RoboHelp

Hi, I am using Rh Reimagined and recently imported a new Word Document to my Contents. But half of the content in the folder turns out like this in my output: As you can see there's a questionmark in front of the topics that there's trouble with. Has anobody else run in to this problem and might know what's wrong?   Thanks, K.

Hi Guys A bunch of new menu options appeared at the dusty configuration / admin end of the menu system of the product for which I am producing online help, recently. So I cursed the gods of Agile, fired up the Espresso machine and quickly created a hundred or so new help topics into which I could add the appropriate field / description information. Subsequently I realised a lot of these "new" menu options were actually pre-existing options which have been dragged and dropped from other areas of the system - and for which I had already written help topics. So I now have files with the same name scattered around the various folders, which I have to find. Obviously I have to identify those files that have been duplicated before moving the originals to the new location and deleting the newly created, empty topic files. This task would be a lot easier if there was a way of finding which files have duplicate names and where the originals are located on the system.&nb

We are planning to deliver content in Responsive HTML5 format. Is it in any way possible to prevent end users from editing the content using the Developer options in a browser?

I'm having problems compiling help into Microsoft HTML, and Reponsive HTML5, the two formats I use. As an experiment I tried Multiscreen Help, which annoyingly - since I don't use it - actually works, but at least I guess it tells me that nothing is fundamentally wrong.  I can't think of anything I've done to break it, I haven't done anything on it for a few days since I last compiled. I have no doubt I'm going to need to supply more detail here but where do I start?

I have what may or may not be a simple question. We currently have a project published using the Webhelp layout. If I wanted to convert this to one of the HTML5 layouts, would it be as simple as republishing. Will this break any context sensetive links on the website?    Thank you for any help you can provide. I appreciate it. 

I used to be able to generate PDFs or Word docs in RoboHelp 2015. However, the ability to do that recently stopped. We recently upgraded from Windows 1703 to Windows 1809. And, we switched from Office 2016 to Office 365. When I try to choose Printed Documentation, I get a "Parameter is Incorrect" error. Any ideas how to fix this? Does anyone know what this error means? Thank you.  

Every time I try to generate Word doc output in RoboHelp 2019 this is what I receive. All other outputs generate successfully so I'm certain that default.css is working totally fine.     Unhandled CssParser error: line 1 col 20: "'" expected. CSS => p{font-size: 12pt'}     I would really appreciate your help in fixing this error. I've the latest patch update of RoboHelp too. 

We have a context sensitive help that must match an old CHM map table with ids > 1000,  1200, 1300 etc... something like: <alias name="IDH_OUTPUTPANELFORM" value="1000" link="../../contents/myproject/user-guide/workspace/panels/build-output-panel.htm"></alias>   The generated CHM document works properly (context map id 1000 opens the correct page) But from the browser the link  myproject/Frameless/index.htm?rhmapno=1000 ignores the redirection.   when i change the index from 1000 to 1 the link works...but the problem now is the CHM...   There is a limit in the map id? There is a way for extending the map id? The only solution is to change all the id to values < 1000? Any suggestions? Thanks  

Hi there,   I've recently started using Robohelp, I'm new to the role and have downloaded Rh 2019.   My colleague has been using Rh for years now and hasn't had these problems. I've copied the project from my colleague onto my machine (project is currently in Rh 2017) and I can use Rh 2019 Classic successfully. However when I come to generate the CHM I receive the two errors in the title of this post. Oddly if I were to upgrade the project into Rh 2019 it'll compile and generate successfully...   If I create a new project and add an image to the 'first topic', it'll generate successfully, however won't display the image within the CHM.   Any advice greatly appreciated.   Thanks Scott  

This information only applies to RH2019 Classic and older. It is not relevant to RH2019 New.   In another thread, someone mentioned they upgraded to RH2019 New to resolve a problem with TOC, Index and Search not working for them in an old version of Robohelp. (For those interested the thread is: https://community.adobe.com/t5/RoboHelp/Page-Help-topic-missing-after-compiling-WebHelp-using-RH-2019/td-p/10686385 )   I actually found a resolution to this issue yesterday. My problem occurred with output generated from RH11 on Windows. I haven't tested all outputs or all versions, but I can confirm the problem occurs with Multiscreen HTML5 in RH11 and  RH2019 Classic, and just search for Responsive HTML5 for RH2019 Classic.    All features worked fine when viewing the help in Internet Explorer, but not when viewing in Chrome. I don't have Firefox or a Mac+Safari to test, but the principle would be the same for those browsers.   I found it occurred in the fo

I have a 2019 RH project (Version .9) for which I have created and ordered a TOC. In this TOC, I have a book entry that has three (3) page/topic entries underneath it all at the same level. I want to move the third of these page/topic entries one more position to the right - i.e., indented one place more to the right underneath the 2nd page entry. I right-click on the 3rd page entry, and on the context menu that opens, I click Move > Right , but nada, zip, zilch. The 3rd page entry stays put. Is there a limit for some bizarre reason on indenting/moving TOC page entries? I have attached a screen shot of what I have and what I want, but can't get!   Thanks!   What I have What I want

I have several topics that are not appearing in the index once the help file is precompiled.  They all show in the Author/Index tab.  This is with RoboHelp 2019.  The index keywords are all specified correctly in the content files.  Is there a bug or some fix for this to get all the index files in the output?   Thanks!

