RoboHelp

Hi All,I am trying to increase the indent in the Properties Tab>General>Alignment. I highlight the text and click the Increase Indent and it only moves one space. It's actually a list and it only moves the first item in the list one space. I'm stuck on this minor thing and it's really frustrating! The first image is the highlighted text and what happens if I click the Increase Indent. The first line moves one space and then nothing. Thanks in advance,Julianna

I currently use RoboHelp version 11.0.4 and we publish projects using Webhelp output. Our training department uses Adobe Captivate 5.0. Prior to the retirement of Flash player, I received Above Captivate projects from our training deparment as .exe files that used Adobe Flash Player. The training dept. would send me projects they created in captivate, I'd pull them in, Robo would create a baggage file, and I would publish the RoboHelp project. Then employees could access our guide and open this training material.Since Flash Player has retired, obviously a lot of these training modules no longer work. So our training department published some of their modules as HTML documents.... but I cannot get the external link to work. If I link it as a webpage obviously it tries to become tied to the URL for Robo and I get a 404 error. I also tried moving the files to different drives and linking as a file, moving it onto our production server, and importing. I cannot get this to work. I

Instead of Google Analytics script, I’m wanting to replace with the NewRelic JavaScript snippet (generated from their site). I’m having no luck in getting notification when RoboHelp sub pages are loaded, as it uses the initial index.htm page, then the URL of …/index.htm#t=subtopic.htm as it navigates the help file tree. The NewRelic JavaScript snippet executes when added to the index.htm but not when any subtopic page is loaded, as the snippet does not recognize a URL change since index.htm is the parent . Any ideas? Using Google Tag Manager, hyperlink selection events within the RoboHelp files can be tracked, but has anyone performed this using NewRelic?  The goal is to have NewRelic as one source for tracking website events.

I am new to RoboHelp (just got an evaluation of RH 2020). My experience with previous tools has been that during the review process, the author and reviewer go back and forth several iterations before the document is finished. Do you have any recommendations for how to do with the RH? After the reviewer has submitted comments, the author makes changes and after fixing each item, clicks the "Resolve" button. Normally, reviewers want to see their original comments and then look at the newly edited topic to make sure all the changes are correct. But once the author clicks the Resolve button, the comment goes away. Is there a better way to handle review iterations? ~Jim

My output from RoboHelp 2020.3.32 shows no TOC. What have I done to remove it, and how do I get it back? The RoboHelp states: "Table Of Contents Use the drop-down list to select a Table of Contents to be included in the output. This drop-down list displays the Tables of Contents available in your project. The first Table of Contents in this drop-down list is selected by default.The set of files and their references present in the selected Table of Contents appear in the generated output."

I work for a public sector software company, and I'm currently in the process of breaking out one large project (which combines all of our tax products in one help center) into 4 separate projects (one for each product). My first step was to create a new project and import all the necessary topics and images from the old, large project. I also copied over the CSS files and masterpage. The issue is all images and topic connections are now "broken links." Is there a way around this? Fixing all of the broken links could take several months and seems impossible. Does anyone have any advice or ways around this? Thank you!

Hi Folks, In RoboHelp 2019, there's a Collaborate option.When I open RH, it automatically begins to Sync. I assumed it was syncing with our SharePoint repo. Doesn't seem to be the case as some files are not getting pulled down.However, there's also an option to Get latest version, which does pull down the files.   Can someone clarify what the sync is doing? Is it simply pushing my files to SharePoint?Or to put the question another way. what's the difference between syncing and get latest version?Thanks. 

You can check your current version by going to the Help menu, the version will be shown at the bottom of the dropdown. If your version is 2020.0 you will not be able to update using Check for Updates on that menu. Instead, go to Downloads and download the latest version from there. From 2020.1 onwards, Check for Updates has installed the correct update. For a short while, the Downloads page link to Update 3 downloaded Update 2. If you updated during that period, check the Help menu again. If Update 2 is still showing, either use Check for Updates, or if you cannot for some reason, go back to the Downloads page and download again. All downloads on the Downloads page are full versions so you do not have to apply them incrementally. This thread is locked. If you have any upgrade issues either start a new thread in this forum or go to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Support contact options.

