RoboHelp

Hi, I need help with setting up breadcrumbs for online help for another product.  In this case, we are working directly with the html files in an existing project that has been upgraded from RoboHelp 2015 to RoboHelp 2019 and for the most part looks great and works okay, but I have questions on how to get breadcrumbs set up.  I would like to have breadcrumbs on all topics.  This is what I've set up that hasn't quite worked yet.I created a Master Page that is Type = Breadcrumbs.I selected all the topics and applied the Master Page to all of them:That didn't get me what I wanted, and I read this: RoboHelp 2019 - Miscellaneous  and added the Div Style:This is the result. On the Home page, breadcrumbs look right, but have 2 issues.The Home link it creates doesn't take me back to this page as expectedThe breadcrumbs are not showing up on any of the other topicsWhen I click Home, I see the generic info for the Master Page:My next question is about the project image: 

I've created several TOC pages that link to remote URLs. I need these remote pages to open within the topic frame of the online help so the TOC is still available. After specifying the remote URL to which the TOC entry should point, I clicked the Advanced tab and selected Same Frame. According to the RH2017 online help, selecting this option "Opens the topic in the same frame as the current topic." However, when I generate the project and click the TOC entries for these pages, the remote URLs open in a new browser tab/window instead of opening within the topic frame. Additionally, the HTML code for the <a href> in the TOC entry does not specify a target. Is this is a bug (I recall being able to have remote URLs open within the help topic window previously), or is there something I'm overlooking in this process?

Hi!Basically the title says it all.I have the Technical Communication Suite 3 installed on my system.Fronm this bundle the only program which I now would like to upgrade is RoboHelp 9.I got the upgrade files and a license key for RoboHelp 10, but if I try to upgrade I get the message that I am not allowed to upgrade because "no qualifying product was found on the computer".Has anyone an idea what I could do?Thank you!BestsLu

Annnnd yet another problem with 2019 (the new version, not the classic).I've just tried importing a project to see if variables are correctly imported (they are on the two projects I tried), and discovered that RH is now not importing conditional tagged text correctly.So, in Classic, the code is:<li class="list-ordered">Select<?rh-cbt_start condition="Intranet_Only" ?>  <?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?><span style="font-weight: bold;">Tools</span><?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?>:   <?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?><span style="font-weight: bold;">Clause  Organiser...</span><?rh-cbt_end ?><?rh-cbt_start condition="Hidden, Hide" ?>not  <?rh-cbt_end ?><?rh-cbt_start condition="Desktop_Only" ?><span style="font-weight: bold;">Admin</span><?rh-cbt_end ?><?rh-cbt_start conditio

I'm using RoboHelp HTML, version 8. I am able to Spell Check All Topics and Spell Check Project, but the Spell Check function is not working.I have the topic open in Design view and I can see a misspelled word. I have tried the following:Press F7 to spell checkSelect Tools>Spell CheckHighlighted the affected word and tried both of the above.Turned off "Check Spelling as you type" (Spelling Options) and tried spell checking again.In all of the above scenarios, a dialog box appears very briefly (less than half a second), and then is replaced with a message "The spelling check is complete". Apparently not, because it hasn't picked up the incorrect word.Any suggestions?Thanks.

While I started reading for "Customizable HTML5 Indigo Layout" to see if it is 508 compliant, I noticed this term, "chrome-less" (indicated in red below). I'm copying text from the Adobe RoboHelp Online Help:"Customizable HTML5 Indigo layoutPresent a visually rich content to your audience by using the chrome-less HTML5 Indigo layout. The Indigo layout is built in accordance with the latest web design trends and combine a striking look with unmatched functionality. It is a 508 compliant layout designed to create content for users with special needs and also offer superior search and intuitive navigation experience."-----------------Does this mean, 508 compliance will be unavailable on Chrome browser? I wanted to confirm before I tell this to my stakeholders.

