RoboHelp

Hello.I try to edit the tooltip of the icon in the lateral bar.See the screenprint.Thank you.Magali

Hi,We have a WebHelp that consists of a number of tutorials, imported as SWF files. The tutorials were created using Captivate. Since Flash support is ending, we are looking for ways to play the video simulations in the Online Help. I have read somewhere that HTML5 outputs are only compatible with Responsive Help. Is this true? Does that mean we have to change the output type from WebHelp to Responsive Help.Also, while trying to import one of the tutorials ( we published the tutorial in HTML5 file format) into a newly created Responsive Help for testing purpose, we encountered 2 different ways of doing it. Which is the correct process?1. Project>Document Import>Adobe Captivate Demo. The Select Captivate Demo pop-up window appears wherein you mention the topic title and select HTML 5 Ouput or SWF output. We only selected the HTML 5 output.We use this most often for importing SWF output.2.Insert>Captivate(from Media area). The Adobe Captivate Demo pop-up window appears wher

Hello!  We recently shifted to using RoboHelp 2020, and in fact, just today, I updated to the latest version as well. However, I am seeing a problematic issue with RH's search results that I'd really appreciate some help with. I am probably missing a setting or something, but I just can't figure it out.  We are no longer seeing any rankings and some of our results are missing as well. Please see the image below. While our old output yielded 61 topics, the new one only does 10.  I tried this setting below but all it does is increase the results to only 20 per page. Enabling the substring search doesn't help either. I looked over the Project Settings, Preferences, but there doesn't seem to be anything that relates to this.     I am still not able to see all my results, ranking,  nor any nav arrows at the bottom of the search results allowing me to move on to another page like we used to (image below).   Finally, s

Hi, Everyone. I thought I had stripped out all bookmarks before importing a MS Word doc (RH 2019, new UI). But I must have screwed up somewhere. My RH project has loads of these Word-legacy bookmarks.  I'm mostly fine with just leaving them alone. However, when generating a PDF, some of the bookmarks appear to be making the bookmarked content visible in the PDF, even though the TOC does not contain that content. So my questions are: How to delete bookmarks?Is there a way to batch delete bookmarks?Is there a way to generate a report that shows all bookmarks?  Thank you!

Hi, I'm using RH 2019 (version 2019.0.14) and i'd like to know if , when I generate my output (webhelp) it is possible to generate these files: - Robots.txt  - sitemap.xml If so, how can I do? thanks!   Armelle

Hi all, Is it possible to insert a PDF in a topic (almost like an attachment) for a printed output. Thank you 

Hi, Everyone. I've imported a MS Word doc into RH 2019 (new UI). The import created topics that are all "pages," as opposed to "books" (screenshot):   Now that I'm creating a Table of Contents for the project, I'm wanting to nest some topics under others. But apparently b/c they're all "pages" (not books), the "Move Item Right" button doesn't have any effect. Is there a way to convert a page into a book?  If not, how should I proceed? Thanks!!

Hello, Our clients have recently informed us of several display issues when using the legacy version of Microsoft Edge (non-Chromium). We have created output using the Orange skin. I have tested and confirmed all these issues by creating a new, blank project, using an unmodified Orange skin, and observing the results. The issues are as follows:The Home page displays a large gap between the drilldown tils at the top and any content you select for the home pageThis appears to be due to an incorrect "calc" in layout.css that Legacy Edge interprets incorrectly. In Chrome and FF, it correctly shows as 100% - 29em. Legacy Edge shows it as -29em + 100%The home page footer displays in the middle of the linked topic content, likely due to #1Content on topic pages does not display. Only the breadcrumb headres for the topic show. This only occurs on a web server environtment; this works as expected locally. I have noticed that the console in Edge Legacy reports errors with the open

RH2020.1  Output is Responsive HTML5 using Azure Blue skin. When I perform a search, the results panel displays the breadcrumbs/URL for some topics, but not all. It's odd. Thoughts?

Where do you specify/configure the number of characters from a topic to display as a preview/context for a topic that's returned in the search results? This is the text that includes a search keyword(s) that is displayed between the topic title and topic search breadcrumb/path (aka wSearchURL). This is for RoboHelp 2020 Responsive HTML5 output that's using the Azure_Blue skin.   

I am looking for suggestions for troubleshooting. I tried searching the forum, but couldn't find anything similar. I have a project that I have upgraded from RH 2019 Classic to RH 2020 update 2. The project compiled OK in RH 2019 Classic. When I compile using the same TOC in RH 2020, no topics are visible in the TOC, except the default topic and a topic almost at the bottom of the structure. I can see some books, but not all, and the structure is incorrect. When I search the project, it seems that all topics are in there, just not available from the TOC. I checked the log, and there are a couple of missing images, and there are also some broken links, but that should not cause such issues. I have tried using the same TOC to create a PDF and that worked OK. Would the easiest workaround be to create another TOC? The structure is pretty long, so it would be quite time consuming. Regards,Rannveig

In RH 2020, I have a top navigation menu with about 7 to 8 items. I think after a fixed width it just hides the remaining items. Is it possible to wrap then and show on the next line? Something like this?A | B | C | D | EF | G

How to insert a PDF in the Robohelp File. I am using Robohelp Classic 2019. Please help

Hello, all, We have recently had customer reports of an issue using the latest versions of Firefox with our localized help systems. This includes the latest ESR releases.  It seems that Firefox does not display Asian-language text or extended ASCII charachters correctly. Extended characters include things like the HTML em-dash.  The files look as expected when viewed locally. It is only when we view them online in a web server environment that the issue occurs. We have tested this by creating a new project from scratch an applying an unmodified Orange frameless skin preset to it.  Has anyone else encountered these issues? Screenshots follow to as a demonstration. Firefox on QA server: Firefox viewed locally: Thank you for any help you can provide.

