RoboHelp

HiAs I understand it:Contextual help enables us to link specific screens in the application to topics in our help systems, so when a user clicks the help button on a certain screen, the corresponding help file is displayed.This is done by means of a "map file" which links the screen's unique ID to a specific topic.So I'm guessing each screen in my company's application will have a unique "context id" and the programmers will know what this is and where to find it. Presumably the help file will be identified simply by its filename and path.The Adobe documentation does not appear to go into much detail about the actual steps required. Is this because it varies depending on the programming language used to produce the application or because any developer worthy of the name will have no provlem working out how to do it?When I open up a new map file in RH2017 i get the following view, which appears to be a bunch of empty folders echoing the hierarchy of my existing help system, but with no

Since updating from TFS 2013 to TFS 2017, RH 2017 has a problem when we Generate (WebHelp) and produces the message "Critical error of Source Control Provider.  Please restart IDE.".   No problem generating help via a PowerShell script that we've been using for years.  A Microsoft blog suggested first removing the output folder but that didn't help.  Any assistance would be greatly appreciated.

This is for a new project in the new RH2019 version with a Word document that imports correctly with RoboHelp 2015.  This is also a different project/issue from the WebHelp forum I was a part of last week11000584​. In that case, the file imported correctly.  However, my issues in this case with a different file appear similar to what happens for ColdForest 10703389 and I have a partial .docx file I can share. I am using the most updated version 2019.0.5.   Selecting Heading1 as the Start new topic from style in the new version of RH2019 and <$paratext> for Topic Name Pattern, yet RH doesn't seem to know where to separate topics and separates them on almost every line.Example of the same file correctly importing in RoboHelp 2015/Classic:Examples of the same file importing incorrectly with RoboHelp 2019:

Hi, all—We recently upgraded to RoboHelp 2019 and have noticed that the xmlreadhelper.js file is missing when we publish our Help projects using the WebHelp output. This was causing some issues in the Help build process. As a short term fix, it was manually added from an old publication that was completed in our previous RoboHelp version, and the issue seems to have been mitigated. After some cursory research, I can't seem to pinpoint the function of this file and why it seems to have been removed from WebHelp outputs. Any information the community has on this would be great.Thanks!

I know this was asked back in February and marked answered, but it doesn't seem to be working and I'm on version 2019.0.6.  This is not classic. This is the new UI. I would swear that it does add some words for awhile at least, but other words (our company name being the easiest to remember) seem to need to be constantly added. 

Hi again,Look at the two images. There are the Author and Source of the same text.Some paragraphs have the Paragraph markers, some don't. Why the difference?Also, the title "Actions a ne pas utiliser".Why is the paragrapk marker below the title?I can't place the cursor where the pararagraph marker is.If I place the cursor at the end of the title and I press Delete, it will erase the paragraph marker, and the word Annulé will go at the end of the title and inherit its format (red-bold-underlined).Pierre

Hi,Copy/past part of a phrase (not even a paragraph) to another phrase from and to the same Topic;The part copied was automatically formatted (in bold) as the text already there.Selected the copied text to remove the bold format. Impossible.Had to click “Clear formatting” and reformat the entire phrase (Font, Size, Left Margin, Bold for part of the text)Why did it not accept the copied text as it was?  Why did I have to Clear the formatting to reformat it???Pierre

Hi everyone,I migrated a project from RH2017 to RH2019, new UI, some time ago and would like to report several issues I've encountered while working in the new Robohelp 2019 (update 6, new UI) and also provide some feedback about the new UI. I'm also curious about your experience regarding these.Abnormally long output generation time. The output for a project with about 75 topics is generated in approx. 2-3 minutes. This is super frustrating. The project is converted from the Classic version; maybe this has something to do with it. The demo project is generated in 5-10 seconds, but it's not nearly as big. It would help if the log was shown during generation, not after, to pinpoint the problem. In the Classic version, even a much bigger project could be generated in less than 1 minute.Right-clicking a book in TOC, and selecting Properties results in an error (in the left pane): Robohelp has run into an error. Please save your unsaved changes and restart ...General performance slowing do

Hopefully, this is my last question for the day.I'm importing a Word document into RoboHelp 2019 and seeing some odd numbering issues.In my project I have set up Heading 2s for topics, Heading 4s for procedures, which should initiate autonumbering that starts at 1).In the attached graphic, somehow the numbering is showing up adjacent to the Heading 2. Additionally, restart numbering at 1 does not occure after the second Heading 4, which is the expected behavior.All of this looks good in my Word doc, so I figure something weird is happening with the import. Right?

