RoboHelp

Hi there, I just noticed that hyperlinks in the PDF behave a bit strangely. If I link to a bookmark chapter, the hyperlink goes exactly where I want it to go. If I link to a topic, it goes to someplace within this topic, not to the top of it. I assume, the difference is that in the first case it jumps to a bookmark, but in the second case does not (I have not used bookmarks for the topic title / main header, only for sub-headers).In the HTML output, the hyperlinks lead to the top of the page.Is this a bug or is it necessary to add bookmarks also for the topic titles?I am using RH 2019.0.9Thanks and regardsKarin

Running RoboHelp 2019 (update 9). Generating Frameless outputThe project's main/only style sheet is default.css. It looks and operates fine in the project. However, when compiling/generating Frameless output, none of the styles are being applied. I opened default.css in Notepad in the output folder and discovered that [data-region="topic"] is being inserted in front of each style. The default.css in the project folders does NOT have this. Screen shot below shows a comparison.   For now, I can manually copy in the CSS file from the project over the one in the output, but obviously this isn't ideal. Thoughts on what could be causing this - and how to resolve it?

Hi there,I have a couple of problems with my HTML5 online help when I try to display it in IE11. I am using RH2019 version 14.0.8the icons for TOC, Index, Glossary and Search are not displayedthe buttons for "Remove highlighting" and "Print are not displayedthe search to the top right is displayed, but does not provide any resultsmy image in the header is displayed in a wrong resolutionwhen I open a file somewhere in the structure via context-sensitive help call, the TOC does not fold up to the correct locationHere's what I tried:for the help to open, I added a mark of the web <!-- saved from url=(0016)http://localhost --> (for test purposes, only in the index.htm and one file, but will be added to all files)I set the compatibility mode on and off with no effectI tested with files both stored on my C-drive and hosted on a serverMy help works fine in Edge and Chrome.This is how the help looks in IE11:This is how it looks in Chrome:Any ideas what I can do to make my help also work

I am using RoboHelp 2017.I have always zipped the !SSL! folder and uploaded to sharepoint sites. Now, when I do, I always receive notification that the changes in a guide do not show or the files can't be used. Today I looked at the Index file in the SSL folder. It open fine. Then I zipped the SSL folder and when I look at the Index, it does not display properly.Why did this used to work but no longer does?I am using Responsive HTML5 Output.Thank you,Michele

Hello! Is there anyway to create a table in Robohelp and remove all exterior borders so only the inside borders exist? I've attached an example of this performed in Word - I'm hoping there is functionality in RoboHelp to do this. Any input is greatly appreciated! Thanks!

RH 2019 New UI (2019.0.9) RoboHelpers, The challenge is back! (Related Challenge). *cue the Mission Impossible music* This mission, should you choose to accept it... is to get the end of a Topic List report.Let's get started! Suppose for a moment you have a large help system with 2300+ topics and multiple folders. Because, hey, who doesn't like a challenge right? Now suppose you have a need to get to the bottom of the Topic List report in order to eventually select a range of several hundred topics to apply a Conditional Build Tag on a large subset of topics. How long does it take you? What's YOUR best method? Your fans want to know! If you're like me, you might think, well shoot, RoboHelp 2019 is a new fangled piece of software. It should just show all the topics. I'll just scroll to the bottom and boom, I'm done! It shouldn't take more than a second. Nrrrrgggg! (That's the sound of the dreaded red you-are-incorrect buzzer!) Sorry, a reasonable

We use Robohelp Classic and our main project is very large with maybe close to 2000 topics. It grows gradually as we add more content, but it used to take maybe 15-20 minutes to generate the project in HTML5. Now it takes closer to an hour, and it seems to get worse all the time. Is there any way to cut the generation time down? It's getting to be difficult to work around.

I have RH 2017 and generate webhelp. In recent webhelp builds, the Search function wouldn’t work in IE11 when the help was accessed through the application from a Unix server. No search results. The Search function works fine with Chrome and Edge via the application from the same server. If I view the webhelp from the hard drive on my laptop (i.e., locally), it also works fine. I tried changing settings, changing the skin, rebuilding, re-posting, testing etc. The search function had run without any problem in the Webhelp I generated back in August, but not now. Then I saw this post ("Robohelp 2019 & Internet Explorer 11 issue"): https:://forums.adobe.com/message/9702368 So I unchecked the “Display intranet sites in Compatibility View” option in IE11 and the search function worked in IE11. But I wondered why search worked in the August webhelp regardless of the setting and stopped working in webhelp buids in October. Then I remembered that I updated the RH 2017 install on my laptop

