RoboHelp

I'm using RoboHelp 2015 (I have an upgrade to RH 2019) and I publish Responsive HTML5 output. I have 4 RoboHelp projects: Platform X, Product A, Product B, and Product C. The content for Platform X is one book: Getting Started with Platform X. I would like to generate 3 help outputs: 1) Platform X and Product A; 2) Plaform X and Product B; 3) Platform X and Product C. 1) Is there an easy way to pull in the content from the Platform X project to all of the Product projects and publish? 2) Can I easily include links from Product topics to Platform X topics? (because the topics will be available eventually, but maybe not when I develop content.) As a manual process, when I'm ready to release a help for a product (for example Product A), I can create the Platform X book and blank topic files. Using Explorer, I can copy the topics with content (and approriate images) from the Platform X file folder to the Product A file folder to make them available in the Product A project and generate the

I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056. I cannot open new projects from version control within RH. In RH, I click File > Open Project > Version Control. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.      The system hangs and doesn't go on to display the Open Connection dialog box.  I close RH using Task Manager. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.I click Yes and the project opens without issue.       Following are my RH settings.Anyone know how to fix this issue?

RH14.0.9 I'm trying to create a pdf output that looks something like this: I'm running into the following problems: Chapter and section numbering in the body:I cannot get chapter numbering at all. I've tried a before: counter for <h1> in the pdf CSS but then all chapters are numbered '1' (one). I haven't even tried section numbering yet until that is resolved. Applying an automatic <h1>, <h2>, <h3> etc. depending on the place in the TOC:All my topics (also the subsections have their own separate topics) start with <h1>. The generated TOC shows the correct indentation but the topics themselves stay at <h1> for each heading. I would have hoped this was generated automatically, but currently I fear my only option is to use one topic for every complete chapter, and apply the H1, H2 myself. Is that correct, or is there another way?  If the chapter and section numbering can be resolved, would it be possibe to refer to them with a dynamically generat

Hello, If I change the name of a folder in the project manager, will that affect the context sensative help? Would it require any changes on the developers side? Or would the Map file automatically take care of the update? We have a pretty old project that has a lot of folder names that no longer make much sense (they probably made sense at the time they were created).  Any help is very much appreciated. Thanks in advance. 

Running RH2019.9 new. We have a number of legacy release notes in PDF format. We generate two versions of our help project: private/internal and public/external. I'd like to include these PDF files in the private/internal version, but exclude them when I generate the public/external version - likely using conditional build tags. However, I'm not sure this functionality exists. So, is there a way to add/import these PDF files into a RH2019 project and then apply CBTs to them to control their inclusion when generating help output?  I have a potential workaround if the preferred option doesn't work, though it's not perfect: use a build tag on the topic (or content) that contains the links to the PDF files in question, and then remove the switch to include PDF files in search when generating the output. The problem with this is that it'll exclude other PDF files that we want public/external to be able to access via search. 

Hi all   I am using RH 2019 and have a problem with some drop down text instances. Instead of having to click the drop down link, the text is already displayed below the link. In the source, the drop down is empty - the text I  put in it has moved from the text box to below the text in the main topic.     Other links in the topic work ok. This is happening randomly throughout the project. I've tried comparing the HTML but my head is spinning now and I wondered if anyone else had come across this?   Any ideas much appreciated Laura

I am supporting a user, who when creating a new project in Robohelp 2019 he gets this error message.    Application Error    This application has run into an error. Please save your unsaved changes and restart from menu   Help>Restart RoboHelp   He is using windows 10 version 1809   I have reinstalled the application and he still getting the same error.   Thank you for your help

I have a translator that uses Trados to translate .html files. For 10 years, I never had any issues with any of her files. In the last year or so (since upgrading to RH2017 and RH2019), I've had issues with files that contain drop-down text. When I replace her translated files with the ones I sent, all the drop-down text is gone. It's very frustrating! I've had to resort to copying and pasting the translations in the original files which is very time consuming. I reached out to Tech Support but they didn't have an answer. I've opened her translated files in Notepad++ and the drop down text is there but when it's opened in RH, it's gone.   Has anyone else had issues with files translated using Trados and if so, did you find a solution?

I am using Robohelp 2019.0.9.  On the Output tab, Webhelp option is not appearing.    

