RoboHelp

I have RH 2017 and generate webhelp. In recent webhelp builds, the Search function wouldn’t work in IE11 when the help was accessed through the application from a Unix server. No search results. The Search function works fine with Chrome and Edge via the application from the same server. If I view the webhelp from the hard drive on my laptop (i.e., locally), it also works fine. I tried changing settings, changing the skin, rebuilding, re-posting, testing etc. The search function had run without any problem in the Webhelp I generated back in August, but not now. Then I saw this post ("Robohelp 2019 & Internet Explorer 11 issue"): https:://forums.adobe.com/message/9702368 So I unchecked the “Display intranet sites in Compatibility View” option in IE11 and the search function worked in IE11. But I wondered why search worked in the August webhelp regardless of the setting and stopped working in webhelp buids in October. Then I remembered that I updated the RH 2017 install on my laptop

RH 2019 Trial (2019.0.9), new UI. Okay RoboHelpers. Here's your challenge! You have a large multi-folder project with 40+ folders with a ~2300+ topics, and it's failing to generate the Responsive HTML5 Help. RoboHelp 2019 logging functionality is insufficient to provide you with the ability to locate where the failure occurs simply because there is no log that is generated. All you know is that the Help starts to compile, but even if you let it run for an hour nothing happens (even though it appears to still be generating). Now what do you do? How would you find out where the failure is occuring? If you are like me, you might consider making a backup of the project and then deleting most of the content folders and recompiling a little at a time to find the issue and then bring folders back in gradually, rinsing and repeating, until you locate the offending file(s). Hey it worked in RH 2017 right? Good thinking! And that's what I thought too. But let's give you an ad

I'm using RH 2017 and have an issue with the left indents for bullet styles.To get the left indent of my bullet styles where I want them, I have to set the Indents Left setting in the Styles dialog box to double the amount I want. For example, for a bullet style to indent 0.25 inches, I have to set the left indent for the style to 0.5in. If I then click the Format button on the Styles dialog box and select Paragraph, the paragraph formatting dialog box shows the indent for the bullet paragraph to be 0.25in (see image). When I apply  the bullet style to a paragraph, it uses the 0.25in indent shown in the paragraph formatting, not the 0.5inches that is set for the indent in the style's properties. Can anyone tell me why I'm getting this discrepancy?Thanks      

Hi, I have a question regarding merged projects. We're working with three different manuals: 1 standard, 1 X and 1 Y. When merging standard + X the output presents a merged window and Table of Contents, but when merging standard + Y the output presents two seperate windows (with two different TOC's). The manuals are made in the exact same way and there shouldn't be a difference between the merging of them. Has anybody else run into this issue? What could be the reason for not presenting the generated output in a merged display? Thankful for all the help I can get. /K.

I am trying to put heading and paragraph on same page. If page breaks heading should moves to another page together with content and same goes for table heading row and other row. Is there any way to correct it or is this the way robohelp works? Please help. 

If I use text box in numbering list or bullet list, text box style doesn’t print accurately.  Please see the following screen shot. Please suggest a way to correct it. 

When using RoboHelp 2019 to generate WebHelp, is it possible to include the show/hide TOC slider in CSH topics that launch via a UI help button?I have just converted a large RoboHelp 2017 Classic (webHelp) project to RoboHelp 2019. The first thing I notice: the upgrade did not carry over the Show/Hide TOC button. There was one in each topic.At first, this seems perfectly fine -- because the new WebHelp output provides a nifty show/hide TOC slider widget in each topic. And, when a user requests Help from the app's Help menu, the starting HTM topic file opens and displays the TOC along with the default topic (as per project settings). However, once in the web app product, context-sensitive Help topics (that users display by selecting the Help button in the UI) do not include the nifty show/hide TOC slider widget. There is no way for that user to browse through the Help from that CSH topic. The user is confined to that one single topic and to any possible See Also links.My question: How d

Hi,   I'm struggling to ensure that printed documentation output retains the font formatting and layout of a multilevel list and wanted to confirm that, even if you (1) set up list styles for each multilevel list in Word; and (2) map the multilevel list in RH to a Word multilevel list, you still have to manually apply the each list style to each list level?   Thanks, Dee Dee