I have got problems when I import equations from Framemaker into Robohelp. Fraction bars are drawn too long. As the parts following the fraction are not shifted according to the length of the fraction bar, the bar is drawn over other parts like plus signs, equality signs, and other fraction bars. Frequently all fraction bars of an equation look like one long horizontal line drawn through the whole equation not caring about signs written there. I am working with Framemaker 17 and Robohelp 17 on Windows 10, version 1803. I have been searching a lot of Google pages for several weeks in order to find anything about this but I have found nothing.Another problem is that equations sometimes appear as empty images. This problem can be solved by enlarging the space of the equation's frame. But I don't think that is the best solution. All these errors appear in the linked image files of the HTML output. If I save a Framemaker document directly into an HTML file, these problems dont't occur. The

I installed RoboHelp 2019 today on my new laptop, and was unable to read the text. Support told me that RoboHelp does not support 4K displays, and they could not get it to work properly until I used an older monitor. I can view it now, but disappointed that I will not be able to move around and work without a monitor. I was surprised they don't expect to have an update until next year most likely... but at least I can print and create PDF files again, and as my mac is dying, I really needed to move onto the laptop (which didn't support RH 2011). Anyway, just my two cents...Have a great day!

Hello.I have converted a RoboHelp Classic 2017 help system to RoboHelp Classic 2019, and then to RoboHelp 2019. The output format is WebHelp.I am not able to find how to set the default browser window size that appears when a user opens the help. Currently, the converted WebHelp is using the dimensions that were set in the prior RoboHelp Classic projects. How can I prevent this ? The window is very small and the skin banner overlaps the help content... It also overlaps the Help title. In addition, a manual resize of the browser window does not stick. Quite frustrating for a user!  Surely there must be a setting somewhere that I can set or override (as it appears to be using the prior dimensions).   Thank you for any light you can shed on this dilemma.CheersJane

Can we add a DRAFT watermark similar to what we have in MS word in maybe the master page? or any other way?We want to release a draft version of the Responsive HTML5 output. The Draft should appear on all pages of the help. Is it possible?

I'm using RoboHelp 2017 (13.0.2.334) to generate a responsive HTML5 help file using the Indigo layout. The predictive search feature works in Chrome, Edge, and Firefox, but not in IE 11. When I search on any term in IE 11, I get a spinner, but no results. Searching the same project in the other browsers generates instant results.I'm having the same issue running the project from my hard drive and from our application server.I've read several discussions on similar topics and tried some of the suggested solutions, but with the same results.I selected a layout from the gallery and named it Indigo2, then generated the project. Search worked on Chrome, Edge, & Firefox, but not IE11.I tried generating one of the sample projects using the Indigo layout from the gallery. Search worked on Chrome, Edge, & Firefox, but not IE11.I also tried generating one of the sample projects using the Charcoal_Grey layout -- which doesn't have the predictive search. The regular search worked on Chrome

I've converted a project from RH 2019 Classic to RH 2019 Update 6 and found a possible bug where any topics in the TOC that point to a bookmark within a page show up as missing...The properties appear okay:If I re-add them using the New Page context menu, the red X appears and the links appears broken after a short while.I can't open the page from the TOC, and I get red error messages saying that RH needs to be closed.When I publish, the TOC does appear to work okay in a responsive layout.The problem didn't exist in RH 2017 or 2019 Classic.

Can anyone recommend a resource to assist us in upgrading a Robohelp X5 Web Help project to Robohelp 2017. We understand it is recommended to go to 8 first then 2017. Are there versions of Robohelp 8 to do this? Any assistance would be most appreciated. Thank you

I have a RoboHelp project that I've converted successfully to 2019.05 (the new UI) from a 2017 project. The project has 322 images that, in the new project structure, reside in the folder assets\images\images. When I attempt to publish the project to an IIS Web site using the File System option in the Publish Profile panel, it only copies the first 202 images to the Web server, leaving 102 images behind in the project source folder. This is repeatable; I can delete the entire folder in the Web site manually, or use Republish All option when publishing, and it always clears the target folder fully as expected but only copies the first 202 images from the source folder to the target folder. It looks like a bug to me.

