RoboHelp

Hello there, My Robohelp is now updated with the Update 4.  Great. I'm pursuing my testing with the translation agency to make sure the process will run smoothly when the moment has come.   In my previous post, I realized I missed to export the .glo and .toc files to xliff as well.So I did it now (with Update 4 installed), but Studio Trados gives an error while trying to import those files.... cf. screenshot. Moreover, when I look inside those files, I notice the glossary is missing the terms (it does include only the definitions), and the BookToc is missing some chapters too.... Any known issue about that? or have you received any other similar feedback?Thank you. Attached: screenshot of error.  I want to attach an example of xliff export of the .glo file, but the .xlf format is not supported here (I changed the extension into .txt or .xml, but I still get an error because content type does not match the file extension).  

Hi,   We are moving towards single sourcing through Robohelp to generate online help and PDFs and are trying to find the best way to set the PDF to show as it is generated from FrameMaker. Robohelp does not seem to give any control over how the bookmarks are generated from Robohelp. Also, can't find an easy way to create chapter title pages with topic links and style the TOC to look good. Basically the PDF from robohelp no where close to looking like what it does from framemaker. We have spent hours playing with options in the tools and have searched for content online, videos etc. but can't find a good resource we can use to get started. We find videos like these which show possibilities: https://www.youtube.com/watch?v=hjMGJdsyfjQ   If anyone out there has something that they can share, and point to experts that can help with this, we will be greatful.   thanks Gagan

I am using the latest version of RoboHelp in the new UI and I am working with a new help project. I have a number of topics that appear in my table of contents more than once (e.g. one topic appears in the onboarding sequence of topics for two different procucts. I have created onboarding "landing pages" with links to the topics. When the user clicks a link to a topic that appears in the toc more than once, the toc opens to the first instance of the topic in the toc. Is there any way around this? Sometimes I want it to open the toc to the 2nd or 3rd instance of the topic in the toc. This is a significant issue for my beta release today...it is new software and help designed to resolve usability issues with our old software. My onboarding landing pages need to be solid and behave like my toc!!

I am using Rh2020.4.173 version.   I am using Responsive HTML5 output and wanted to create a new publish ProfileName.  The cogwheel settings icon is missing (see image).Anyone else seeing this??I went to Edit > Publish Profiles to create a new ProfileName.  Anyone know why they removed the cogwheel settings icon from Publish?

I am currently trying to digitize operating manuals for some equipment that our company provides. I want a way for clients viewing the operating manuals to be able to leave comments on sections they want revised, so we can see those comments and make changes to the documents. Also, I want to set up a notification that alerts us to when a comment is posted, so we can make the change. I'm quite new to RoboHelp, is this feature supported and if so what would be the best way to go about it?

Hi y'all,I have a master project with one topic (intro) and some child projects. Each child project shares  terminology with its siblings.If I build a glossary for each child project (such that I can link the terms to text in the topics), then the master project (which has no glossary of its own) when published has a combined glossary with terms duplicated. For example, the word "Widget" has two entries in the glossary in which the definitions are identical.If I build a single glossary for the main project and remove the individual glossaries from the child projects, no glossary is generated, and none of the text in the topics have links to the glossary terms.Is it possible to create a single glossary in the master project and link the terms to text in the child projects? If I could get the glossary to ignore duplicate terms, that would be OK too.Thanks!

HiI have been using Robohelp X5 in my desktop for last 10 years. Recently, I got a new laptop. I uninstalled it from my desktop and installed in the laptop.On opening, system prompts to Activate the robohelp x5. I could not activate it by online/email/phone or any means.I searched in google, all website links related to activating robohelp x5  are old and not working.Please suggest how to activate it or bypass the Activation window to use robohelp X5.I need to use Robohelp x5 to update my Help files.Kindly do the needful.Regards,Selvakala Bharathi  

I have a very large project in Robohelp 2019. Each month I generate a word document using Printed Documentation output. The generated word document is about 3000 pages. It normally takes about 6 hours to complete, but this month it started taking about 21 hours to complete. We have all of the patches applied for Robohelp 2019 and we doubled the memory, but that did not help. Any ideas on why it is suddenly taking so long to finish? Thanks in advance.