Hi all I'm working with RoboHelp 2019, Classic version. All files are on local drive. The images are located in the top folder along with all of the htm files. In my project there are about 250 images - but only about 20 of them are appearing in the Project list, and it is only these images which are actually appearing in the generated version. The project has been created from scratch, and I cannot understand why only a few images are showing in the generated version. The images DO appear when I view them from within the project (clicking View Item) but not in the generated version. So far I have tried: Closing RH, then using Windows explorer, moving ALL the images from the folder. When I open RH, the 20 or so images are shown with a red X (as expected). Close RH, then move all images back - when I open RH, only the 20 images are still showing. Creating a new folder within RH - as suggested in some other answers on this forum. This also did not work.   Please can someone sugges

Can i make this kind of help in Robohelp? https://grafana.com/docs/installation/mac/ If yes, then please guide. Thanks.   Jigyasa  

I have had my current version of RoboHelp updated. I then opened my existing project and a conversion or upgrade of the project occurred. This all looked perfectly fine until I tried to open the project. Then I received the following error message:-Application ErrorThe application has run into an error. Please save your unsaved changes and restart from menu: Help > Restart RoboHelpHas anyone else had this issue? The toc files had been mentioned in another thread but they look ok having checked the links to files etc. Any additional help would be great.

Hi,Recently upgraded to RH 2019 and have some queries around lists and page breaks.Because I can only output to PDF as printed documentation (no Word supported output) is there any control around page break rules for lists? Specifically numbered lists.I have a numbered procedure with several steps. Below each step I have a screen shot. The screen shot has been added using a <br> tag so the indentation remains and I do not get a new number. In the case of publishing to PDF, I am running in to areas where my text is at the bottom of a page and my image is then shown on the next page. I want to define keep together/page break rules for my lists so I can avoid this.It was previously an issue for me so I would output to Word and then go through my docs manually to put in page breaks.Any solutions for this?Thanks,Nick

I'm trying to change the line distance between TOC lines with the pdf.css. There's no way I have found to adjust this.I have put the following into every single pdf-toc style, to no avail. The line distance stays about half a line. {margin-top: 0;margin-bottom: 0;border-top: 0;border-bottom: 0;padding-top:0;padding-bottom:0;} If I set everything to 100pt, the distance still is half a line. Putting other colors in etc. works just fine, so I am using the correct styles, it seems.  I'm not using any other CSS as far as I know of. I have unchecked the default.css everywhere. Is there anything else that determines the line distance for TOC lines in the PDF output?

I'm currently producing Webhelp using RoboHelp 2019 (classic) version 14.0.9.004 on Windows 8.1, however I first experienced the issue using RoboHelp 2017 (on Windows 8.1). Context sensitivity works fine if the help is opened from a web server or from a file server. When opened locally, everything is normal, no problems with Search or TOC etc. except it always opens to the default page--no context sensitivity. When the help opens, the context sensitive piece of the help call is missing. This is true for IE, Chrome, and Firefox. I've tried adjusting various settings in Internet Options (through IE), setting the Mark of the Web, and (out of frustration) setting combinations of pretty much every other option on RoboHelp's Output Navigation page above the toolbar buttons. No luck. I've seen other similar posts but they seem to occur with a specific browser or are missing components like the TOC. Not the case here. Everything works but the context sensitivity. Does anyone have any suggestio

Hi,Does anybody know if it's possible to remove only the "Index"-button in Microsoft HTML Help in Robohelp 2019?With the new interface "TOC & Index" is put together in the Window-settings, so if I leave the box blank both of them disappears. Is there a way to delete "index" only?Thankful for all the help I can get! BR,Kajsa

I can't seem to figure out how to create a nested bulleted list in RoboHelp 2019. I have a style Disc, which formats a simple bulleted list nicely.I made a copy of that style, which I labeled "ul.subbullet," thinking that I could simply edit it to get an indented second-level list. In the Properties panel, I have set Level = Level 2. When I try to set Style = circle," it keeps popping back to the disc setting!  I set the list-indent value higher so the second-level list will indent. Every time I apply this style to my second-level text, it changes the style in the main list too. So, then the entire list is formatted to the ul.subbullet style. If I go back up to the first bullet in the main style and apply Disc, the entire list changes to the Disc style. I am expecting that if I select the first bullet, apply Disc, i should get Disc style. If  I apply ul.subbullet to the next two paragraphs, they should display in the ul.subbullet style. But this is not working.What am I