RH 2019 Trial (2019.0.9), new UI. Okay RoboHelpers. Here's your challenge! You have a large multi-folder project with 40+ folders with a ~2300+ topics, and it's failing to generate the Responsive HTML5 Help. RoboHelp 2019 logging functionality is insufficient to provide you with the ability to locate where the failure occurs simply because there is no log that is generated. All you know is that the Help starts to compile, but even if you let it run for an hour nothing happens (even though it appears to still be generating). Now what do you do? How would you find out where the failure is occuring? If you are like me, you might consider making a backup of the project and then deleting most of the content folders and recompiling a little at a time to find the issue and then bring folders back in gradually, rinsing and repeating, until you locate the offending file(s). Hey it worked in RH 2017 right? Good thinking! And that's what I thought too. But let's give you an ad

I'm using RH 2017 and have an issue with the left indents for bullet styles.To get the left indent of my bullet styles where I want them, I have to set the Indents Left setting in the Styles dialog box to double the amount I want. For example, for a bullet style to indent 0.25 inches, I have to set the left indent for the style to 0.5in. If I then click the Format button on the Styles dialog box and select Paragraph, the paragraph formatting dialog box shows the indent for the bullet paragraph to be 0.25in (see image). When I apply  the bullet style to a paragraph, it uses the 0.25in indent shown in the paragraph formatting, not the 0.5inches that is set for the indent in the style's properties. Can anyone tell me why I'm getting this discrepancy?Thanks      

Hi, I have a question regarding merged projects. We're working with three different manuals: 1 standard, 1 X and 1 Y. When merging standard + X the output presents a merged window and Table of Contents, but when merging standard + Y the output presents two seperate windows (with two different TOC's). The manuals are made in the exact same way and there shouldn't be a difference between the merging of them. Has anybody else run into this issue? What could be the reason for not presenting the generated output in a merged display? Thankful for all the help I can get. /K.

I am trying to put heading and paragraph on same page. If page breaks heading should moves to another page together with content and same goes for table heading row and other row. Is there any way to correct it or is this the way robohelp works? Please help. 

If I use text box in numbering list or bullet list, text box style doesn’t print accurately.  Please see the following screen shot. Please suggest a way to correct it. 

When using RoboHelp 2019 to generate WebHelp, is it possible to include the show/hide TOC slider in CSH topics that launch via a UI help button?I have just converted a large RoboHelp 2017 Classic (webHelp) project to RoboHelp 2019. The first thing I notice: the upgrade did not carry over the Show/Hide TOC button. There was one in each topic.At first, this seems perfectly fine -- because the new WebHelp output provides a nifty show/hide TOC slider widget in each topic. And, when a user requests Help from the app's Help menu, the starting HTM topic file opens and displays the TOC along with the default topic (as per project settings). However, once in the web app product, context-sensitive Help topics (that users display by selecting the Help button in the UI) do not include the nifty show/hide TOC slider widget. There is no way for that user to browse through the Help from that CSH topic. The user is confined to that one single topic and to any possible See Also links.My question: How d

Hi,   I'm struggling to ensure that printed documentation output retains the font formatting and layout of a multilevel list and wanted to confirm that, even if you (1) set up list styles for each multilevel list in Word; and (2) map the multilevel list in RH to a Word multilevel list, you still have to manually apply the each list style to each list level?   Thanks, Dee Dee

Hi all I'm working with RoboHelp 2019, Classic version. All files are on local drive. The images are located in the top folder along with all of the htm files. In my project there are about 250 images - but only about 20 of them are appearing in the Project list, and it is only these images which are actually appearing in the generated version. The project has been created from scratch, and I cannot understand why only a few images are showing in the generated version. The images DO appear when I view them from within the project (clicking View Item) but not in the generated version. So far I have tried: Closing RH, then using Windows explorer, moving ALL the images from the folder. When I open RH, the 20 or so images are shown with a red X (as expected). Close RH, then move all images back - when I open RH, only the 20 images are still showing. Creating a new folder within RH - as suggested in some other answers on this forum. This also did not work.   Please can someone sugges

Can i make this kind of help in Robohelp? https://grafana.com/docs/installation/mac/ If yes, then please guide. Thanks.   Jigyasa  

I have had my current version of RoboHelp updated. I then opened my existing project and a conversion or upgrade of the project occurred. This all looked perfectly fine until I tried to open the project. Then I received the following error message:-Application ErrorThe application has run into an error. Please save your unsaved changes and restart from menu: Help > Restart RoboHelpHas anyone else had this issue? The toc files had been mentioned in another thread but they look ok having checked the links to files etc. Any additional help would be great.

