RoboHelp

I have the version control add-in Team Foundation Server MSSCCI Provider installed for the RoboHelp application. When I check in my changes and print the topic (File > Print Design), the RoboHelp application force-closes after the PDF is published.

I am wondering what the default method is to track hits to the Help, is it google analytics and server based? Is it any different than in past versions of RH pre-2019?-Cheers,William

I will most likely have to upgrade, since we are using Office 365. I looked at the system requirements - RoboHelp System Requirements and while 2017 specifies Office 365, I notice that Robo 2019 does not. Is that an issue if we are using Office 365?My other issue is that I've always used Robo on a mac VM, so I would probably have to switch back to a laptop as well, since I don't think we have win 10 available. Why do they hate macs? General question, I'm at the start of a new project... how difficult is it to convert from RoboHelp 11 to 2019 and be running without any delay? I really miss not being able to print to pdf for certain people who refuse to look online (no comment...)Many thanks, have a wonderful weekend!Anahid

We have a help project that was generated with RoboHelp 2015.  I have downloaded the trial of RoboHelp 2019.  I tried importing our existing project into RH2019 (non-classic).  Only a few (10 or 15 out of a couple of thousand) messages show up in the help (WebHelp).  I imported the same project into the classic RH2019 and it works fine.  Any ideas why the new one wouldn't work?Phil

I am wondering how media is stored in RH 2019, does it have a media library that lets me upload images and videos?

Hi,Using RH 2017, I am trying to add a web link in the TOC (top level) as a relative link. I am generating Responsive output using Charcoal Grey layout.If I add a new TOC page with just the relative link (i.e. ../../blahblah.htm) the link becomes corrupted on generation, and RH changes it to ..\\..\\blahblah.htmIs there a way to prevent RH from altering the link?Experiments I have tried:Enter the link as Link to Web Address http://../../blahblah.htm, then remove the http:// from the url and generate.This makes no difference.Enter the link as above (without removing the http://) and generate. Then go to the whxdata folder in the output and edit the toc.new.js file to remove the http:// from the url.This works.Unfortunately, these are projects that are updated frequently, so the second option does not present a realistic work-around for us.Anyone got any other ideas on how to "protect" these links? Maybe modifying the .js file that generates the TOC so they'll be left unchanged on output

Hello,In RH 2017, we have 4 layouts that are shipped as part of the product - Azure Blue, Charcoal Grey, Indigo, and Ocean.Are there any additional layouts available anywhere/downloadable?How easy/complex is it to customize Indigo and Ocean layouts? Our requirement is to go frameless but customization should be easy for the documentation folks to do.Any Dos and Don'ts/best practices/known issues when customizing layouts?

I read this RoboHelp screen profiles and layouts  and downloaded the Ocean.zip file. How do I import it in RH 2017?Also, when they say Starting with Update 2 of RoboHelp, the Ocean layout has been deprecated from the product.  does that mean it is not yet supported or any known issues with it for which it is not recommended?

Using: RoboHelp 2019, Update 1I am having trouble working with the Pop-up Hyperlinks.  Maybe these should be in different posts, but I'll list them here to start since I think they are all related:In previous versions you could double-click existing links to open the edit box.  This does not appear to be working in RH2019.  Nothing happens.I don't even see an option to select hyperlinks as pop-ups.  In previous versions, the hyperlink edit box had options about how a link would open: in frame (with further options), or custom and auto pop-ups.  Are these options still available?When looking at the code, it appears the html has changed for the pop-ups when I upgraded the project to 2019, but I don't really see how to edit them in the WYSIWYG.<a href="javascript:BSSCPopup('Right-Click_Menu/Copy.htm');" id="a1">Copy</a><a data-rhwidget="HyperlinkPopover" href="Right-Click_Menu/Copy.htm" id="a1">Copy</a>Lastly, the new output has my auto-siz

Hi!I want to add a Search bar to the Welcome page topic of my project. It would function just like the Search feature in the navigation but be in the actual topic page. Is this possible? I assume there's some coding involved to accomplish this but want to know if it's even possible before asking my developer for help. I'm using RoboHelp 2017 and a Responsive HTML5 output. Thanks!

Does anyone know if the Boolean (AND, OR, NOT) search functionality can be enabled using the RH 2017 HTML5 Output?If there is a fix to enable the Boolean search using the HMTL5 Output, can you please share instructions on how it's done? Thank you!

Hi, I've been using RH for a couple years now and I'm trapped in a situation I've previously randomly seen (but always seem to get out of, somehow). The situation is that after importing a Word (2017) document the topic filenames include an ending "-" (hypen) as the last character of the file's basename (e.g., 1_Introduction-.htm - I need this to be 1_Introduction.htm). I've seen this occur randomly in the past and I know there must be some way to control this, but I can't seem to find it. My conversion is very straightforward (pagination on Heading 1/2) and the topic pattern is using $paratext (in angle brackets)).Any ideas how I can control/fix this?Thanks,-David

I need RHCL to work in order to do regular batch file builds of our help projects without having to open the UI and build from the UI. The RHCL building seems to work and the output ends up in the proper directory.However, when I view index.htm from the generated output location in my browser, I see this:At the top of the index.htm pageAt the bottom of the index.htm pageWeird that the topic appars in that little container at the bottom of the page, huh? Anyway, this makes me think the script that makes everything work is missing or doesn't work from an RHCL build. The problem appears to just be with index.htm.If I then access just a topic by itself (outside of full context), meaning without using index.htm, it displays fine:And here's what index.htm should look like (This is what I get when I generate by hand directly inside of RH):Ideas?