I am trying out the new review feature at the moment, but it seems to be unfnctional to me since it outputs all conditional content. I wanted the reviewers to see a specific output, for example the same that will be output to the web, but they see all the conditional content and I cannot find a setting to exclude this. Thanks in advance,Mario

Is there a way to customize what buttons you see in author mode?I don't seem to have the minitoc button that Peter shows on his website about Adding the mini TOC 

We generate html5 projects with open sans as the font. When the pages open on Mac or iOS (any browser), open sans gets converted to Times New Roman. We want the font to be open sans as we have been consistently using it in all our resources across platforms. Is there something we need to do in RH to fix this?

Using Robohelp 2019 classic.  Output - Responsive HTML5. Browser - Internet explorer . Issue - The A-Z section in the bookmark covers the text when opened in the internet explorer. Could anyone please let me know how to fix this issue.     

We have a frameless/responsive RH 2020 online help output. We have about 5 different products that have similar outputs. The product techpubs teams are looking at any 3rd party web server solutions (can be paid) that can be used to host the respective online helps. The online help should be accessible via a web URL (whatever is set). For example: http://docs.groupname.com/productname/index.htm something on these lines.Is there any 3rd party vendor/solution that can be recommended?

fddce0e2-5055-48f8-91c8-2ce2dbe25c00

After installing RH2020 I have two odd results.1- random letters are bolded in the search results2- the entire text of a snippet is returnedI've attached a screen shot showing the differences.

I am following the instructions from Peter's page (https://www.grainge.org/pages/authoring/rh_tour/rh2020/authoring/translations.htm) for translations and have run into a roadblock.  When I select the language and and the translation project location then click DONE, it does nothing. It won't advance and go to the next step. Literally does nothing.These files will be sent to our company translation group as XLIFF files.

We are on 2020.3.32. Migrated from RH2020 where we were using a custom table template.Is it just (all of) us, or are you receiving constant Application Errors while trying to work with tables, custom or canned? I just selected one of the available layout options, the nasty orange looking one, and tried to do the same things as I've been fighting with in my custom table layout, and same errors and problems. 1. Can't copy a row - no matter how I try, the row inserts into a single cell and increases the total column count. This happens while copying a row from another table, or from the same table.2. Can't shade a row in the table from the color picker, no matter whether I merge the cells or not. It looks like the color selection is accepted, but when I click back on the table, the cell color hasn't changed.Add in the constant Application Errors and requests to restart RH, and this doesn't give me warm fuzzies. 

Good morning,I have robohelp 2019 and word 2013 and cannot produce the correct printed documentation. It gives me error `` FAILED TO GENERATE PROVAWORD.DOCX ''. I would like to see the steps that the program performs but I don't know where they are. PDF instead does. What can I do?

Sorry - not very tech savvy regarding scripting.My robohelp output (Frameless) is hosted on SharePoint. My company uses Edge and Chrome (Edge running in IE11 compatibilty mode for the output). Output shows fine in Chrome, but in Edge, the topic content briefly appears and then disappears (same in IE 11, which we are banishing - but still have for the mo). Our resident hacker/tech guru provided the following info (in quotes)::ok so window.TextDecoder^ that exists in chrome, but not in IEyou are using a library that depends on that existing""use libraries that support IE or put this page somewhere other than sharepoint""try inserting this code into the very top of the body of the page:<script src="https://unpkg.com/text-encoding@0.7.0/lib/encoding-indexes.js"></script><script src="https://unpkg.com/text-encoding@0.7.0/lib/encoding.js"></script>"And ... lo and behold, that did the trick for the one topic that I pasted it into (after the <body> tag).SO...

