RoboHelp

Hi,Currently I am using RoboHelp 11. My project requires to generate PDF and Word outputs on regular basis. However, with my utter surprise, I have found that both Printed Documentation and PDF generation options are deactivated for me!When I am trying to generate PDF output (File >> Generate >> PDF Output) then PDF output generation option is appearing as inactive:In addition, when I am trying to generate the Word output by clicking Printed Documentation option from the Single Source Layouts pod, RoboHelp is giving me an error message that I need to install MS-Word 2000 or later version, though I am currently using Word 2016: It would be great if anybody can provide me the solution to get the printed documentation and PDF generation activated for me.Thanks in advance!

We have a merged parent project with 2 child projects within it.The responsive html5 output works as expected.However, when we try to take a printed documentation output of the parent project (hoping it will output both the child projects in the PDF/Doc) it looks ilke it is not doable.Any tips on how to get this?

Greetings!I need the community's help with something that we're having a very hard time accomplishing (given that it's possible)Pre-history:We are currently on RH 9 and have been testing RH 2019 for a few monthsLast week, we were finally able to connect RH 2019 Classic with Sharepoint (so that we can use it for version control)After the connection was established, we started testing every possible scenario so that we can push the tool to its limits and see what activities potential "break" the projectsSurprisingly, most things work pretty well, except the inability to force a comments box/prompt to appear at check-in (see details below)Here's how RH 2019 Classic behaves each time we do a Check-In:If we click "check-in" or "check-in all" - there's no prompt giving us the option to enter a check-in comment. The activity is however immediately and accurately recorded under "Show History"If we however try to go to File->Exit BEFORE checking-in the file, then a prompt will come up each t

One thing I noticed in using new RH2019 is that topics cannot be viewed side-by-side. Does anyone know if this feature will be brought forward to the new application. I really liked having that feature in the older versions of RH. Or is that available and I just haven't found it yet.thanks

I am using RoboHelp 2019 Classic, and our help project has been around for a long time in RH.  Many years ago, we had the Malformed Topics failure with generating a Word docx from RH, which we resolved by using the RHStyleMapping.CSS.  So we haven't had this failure in generating a Word doc in years.  until now.There are several small topics, plus a gigantic one that we are trying to convert to Word. The gigantic topic is a 25-page table that is generated in Word where it is then converted into HTML.  We all know what happens with that conversion (!!), but we had no choice for this particular list. (This list is important, since it is given to our customers and is required - it is a list of all the fixes in our application covering 4 different versions, thus the 25-page length.)  So, anyway - I am suspecting all those Word codes in there as well as just the sheer length of that one table.  We are getting the infamous "Warning: The Word Document became corr

I have been using RH for years and had to upgrade to RH 2019...not of my choice.  Is there any way other than changing the display properties on my laptop to resize the topic windows (panels)?  The cursor does have the edge grabs but when I drag to resize nothing happens.  Thank you.

Hello everyone,Is it possible to insert a 'related topics' section that includes the page number for that topic, automatically generated?Having related topics is great, but, at present, the user is forced to return to the table of contents to find its location.Or is there another way around this?(I'm still new to RoboHelp).

The Facts:RoboHelp 2019Output to Responsive HTML 5Import Word DocAzure_Blue SkinMy RoboHelp projects (Import from Word) output is not flush to the left margin.A coworker has produced RoboHelp projects (Responsive HTML 5) that were imported from FrameMaker and the output is flush to the left margin.Is this configurable or a limitation?

Have you done it?  I'd love to hear what you did and a basic run down on how you did it.Here's what I'm looking to do . . . . We have a SaaS product that has three different flavors and each of which have a somewhat different set of tools and available options.  We have created all content in  RoboHelp and would love to have our SaaS product tell RoboHelp exactly what topics should be included in the HTML Help based upon what product and options the customer has access to. Rather then have the user make these selections in help, I'd like our application to set the set these conditions and pass them along to the RoboHelp files to set these filters.What do you think?Thanks for any and all feedback!

Is there a relatively easy way to make a Topic TOC - sticky (so that it continues to display even as you scroll down)?

Hello all,I am attempting to move my RoboHelp environment into the slightly more recent past, by upgrading our projects from RH8 to 2017, which in turn facilitates us to upgrade the machines from Win 7 to Win 10. This is all within a managed corporate environment so "try 2019 version" isn't an option for me right now!I have created a "test" project which myself and my colleague can both connect to in RH2017, I'm on Win 7 and she is on Win 10. Source control is on Sharepoint, where I was previously using RSC with RH8.I am now attempting to upgrade a copy of one of our main projects into 2017. The upgrade of the files went pretty smoothly, and I've been able to connect, publish etc (Webhelp output). But when my colleague connects to the same project, on a Win 10 machine, after the initial connection and download of files, RH falls over with an "Application Stack Overflow" error message. We attempted to go back into the local copy of her project on c:\ but RH complained that root.fpj was

I have been using RH HTML version 8.02 for several months. Recently, after compiling, the Search results do not work. The Search tab shows Error: Failed to initialize database. This occurs when I compile locally and to the server. Running MJ's Diagnostics did not fix the problem.Thanks.Bill

I have a project compiled as a HTML (.chm file) under RH10.  This project needs to get imported to a workstation that has RH 2019 installed, using RH 2019 Classic.  The .xpj file was imported under the HTML Help Project selection.  It displays without the topics from the original project and without a TOC.  What am I doing incorrectly?

