RoboHelp

I posted 9/11/19 (on the old board) about a problem with responsive output removing all parentheses from the output. Additionally, I found that it was removing multiple spaces (like in xml samples and such). I did report a bug to RH, and they had a fix for my by Friday morning. I thought it useful to add this post back to this new forum in case anyone runs into the same issue.  If you've already updated to r9 and have this problem, there is a fix for it. Vivek tried to attach it to the bug, but it wouldn't attach. You'd probably need to email support and they'd send them to you. If you use responsive output and haven't updated, wait a few days. Vivek said they are working on a hotfix and it will be out in two weeks or so. 

I was wondering if anyone can provide a list of reasons why a robohelp project should not be worked on while saved to a network drive. I can't seem to find anything in the robohelp documentation that states why this shouldn't be done. 

Just upgraded from RH 2017 to 2019. Upgraded a project that's part of a merged-project setup.Result: all cross-project links are broken. For example, this link to a project in another topic: ../CM/Calendar.htmAre cross-project links supported in RH 2019?Could I merely reenter ../CM/Calendar.htm here?

Hi, I am using RoboHelp 2017 to create webhelp files. I am also generating PDF outputs fromthe same source. However, once generated, we find that additional blank pages are present in the PDF. The hyperlinks don't work in most parts of the content in PDF, and tables are pushed out of the reading frame or get truncated midway. Is there any way we can control the formatting of the PDF while generating it? Or at least increase the page width to accomodate wide tables?    

Hi everyone, So far, I have:Installed update 8Re-upgraded my 2019 Classic skinImported it and added the custom CSS and images as user assetsGenerated my output with the re-upgraded skinIn a separate attempt, added the images to each book/topic on the ToC itself and used a skin without the ToC CSS What crucial step am I missing here? From perusing the forums and the original issue, other people have managed to get it working, I just can't figure out how they did it... Thanks in advance!

How/where can I change the default "How can we help?" text provided above the search box in TOP SECTION>CAPTION?

I am a new RH user and little knowledge of HTML.I want to create a pop-up topic from an existing topic.I want this to be a custom-sized box.I do not want a heading on my pop-up - just information.I have created the topic which will be the pop-up text box and have linked to this topic from the main topic making it a custom-sized pop-up.I delete the automatic heading created with the topic name - to be replaced with paragraph text. I check the Preview to see the size and look of pop-up is as expected.When I publish - there is a blank line at the top of my pop-up and a scroll bar as the box is now too small because RH has included a blank line for the missing heading (h1) – that I deleted.So I added a smaller heading (h4) to at least have a heading if that is what RH wants – but as soon as I change it from h1 to h4 it puts it in the body not the heading.When I publish, I still get a blank line at the top of the page then the h4 heading I added.I can see from the Source option that RH stil

I'm experimenting with RH 2019, update 8.  I modified a frameless skin to get the output I want.  When I open the project by clicking the view icon from the Output tab of RH 2019, I get this view: I am using the following settings:   I copied the QBR output folder to our stage environment, anticipating that the starting URL from that location would be QBR/index.htm. When I navigate to that URL, I get a 404 page not found error. Sure enough, the QBR output folder does not contain an index.htm file.  Based on the above settings, should it?   I tried accessing the default topic to see if that URL would work for the start page.  It does not.  When I access the default page directly, I get the contents, index, glossary, topic, and a scroll bar for the equivalent of the left pane, but I lose all the buttons associated with the frameless skin.   Has anyone else tried using a frameless skin with the "Use skin home page" box unchecked?  If yes,

Hi,I am creating a webhelp output in RoboHelp 2017.I am creating it for a client application where the session ends after 5 minutes of inactivity. Currently the webhelp has been integrated in the application, and it opens in a separate tab when we click Help button available within the application.However, when the user logs out, or the session expires, the help file is still available in the other tab. Is there any possibility that we can control the session of the help file as well, such that the help file also redirects to the log in page of the application? Can anyone point out the JS code, and the file where related JS code needs to be incorporated?

I'd like to start using the new Frameless skins released in RH 2019.9 (specifically Oceanic). Our site looks terrific in Edge and Chrome but unfortunatley our client is still using IE11 across its oranganisation. Does anyone know what, if anything, can be changed in the configuration of IE to allow the sites to run using the new Frameless skins? 

Also I've noticed that all our tables have borders when the large file is imported into RoboHelp 2019, even though the borders are not in the Word file. What do I need to do to fix this?  I've played around with the import settings and haven't been able to get it to import correctly.  (Word doc on the left and RoboHelp 2019 import on the right).  We have over 2000 topics in this large file, so don't want to have manually remove every border.  I've checked the box to import inline styles so that we get all our styles.

Hi, I want to add a tiny bit of JavaScript to my help content that reads the URL currently displaying the HTML5 page and show the host component of the URL being shown.I want to use that function to append the following TEXT description  as follows: We suggest you enter your host name ("Host Name/URL) in the field.The Host Name/URL should fetch the part of URL (till .com, path is not required) currently displaying the HTML5 help page .I am not sure how to write a javascript as i donot know Java. How and where i should add the javascript. What should i write in the below highlighted portion so tha it gets replaced with the URLCould anyone help me with this. (@petergrainge ) Regards,

