RoboHelp

Our online help uses context sensitive help with MapID numbers and names to retrieve the correct topic. We want to create one topic to be used for multiple screens and be retrieved by multiple mapIDs. Is there a way to do this in RoboHelp 2019 Classic? I use the h file and alias file for assigning mapIDs, but I don't currently do anything outside of the mapID tool in RoboHelp.

In RH 2019 Classic, I had a batch file that used RHCL to generate 40 help modules in a row. In RH 2020, I have adapted the file to use the new batch syntax (--cl), but it hangs after generating the first module. It looks like the program never exits, so it never moves on to the next command... My new batch file looks like this:"C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl "C:\technical_documentation\sophis\online_help_74\master_74\master_74.rhpj" -o "InvestOLH" -p "C:\ioana\help_builds\value_rh_2020" "C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl "C:\technical_documentation\sophis\online_help_74\basics_74\basics_74.rhpj" -o "InvestOLH" -p "C:\ioana\help_builds\value_rh_2020\mergedProjects\basics_74" The master_74 project gets generated succesfully, I get the following lines in the log... and it just stops there.[...]Updating mergedProjects/user_rights_settings_72/whatsnew/whatsnew.htm...Applying screen layout page (Topic) to topics..

I heard from a colleague that RoboHelp is retired. Can anyone confirm that or set us straight?  Not trying to start a rumor mill, rather I am trying to find out if there is just a misunderstanding in-house and clarify. Thanks!

Our programmer is telling me that he is getting the following script error when trying to test out the final project files. When I test the output myself, I am not getting the script error. I don't know for sure what I am looking for in the code. Any help is greatly appreciated.This is a RH2020 project. 

We have published Update 1 for the latest release of RoboHelp. You can download the update from https://www.adobe.com/support/robohelp/downloads.html.  Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

Are there any known issues when trying to generate word output in RH 2020 New UI from projects that have been upgraded from RH 2019 New UI ?  I have two seperate RH 2020 projects that I upgraded from RH 2019 that I cant seem to generate word output for. One just has the "starting generation message" for ages and nothing else happens and one starts the generation and merges all the files and then just fails to generate.  I am able to produce word output from a new project created in RH 2020.

Hi. I was just upgraded from RoboHelp 2017 to 2019. I obvioulsy have user guides created in the 2017 version that will have no problem being upgraded to 2019. However, I have one set of guides that I had to generate Web Help for. I do not see this this as a type of output presets in 2019. What shall I do in order to still provide the right file format for these guides? One other question: I am seeing information online for RoboHelp 2019 Classic. Is this a different verison of RoboHelp 2019? Thank you,Michele

How do I get RoboHelp 2019 downloaded on another computer? Who do I get in contact with for the key and download link?

I created a test guide. I generated Responsive HTML5 and was able to view output. I made a change to a topic and generated the Responsive HTML5 output again and when I go to view the output, nothing displays. An explorer window opens but displays nothing. I have to close RoboHelp then relaunch it. I will note that if I generate the output in a different way, I am able to view it. But if I generate the out put using the same steps to view again, nothing displays. What causes this and can it be remedied? Thank you,Michele

Hi,My work includes adding UI icons while writing steps to do something.Upon doing the same, the indentation of the numbered list with the number got mismatched.Please refer the attached image for depicting actual issue and suggest me if anything can be done.Thanks!

I have the following text in my topic:<h1>Frequently Asked Questions</h1><p><strong>Can permissions specific to objects be exported?</strong></p><p>Imported objects inherit their permissions from their parent objects. If your import contains folders, the hierarchy structure of child folders will be maintained.</p>This is how it looks if I view the output from within RH: Here is how it looks in my PDF output:It has applied a bold to the first line of the second paragraph. It has done this randomly throughout the whole PDF.  Sometimes it has applied bold to text that has no strong tag in the whole topic, sometimes it is like this, where there is a strong tag somewhere in the topic. But there does not seem to be any pattern to it.  