RH 14.0.9, new UI, Responsive HTML5 output.   When I search for some words that are clearly available in a topic, it does not find the topic (there are no stop words defined). I even have added the word as separate search keyword, but to no avail.   Other search words work fine. Note however that if I search for "give badge" it finds "give" but still not "badge".   I can't figure out why some words seem to be banned (I don't have any stop words defined)? The word "badge" that I search for appears a lot in many topics, could it be that there are too many hits? But why does it give me zero hits then instead of "too many"? And why doesn't it find the word when specified further with another word? Or finds just the topic where it has been added as a specific keyword? Anyone know how the search algorithm works?

We're investigating switching to RH2019. In particular the search offers what our users have been repeatedly asking for in terms of auto fill, fuzzy logic etc.The pages returned by the search are as expected. BUT the context displayed in the search results, and the place the page scrolls to on clicking the search link aren't what we want in many cases, and give a confusing result for users, such that we would stay with classic.For example we have a page called Gardens , with heading 1 at the top "Private Gardens", and some high level text which would be appropriate as context.However the context, and the place linked to by the search, is far deeper within the page and the displayed context potentially misleading about the overall content. I'm assuming it's going to where the density of the search word is the greatest.It's cool to go to the 1st location of the search word on a page, but not the 20th or so instance of it!Is there a way to make the search just return a link to the top of

Hi all, I just came across an odd error in our generated HTML version (we use a customised Responsive HTML5 output).   When searching a topic via the search function, it is possible to click the topic and it is opened in the correct layout.But when I open the topic in a new tab (right-click > Open in New Tab entry), the topic’s layout is ruined completely. The layout can be restored by clicking Click here to view the page in full context, but I’d like to have the correct layout without this intermediate step.   This error only occurs recently, after we have updated our RoboHelp system from version 11 to RoboHelp 2017.   The extract from the source shows that RoboHelp processes another CSS file. But I’m not sure why and how I can change that (if not manually for all projects). Correct layout:   <!DOCTYPE HTML><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta http-equiv="Content-Language" content="de-D

Hi Everyone,   I use Adobe RoboHelp 2019 Update 9 (Version 14.0.9) including the Hotfix from https://helpx.adobe.com/robohelp/kb/hotfix-for-robohelp-update-9-2019-release.html and encountered the following problem:I have a simple html file "First_Topic.htm" which includes a text containing different characters.(I slightly modified the file "First_Topic.htm" which was generated when creating a new RoboHelp project.)When I generate a Responsive HTML5 output and search for a keyword (e.g. "topic"), in the search result, characters like the plus sign (+) or round brackets are removed.Furthermore, it seems that paragraphs (<p></p>) are removed as well or at least will be displayed with a smaller margin.I currently only encountered the problem in the context of plus signs, round brackets, and paragraphs, but other characters and html tags may be affected as well.I attached a picture to illustrate the problem showing the original content and the content after clicking on the

Using Adobe Robohelp 2015 12.0.1.338 and Microsoft  Word 2016 MSO (16.0.6528.1011) 32-bit I cannot generate printed documentation. Robohelp says, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."  How can I generate printed documentation? 

See image above, I don't know if anyone can help me with this. I am generating MS HTML Help. The page referred to used to be a very long one, with 10 bookmarks, all having a hyperlinks to them at the top of the page. I've broken the content down into separate pages, and the bookmarks are obsolete. In fact I've removed the old file from the project, as well as (I thought) having removed the TOC references. It's possible that these old bookmarks are linked somewhere else but I can't find them if that's the case. Can someone help me identify what file or where I find this bogus link?

Hi, I have come across this issue when the webhelp output is generated in Robohelp 2017. There is a close tag that is getting auto generated for which there is no opening tag. This is creating issue with the webhelp when it is being integrated in the application, which is hosted in cloud. Can anyone tell what can be done to avoid this tag? Do I have to manually remove this tag everytime the webhelp is generated or is there some step that can be done once and be set for rest of the time the files are generated.  Also note, the source htmls doesn't show this tag. This can be seen only in the output. A screenshot of the tag is given below:   Thanks Eshna    

Hello, When I open a CHM file I generated from my RH 2019 Classic project, I get the following script error: URL https: //code.jquery.com/jquery-3.2.1.min.js I had a Captivate preso in my project, and I removed all files related to that project except for one folder with a "missing" topic (in Project Manager it displays with a red x), which I can't seem to remove. Any insight would be appreciated! Thank you! Dawn 

When I output my RH 2019 classic project into responsive HTML5 help, any parentheses I use are not generated in the output.    For emample, in my project I write "Close Time (sec)." The HTML5 output renders the text as "Close Time sec" without the much needed parentheses. This issue occurs throughout the project.    Does anyone know what could be causing this issue? It's small and somewhat bizarre, but as a technical writer, I obviously need to use parentheses. 

