RoboHelp

I am in the project and trying to open an existing folder.  The plus sign changes to a minus sign and it won't open.

Hi,I was wondering if there's any new information about tracking help effectivenes of RoboHelp Responsive HTML 5 output. Basically, I need to:Allow users to rate topics (somthing like "Was this topic helpful?")Allow users to leave comments to topicsReceive notifications of new comments Have analytics on received commentsThere're a lot of threads on the forum related to AIR output; however, I'm interested in Responsive HTML 5 only.Thanks!Olha Melnychuk

Hi there,I am currently testing the new Adobe RoboHelp (2019 release, modern layout) to see if it will be worth implementing within the business, over Flare. It looks very straightforward and easy to use, however, it's not very responsive compared to the classic version and it's lacking crucial features.Fonts:1. Every time we are trying to change font a circular loading icon will appear, is this normal?2. It never remembers the font and font size that we are currently using within the document; the boxes are always empty. Whilst, within the other style boxes (alignment, et cetera) there is always a default number/style.Track changes/comment 1. I have noticed (or at least I can't find it) there's no option to track changes or add comments, however, I can find this within RoboHelp 2019 classic version.    Will this feature be implemented within modern RoboHelp?Adding tables1. Every time we try to add a table, most of the options will freeze/crash or takes a few minutes to

Hello, I have a merged project using RoboHelp 15, MSIE 11, Windows 7 ENT. I’ve received a message (in the parent project): Screen Layout xcxxc already exists. Choose a different name. Is the only solution to swap the MasterThemeSchema and rebuild the layout? Thanks

Is it possible to extract the corpus of words in a RoboHelp project so it can be analysed using concordance software? Any advice would be appreciated.

I want to send my output folder to developers so that they can integrate my topics with the images. I saved my output folder to my desktop and when I clicked on the index.htm file, I got my help system with text only topics.

Help. I wonder if anyone could tell me if you know of any plans for an integration process for RoboHelp to Zendesk? The last post on this forum is 2 years old, so I thought I’d just reach out and see.We’ve just starting moving our user experience content into Zendesk and the authoring tool is, well, less than ideal. I’d love to be able to work in Robohelp and then import it to Zendesk or use an integration tool of some kind that would port it all out/in for me.Any insights or have anyone heard anything?

I am developing Help for a large project with output in responsive HTML5. It has been recommended by Adobe that I develop everything on my local laptop hard drive, which I am doing. I have all the links to images and topics that point to my c:\....\....RoboHelp project. How do I integrate with the software that I am supporting and maintain all my links?

There's an excessive amount of blank space/white space in my HTML 5 output (I'm using a slightly customized version of the Indigo output.) I'm sure there's an adjustment in a .css somewhere but I've been unable to track down where that adjustment can be made:I'd prefer the center-content window to be wider, taking up most of the primary screen. Anyone know how to fix this?

I have not found a way to adapt the text of the topics to the sidebar (not vice versa), so that when this is open in the default position, the text of the various topics is wrapped in order to read correctly ... I checked in the layout options but there is nothing about it...thx for help...

Help!I have been editing my project and compiling every so often today. Then for no apparent reason, RH has started crashing at a certain point when I attempt to generate HTML output. The files it stops at is one I've been editing so clearly something has happened. How can I investigate? What should I be looking for? All I've done is add some text, links and table rows to the topic.Webhelp compiles fine.Using RH 2019 Classic v14.0.5.

I'm new to RH 2017 (haven't used RoboHelp since the days of BlueSky software.)I'm trying to create a new Web Help project, and follow the tutorial provided. However, when I start to create WebHelp, there are only two windows in my display, but the tutorial shows Project Manager, WebAppHelp, Single Source Layout, Topic List and a Topic window. I know that all of these are "pods," but I'm having trouble opening and docking them. Is there an easy way to do this?Thanks!Charlie

I thought I had all the issue on generating output solved.  But this morning when I click the Generate icon, I have no choices, previously had (Responsive, PDF, etc).Now there are none and the Generate Button is disabled.Did a setting get changed?Thanks,

Right now I'm trying out the RoboHelp demo to replace using Flare for work. The one thing that doesn't seem to have a replacement is Flare's version control where you basically A/B two drafts to see what changed. I've been researching a similar replacement for RoboHelp but I'm coming up empty so far.Does anyone know of a good replacement for this Flare feature? We use Git for source control, if that matters at all.

I am working in RoboHelp 2017. I took over for another person in owning our RoboHelp site in November, and ran into no issues until Mid-January. After I generated the output for the project, saved and closed the project, then reopened it the majority of my page links became broken (only 190/2,300 still work). I tried clearing cache, had saved a back-up of the project to our server, so I tried redownloading and deleting the one that I was working from (as I had made a minor update, easy to edit), and nothing worked. I had the person who used to own the project attempt to open the project on their computer, by also redownloading my backup from the server and everything looks fine on their RoboHelp.  The only differences between our RoboHelps that I can think of is that I had the 2019 version installed on my computer before I uninstalled the 2019 version and installed the 2017 version, and the fact that I am the one that made this update. The only thing I am seeing is that, there is

I am working in RoboHelp 2019 and I want to know how to connect a caption to an image (Figure). The problem is when my output is responsive HTML5, as I move the browser window, the text moves and the captions move away from the image.

