directly. I hope someone can help with this problem. I’d like to click on a book in the TOC and have the content displayed properly, as well as revealing its subtopics in

When viewing my published project from an iPad or iPhone, bullets appear like a section sign. Is there an easy way to correct this? I'm using RoboHelp 2017, version 13.03.346. 

Hello,I recently upgraded to Adobe Technical Communication Suite (ATCS) 2020 (including FrameMaker 2020 and RoboHelp 2020).Previously, I had been using ATCS 4 (with FrameMaker 11 and RoboHelp 10).Previously, I had a FrameMaker 11 project and a RoboHelp 10 project. The RoboHelp 10 project was linked to the FrameMaker 11 project to allow single sourcing. (Any change made to the FrameMaker files was automatically reflected in the RoboHelp project.)I have just done the following:• I have converted the old Frame 11 project to Frame 2020.• I have converted the old RoboHelp 10 project to RoboHelp 2020.QUESTION: How do I link the new RoboHelp 2020 project to the new Frame 2020 project (so I can continue to do single sourcing)?In other words, I want the RoboHelp 2020 project linked to the Frame 2020 project... so that any change made in the Frame 2020 project will be automatically reflected in the RoboHelp 2020 project.Thank you for your reply! I have studied the information about linking on ad

I'll try to explain this as best I can. I am working with Robohelp 2019 and am wondering if there is a way to add a script tag in the index.html document of the manual within the source files so it is there every time the manual is published.  It is easy to go into the Outputs folder and add the script to the head there, I'm wondering if there is a way to add it to the source files so that the script doesn't need to be added every time a new version is published. I hope that makes sense. We are wanting to track the traffic on our manuals and this script will help us do that. Thanks

Hi all, I'm using RH 2019 Classic version 14.0.14. When I generate the WebHelp output, everything works fine and there are no errors. In Windows Explorer, the output folder contains all the expected files - only sometimes, some of the .htm files are 0 KB, and actually empty. The files concerned change from one generation to another, and so does their number: sometimes there is only one 0 KB .htm, sometimes there are 4, or 5... It all seems random. I've tried deleting the .cpd and generating to new, clean folders, to no avail. I could not find a clear process to avoid the issue altogether.  Eventually, at some point, after a lot of going back and forth, one of the generations turns out OK, with all the .htm files at their right size, with their expected content. The issue is quite recent, but nothing in the RH projects has changed recently. Apparently, it's not linked to a RH update either.   Has anyone had the problem? Any ideas?Thanks in advance. 

Hi!  Can end users favorite content within a RoboHelp Azure Blue layout?  I have only seen this feature available in the Indigo layout.  Thank you in advance. 

Is there a way with Robo Help 2020 to set a default tab for the help to open for HTML 5 output? What is happening is if the user changes to another tab, for example Search, the next time they open the Help it defaults to the Search instead of the Table of Contents, even if they have closed the browser and come back later. Would like the Help to always default to the TOC when it opens even if the user at some point changed tabs. 

Hello,   Yesterday, I upgraded my Robohelp 2020.0.1 (upgraded to 2020.0 from RH11 back in October 2020) to the latest version 2020.4.173. I am having trouble with searching the Contents for my topics. It is taking a very log time and not returning my topic even when I put in the full name of the topic.   I see now that you have enhanced the search to display other types of files however this is not working for me. My project is large and I want to know if there is a setting that I can use to search for topics only.   Thank you. Beatrice

The FrameMaker 2020 files that I import into RoboHelp 2020 contain many non-breaking spaces. RoboHelp deletes them, so the words run together. If there are any nonbreaking spaces, I can do a search-and-replace in FM before importing and replace them with regular spaces. But most of them are embedded in cross-references, so S&R in FM doesn't find them. For example,  a cross-reference to "Figure 4" appears in RH as Figure4. Ack ptui! The only solution I have found so far is to look line-by-line for these items in RH and fix them manually. (RH's S&R doesn't seem to find these either.) 1. Is the problem with nonbreaking spaces imported from FM a known issue? Or is this problem unique to my files? 2. If it is a known issue, what is the ETA for a fix? 3. In the meantime, are there any short-cuts to finding them in RH?