I am using RH 2019.0.9 to create a merged project. I have one parent project and 18 child projects. I have my folder structure successfully set up and I have ALL the child project TOCs redirected/loaded in the parent project TOC. I am getting no errors when I generate any child project or the parent project, but not matter what I do, I cannot two of these child projects to be displayed in the final merged project. I have deleted the child TOCs from the parent TOC and redirected to the parent TOC and regenerated the merged TOC, and still nothing. Any thoughts? I have attached screen grabs to illustrate the issue. TIA, TVB

Can we have a slide show in Robohelp 2017 like we do in Power Point? We publish using the Responsive Server. I am looking to have 3 radio buttons and each of this showing different brief information  that will be displayed automatically with say 15 second interval. Is that possible?

We have a responsive html5 output. When I search a term the search results appear in the left navigation. The topic title displays with a short one liner about the topic. Do you know from where this text is taken. How does it appear and can this be changed or hidden?

Last week, I upgraded two RH 10 projects to RH2019 Classic and then to RH 2019. I then created WebHelp output using RH 2019. Doing this resolved a problem we were having with the Index, Contents, and Search function not working on the Mac. However, we’ve encountered the major problem described below.   Both of our projects include a folder called PageHelp.  This folder contains context-sensitive help topics for each page in the application. There are dozens of pages and, hence, dozens of topics. The .htm files for all these topics appear to be converted successfully, as they are present in a PageHelp subfolder of the Contents folder for the converted project.  However, when I generate WebHelp output for one of my projects in RH 2019, the PageHelp folder for the compiled Help project contains just four of the expected files. When I generatate output for the other one, just one of the expected files is found in the PageHelp folder for the compiled project. See screenshots

I have a TCS 2019 test version. We want to update from TCS 5 to TCS 2019. Now, I tested to merge a project from rh11 to rh 2019 classic. And than to rh 2019.This was successful. The contents is fitting. The output could be generated as expected.What I have not expected is that I am not able to update the text changeings in my referenced Framemaker data in RH 2019.There is a "Update Framemaker files" function. It is not greyed out and when I press it, nothing happens. No update, no process bar, no info. Now, I am unsure what is going on. Could somebody lighten the situation? Is this updating function working in RH 2019.0.9? Does references for Framemaker files are still working in RH 2019? And if so, how?

I'm working on a Help File and the customer has requested me to include all notes with a lime green background. Trouble is that the shading extends to the end of the line. I have created a Note Style for the shading and a Note snippet for the image and Note:   Is there any way to make the background to wrap with the text.   Please see the image for reference.   Cheers 

I was wondering if anyone knows offhand what layout this is?     Thank you in advance for any help provided. I appreciate it. 

I am using Robohelp 2017 with 2nd update.  This help system is VERY large, and the Index has several thousand keywords and subkeywords. We have been using WebHelp output that is called by our application web server for context-sensitive help for many years now.  However the TOC was not working in Chrome, and we need to support both IE 11 and Chrome for our applications. So we just switched to Responsive HTML5, with Azure_Blue layout.  So now, our TOC and Search are working, but Index is not working. Note that Index worked fine with WebHelp – we just switched to Responsive HTML5 because of the TOC issue. Our layout is set up so you click to view in full context (with the TOC, Index, and Search panels).From other Forum threads here with related issues, we applied the updates to the JS files for Search, and that helped.  I looked for any other possible updates we needed – except for going to RH 2019! – and I think we are up-to-date.Here’s the issue with our Index in Re

I have a help system of guides under the title Playbooks, then the guides are Commercial, Personal, Claims and Employee Benefits. I'm using the Screen Layout called Azure Blue.    I want a main page with title Playbooks with each playbook listed in the icons in the body of the page. Each icon lets the user access the specific play book they want. then on the playbooks landing page, I want the icons to show the sections of the documents.   I'm not sure how to set up the output to generate the playbooks. For the playbook documents, can I use a different screen layout?   Thanks, MDawn

I need to generate the output of a project so others can review the screen design. I'm not sure how to do this. Or can I publish just for the reviewers? Help!   Thanks, Margaret

I'm creating help in Responsive HTML5 output. I want to change the Welcome to the Help Center text and the color of the Favorites button. Can someone provide instructions? Thanks,MDawn

Hi, I need to create an in-document reference link. This link will simply send the reader to the Annex section in the document. Somebody knows how I can create this link?   Part of the code Top of page showing where the bottom link must bring me (see image Link at bottom)  <ul class="Disc">       <li style="font-size: 14pt; margin-top: 6pt; margin-bottom: 12pt; margin-left: 8pt"><u>Tâche à <strong>MTL-SSC-TEL</strong> (Txxxxxxx)</u>   -------------------------------------------------   Bottom of the page with link to bring me back up. </div>   <p><a href="#Top">Back to top</a></p>   <p> </p> </body> </html>   Thanks, Pierre

What version of robohelp is compatible with Windows Server 2019?