My FrameMaker book is linked to RoboHelp. Initially in the RoboHelp conversion settings, I set the FM numbered list styles to "Convert Autonumber to HTML List" and mapped them to BodyLevel1 and BodyLevel2. That worked fine for the 1st level steps (1, 2,3, ...), but the indentation of the substeps (a, b, c, ...) was weird. The substep text was indented correctly, but the a, b, c autonumbers were aligned directly under the 1, 2, 3 step numbers, leaving a big gap between the autonumber and the text.Then I set the FM styles to "Convert Autonumber to Text". That let me control the indentation of both levels of autonumbers, but there was no space between the autonumber and its text. Although I changed the indentation parameters in all sorts of ways, I could not create a gap between the autonumber and its text.Anyone have any idea about what I'm doing wrong or something different I could try?

I have some topics that have bad names. They contain an ampersand which doesn't seem to be a problem unless you're creating chm output in which case the ampersand and following character are missing in the chm's ToC.  I can ask to rename the topic and that does change the name of the htm file.  It does not, however, change the name of what appears in the contents panel or the choices available for building the ToC.  I've had the same problem renaming First_Topic to something meaningful.

We use SharePoint as our source control, and we each have a copy of our projects saved locally on our machine.I recently found out that anytime I create links, it is showing the local file path on my computer instead of creating a truncated link as it normally would. This has been going on since January, and it lead to over 60 broken links and a file that couldn't be published or closed.Before this started, anytime I created a link, It would show a truncated link, as you would expect: <a href = "../../filename.html"</a>However, now when I create a link, it is showing the file path for my locally saved version: <a href= "C:user.name/documents/helpfiles/area/prod/subject/filename.html." </a> The funny thing is, if I open the link in the RH Hyperlink editor, I just have to double click the exact same topic that is already selected in the destination windowand —*poof* — it magically fixes itself.What the heck is going on?

Hi all,After importing my Captivate demo and then inserting it into my topic, it's neither showing in the Preview nor generating in the output (Multiscreen HTML5). All I get is a wire frame box with the captivate logo (in preview) and a broken link image in the output (refer below for screenshots).PREVIEW:OUTPUT:Any guidance on how to fix this would be really appreciated.thanks.

Hi,Why, after 4 or 5 clicks or actions, in a Topic, RH has a 6 to 9 second delay, every time??Imagine clicking 400 times in RH during a day. That’s 100 X 8 sec. I wait over 13 minutes because of that. Add the Font selection wait and other waiting or reformatting. Pierre

I'm working in RoboHelp 2019. I downloaded this help topic from the online help.Was the help generated in RoboHelp? My team really likes the "ON THIS PAGE" area (see Red box), with links to the respective headings.If it is or isn't, how do I get this look?

Hi,When, at the start of an empty line (break);If I press backspace, it won’t delete the previous line. If I press delete, it won’t delete the line I’m on. I have to go at the end of another line and press delete to delete the next line, and this does not always work.I’m just trying to delete an empty line, why is it so difficult? There is no configuration or formatting or a type of character before or after or whatever else that should make it impossible to delete a simple line.Pierre

Hi,New issue with the Drop-Down Text "box".I use the D-D-T for a dictionnary of actions for our technicians. They click the name of the action and its description appears. Very usefull and makes the page seem less dense.I started the dictionnary a few weeks ago. Went back in to finish it. Went at the bottom of the list of actions and typed in the next action. Further in that same Topic, I copied the definition of the action, went back to the action name and selected it. I then clicked the DropDown Text option button (icon). Normally, the "Type your dropdown text here" appears directly under the Header. This time, and for all the others I created today, the insert section appeared under a previously created DDT. At first, I would cancel the insertion, delete the new Header, save the cancellation and try again. Image below.After a few times that it did that, I copied the text in the offered insertion section. Below, the result in the Published page.The Headers Demande de renvoi... and th