My team are having a problem that some RH2015 projects that behaved perfectly in IE11 are now causing a problem if rebuilt in RH2017. The search panel in the WebHelp no longer displays results or any evidence of performing a search. The search works when viewed in Chrome and will also work in IE11 if you press F12 and select compatibility mode 10. Building out to HTML5 format, as a test, also results in a working help in IE11. So, the issue seems to be specifically with the WebHelp format.The problem seemed similar to a search problem affecting RH11 that was covered on this forum and required a patch to the whutils.js and whver.js files. Indeed, we quickly found that we can resolve the problem by taking the whutils.js produced by RH2015 and dropping it into the RH2017 WebHelp output folder to overwrite the generated file. The help then appears to behave perfectly on IE11 (and other browsers).A comparison of the whutils.js files from both RoboHelp versions shows that they are not identi

We are having issues displaying RoboHelp 2019 non-classic sites via Internet Explorer (11) over the intranet.We have several RoboHelp 2017 sites hosted via IIS 7.5 on a Windows web server (over intranet).We are beginning to use RoboHelp 2019 (classic & non-classic), using WebHelp and Responsive HTML5. The 2019 classic sites have no issues displaying.The 2019 non-classic sites are NOT viewable in Internet Explorer 11 over the intranet.  A blank page with 4 grey squares appears.The 2019 non-classic sites ARE viewable in Chrome over the intranet.The 2019 non-classic sites do display successfully locally on the web server.However, when these sites are 1st accessed locally on the web server in IE, a HTTP 500.19 error appears. The URL is http://localhost:97 When the IE browser is refreshed, a login screen prompt appears.  After entering login information, the page displays.The URL changes to http://localhost:97/#t=MainProject%2FSplash.htmBut the site is still not viewable over

I am using RoboHelp 2019 Update 5.I am trying to select the Azure Blue skin for my Web Help output. When I try to select the Azure Blue skin for the Layout of my new preset, I get the error message: "The skin already exists. Edit the existing skin or create a new one." I don't want to edit it, I want to use it. Since Azure Blue has the Responsive HTML 5 icon next to it, I assume that I can only use it with the Responsive HTML 5 Output Preset and not the WebHelp out preset.Can I use the Azure_Blue skin for a WebHelp output preset in RoboHelp 2019?

Hi All,I need an urgent help for the below issue I am facing when compiling the Robo Help source code with RHCL.When the source is complied using command line Utility RHCL we found following issues:a) Some of the .gif images are not properly copied to the output folder. due to which some images are missing from the Help outputb) We found when ever there is a pop-up in the source content the complied output is not working. That means in the complied output when click the those link to open pop-up images it is not working:I am using the following command line:RHCL D:\Junk\UAT_Test\ExtSource\PccNet.Rpt.Help\PCC_Contract\PCC_Contract.xpj -l "WebHelp" -o D:\sukanta\workings\projects\VSTS\ReleaseManagement\RoboHelp\TestOutPut-1But the strange thing is that when the same code is complied from the RoboHelp interface itself (not using the command line) the things are working fine.For analysing the difference i made some investigation and found the version generated using RHCL utility have many

Sorry if this is an obvious question... I can't seem to find anywhere to add review comments in topics in robohelp 2019.

I have a pretty customized version of the charcoal gray responsive layout. Everything is (now) working fairly well, but for one odd corner case. It may not be a huge issue, but we have a couple of users with very large screens, and when you open the help on those screens, the index does not take up all of the available space or produce a scroll bar.  Here's a normal view, after loading and scrolling a bit to show that yes, there's plenty of stuff in the index: Now, when the user with the huge monitor (think 40") loads the index in the same browser (chrome v. 62.0.3202.94), it looks like this: See all of that empty space on the bottom? Now, I can replicate this on my machine by making the magnification level very small: So, I looked for a max-height in the css, there is none, and adding one, no matter what I set it to (I tried 50,000 em!), it actually makes the problem worse. If anyone has any ideas, I'm willing to try! I haven't tried in a non-customized version of the layout, but

This is an FYI post because upgrading your version of IE to 11.0.110 will fix the issue. Adding it here so the answer is available for anyone receiving complaints! I did not report it as a bug because it's not Adobe's bug and is fixed in a newer version of IE. Stats: Using RH 2019 (not classic). This does not happen in outputs from similar projects in RH 2017. I did not try classic 2019.Responsive output. Have tried in both the Azure_Blue and Charcoal_Gray outputs and the same thing happens, it's not layout-specific as far as I can tell. Table of Contents (TOC) must have books that are not linked to topics but do contain topics. Topic must have breadcrumbs somewhere in the topic.Only happens in Internet Explorer 11.0.105 and before. Fixed in IE 11.0.110. Description of error: Open output in Internet Explorer. Use the TOC to browse to a topic that is first*** in the list of topics below a book with no linked topic. In that topic, click the link to the folder that your topic is in. This

HiI've been using the Indigo HTML 5 layout for a year now and have just noticed some of the new topics I am creating are not being listed in the sidebar toc. Also, as I am creating new "top level" sections"  I might need to add some more topics  "Tiles" to the Home (top level) page of my generated help. I worked out how to set all of this up 1 year ago and quite frankly I've forgotten how it's done.Could somebody remind me how / where to do this? I'm sure I'll slap myself when I'm reminded!ThanksJohn V

I am currently using RoboHelp HTML 9 on Windows 7 Pro. I have administrative rights on the computer. My current project contains over 30 different webhelp layouts with 30 different TOCs that are all based on the different functions in a web-based application for a client. The project also includes over 30 different print layouts based on the same TOCs. I use build conditions to specify what I want to appear in the webhelp and print layouts. My project is organized into basically three main folders that represent Tasks, References and Concepts (as close to DITA as I can get this client). Each of these main folders has a subfolder named after a function and it contains the topics and screen captures that relate to that specific function task, function reference or function concept. I created each webhelp layout in the SSL pod based on the specific TOC that was created for the function. In the WebHelp settings, I specified the TOC in the Content section along with enabling the "exclude un