RoboHelp 2020.3 (Windows). Received a request from our end users to be able to include/incorporate special characters in searches. Enabled "Add special characters for search" in the output preset.Entered special characters: 0;1;2;3;4;5;6;7;8;9Generated output (Responsive HTML5, Azure_Blue).Performed a test search.Received results. Edited same output preset.Modified special charcters to: 0;1;2;3;4;5;6;7;8;9;*;&;%;$;@;#;-Generated output (Responsive HTML5, Azure_Blue) Performed a test search (without any special characters).Expected to receive hunders of results; instead, output reported "0 results" Tried many other searches and still received 0 results. Tried other combos of special characters (e.g., just the numbers and the asterisk) and received 0 results.Tried different projects, different outputs, etc. No matter, anytime I try to define at least ONE special character OTHER THAN a numeral, it breaks search. Thoughts?

 Hello, I recently began using RH 2020. I've just generated a help system using it. When I open up the generated output from a network drive, everything looks exactly as I expect. However, when the generated output is connected to our application and opened from that application, there are numerous problems. For example, the panels for Search and Contents do not display. Also, images randomly will not display in topics. Instead, the filename of the image is displayed. Has anyone ever encountered problems like these? It doesn't seem like a RH problem really, as the output RH generates looks fine. It's like the application has a problem displaying that output. (BTW, the application was initially developed about 7 years ago. So we have an older application trying to display output generated by the latest RH.) Thanks for any comments!

Hi Folks, Forgive me if this is brief in detail, but as is often the case, I have inherited a project I know very little about.  My organization is in the process of moving a help system for an enterprise level proprietary computer system from RoboHelp Classic to RoboHelp 2019.The content and structure of the help topics is virtually identical in both systems. However searching is producing markedly different results. In the old system (RoboHelp Classic), I can search for a help entry by title and it is the first item returned. When I perform the exact same search in RoboHelp 2019, the results are wildly different, and not at all helpful, and almost never contain the entry that I searched for. Can anyone point me in the right direction? Is this an indexing issue? Or are there search settings in RH 2019 that I need to tweak? Any assistance would be appreciated as I am stumbling around in the dark at the moment.Thanks, Steve

I am creating online documentation using Katex to render maths formulas (similar to MathJax, only faster and smaller weight/less dependencies). The Frameless HTML5 export of the doc looks like this when using Katex: However, I need to be able to create CHM and PDF as well, and when I generate those outputs that same page looks like this:The CHM output also gives me a script error when loading the page. I'm assuming this is because of basic incompatibility between the formats, as I assume PDF would need to pre-render the JS elements before being created (which it can't/doesn't, obviously), and CHM just doesn't like JS stuff in general from my experience.I know I can use images instead of generating the maths, but that makes it a lot more painful to maintain and update. So, any suggestions on how I can work around this or even resolve the situation? Or any better tools that would be cross platform compatible to create these maths formulas?

Hi all, I'm trying to understand how the set as favories button works in the frameless output from the new RoboHelp 2020. I saw a training video which indicated that topics where this button has been clicked (which changes the ribbon icon from an outline to filled with colour) can be found on a list in the browser somewhere, but I can't find this anywhere. The topics don't seem to be bookmarked or added to my favorites list. I've tried Chrome and Microsoft Edge. It may be operator error on my part in using the browser rather than an issue with RH 2020, but could anyone please explain what is supposed to happen? 

Does anyone have experience in implementing the ForeSee Feedback function to their RH project? It allows you to place a floating button on all your help screens (labeled feedback). And once clicked by the user it opens up a short survey so one can get feedback. For example, "Did you find what you were looking for?", "If not, what were you looking for?", etc...  I was able to get it to work, but because of the RH html5 player, the button is not appearing. But Foresee is stating that the code was triggered properly.  We are using Google Analytics tag manager in coordination with the ForeSee survey function.  Just can't get the Feedback button to show up. it's hidden?  thank you for any insight anyone.