Hi,I’m in a Topic that was imported from RH 2017. When I click in a line, the Font size will be shown, the Font type or the text format won’t. We should be able to see all the text information.Pierre

I've recently opened a project in RH 2017 but prior to loading it into RH 2017, my team has been using RH 11 for online help. When I open the .xpj file in RH 2017, some of my TOC pages are not able to be opened. The TOC pages that aren't able to be opened show up with a red x, as shown below.When I attempt to open that specific TOC page, it takes me to the TOC Page Properties window.Additionally, the logos/pictures I've added into those specific pages (the ones I can no longer open in RH 2017) show a s a broken link after compiling. Is there any way that I can make the TOC pages editable without deleting each and re-adding them?

Hi,As someone else already asked, “Why is there between 3 and 6 seconds delay when I click the Font scrolling arrow? You answered that RH had to verify the Font listing or group or available.When the Topic is open for edition, can’t it check the fonts available once and remember it? I’m pretty sure that 99% of RH users use the fonts offered.Pierre

Hi,I tried to click at the beginning of a Drop-down text title. I don’t know why, it selected the letter on the right. Tried to click anywhere else in the document, it selected the letter on the right all the times. I saved my work, closed the Topic and reopened it. I could now click at the start of a line or between two letters.It’s not the first time this happens. Why is this happening?Pierre

Good morning ladies and gents, it's me again, promising another highly annoying question (sorry)...First off, sorry for all the censoring on the images, I simply have to, I have no choice.  TO BUSINESS!So since Willam van Weelden​ and PeterGrainge​, among others (excuse me please if I forget someone) helped me to get custom TOC icons again in my landing page using the Indigo layout after Update 2, my documentation has really taken off.  People are impressed and everybody loves it.  It looks brilliant, and I'm really happy it turned out so well.However, I now have a new idea, and I would like to build on this idea of mine, if you would be so kind as to give it a read.  Our product is to be sold as a suite, comprising of 3 different sections:  A design studio, a customer portal and an online marketplace/app store.  Each one of these three "sections" will end up having it's own documentation, and I would like to connect them somehow.  This is what I have

Hi,I am creating a webhelp output in RoboHelp 2017.When we search for a keyword in the Help file, and the results are generated, the rank column appears with the relative ranks of the result. However, I have noted that if I drag the left panel, there is an alignment issue. The column header, 'Rank' stays stagnant, and the results in the columns below are fluid, and move along with the pane.Is there any way in which we can resolve this issue such that the column title is also aligned with the results?And can we reverse the order of the ranks, if required? Can we make any edits such that the user can see the ranks in a descending order?

RoboHelp 2019 problemsHi Y'all,In this discussion, I will be asking questions on how to format text, how to use the different options like "Lists", and why RH acts in a certain way.1-     There are two types of text environment I’m using: the general Body and the Drop-down text Body.Why does the text or the paragraphs format differently?See image “23 avr.19 – List formatting in Author mode” (at the end of the page.)See image “23 avr.19 – List formatting in View mode” (at the end of the page.)Author and Preview mode are the same, the published View mode is different. Why and how can I fix this?2-     Copy/paste part of a phrase (not even a paragraph) to another phrase from and to the same topic;The part copied was automatically formatted (in bold) as the text already there.Selected the copied text to remove the bold format. Impossible.Had to click “Clear formatting” and reformat the entire phrase (Font, Size, Left Margin, Bold for part of the text

We have an icon that is used for all our desktop shortcuts.  I know I can add it in the heading of a master page,  but it's small and I thought it would work embedded as a non-repeating background image for my h1 heading tag.  It looks great while authoring and appears as expected in the responsive HTML output, but the image is just missing in the chm output.  The heading is moved to the right to accommodate the image.  It just doesn't display.  Is this supposed to work?Jim