When you attempt to enter a Windows path for a File System "Publish Profile" in RoboHelp 2019.05, the UI replaces what you enter far too quickly so you never have enough time to complete the path before it attempts to replace characters (for example \\server\share with //server/share) or append the trailing slash "/", or validate the path.At worst, you simply get the error even before you finish typing:or you find it adding a trailing slash "/" before you complete the path. In the example below, I was attempting to enter //cadbase03.pwc.local/d$/inetpub, but if I stop typing, even for a fraction of a second, the UI adds a "/" to the end - which ends up in the middle of the string that you were trying to enter.It would be far better to do the syntax checking and/or the path verification code on the focus-out event, rather than on individual keystroke events.When I started looking a RoboHelp 2019, I absolutely hated it, but I can now see the advantages and what Adobe are trying to to wit

How do I cancel my existing Captivate subscription or migrate my existing Captivate subscription to Adobe Technical Communications Suite without having to pay a cancellation fee ?

HiWhen I generate a web help in Arabic using a  Azure (RTL), the search function does not work at all?What shall I do?

Good afternoon all, is it possible to update the homepage layout for a custom grid? I have 6 TOC but only want to display two per row:grid-6: numberOfTOCItemsInRow == 6;Thanks, Chrsitele

Hello. We have two users: User 1 has a full license, User 2 has a trial version. We will be transferring the User 1 license to User 2 in a matter of days (5).When User 1 generates WebHelp, all is well. No unused topics, no unreferenced topics.  When User 2 however takes a copy of the project, and generates WebHelp, the generated reports show all 443 HTM files as Unused and/or Unreferenced.   Note that a second project, much smaller, was copied to User 2 and does not have the same issues.Wondering if anyone has run into this. We do not think it has anything to do with the trial version, but...

I'm kind of a noob here.  I opened an existing RH document, made one change and suddenly my alignment in the HTML view is all spread out in something that looks like full justification rather than left justify. I exited and didn't save but it is still that way when I go back in. The Design side is fine. I have tried to change the view in HTML but cannot find how to undo whatever it is that I did. I have googled to no avail. I'm sure it is something crazy simple but I can't work in it this way.

I've been asked to pull version history for 84 topics for every week going back 5 years! This would take an enormous amount of time to complete one topic at a time. Is there any easier way to pull version history for every topic for a particular week?

I have created a tool tip topic called TT Export Alarms. I am trying to link to a main topic called More Menu with several subtopics, one of which is Export Alarms. I want to create a link from TT Export Alarms to More Menu / Export Alarms and have it display the subtopic.1. Click on More Menu - Export Alarms2. The More Menu displays.3. However, I would like to display the sub-menu Export Alarms and not make the user click twice.

I have a help site made in RoboHelp 2019 using the Indigo Respoinsive HTML5 skin.When I was playing around with the Azure_Blue skin, the map file I created worked great, I was easily able to link to topics using ?rhmapid=map-id but when I switched to using Indigo, these links stopped working. My map file is still selected on the output preset settings. I have no idea what happened.

Hi,I tend to learn software which is new to me by step by step video tutorials. Are there any step by step video tutorials available. The RoboHelp 2019 Videos within  https://www.youtube.com/channel/UCE3l-ZlFjC8EHe1sOuHwn-A are more marketing focused as opposed to education focused.Thanks in advanced,Kieran

I would like to customize the underlying HTML/CSS for the "templates" in RH2019 (not the skins). Where are these files stored? There are several things in these templates that I hate and would like to fix but it involves messing with the template itself. Editing the HTML on specific pages is not good enough. Why there isn't a simple "create template" option for advanced users I do not know...Thank you!