Is it possible to add arrows and captions over placed images in RoboHelp 2019 (new UI)?

Breadcrumb separators! By default, you get a ":" (colon) after the "Home" breadcrumb and then a forward slash "/" for subsequent breadcrumb separators. While changing the Home breadcrumb separator can be performed in the RoboHelp GUI, changing the subsequent breadcrumb separators isn't so obvious. But I'm still learning the new GUI so maybe there's another/better way to do this, in which case hopefully someone can reply with it. If not, the method here worked for me, and I logged a feature request to have this config functionality added to the RH 2019 GUI for frameless output.Change the home separatorGo to Output>Labels>English (US) (this is the default/only language for my project - yours may be different) and select FRAMELESS. In BreadcrumbStart, replace the ":" character with the "|" - or whatever character you prefer. Save the changes. That's the easy one. The forward slash is a little trickier. Change subsequent separatorsFinding where to change this took some digging,

I followed the instructions to create a GIT key. I tested it and it works. When I attempt to complete the Connections Profiles screen and put in the link to my SSH Private Key I get the SSH Error:      SSH Key could not be added to the ssh-agent. Make sure that ssh-agent is running and the key is valid. I worked with my IT support and he was unable to make it work.How do I resolve this? Thank you

I've updated some text in one of our help projects and output as HTML Help (as we always do).Other than the initial page in the TOC, all other pages result (in the TOC) result in this:Can’t reach this pageMake sure the web address //ieframe.dll/dnserrordiagoff.htm# is correctSearch for this site on Bing Refresh the page Preview Topic and Edit Topic in Robohelp work as expected.Index and Search in the output chm work as expected.Using the Auto-Create TOC (with delete current TOC ticked) also has the same problem. A 5 minute change is now turning into a major undertaking.Any help would be really appreciated.

Running into issues trying to create a table style that mirrors the table in the image below (in terms of borders and shading) in RoboHelp 2019 (new) using the CSS editor.     Tried setting up a new table style and configuring it as follows (this is/was dependent on my thinking/assumption that the configuration for FIRST ROW would supercede the configuration for ODD ROWS (that is, just for row #1)):   WHOLE TABLE (Apply formatting to) GENERAL Border Collapse: Select (default) BORDER Style: Solid Color: #ced3d8 Width: 1 px All   FIRST ROW (Apply formatting to) BORDER Style: Solid Color: #738DA8 Width: 4 px Bottom BACKGROUND Shading: <no-color/redline* also tried specifying white, but to no avail>   EVEN ROWS (Apply formatting to) BORDER Style: Solid Color: #ced3d8 Width: 1 px Bottom + Top BACKGROUND Shading: <no-color/redline* also tried specifying white, but to no avail>   ODD ROWS (Apply formatting to) BORDER Style: Solid Color:&nbs

I checked this post: https://community.adobe.com/t5/RoboHelp/Remove-quot-Click-here-to-see-this-page-link-in-full-context/m-p/9567071#M119495 and I am able to get this done.How can I change the font of this note and the header that says :  Click here to see this page in full contextAlso in the header of the context sensitive minimized page I see the logo in the left. How can I hide that?I have already hidden the default logo from the page when seen in full context.

I have an Adobe licence for using Photoshop and I have a different Adobe licence for RoboHelp and I need to be able to use them both at the same time... but I can't! If I'm signed in to RoboHelp I'm signed out of Photoshop, and if I'm signed in to Photoshop I'm signed out of RoboHelp. I need to be able to use BOTH these products at once, as the documentation I create for work requires images that I edit in photoshop, and I also need to maintain the two licences separate (I am a freelancer so the photoshop licence is personal, while the people that are contracting me for work have paid for and created the RoboHelp licence). How can I resolve this situation? How can I use both products at once without having to constantly sign out and back in again (which is an absolute waste of my time and a ridiculous way to try and work with any efficiency)?