Hi,Recently upgraded to RH 2019 and have some queries around lists and page breaks.Because I can only output to PDF as printed documentation (no Word supported output) is there any control around page break rules for lists? Specifically numbered lists.I have a numbered procedure with several steps. Below each step I have a screen shot. The screen shot has been added using a <br> tag so the indentation remains and I do not get a new number. In the case of publishing to PDF, I am running in to areas where my text is at the bottom of a page and my image is then shown on the next page. I want to define keep together/page break rules for my lists so I can avoid this.It was previously an issue for me so I would output to Word and then go through my docs manually to put in page breaks.Any solutions for this?Thanks,Nick

I'm trying to change the line distance between TOC lines with the pdf.css. There's no way I have found to adjust this.I have put the following into every single pdf-toc style, to no avail. The line distance stays about half a line. {margin-top: 0;margin-bottom: 0;border-top: 0;border-bottom: 0;padding-top:0;padding-bottom:0;} If I set everything to 100pt, the distance still is half a line. Putting other colors in etc. works just fine, so I am using the correct styles, it seems.  I'm not using any other CSS as far as I know of. I have unchecked the default.css everywhere. Is there anything else that determines the line distance for TOC lines in the PDF output?

I'm currently producing Webhelp using RoboHelp 2019 (classic) version 14.0.9.004 on Windows 8.1, however I first experienced the issue using RoboHelp 2017 (on Windows 8.1). Context sensitivity works fine if the help is opened from a web server or from a file server. When opened locally, everything is normal, no problems with Search or TOC etc. except it always opens to the default page--no context sensitivity. When the help opens, the context sensitive piece of the help call is missing. This is true for IE, Chrome, and Firefox. I've tried adjusting various settings in Internet Options (through IE), setting the Mark of the Web, and (out of frustration) setting combinations of pretty much every other option on RoboHelp's Output Navigation page above the toolbar buttons. No luck. I've seen other similar posts but they seem to occur with a specific browser or are missing components like the TOC. Not the case here. Everything works but the context sensitivity. Does anyone have any suggestio

Hi,Does anybody know if it's possible to remove only the "Index"-button in Microsoft HTML Help in Robohelp 2019?With the new interface "TOC & Index" is put together in the Window-settings, so if I leave the box blank both of them disappears. Is there a way to delete "index" only?Thankful for all the help I can get! BR,Kajsa

I can't seem to figure out how to create a nested bulleted list in RoboHelp 2019. I have a style Disc, which formats a simple bulleted list nicely.I made a copy of that style, which I labeled "ul.subbullet," thinking that I could simply edit it to get an indented second-level list. In the Properties panel, I have set Level = Level 2. When I try to set Style = circle," it keeps popping back to the disc setting!  I set the list-indent value higher so the second-level list will indent. Every time I apply this style to my second-level text, it changes the style in the main list too. So, then the entire list is formatted to the ul.subbullet style. If I go back up to the first bullet in the main style and apply Disc, the entire list changes to the Disc style. I am expecting that if I select the first bullet, apply Disc, i should get Disc style. If  I apply ul.subbullet to the next two paragraphs, they should display in the ul.subbullet style. But this is not working.What am I

Hi,   RH2019.0.9 (New, not classic) bookmark linksBased on the Frameless Skin Oceanic, it seems that bookmarks are not scrolling anymore to the exact location of the bookmark. It seems that in the layout the grey bar (the second from above, the one with the buttons Expand All etc.) is not being taking into account, since when I use a bookmarklink I have to scroll up 1 or 2 rules to get to the exact location of the bookmarks. popupsOn a long page (longer than the screen), a popup will not be displayed anymore at the location where you clicked the popup-link. You will have to scroll up to see the popup.I think it was before also an issue in the responsive skin, but was solved in that skin.I now 'solved' it temporarily by removing the 'position: absolute' for the .rh-popover in the layoutDiff.css    Best regards, Dirk

      I tried configuring TFS with RH 2019 using the link https://helpx.adobe.com/robohelp/using/tfs.html. I get this error "The application has run into an error. Please save your unsaved changes and restart from menu: The connection profile is not even listed in the connection. Can someone help