Hi everyone, I'm using the latest version of RH 2020. This isn't a bug per say - but user error. I'm looking to see if there's a relatively easy fix. In short: My heading tags apear to be partly in the wrong order in the Contents page. It appears that the H1 and H2 tags etc in HTML seem be applied to the wrong  headers. Is there a way I can modify stylesheet to change this?  See what I mean below. Create, open and close jobs should be 'normal - where as the headers below should indented - if that makes sense? 

RH 2017 latest versionHTML5 merged help We are working on redesigning our introductory page, and we want to load it by itself, not in full-context view. Is there a way to do this? Our introductory page is intro.htm. It resides in one of a child help named "helpcentertopics". The redirect javascript from the parent help points to that page already. It's also the default page of child help where it resides, but RoboHelp by default opens in full-context mode.For example, selecting the Help menu from our application it's using map number 60001 which defaults to intro.htm and it opens in full-context view.https://docs-dev.hexagonmi.com/pcdmis/2021.1/en/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=60001 We want to tell RoboHelp to open just this topic by itself, like this in the URL:https://docs-dev.hexagonmi.com/pcdmis/2021.1/en/helpcenter/mergedProjects/helpcentertopics/intro.htm It's currently opening this, showing the TOC etc:https://docs-dev.hexagonmi.com/

I am trying out RH 2020 trial version. I chose the layout with the top navigation. It works very well for topics that need immediate attention. However, is it possible to still show the existing elaborate ToC on the left, on demand, or on click or something.For example, I have 4 things in the top navigation:Help | FAQs | KBs | Videos | Release NotesWhen I click Help, can I show the left navigation? The rest of the 3 work great in the top navigation.

I want to change the spacing of one line of text. I want to put more space before and after. This was accomplished in pervious version by right-clicking the mouse and selecting 'Paragraph'. You could then amend the spacing. I have not found how to do this in verison 2019.    

My name is Sean Gallagher, and I have been a (Macromedia) Adobe RoboHelp Certified Instructor since 2006.    Typically, teaching RoboHelp has been one of many Adobe courses that I’ve taught, and the product had been built on the same code base up until version 2019 (non-classic).    Now I’m seeing more demand for RoboHelp, but lately new issues are, well, TOTALLY new.    I’ve wrangled with Node.js before.   Often a command line directive would be used for such issues for other applications of Node.js.    In the past, I would have advised that students convert a PDF to an HTML topic for integration into RH.   Is RH2019 somehow reading and indexing the PDFs that are added to the RH2019 project?     This would actually be fantastic...but I need to know where to go to try to resolve such issues.     I want to tell Sue that once RoboHelp sends such JavaScript errors….you will HAVE to kill the program using the Task M

We are getting server errors when attempting to access webhelp produced by RH17 on a server with a name that starts with the letters "hbc". On the server that starts with "aah" that has a copy of the same webhelp, we are not getting the errors. (In fact, we are not getting errors accessing webhelp on any other client server.) All files for the webhelp frame are loading except the htm file in the frame on the right. And I get the same error entering a url for just a single htm file. And the application is having no problems running on both servers. The browser errors are "We can't connect to the server at h" or "h's server ip address could not be found." As you can see, the server name is getting concatenated to "h" in the error messages. Has anyone run into a similar problem with webhelp? Thanks.

I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. the link on my original email no longer works - Free 30-day trial, but i have my original purchase certificate.they said i have to post here for help (???). thanks, Anahid

Hi, Using the new feature on sentences containing links doesn't give same output than the ones without links. As example, using french language as source on those sentences :Texte du filigrane inséré lors de l'export du document depuis le portail documentaire. Ce texte correspond à la valeur du paramètre TEXT_FILIGRANE.Texte du filigrane inséré lors de l'export du document depuis le portail documentaire. Ce texte correspond à la valeur du paramètre TEXT_FILIGRANE.Give those different sentences as english result :Text of the watermark inserted when the document is exported from the documentary portal. This text corresponds to the value of the TEXT_FILIGRANE setting.Text of the watermark inserted during the export of the document since the documentary portal. This text corresponds to the value of the setting TEXT_FILIGRANE. As we can see, the translation without the links is using whole sentence as a bunch and is more accurate.The one with links translating the "

RoboHelp 2020.1 Quick question - the TopNavigation frameless skin doesn't offer/include the mini TOC feature, does it? It wasn't obvious in the skin's settings and I'm not sure where/how it'd be surfaced in the output anyway. I do love the mini TOC feature in the other frameless skins. 

I am trying to onboard a new joiner on RH HTML  2017 (as part of TCS). The entire department of ~20 people has been using this version successfully since release and previous versions since 2010, but the new joiner gets a "Parameter is incorrect" error when she tries to open the printed documentation dialog. After the error, the window does open, but all the fields (conditional build expression, TOC, glossary etc) are blank. The Generate Word DOC field either displays .doc or is blank as well. (All the other team members also have the docx option.)Environment:TCS 2017 on Windows 7OS deployed by ITTCS installed manually by usAdmin rights on our own machines.All the files are local, nothing networked.We use SVN, but the crash happens for projects outside source control too.The crash replicates for the RH samples as well.The crash replicates in RH 2015 as well.I consider myself fairly experienced with RH but this has been stumping me for 3 days! I am fairly sure the problem is with h

Is it possible to modify the font size of TOC items for Responsive HTML5 output? I have accessed the edit function for the skin (I have been using 'Azure_Blue' for quite a few years), but cannot see any option for the font size - only colour. I have changed the font size for my content to be 16px and the TOC entries look tiny in comparison. I am using RoboHelp v 2020. Thanks.