Hi,   RH2019.0.9 (New, not classic) bookmark linksBased on the Frameless Skin Oceanic, it seems that bookmarks are not scrolling anymore to the exact location of the bookmark. It seems that in the layout the grey bar (the second from above, the one with the buttons Expand All etc.) is not being taking into account, since when I use a bookmarklink I have to scroll up 1 or 2 rules to get to the exact location of the bookmarks. popupsOn a long page (longer than the screen), a popup will not be displayed anymore at the location where you clicked the popup-link. You will have to scroll up to see the popup.I think it was before also an issue in the responsive skin, but was solved in that skin.I now 'solved' it temporarily by removing the 'position: absolute' for the .rh-popover in the layoutDiff.css    Best regards, Dirk

      I tried configuring TFS with RH 2019 using the link https://helpx.adobe.com/robohelp/using/tfs.html. I get this error "The application has run into an error. Please save your unsaved changes and restart from menu: The connection profile is not even listed in the connection. Can someone help

(RH2019.0.9 New UI) What's the pdf page box model in combination with the pdf master page? If I position a logo absolute in the header and then adjust the margin of the header line below it, the logo shifts up...? Apparently the positioning isn't towards the page but towards the header top, which can shift up just by adjusting the margin of a <p> element in the header? I would expect the margin towards the page would be set in stone by the page margin in the output preset parameters. It took quite a bit of trial and error to get the positioning of floating elements in the header and footer right. It's OK now, but honestly I don't know why 🙂 Is there any page somewhere that describes the pdf page box model? Most pages I could find just explain how the GUI works but I'd like to know which parameters have an influence on, or override, other parameters.

There have been a few postings about this problem but no definitive solution...   I can successfully connect to SharePoint from RH 2019 from a PC connected directly to the Internet and use that as a version control repository.   However, I'm unable to connect from a client-site despite ports 80 and 443 being open. At that site, I'm able to access the SharePoint 365 folders from a web browser and I can use other applications such as OneNote to connect and access other OneDrive and SharePoint resources at the same cloud location. When you attempt to create a RH2019 Connection Profile, I am redirected to Microsoft to sign into my account. The sign-in process is successful, but the Save button always remains inactive. The forward proxy is set correctly in Internet Explorer settings. I have checked if any URLs are blocked by the proxy based on addresses listed in other postings, but I've not found a problem.   I was hoping it might be fixed in Update 6, but I'm still unable t

Hi, RH2019.0.9 (New, not classic) Based on the Oceanic skin, and making extensively use of drop-downs with snippets in it, I noticed a strange compatibility issue with Edge.When using search, and the search term is somewhere within a drop-down text, hitting the search result will open the drop-down text (which is in fact a snippet), and will show the search result as a yellow marked term: this is the expected behavior, and is working fine with Chrome and FireFox.With Edge, an odd thing happens: after hitting the search result, the drop-down text will open, but then it will open the snippet itself (really the complete snippet, as it is also published in the assets folder). Since the (original) snippets are not really needed to be published, I now deleted that folder, so Edge will try to open something was isn't there anymore (which is now better, than displaying the original snippet, with all kind of information that is not meant to be published). It is just a notice, I'm not expecting

RoboHelp has released a new patch update 08 through which we can generate clean URLs using frameless output. My query is : We want to remove #t in URLs that are auto generated by earlier version of Adobe Robo help tool. https://tutorial.gst.gov.in/userguide/registration/index.htm#t=Apply_for_Registration_Normal_Taxpayer.htm Can this be done in Adobe Robo Help 2019 Patch 8? If yes, how?    

I share Robohelp with another user storing our completed files on a share drive.  My license is Robohelp 2017 na d the other user has Robohelp 2015.  When either of us submit updates, the other user's previous updates disappear.  Previoulsy this arrangement worked fine when both users had Robohelp 2015.  Do both user have to use the same version of Robohelp or is there something else that may cause this to happen?  Thank you   

I apologize if this has already been answered.  I couldn't find a post that directly answered this, but I saw folks mention that they had RoboHelp Server 10 installed on Server 2016. Is RoboHelp Server 10 officially supported on Windows Server 2016? The last online documentation dated 9/11/2017 still lists Server 2012 R2 as the highest supported server OS (though it does support Windows 10). Thanks!

Hi there,As I understood, snippets are a good way to re-use content. However, it seems not to be possible to include snippets into continuous text without a line break. Is there some way to accomplish this? Or would it be better to use variables instead?Best regardsKarin