Hello,  I've recently had an issue where my PDF generates and is cut off about 1/3 of the way through.  The html is still generating without a problem. Some errors I'm getting are:Warning: The Word Document became corrupt when attempting to append following malformed topics:This is the first error I get and the first page it lists is also the first that is not appearing in the PDF.  Som other unique ones are:Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Meters_Spectrum.htm'Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_2\'.Failed to process 'Meter Options'...Fatal Error: Word Document got corrupt. Abort building 'Options'.Failed to build 'Options'...Failed to build 'Options'...I've tried the Style Mapping trick.  Linking Images.  And generating individual documents.  All with no luck.  I could go back to a backed up version that was working and try again and hope it doesn't happen again.  The

Hi guys,I'm assuming it's possible, but I haven't had any luck.I'm trying to use the linked Word document feature. The Word document has bookmarks inserted.Should the bookmarks be included in the html files created by Robohelp? At the moment I'm not getting any bookmarks and I can't see any settings related to including or excluding them. Are there any tricks I need to be aware of?RH11Word 2013Multiscreen HTML5

Hi, I recently migrated to RoboHelp 2019 Classic and I published a clean project with the Indigo layout, made a new TOC simple topics and I made no changes to the layout whatsoever. The problem occurred when I published a clean project to RoboHelp Server 10. See below images for a sample: As you can see no TOC is displayed upon loading and there seems to be an error when I looked in the console log of google chrome. There's no problem when opening the project in my local machine. Is RoboHelp 2019 not compatible with RoboHelp Server 10? Or is there some steps that I might have missed when publishing in RoboHelp Server 10?Thanks,Renz

My colleague thinks a 2+ minute compile time is too long, which prompted the question of this item.Here are some details:size of project: 27MBsize of project on disk: 28MB693 files33 folders.So, is our compile time reasonable, or could it go faster?thank you,Lon

In the HTML Files (Topics) rather than just in my TOC. (I've had a rough morning, lol) Any way, now I have a long list of broken links. Is there any quick way to fix this? Or, do I need to just fix each one individually?Thanks,MDawn

What is the standard review process you follow?We have HTML 5 output. We are using RH-17The process we follow:We author in RH and then generate PDF and send for review. We incorporate changes in the RH and again generate PDF for review and validation.RoboHelp Server is expensive for us.We want to get rid of this. Any option available?

Hi there, I have already searched for that topic but could not find any answer...We have always used a chm help for our software. Now that times are changing we want to switch to a responsive html5 online help. So, I have created an online help in RH11 using the "Responsive HTML5" layout. So far, so good. Now, when I am in our software and want to open the online help on a specific topic it will always without any exception open the standard topic that I have defined... My colleague had a look at it, too, and said that there is some kind of automatic forwarding in the file and it should work if I would deactivate this forwarding. But: How do I do that? Can anyone help? Thank you

We want to change the output look and feel according to our brand.How we can do effectively?We are using RH-2017

Does anyone have a demo or some screenshots of what responsive help looks/acts like in SharePoint? Specifically RH2017 or greater with SharePoint 2016 or greater? I don't have a test environment that I can set all of this up in, and we're considering SharePoint over RH Server (for various reasons, not the least being that we can use the SharePoint and SQL Server licenses for other things besides just RH). I'd still like to see what it actually looks like and hear about how context sensitive help works in SharePoint Published environments! Thanks in advance!Tia

I upgraded from 2015 to 2019 (purchased). My file worked fine until I ran the WebHelp Output.  Now there are HUGE issues:All 2015 images were .gif, 2019 now uses .png. In output the .gif images do not show.I opened the project to look into this and now any topics that were nestled in a folder inside the Project Manager are gone. In other words, I can no longer open the folders in the Project Manager to view or edit those Topics.

Has anyone tried to work with merged projects in RH 2019? I am running into some weird issues and I can't get merged help to work regardless of the way I try it.I tested the following.Creating merged project (a parent with one child) in RH 2019 Classic - OK. Opening index.htm from the parent displays the TOC of the parent and child modules and all their topics.Creating merged project in RH 2019 - NOK, the TOC only shows the current project. If you open index.htm from the parent, you only see the parent topics; if you open index.htm from the child, you only see the child topics. If you open the child project and click a topic different from the default one, the TOC of the parent is automatically loaded and replaces the TOC of the child. This happens when the URL changes from file:///C:/master_new_resp/mergedProjects/child/index.htm#t=First_Merged_Topic.htm to file:///C:/master_new_resp/index.htm#t=mergedProjects%2Fchild%2FSecond%20Merged%20Topic.htm. Other than that, you can navigate wi

Can we add footnotes in RH 2017?We have a lot of tables in the content and there is some information we would want to mark as a footnote and mention it below the table.Is it possible to add a footnote?