A couple more "newbie" questions here ... First question.  I have several notes, tips, and warnings in the manual I am working on. When the manual was done in InDesign I placed an icon at the left side of the text to easily identify whether it was a note, tip, or warning.  Is there a way to accomplish this in RoboHelp? Second question. I've added breadcrumbs at the top of the page, and using a | separator between levels. But the default breadcrumb style shows a number beside the Home link, which filters down through the various breadcrumb levels after publishing.  I can't figure out where this number is coming from and how to remove it ... see below for example, which shows both the separator and the number on the page:  Thanks in advance! Denise

Hi, Everyone. I've got this topic whose filename is still "New_topic":  I should probably rename it, right? But will doing so screw up anything? (Sorry for the primitive question. My brain is fried.)  I'm pretty sure I've linked other elements to "New_topic".  I'm just worried what effect renaming this file will have. Thank you!

I am trying to connect to Robohelp to a github repro and get the following error. I tried to use ssh keys but Robohelp told me the agent wasn't running (it was i checked) so we switch the HTTPS with sso and a token. This is the error we are seeing any idea's?

Hi, Everyone. I'm creating a table style to create a "side bar" format. (See screenshot, right-hand column, beneath the image.)  I'd like to set the width in the style to be narrower. But I don't want to use pixels, afraid that would forfeit the responsive properties of my skin (Oceanic). How do I do this?  Thank you!

I used to be able to drag a topic over an image and it automatically created a hyperlink when the image is clicked.How do I do that in RH 2020?

Our responsive HTML output is displayed within a frame on our site. Due to the size, this makes the images not being clear. Is there a way we can use an option to enlarge images upon a click. I am using RH 2019. 

Hi, I just started to use Robohelp 2019(.0.12). My target is to generate two versions of an online help with conditional content. The source of this content is a Framemaker document with different conditional tags.I managed to link the FM file in my RH project and the conditional text is correctly hidden when it should be. The only problem I have is that if a whole section in the FM document is marked to be hidden, the topic created fom that section is still visible in the table of contents of the output. It is empty when you open it, but I would also like to hide the TOC entry.I achieved this by manually tagging the topic in RH with the correct conditional tag. But can't that be done automatically during the import? After all, the heading from which the topic is generated, is also marked with the conditional tag in FM.Doing it manually is not a solution for me, because the source document is continuously changing and I would have to do that tagging after each update. I tried. The tags

When output is generated, what I used in RoboHelp 2017 is not shown for RoboHelp 2019. I cannot continue working the way I have been if I am unable ot provide output files. See the attachment for further detail. Your help is imperative.Thank you,Michele

The Word output of About Robohelp includes a title page. How do you include this in the Word output properties? I looked at the TOC and there is a "Front Matter" as the first entry. Is this the title page? If so, how can I do the same thing for my Word output?

I have Microsoft 365 Word and Robohelp 2020. I customized Word Output properties to include the TOC. However, when I publish to Word Output, Robohelp does not generate the TOC. 

Hi, Everyone. In RH 2019, new UI, I'm outputting to PDF. And RH is giving me an extra page that I wish weren't in the PDF. It looks like fine in the PDF table of contents. "How We Do It" is properly listed as sharing p. 8 along with "Analytical and Creative" (Screenshot A): It looks fine in the help, itself -- meaning the H2 header "Analytical and Creative" appears directly after the H1 header, in the same topic  (Screenshot B):  But in the PDF, the two headers are separated, as if they're in separate topics (Screenshot C): Here's what the code looks like (Screenshot D): I'd appreciate any help on this. Thank you!

I am using RH 2019 version. In the output generated, the file has .htm extension. For some reason, we need the extension of the file to be .HTML. Is it possible while generating the output? If yes, how? 

For some reason on one of my projects Robohelp is creating a duplicate Assets folder inside my Outputs folder but outside of the HTML5 Output folder. It still creates an assetts folder inside the HTML5 folder but it creates a duplicate on outside of that one with just the CSS folder inside of that one. I assume it has something to do with the project preferences but I don't know where. 

I'm not a RoboHelp expert -- I'm trying to update our website.I want to retain my websites global navigation while the visitor access the RoboHelp generated help files. The current solution being used takes the visitor completely out of the website experience while they view the help files.