Hi All,I am having an issue with PDF-output using RH new UI 2020.4.173 with master page and tables.For a test, I created a file containing a table. The table width is defined to be 100%. I also created a new css-file containing a style for this table (here, no width is defined, just colors etc.). Then I created a new master page and assigned my new css to it additionally to the other css "book" and "default". When I run the PDF output, I use the layout setting "Page Margin = 15mm". However, the width of my table does not consider this margin but runs farther to the side. It only works, if my own css is not added to the master page. However, then of course my styles are missing. As soon as I add my css to the master page, the table grows too big. I even tried to define a margin for the body-part of the master page. This leads to the normal text having a too large margin, but the table is still too big. This has been working in version 2020.2.29. Can anyone point me t

I'm using RH2020.0.156 Well, this is an odd one. I have a topic that is shared between three applications (and we have four total): IC, Mobile, and Fusion (but not PG). The topic is tagged as Not_PG (meaning it will show up for IC, Mobile, and Fusion). Within the content, there are three tags: IC (only shows for IC output), Mobile_Fusion (shows for both Mobile and Fusion outputs), and Fusion (only shows for Fusion output). In all outputs, if the condition tag is included at the paragraph level instead of the character level, it's being ignored and showing up for all outputs. For example, this doesn't work, i.e. it's showing up for all outputs even though it's tagged for IC only: <p class="Note" data-condition="Others:InformaCast">Note: If you disabled the automatic import of certificates...</p> And this does work, i.e. it only shows up in the IC output: <p class="Note"><span data-condition="Others:InformaCast">Note:If

When I convert my existing Classic 2019 to the New UI RoboHelp 2019, the multi level list style does not apply to the converted project. My stylesheet converts with all of the styles defined in classic but the multilevel list style does not appear to be applied during conversion. Has anyone else encountered this? Does anyone have any idea how to fix it automatically? I have several projects to convert with many instances of multilevel lists. See one example below. Thanks, Amy Classic:Design:2.    Enter your current Password.3.    Enter your New Password.The new password must be 8-20 characters long and include a combination of uppercase, lowercase, and numeric characters.4.    Enter your new password in Confirm New Password.HTML:<?rh-list_start class="NumberedSteps" level="1" style="list-style: rh-list;list-style: rh-list;" ?><p class="NumText" style="text-indent: -20px;margin-left: 40px;">Enteryour&#

I upgraded an older project to robohelp 2020. When I put my cursor in my already numbered text, the alignment option does not show up in the properties window. Only if I type in new text. Any suggestions?

I have read as many topics on this forum about it, even read Adobe's help. I am still confused how to implement context senstive help using Map IDs. I have generated them in my .h file. I have also exported my help IDs in .inc (Delphi Pascal) I am not programmer but some of my colleagues are and that's the programming language they use.  Well, we use to export help to Responsive HTML5 format, as well as its map of IDs. However, when the user clicks F1 in the software it always opens the main page (welcome page), we would like it to open in the page about each subject (when clicks F1 in "stakeholders" it will open the topic about it and so on). But from Robohelp I don't know if there is anything else we could do, or only in programmers side.  I believe there might be a way to link each topic ID to tables in Delphi. I just don't know how to solve it, because I am not programmer only technical writer. But I would like to help my workmates to make it work properly.&nbsp

Hi All, I am working on robohelp 2019 classic version. I have created several styles in my project and its a huge project with several styles such as:1. paragraph and character styles2. image styles and so on.While I was working yesterday, suddenly the newly created (2 weeks back) image styles and paragraph styles disappeared. However, I can see styles which were created 3 or 4 weeks back. I didn't recieve any error message on the screen when the styles got disappeared. Additionally, this same scenario occured with my project 3 or 4 weeks back and being unknown i did create the styles again. This scenario has occured for second time and it is too frustrating, incase I have to create styles and format whole project again! Can anyone please help me to retrive the disappeared styles. Any solution or hint would be of great help! Thanks,Nutan 

We have a specific look and feel that we have configured on a PoC project created by using RH 2020 - Frameless format. We cant other products to follow the same format. Is there a way to save a RH 2020 project as a template that others can pick up and continue?