In RoboHelp 2019, there appears to be a problem with video sizing that didn’t exist in RH 2017 or RH 2019 Classic.When you convert a project from RH 2017 or RH 2019 Classic, the video tags are converted from an <object> the uses the apple plugin to a <video> tag:Prior to Update 6, the remapping didn’t happen in the conversions and the video would not display in the published output using a responsive HTML5 pre-set. However, the size values are lost in the conversion of Update 6 so when the page loads, you see it at a default size 480 X 320 size.If you set the size to what you want, it is added to the <video> tag as shown below.This is not just in converted topics; it happens even if you add the video directly in RH 2019. RH 2019 defaults to 480 X 320 even if your video was recorded and published at 1280 X 720.With the size set in the video tag, when the page loads, you see it “flash” up briefly at 480 X 320, before it’s re-rendered at the correct size, but the video i

Hi gangApologies, I have removed this question as the subject matter may be considered "company confidential". So I'd better take it down just to be on the safe side. I'm no corporate lawyer and I have no desire to encounter any. (On Saturday morning I have no means of knowing either way.)JV   

RH 2019.When I create a PDF, the TOCis ok but the Bookmarks shows gaps. Please see the attached screenshot. If you click the bookmarks, they open the topics, ie the actual links work. Anyone know what's causing this? 

Hi all, I was very happy to detect the new option to generate a docx-output in the current update. However, this is not working for any of my projects. I tried with the sample project, there it works fine. I tried with 3 projects of different size, there, it doesn't work. After a couple of lines of updated files, I get the error message:  Error: Unhandled Should not have a unit with more than one term Error: See log for details Error: Failed to generate Word   In another project (more complex) I get this error message very shortly after starting the output when trying to update the first file: Error:  Unhandled System.NullReference Object reference not set to an instance of an object.   I checked this directory for more details, but it is empty: AppData\Roaming\Adobe RoboHelp 2019\logs   Any ideas where I should start looking for the cause of the problem? Thanks and best regards Karin

Robohelp 2019.When I create a PDFs, there are large gaps in the table of contents.In one project there are two blank pages before the TOC. In this example, the gap is in the TOC itself. Has anyone else come across this?  

I'm using Robohelp 2019. When I import a Word file, I split docs based on heading 1, heading 2. I use the Word import settings to auto generate a TOC.  The TOC topic titles displayed are the file names, not the heading text. How do I automatically generate the heading text in the TOC headings?I've attached a screen shot for clarity.thank you

I am using RoboHelp 2019.0.8 responsive HTML5I am trying to match font styles between ul.disc and ol.decimal (see below). I wish to match the font in the numbered list with the bulleted list below. I am also including screen shots for the two different styles. I do not want to change the ol.decimal font. I wish to change the ul.disc style to match the ol.decimal style. When I put in Arial 11 pt. (default font in the project) it did not give me Arial 11 pt. and the bullet got smaller which I do not like.     

Hi all,I have some questions regarding the output using dynamic filters. I have racked my brain on these questions for a couple of days now without getting it 😞1. Is it possible to exclude a specific tag from what I see in the output? As far as I understand the concept, the content filter shows everything without any tag and everything with the tag I filtered for. Thus, if I e.g. use an internal tag like "tbd" in some topics, they will never be shown if a filter is set and the tag "tbd" cannot be selected. Right? Or am I doing it wrong?2. I am trying to create a merged project containing conditional tags on content level and on topic level. Example: I am having topics for several countries US, UK, DE (= conditional tags on topic level) and in each of these topics, I am having different licensing information "perpetual", "subscription" (= conditional tags on content level). Is it possible to create an output with dynamic filters that allows the user to a) see all perpetual

When generating a responsive HTML5 project everything is fine when viewing with IE11.As soon as we merge the projects we run into problems with the merged help.In IE11 - and only in IE11 - all internal links do not work, TOS does not synchronize and Breadcrumbs are not shown properly.When we paste the link adress into a now browser tab the page will open.Thus, it is not a link address issue.It seems, that IE11 will/can not open the page within the content frame.Does anyone have the same issue? Does anyone have a solution?Thanks for yur helpSteve

Hi,Is there a full Adobe training video (series) or class created?Do you know or recommend an IT school for RH 2019 release?Cheers

Robohelp 2019.0.8 Hi,When I generated a PDF, there are gaps in the TOC. In this case, between pages 234 and 235. The topics are very simple pages with no special HTML that I can see.On another project, there is a gap of two blank pages in the middle of the TOC. Any idea what's causing this? Thanks. 

Hello! Sorry for my bad english!!!! I use RoboHelp X4 for WORD. I continue get this error 1391 and I can't save my document. During the saving Robohelp tell me (italian): Impossibile completare il salvataggio a causa di un errore di permesso di file e:\....\MyDoc.rtf that traslate is (about!!) Impossible teminate save because append an error on right file e:\...\MyDoc.rtf and then tell me (english): RoboHelp received Word error 1391. If you continue to get this error, contact eHelp Corporation for Technical Support Before i ask to you because I don't speake english very well! Thank you very much, Alessandra

Hello!I'm developing a Responsive HTML5 Help page with RoboHelp 2019 on Windows 10 for a smartphone/tablet app. In this app there is a button "Handbook" with which you can get help. This is context-sensitive and opens the corresponding help page depending on which app area the button is clicked.The special feature of this app is that depending on whether it is launched in portrait or landscape mode, the user interface and handling is different. I want to build up the help accordingly in a dual way. My development department can detect within the app whether it is running in portrait or landscape format, i.e. by clicking on the manual button the information portrait or landscape would be sent along.My question now is: Can I insert a condition set within RoboHelp that, depending on whether the help is called by portrait or landscape, displays the correct content?In other words, is there a way to automate variable views of content and screenshots at the development level without the help