Hi,There are options to delete Glossary, Filter, and Search icons in Responsive HTML5, but what about the Index and Table of Contents icons in RH2019?

In 2013, I purchased Adobe Technical Communication suite 4 (with FrameMaker 11/RoboHelp 10) on disc directly from Adobe. I need to re-install it, and using the discs isn't an option. I want to re-install by downloading from adobe.com.QUESTION: How can I get a link to download ATC Suite 4?I have the serial number from my original purchase. Thanks for any help you can give!

How do we connect to TFS and specify a user account and password for the connection? It looks like RoboHelp is trying to use the currently logged in user account and does not give an option to provide another user account instead. Due to this limitation we are unable to connect to our TFS server. We have many contracted developers with their own computers that are not joined to our domain. They have domain accounts and could provide those to RoboHelp, if RoboHelp would allow for this. Anyone has such an issue? Do you know if there's any workaround for this? We are on version 2019.0.7. I posted a feature request to Adobe. Here the link:Tracker If you need such a feature, please vote for the request.Thank you

Hello,I am trying to generate my project using the PDF output, but the message "Failed to generate PDF. Make sure there is no broken links." appears and it do not generate the documentation.I have already verified the Broken Links, but there is nothing.Observations:     - My project was upgraded from RoboHelp 2019 Classic.     - I have already created a new project and then, imported all the topics to try to generate it.     - Changed the path of the output.     - Tried to generate the output using command-line.     No success. 😞     - It works when I generate the Responsive HTML5 output.Someone could help me, please?Thanks,Flavia.

I have installed the new set of fonts in c:\windows\fonts folder. How can I import them in my Responsve HTML5 project in RH 2017?

Hello,I think I might be doing something wrong with the new UI, but I am not seeing the conditional tags working in the preview with RoboHelp 19 as I would expect. I am current using 2019.0.7 and I have tried this with upgraded projects, the demo projects as well as a new project I created just to test. In the screen capture, I should not see the text with the applied conditional build tag of Test in the preview when selected from the Properties to the right. I searched the forum and did not see this as a known issue, am I missing something?Thanks in advanced for your help.

Prior to upgrading to RH2019, my project has always used the "Traditional - No Skin" as the WebHelp skin. The project runs in a piece of hardware with a very low functioning browser and we only want the TOC to appear.Now that I am upgrading, this option does not seem to be available.I am trying to edit down an existing skin. I can omit the glossary and index tabs, but I do not see settings that remove the search tab or the search bar in the header.How can I remove these from my skin? Can I remove the header all together? That would actually be my preference.Also, I don't see a "breadcrumbs" setting to add this to the top of my topics. This was the primary means of navigation for my users. (They could use this to go to home or to  menu topics.) Is this still an option?Robin

Hi,I am using RoboHelp 2019 Update 7 (14.0.7.004).Try to create a word file and use hyperlink that contains '#' inside it (ex: Michael Collins (astronaut) - Wikipedia ).Import the word file in RoboHelp and notice that the hyperlink is become empty, repeat the steps but remove the '#' from URL and notice how it is imported correctlyi think this is a bug please advice.

I really did try to contact sales and support to get this answered, but to no avail.I have a subscription to RH that I purchased when RH 2017 was the current release. Now RH 2019 is current but I have some major projects in RH 2017 that I am not yet ready to update to RH 2019. If it was just me, I'd simply continue to use RH 2017 until I'm ready to switch but I have another staff member that I want to get a subscription for so they can also work on the RH 2017 projects - but there is seemingly no way to purchase an RH 2017 subscription.So my question to Adobe was if a subscription would run either RH 2019 or RH 2017 (technically, it really shouldn't matter which revision you are using). If so, I would just purchase an additional subscription (essentially for RH 2019) but actually use it (at least for a while) with RH 2017. Then, at some point in the future, I would update the projects to RH 2019 and both myself and my coworker would switch to using RH 2019.Does anyone know if this will

I tried to generate a project with child projects, but I noticed that the folder "MergedProjects"  is created only within the project path and not in the output path of it ... why? do I have to copy it manually (in the output path) every time after adding the child projects in this one?

Hi allHow do I implement a hover over a thumbnail where the image is enlarged to cover both the text area and the toc section, while using Azure_Blue skin?  At the moment the images are restrained by the frame.Thanks in advanceMichelle

Hi,I am using RoboHelp Classic 2019 Update 7 (14.0.7.004).I have a word file "testA.docx" which contains hyperlink ("testB.docx#test2b") that point to another word file in same folder "testB.docx", in MS word when you click the hyperlink from "testA.docx" it opens the file "testB.docx" and scroll to the required bookmark ('test2b').When i import these two files in Robohelp it convert the first file to "testA.htm" and the second file to "testB.htm" but the hyperlink in the first file remains ("testB.docx#test2b")  and is not working, i think it should be converted to "testB.htm#test2b".I have prepared sample word files but i can't find a way to attach them.I am using RoboHelp Classic 2019, but i already test this in RoboHelp 2019 and it is not working too, any solution/workaround on any version is welcomed.Please Help?