Hi, Everyone. I'm using the RH 2020 online review feature for the first time. My reviewers have received the invitation link and have registered themselves for Adobe IDs.  But they get an error message when clicking the link:  “You can’t access this link”  I've tried both types of invitation:  Public and Invite-only. My reviewers get the same error with each type. Any advice for me? Thank you!

I upgraded a project from RH2017 to RH 2020.3.32. Now, in my word output, some of the images extend off the page. Before, in 2017, all images stayed in the margins.  Is there a default setting to make sure the images stay on the page? Is there a Max Image dimension setting? Thank you

Maybe this has been discussed, but I could not find an answer after searching.  Some of the Search URL/Breadcrumb paths are not displaying all the same way in my project.  I would like all the search result URL to display as breadcrumbs, but some are not.  I'm pretty sure this has to do with the TOC structure, but is there some kind of a workaround? I have confirmed that the files which display the filenames only are indeed in the TOC.  For all the files which display the breadcrumbs on the content page as:Home > Section The search results URL  displays the filename and folder, NOT the breadcrumb path. For example,++++++++++++++++++++Getting StartedRequirements, Administrator Tasks...getstarted/overview.htm+++++++++++++++++++++++In the case above, it would be great of the search displays the breadcrumb:Home > Getting Started For all the files which display the breadcrumbs on the content page as:Home > Section > Subsection Th

Hi All,I have been trying to generate a CHM with a glossary and it keeps coming up blank. I have tried registering the HHActiveX.dll using the regsvr32 in both the System32 and SysWow64 folders. That didn't work. Then I searched my HD to find both the 32-bit and 64-bit versions of HHActiveX.dll from my FM installation, cleaned the registry, and installed both the 32- and 64-bit versions using both the regsvr32 in both the System32 and SysWow64 folders. That didn't work either. I still cannot seem to generate a CHM with a glossary. I'm at a complete loss. I'm running a Windows 10 computer with the newest version of RH (2020.4). The RH project was converted from RH Classic but the glossary was created fresh in RH2020. Is there anyone that has an idea what's going on and why registering HHActiveX.dll didn't work? Any help or insight would be appreciated.Thank you very much,Megan

Each time I attempt to connect a local workspace to our DevOps project, I get an error saying the workspace already exists on my computer.  

We have a quite large structure of merged CHMs for our applications where we locate the corresponding chm using a call from the application with this call: System.Windows.Forms.Help.ShowHelp(this, path, HelpNavigator.Topic,"redirect.htm#help_file.chm::/" + page); The redirect.htm topic contains the following script code:window.location.replace(window.location.hash.substring(1)); This has been working fine from 2013 and until now, when I upgraded the master project to RH 2020. Is there anything that could have made this mechanism to break with this upgrade? BR,Rannveig

In the past folks have discussed about his on the forum. Adobe offers Captivate certification. Is there any Adobe or other certification that covers RoboHelp? Any pointers would help.

Hi, I am building some Arabic content in RH 2015 for a .chm output. The TOC renders correctly but the index renders as nonsense characters.  The project settings is set to Arabic (standard).I tried copying the project to the C drive as I read the length of the file path can be an issue. No change (also some folder names ar equite long still). I'm not seeing any issues in the build log.Any ideas? Thanks

I cannot seem to mark any active review as "Complete." The user guide says to right-click or click the meatballs on the review in the active review panel, then click "Complete." I only have the "Open" option. I have tried this on the review title and the individual chapters in the review. Am I looking in the wrong place, or is the option not available for me?The review I'm trying to close has been shared with a collaborator and I have resolved comments on it.

I accidentally deleted the default.css.  I cannot get it back in the Project Files Pod, but I see it in my project on my laptop when I use Windows Explorer.  I cannot create a new CSS because the CSS section of the Edit ribbon is now disabled.   Any suggestions on how I can restore default.css?